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Reviews

4.3

571 reviews
5
(393)
4
(76)
3
(18)
2
(23)
1
(61)
  • Product Quality
    4.6 (167)
  • Return Claim MadeYes (6) · No (163)
  • Customer Service
    4.5 (155)
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Reviewer Photos & Videos

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EvieB

EvieBGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great job - thankyou Big W

published

Excellent job on my holiday photos, printed as a photobook. Very happy with it. The website could be improved, however, it was a good result for a good price. Have used a number of times and will continue to use.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBroadmeadows, VIC
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Diane

DianeSouth East Queensland, QLD

Changed Website

published

The upgrade to this website is terrible. Where are the textured backgrounds, embellishments, borders and choice of fonts. I was also nearly finished a book and it disappeared, after many hours of preparation. Not happy. All old projects have also disappeared. I will not be using this site again.

Return Claim MadeNo
Sarah

Sarah

  • 2 reviews

Poor quality and poor customer service when questioned.

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationGungahlin
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Mashi

MashiSouth East Queensland, QLD

  • 3 reviews

Love creating my Albums online.

published

Have been creating albums since 2012 when my daughter helped me with the first one. Now 77 years, and have kept a record of my albums and put a Number inside each album.......up to NO. 50..... thank-you.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationBIG W CHERMSIDE, 4032. (But this time because of Covid-19, I used post to home address.
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Sarah

SarahVictoria

Good quality photo books, however the new system/update needs some major improvements.

published
Customer Service
Product Quality
Store LocationBig W Pacific Werribee Shopping Centre, VIC
Pieter N.

Pieter N.Southern and Hills, SA

First photo book with BigW Photos

published
Customer Service
Product Quality
Return Claim MadeNo
Abbycat1

Abbycat1Sydney Surrounds, NSW

An "Upgrade" to the site has erased my projects

published

35 pages, and a lot of hours wasted. They "upgraded" their site. All of my work is gone and can't be recovered. Very unhappy and taking my business elsewhere.
They managed to save my photos, but not my projects. Surely, if they could do one, they could do the other?

Return Claim MadeNo
Grant

GrantHunter Region, NSW

  • 2 reviews

good result

published

This is the fifth book I've done plus a couple of canvases and I'm very pleased with the results. It takes a little bit of time to get confident with the system but it once you get used to it, it's easy. Great way to celebrate special events, holidays etc and delivery is fast.

Customer Service
Product Quality
Return Claim MadeNo
Del

DelPerth, WA

Photo books

published

I recently encountered a problem while trying to make a photo book. I explained my problem via an online chat on the website and it was resolved within 2 minutes!
Thank you Big W photos.

Customer Service
Product Quality
Return Claim MadeNo
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Great quality and easy to order

published

I have ordered many canvas, photo books, calendars for the last few years and my latest were a few mouse pads and all are of great quality. The process of creating the items are easy with the app and I don't need to pay for delivery. I just pick them up from my local store. After ordering my first canvas from Big W Photo many years ago, I have never ordered from anywhere else as the quality is so good.

Customer Service
Product Quality
Return Claim MadeNo

gorgeous canvas

published

I purchased 2 photo books and 3 canvases they all came out amazing would highly recommend. They were delivered to my nearest store before the due date given. Was notified via email promptly they were available for pic up

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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Easy and professional

published

I created a photo story book with text and it was easy to do and the results were excellent. There are plenty of options to vary backgrounds and fonts. I have used the BigW service in the past and have never been disappointed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Jayne

JayneSouth East Queensland, QLD

Photo Book for Social Distancing

published

As Grandparents we were devastated to not be able to see our gorgeous little grandbabies. So we made a photo book for them with photos of ourselves with our boy. It turned out perfect, Mummy and Daddy read it to him each night and we follow it up with Facetime - win win! Well done Big W!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline Big W
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New Big W Photo Site

published

I've been using the old BigW photo site for many years and have been really happy with the products provided. However, there seems to be a new BigW site up and running now which I'm directed to every time. The option is there to be redirected to the old site. There is no comparison between this and the old site. The old site gives way more options, enhancements, borders, backgrounds. Am I going to have to use this site now??? How long is the old site up and running for?? If this is it for the new design ... then goodbye from me.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarnbro
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Quality finish. Quick service.

published

User friendly. Alot if variety and options in layout. We were thrilled with professional look of finished product. Photos then saved and could be used on other products. We ended up getting a photo book and some extra gifts. Prices much cheaper than other providers.

Product Quality
Return Claim MadeNo
Store LocationGungahlin ACT
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Geoff

GeoffSouth East Queensland, QLD

Best photo books i've had....ever!

published
Customer Service
Product Quality
Return Claim MadeNo
Store Locationon line
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Happy customer

Happy customerSydney, NSW

Pleasing result

published

I have used Big W photo service on a number of occasions to make memories into photo books. The quality of the book and reproduction of the photos are excellent.

Customer Service
Product Quality
Store LocationWinston Hills NSW
Geraldine

GeraldineFar North Queensland, QLD

  • 2 reviews

Pillow photos

published

Very happy with the finished product. Took a l o t longer than anticipated for delivery, but probably due to the virus. Couldn't track parcel except that it had been dispatched.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBig W Photos online
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John

JohnSydney, NSW

Photo Books Very Professionally Produced

published

During "Buy Now Create Later" promotion period bought two 8"x11" 60 pages Personalised Hardback Photo Books. The process of uploading my photos to the Big W/Fujifilm website, building the photobook with different pages and adding text and embellishments was easy and straighforward. I had plenty of time to finish the photobooks over a 3 months period and requested Click & Collect. Big W emailed me when the photobooks were ready for collection at my local Big W store. Could not be happier with the finished product and great value.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacquarie Centre
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Brodie E.

Brodie E.Northeast, VIC

Very Pleased!

published

I am very happy with how my canvas prints turned out! The site was easy to use and the price was excellent (got them on a sale). I was happy with the notifications I received during the process, which kept me up to date on when I could expect their arrival.

Customer Service
Product Quality
Return Claim MadeNo
Page 1 of 29

Questions & Answers

Allan M.

Allan M.asked

Trying to upload photos to create an album but the program freezes?? very frustrating. Anyone got any ideas??

1 answer
Diane
Diane

Yes go and try Snapfish. Terrible upgrade from Big W.

Alex

Alexasked

A friend of mine went to print a photo but he accidentally uploaded all the photos that are saved on his phone to the printing kiosk, he then cancelled and left while the machine was deleting. The question is will his photos be saved onto the machine? Thanks

No answers
Sunneye

Sunneyeasked

I have a nother problem when wanting to finalise and check out to payment process. The page keeps spinning its circles but nothing moves on. I am on a deadline with this and could scream out loud because this has been happening now over the past 24 hours.... Massive delay!!!

No answers

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