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BioChef MyCook Questions & Answers
10 questions from our users
Megan K.asked
Hi all - new user of the machine and I have twice now burnt food while following the risotto recipe in the cookbook. Not sure what I am doing wrong here?? And also after advice on the next way to clean the jug - stubborn burnt stains. TIA Megan
No answers
JMKasked
I have a MyCook and find it really difficult to get the lid to close easily, necessitating a really hard push to get it to snap into the right position. Need a solution.
2 answers
Vitality L.BioChef
Hi JMK sorry to hear you are having problems with your MyCook. If you want to contact us directly at [email protected] so we can work something out for you with either a repair or replacement. Warm Regards Bec Vitality4Life
Working with your customer support/technician I managed to get my problem resolved really quickly. It was so simple...I had my lid seal upside down. The writing on it was difficult for me to read and I had not noticed this. So for those people who are having a similar issue, take note.
Phoenixasked
I’ve heard have a new model called mycook touch available in UK. I was wondering will also available to buy in syd as well? Also where I can see the product I. Syd? Thank you
1 answer
Vitality L.BioChef
Hi Phoenix, thanks for your question. At this point we only have the BioChef MyCook 'All in One' Kitchen Machine available for purchase. You can view and purchase through the link I have provided below with free postage Australia wide. We are predominantly an online retailer, but do have stockists Australia wide. If you pop your postal code in the website it will find the stockists within your area. I would recommend calling to find out the products individual stockists have in stock. Please call us on 1800 802 924 Mon-Fri AEST or email [email protected] for any further queries .
https://www.vitality4life.com.au/mycook/
Regards, Sarah | Vitality 4 Life
Chris Basked
I love the Biochef, however, I would love it even more if there were simple day to day recipes available for it, while there are many tasty recipes, it's the simple day to day ones that are missing. For an idea have a look at what Thermomix offer. The Biochef is certainly a better machine mechanically but sadly the recipe range is quite limited when compared to the competition and there is not a single conversion calculator online to make conversion between the 100W Thermomix recipes compatible with the 120W Biochef. If not better recipe support, how about just a switch so that users can select 100W rather than 120W and at least in that way one setting would be compatible with the much more popular Thermomix. Now I know how Pepsi feels chasing Coke.
4 answers
There is another one called Optimum Thermocook which is very similar to the Biochef. I downloaded their recipe book online free, there are over 100 recipes and I found it fairly easy to work out the process and timing. I agree that the selection of recipes is extremely poor. It is called another name overseas (can't remember the name) and I found a few other sites with recipes. I haven't used mine for a while but come winter it will be.
Thank you Raylee. Your advice is great and I thank you for the time you have spent writing it. Sadly it's the same problem, while BioChef has some very fancy recipes in their book and online PDF recipe book they are hardly the day to day food that people live on, at least not working class people who have better or at least more important things to do than cook a gourmet meal. The only weakness in this fine machine is that almost everything in the cookbook can be cooked quicker using traditional cooking methods and many require the use of an oven. All I want are some simple recipes for day to day cooking, simple curries, chicken dishes, things to go with rice or mashed potatoes. Sadly it looks like an issue I will have to work out myself. What a pity I did not spend an extra thousand dollars for a Thermomix and their brilliant support network. Nar, I'll keep the grand and just put the effort in working out how to use the BioChef in a Thermomix world.
I completely agree Chris B. It’s like they haven’t bothered to try and compare to Thermomix. The basic recipe book provided is useful somewhat but I make almost all recipes up myself or I use thermomix online community. A majority of my recipes have adapted very well. I have only had a couple of hiccups. I often think I could sell this machine for bio chef in WA and publish my recipes as there is very little support for owners.
Katlen Edwardsasked
Is this item still available for purchase, preferably in Brisbane?
1 answer
Vitality L.BioChef
Hi Katlen,
Sorry for the delayed response! The BioChef Mycook 'all in one' kitchen machine is available for purchase through our website below:
https://www.vitality4life.com.au/mycook/
I am also able to put through an order for you over the phone if this is a more convenient option.
Please don’t hesitate to contact me if I can be of further assistance or you have any questions that need answering. Our Customer Support Team are also available Monday to Friday between the hours of 9am and 5pm to provide support on our toll free number 1800 802 924.
Regards, Sarah | Vitality 4 Life
Joanasked
Can these be used by a person who has a pacemaker? Thermo Mix does not recommend anyone too close. Interested to know
Thank you
2 answers
Vitality L.BioChef
Hi Joan, Thanks for your question. Unfortunately we advise that the BioChef Mycook is not to be used with anyone who has a medical device implanted including a pacemaker. If you would like to discuss this further it is best you give us a call Toll Free on 1800 802 924 and we would be happy to assist Mon- Fri 9am -5pm AEDT. Kind Regards, The Vitality 4 Life team.
Thank you that’s made my mind up. Bit unfortunate but best to know,
Talshanicasked
I cant seem to get the scales to work. Have done everything it said to do but it is still displaying the error and won't go to 0 just has ----g. Any ideas?
3 answers
Have turned the machine upside down and wound the screw out until flat with the bottom of the machine? Also check the yellow switch (on the bottom) is engaged.
Is the jug sitting properly and locked in place - I initially had this problem but found it was because the jug wasn't locking in place properly.
Vitality L.BioChef
Hi Talshanic,
Thank you for your question. Sorry to hear that you have had trouble with the scales. If you require any further assistance please don't hesitate to contact us on 1800 802 924 or [email protected]
Kind Regards,
Vitality 4 Life
Neverasked
Hello, is there anywhere I can see a demo in W.A. and is there any more reviews or could you send me more about the machine?
Thank You! Carol Boothroyd
2 answers
Hi Carol, the machines should be on display in David Jones.
Vitality L.BioChef
Hi Carol,
Thank you for your question. If you require any further assistance please don't hesitate to contact us on 1800 802 924 or via email [email protected]
Kind Regards,
Vitality 4 Life
Marilynasked
I would also like to know where I could find other recipes or even how to convert thermomix recipes as there are lots of these online but I cannot find any for the MyCook?
3 answers
I have a few I can email you. Send me your email address and I will forward them. Best fish curry ever.
I have PM you my email address, thanks
Vitality L.BioChef
Hi Marilyn, Thank you for your question. Please feel free to to upload some recipes via: http://www.biochef.com.au/recipes/ or you are welcome to email any though to be added to our website blog also [email protected] please feel free to use this discount code when purchasing a new BioChef MyCook via our website to receive a discount. The review5 will provide a 5% discount when entered as part of the checkout process on www.vitality4life.com.au If we can be of any further assistance please don not hesitate to contact us on 1800 802 924.
Kind Regards,
Vitality 4 Life
Girl30asked
How do you convert thermomix recipes to mycook? Are the speeds equivalent?
2 answers
Similar but not exactly. Mostly because the MyCook uses induction technology heating the entire jar and has a faster processor and heats to 120 degrees not 100 like the the Thermomix. Its so much better and less expensive than the Thermo
Vitality L.BioChef
Hi Girl30, Thank you for your question. We are very appreciative of our fellow BioChef MyCook users for their help in answering some of the questions about ht product a massive thank you to you all. Anyone wishing to purchase the BioChef MyCook please feel free to use the 5% discount code on our website www.vitality4life.com.au it is review5. If we can be of any further assistance please don't hesitate to contact us at [email protected] or 1800 802 924.
Kind Regards,
Vitality 4 Life
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