I bought items from online. Only recieved one. The expenssive shoes i bought didnt arrive and they where shipped in same package. Customer service is a joke no one gets back to you. I will update if big w fix the problem for me. Not happy.

DO NOT waste your money shopping with them online!!! I purchased $280 worth of goods and they said I ticked to leave goods at the front door, I got one $15 item delivered. I questioned what was happening as they emailed me saying my packages were broken up into 2 orders but then they said it was apparently done in 3. The dodgy delivery driver rocked up to my HOUSE unannounced saying he had photos and wouldn't show me them. So Toll finally sent them through and it didn't prove anything apart from Big W online is really unprofessional in helping you when dealing with issues and they don't actually help at all. Stick with Target online. They are a lot better and I've never had an issue with them! No wonder Big W stores are closing down...

Your So called online Shopping is a joke at the least and that's being nice in words if you don't make a order before 12pm you have to wait till the following day maybe if your so called staff stop having a cuppa tea and a get together in the middle of the store and do what they are paid to do maybe just maybe things might get done and folks might get what they ordered quicker but we all know how big business works (screw the little people) right no screw you and you company we the people are the ones keeping your butt open

I have a Big W $250 gift card which I will now utilise for groceries (Woolworths) as buying on-line & instore is a nightmare, I had all intentions of spending the $250 at Big W - WAY too hard and your array of goods is poor..... (Tweed Heads - QLD) NO 7 or 7.5 litre slow cookers NO wear to been seen nor could I order them on-line (Russell Hobbs) the shelves wear basically bear and as far as clothing, doona selection went was also poor.
Unfortunately I have NO choice with the gift card so I guess the $ still goes back into your ripoff Pockets.

K-Mart rules for selection......

I used click and collect to buy a Mother’s Day gift for my grandma
Love that I can buy it and then just go pick it up and skip the quest at checkout and also find it easier searching online for gifts as o never would have known you sold that if I didn’t see it online

Now this is mainly down to Auspost losing the parcel but 3 weeks after lodging the missing item with Big W & I'm still none the wiser to what is going on. No updates from Big W & Auspost has closed my case as being resolved. Not happy

Did my first click and collect using afterpay, didnt have a clue what to do, ladies at booval were so helpful and ready same day. Will be using them alot as saves so much time which i dont have.

I bought lots of great stuff and they are all working fine. I have never had to return anything or access the service menu. Big W is a great store.

Fabulous service. I didn't realise a flash-special was online-only (on the day I forgot my phone). The store manager lent me an ipad so I could order it and processed the order on the spot. Really friendly and helpful. Highly recommended.
(Ps It was a Dyson V6 Animal handstick vacuum and it's amazing).

Placed an online order for $125 and most products were unavailable (after I paid) so I asked for full refund. Instead got charged twice and no refund. Won’t get an answer to this until Monday because today is Friday. What a headache!

Pre ordered and item and paid delivery fee for it to be delivered on date of release. Purpose of pre order is to get it early, not after everyone else. I didn’t pay extra money for it to be delivered the next week.