11 questions from our users
Elsieasked
How to clean
No answers
Valmae T.asked
l just bought the hand held vac( DVJ320J) today, and plugged it in to charge, is it normal for the red light to continue flashing? and should it stop flashing once it has charged? thanks, hope l get an answer
2 answers
Can l just ask, does anyone ever receive a reply to questions?
The red light is supposed to blink while it is charging. (I understand it takes 5 hours to fully charge - which is ALOT!!) When it stops blinking, it's fully charged and then there is no light. You will see a green light when the "boost" function is used (i.e. pressing the "Go" button twice).
BALRAJ S.asked
Only a few months old. While charging the full charge green light does not come up. Instead the red light blinks for some time and stops. Don't know if there is a problem
1 answer
I do not believe there is a problem, the light is supposed to blink while it is charging. (I understand it takes 5 hours to fully charge - which is ALOT!!) When it stops blinking, it's fully charged and then there is no light. The only time I see a green light is when use the "boost" function (press the "Go" button twice).
Mike G.asked
Hi it wont switch on, plus charge light flashing only with filter light together,wont switch on! Any ideas?thanks
No answers
Evaasked
Can you please tell me the difference between these two black & decker model numbers, is one more powerful than the other? HHV1320JR02 & DVJ320JCR-XE
No answers
Neiloasked
My DV1810EL-XE is charged but when switched on it only runs for a second. I can repetitively switch it on but the same result each time which indicates the battery is ok. Something must be shutting it down. Any idea what is the problem? Neil
No answers
Bobasked
What to do if my 1 year old Lithium hand held-vacuum no longer charges?
SMARTTECH. Worked very well until it suddenly quit.
Web-site and manual not very helpful!
Joe Easked
Why it doesn’t charge?
Delmaasked
I'm not happy, I have a Black & Decker 7.2V Dustbuster® Hand Vac - DV7210-XE, for about 3 years now & has worked fine, now for about a couple of weeks it has run down very quickly, can only get about a minute before it goes flat, I'm disappointed that this has happened, can the battery be replaced ?
1 answer
Phillippa H.Black & Decker
Hi Delma, thank you for your question.
This particular model contains a Nimh battery that holds a memory in the cells, in which can result in a shortened battery life over time. As we do not stock or sell spare batteries for these products, unfortunately it cannot be replaced.
If you could send an email to [email protected] with your contact details, the team can look into what we can do to help resolve this issue.
Thanks B+D
Maggie M.asked
My unit was working perfectly as I was cleaning the stairs when it suddenly ceased working. It was fully charged at the time. It is less than 2 years old and I can't remember where I bought it and I can't find the receipt. Any advice would be appreciated? Maggie.
2 answers
Phillippa H.Black & Decker
Hi Maggie, we're sorry to hear that your Dustbuster suddenly ceased working.
Please do contact our Service Centre on 1800 654 155, and we will do our best to assist you with resolving the issue.
Thanks B+D
Thank you B +D. I appreciate your reply. On further searching I was able to find my receipt and took the DustBuster back to 'The Good Guys' and they supplied me with a new one. I'm hoping this one will last longer than the previous one. Kind regards, Maggie.
gregbeazleyasked
Does it work well sucking up wet spills?
2 answers
Sorry, never used it on wet and if my memory serves me correctly I think it isn't meant for wet, only dry.
Phillippa H.Black & Decker
Hi, this particular model is not designed to clean wet spills. We do however have a Wet and Dry Dustbuster® available, which can be viewed on our website. Thank you B+D
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