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Reviewer Photos & Videos
EvieBGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great job - thankyou Big W
Excellent job on my holiday photos, printed as a photobook. Very happy with it. The website could be improved, however, it was a good result for a good price. Have used a number of times and will continue to use.
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DianeSouth East Queensland, QLD
Changed Website
The upgrade to this website is terrible. Where are the textured backgrounds, embellishments, borders and choice of fonts. I was also nearly finished a book and it disappeared, after many hours of preparation. Not happy. All old projects have also disappeared. I will not be using this site again.
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Sarah
- 2 reviews
Poor quality and poor customer service when questioned.
Being a photographer I understand that Big W/Kmart printing isn't going to be at industry standard, which I am okay with. 9 times out of 10 I prefer to print with Kmart. I didn't this time because the kiosks were closed due to coronavirus. After printing my photos at Big W instead, they were really bad quality and were all extremely saturated and some verged on being B&W. I figured maybe their printer ran out of colour. I approached the guy at the desk very apologetically saying "im really sorry to be this person" Also showing him on my phone ...Read more
what the photos were meant to look like. He spoke to me in a very condescending way as he said "well obviously pictures won't look the same on paper as they do on the screen". which I more than understand. After mentioning I understand photography and how it prints he then tried to compare his sister being a professional and if she prints with Big W then I shouldn't complain? I couldn't justify spending the money I did for half black and white photos. I eventually got my refund. This guy made a very difficult situation out of nothing and it has put me off using Big W for anything. Will definatly never print with you guys again.Similar opinion? Write a review on ieatwords.com.au!
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MashiSouth East Queensland, QLD
- 3 reviews
Love creating my Albums online.
Have been creating albums since 2012 when my daughter helped me with the first one. Now 77 years, and have kept a record of my albums and put a Number inside each album.......up to NO. 50..... thank-you.
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SarahVictoria
Good quality photo books, however the new system/update needs some major improvements.
I’ve made several photo books with their services over the years and have been very happy with them due to their quality, however in the new updated version they have removed quite a lot of the features that I had enjoyed using in the past such as frames, certain image layouts and a lot of the backgrounds (also having an option to put the background on all pages or just one with just a click). I’m also not the biggest fan of the new system as I personally think it’s set up weird and has a lot of runaround to find things compared to the older ve...Read more
rsion, I also wished they had the ability to add and remove pages while you are making the book in case you change your mind like in the older version (if this is still a feature I’m unable to find the option for it). I don’t think I will be making another book with Big W photos until they have brought back their old features as it looses a lot of its customising appeal. I really hope they get their old features back so I can continue supporting the brand and recommending it to others as I have in the past because I’ve never had any issues with them or their products before.Similar opinion? Write a review on ieatwords.com.au!
Pieter N.Southern and Hills, SA
First photo book with BigW Photos
It took a while to get the hang of the program to create a photo book with BigW Photo. Being somewhat familiar with the general process from another photo book company, I thought it would be a breeze but the differences were intimidating. The biggest issue I had was the 'saving' of the project. I did that after a few pages and gave the project a name. Some where along the way I lost the work from the projects folder and it ended up in the shopping basket. Not understanding what was going on I continued opening the project from the shopping bask...Read more
et using the edit function. I saved the work each time and finally I was ready to order and pay for the printing. It all worked out through that process and I received the photo book. Good quality by the way. Then it got a little complicated. I wanted a second copy of the book but it was nowhere to be found in the website. I contacted the help desk who responded that I had not saved the book and therefore it cannot show in the projects folder. If the project is not there we can't print another for you. Great disappointment with that news so I wrote back again and we had several discussions with my point being that nothing is ever lost permanently in computer systems and a clever technician should be able to recover it. Eventually I did get my second copy and I was very grateful for a persistent operator who followed it up to satisfy a grumpy customer. Very satisfied in the end. Thank you BigW Photos.Similar opinion? Write a review on ieatwords.com.au!
Abbycat1Sydney Surrounds, NSW
An "Upgrade" to the site has erased my projects
35 pages, and a lot of hours wasted. They "upgraded" their site. All of my work is gone and can't be recovered. Very unhappy and taking my business elsewhere.
They managed to save my photos, but not my projects. Surely, if they could do one, they could do the other?
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GrantHunter Region, NSW
- 2 reviews
good result
This is the fifth book I've done plus a couple of canvases and I'm very pleased with the results. It takes a little bit of time to get confident with the system but it once you get used to it, it's easy. Great way to celebrate special events, holidays etc and delivery is fast.
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DelPerth, WA
Photo books
I recently encountered a problem while trying to make a photo book. I explained my problem via an online chat on the website and it was resolved within 2 minutes!
Thank you Big W photos.
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Great quality and easy to order
I have ordered many canvas, photo books, calendars for the last few years and my latest were a few mouse pads and all are of great quality. The process of creating the items are easy with the app and I don't need to pay for delivery. I just pick them up from my local store. After ordering my first canvas from Big W Photo many years ago, I have never ordered from anywhere else as the quality is so good.
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gorgeous canvas
I purchased 2 photo books and 3 canvases they all came out amazing would highly recommend. They were delivered to my nearest store before the due date given. Was notified via email promptly they were available for pic up
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Easy and professional
I created a photo story book with text and it was easy to do and the results were excellent. There are plenty of options to vary backgrounds and fonts. I have used the BigW service in the past and have never been disappointed.
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JayneSouth East Queensland, QLD
Photo Book for Social Distancing
As Grandparents we were devastated to not be able to see our gorgeous little grandbabies. So we made a photo book for them with photos of ourselves with our boy. It turned out perfect, Mummy and Daddy read it to him each night and we follow it up with Facetime - win win! Well done Big W!!!
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New Big W Photo Site
I've been using the old BigW photo site for many years and have been really happy with the products provided. However, there seems to be a new BigW site up and running now which I'm directed to every time. The option is there to be redirected to the old site. There is no comparison between this and the old site. The old site gives way more options, enhancements, borders, backgrounds. Am I going to have to use this site now??? How long is the old site up and running for?? If this is it for the new design ... then goodbye from me.
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Quality finish. Quick service.
User friendly. Alot if variety and options in layout. We were thrilled with professional look of finished product. Photos then saved and could be used on other products. We ended up getting a photo book and some extra gifts. Prices much cheaper than other providers.
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GeoffSouth East Queensland, QLD
Best photo books i've had....ever!
I have used many different companies for photo books over the years, but wasn't overjoyed with what I got. I needed to do a special one for a good friend and wasn't sure who to use. Another friend of mine, showed me her photo books from Big W, and i gave them a go. A 100 page book was bought when it was on special in a "buy now...3 months to create" deal. The uploading and placement of the images on the pages was so easy (best yet). Also the text boxes, were simple and effortless to do. When i uploaded to be printed, i had a small problem with ...Read more
the voucher code, but the 'live talk' box enabled me to get some advice that solved my problem in a couple of minutes (my fault not Big Ws). When the book arrived, it was brilliant, and a worthy present for my friend....I will only use Big W in the future. End of.Similar opinion? Write a review on ieatwords.com.au!
Happy customerSydney, NSW
Pleasing result
I have used Big W photo service on a number of occasions to make memories into photo books. The quality of the book and reproduction of the photos are excellent.
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GeraldineFar North Queensland, QLD
- 2 reviews
Pillow photos
Very happy with the finished product. Took a l o t longer than anticipated for delivery, but probably due to the virus. Couldn't track parcel except that it had been dispatched.
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JohnSydney, NSW
Photo Books Very Professionally Produced
During "Buy Now Create Later" promotion period bought two 8"x11" 60 pages Personalised Hardback Photo Books. The process of uploading my photos to the Big W/Fujifilm website, building the photobook with different pages and adding text and embellishments was easy and straighforward. I had plenty of time to finish the photobooks over a 3 months period and requested Click & Collect. Big W emailed me when the photobooks were ready for collection at my local Big W store. Could not be happier with the finished product and great value.
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Brodie E.Northeast, VIC
Very Pleased!
I am very happy with how my canvas prints turned out! The site was easy to use and the price was excellent (got them on a sale). I was happy with the notifications I received during the process, which kept me up to date on when I could expect their arrival.
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Questions & Answers
Allan M.asked
Trying to upload photos to create an album but the program freezes?? very frustrating. Anyone got any ideas??
Alexasked
A friend of mine went to print a photo but he accidentally uploaded all the photos that are saved on his phone to the printing kiosk, he then cancelled and left while the machine was deleting. The question is will his photos be saved onto the machine? Thanks
No answers
Sunneyeasked
I have a nother problem when wanting to finalise and check out to payment process. The page keeps spinning its circles but nothing moves on. I am on a deadline with this and could scream out loud because this has been happening now over the past 24 hours.... Massive delay!!!
No answers
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