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Customer Service from Autoblackbox WA (Aust Supplier)
In a previous review in regards to the BlackVue cameras, we had problems with reliability and problems with SD cards.
Tom from Auto BlackBox contacted me personally to discuss the problems.
After sending items back I was kept informed. I would note the DR650GW dual camera, 64gb card, tinted lens were the items sent.
Although the DR650GW was just over 2 years old the expectation from me is that I should get more than 2 years usage. The rear camera lens ended up being replaced, 64gb card (Blackvue) was also replaced (less than 12 months old wh...Read more
ich was a previous replacement) and the tinted lens cover which had started crazing was also replaced. In a previous post, I also indicated cards should last more than 12 months due to the cost. Auto BlackBox also supplied a spare 32gb Blackvue card at no cost so thanks for that. I would say the customer service was excellent from Tom and also Chaim. As it stands we now disconnect all cameras at night or when the cars aren't being used when parked at home to help with the SD cards lasting longer. We also carry a spare SD card in our cars (Driving School Cars) so if we have a "card issue" (card saying please check SD card) we can simply swap the card over to maintain the cameras operating whilst on driving lessons. After using these cameras for a few years overall they work quite well but you do need to monitor your SD cards. By that, I mean regularly view the videos on a computer to ensure they are recording properly and the time zones don't change and there is no disruption to continuous recording. Broken recordings can mean you may need a new card. (Card formatting and checking firmware should be checked first) Due to having dual cameras, the cards can rewrite quite quickly (when set at higher resolution) so a larger capacity card should be used especially if you leave your car in public car park. (Magic Pro required for operation when engine not running or parked for long period)
1 comment
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SibronPerth, WA
- 29 reviews
- Dual Truck Camera D650S-TR-IR-16
- Verified purchase
Good, but not cheap
This is not actually what I wanted. I wanted one with a screen because I have a Bull motor body on the back and it would be good to be able to see what is directly behind me as I am driving.
Ultimately the rear camera was the clincher for getting this unit over any other, it was the only one in Australia at the time with an all weather rear camera. I also opted for the BlackVue SD card, they are expensive but I watched a Youtube reviewer who had issues with a non BlackVue SD card so I figured I would forego that pain and get one straight from...Read more
1 comment
BlackVue Australia T.BlackVue
Hi Sibron,
Thanks for taking the time to leave a review.
We're glad that you're were happy with your new dash cam and your after sales experience was up to standard.... Read more
We understand that high end SD cards are more expensive than their generic counter parts. This is due to the specific standards recommended by the manufacturer to ensure the most reliable footage is captured in a stable format. Although Generic SD cards may work for the short term they typically cycle through their write-cycles very quickly rendering the card and therefore the camera useless. To ensure your camera works to its optimal performance we recommend MLC High Endurance SD cards. If you have any other questions regarding your dash cam, feel free to get in touch with our support team. Best Regards, BlackVue Australia
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Not happy
I purchased the 650GW 2ch some time ago. I was fine for about 13 months then the SD card problem started. I tried various SD cards including the one from Blackvue. I kept getting the "Please check the SD card" message. I'd re format the card once a week and kept getting the error message. I disconnected the rear camera and the problem stopped. I payed for a 2ch dash cam but I've ended up with a 1 channel cam. Never again will i buy a Blackvue dash cam.
2 comments
BlackVue Australia T.BlackVue
Hi Micheal,
Sorry to hear you are experiencing problems with you dash camera system. Have you tried contacting our support team to get the issue resolved? We can't work out from your review if you hav... Read more
BlackVue Australia T.BlackVue
Hi Micheal, just touching base to see if you have had a chance to contact our support team so we can help you out? If not, please reach out to us so we can help.
We look forward to hearing from you.
Best Regards,... Read more
BlackVue Australia 08 9267 5167
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Find out how BlackVue DR650GW / DR650S compares to other Dash Cams
Know better, choose better.
had enough
- 4 reviews
- DR650GW / DR650S
- Verified purchase
How Service should be
I am the owner of two BlackVue dashcams. Had an intermittent issue and cannot recommend the Australian distributor of these cameras highly enough. This is what SERVICE should be like! Both in quality of service, as well as going way beyond the proverbial mile to resolve the problem, but also in terms of response (next day delivery to Gold Coast from Perth!!!). Unheard of these days. The assistance given even beyond the warranty period and the friendly help deserves more than the 5 stars that I can give them. Especially as the issue was NOT ...Read more
the camera, but my own due to the proximity of the rear view mirror bracket! Much appreciated for all your help and friendly service, and thank you especially to Chaim of the support team at AutoBlackBox.comSimilar opinion? Write a review on ieatwords.com.au!
motion sensor warnings are flooding in post firmware upgrade
Hi,
Today I upgraded the firmware of my dashcam.
Post the upgrade, the sensor warnings are flooding in despite the fact that I have put the impact sensor to 20. I have tried multiple numbers ranging from 20 to 100 and not seen a change. Surely I can't set it to too low so wonder what the ideal number.
Has anyone seen this issue?
regards,
JB
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Can’t trust this camera, I purchased it to safe guard any claims against me in an accident. It has f
How many words does it take to let you know that I feel very dissatisfied with the purchase of this unreliable dash cam, I thought I was buying the best but maybe a cheap one would have served better. It is obviously a bad unit as you have discontinued it that’s the best thing for it.
4 comments
BlackVue Australia T.BlackVue
Hi Eric, Sorry to read that your experience with BlackVue has not been a positive one, we certainly would like the opportunity to inspect your camera to find out what the cause of the issue is. As for... Read more
the model being discontinued, this was to make way for the newer models, just like most tech companies do with their products, it wouldn't make sense to sell two flagship models at the same time,however the DR650S is still available and fully supported :) Look forward to hearing back from you: [email protected] Thank you,Hi Tom, firstly this review is for the DR650GW/2CH not the S.
The camera is at Bkbox and has a fault that requires it to be returned to the factory, I have been made an offer of sorts but does not add... Read more
BlackVue Australia T.BlackVue
Hi Eric, apologies for the confusion, I noticed the review subheading was titled DR650S-2CH. I have spoken with the RMA team and they have agreed to replace your current GW with an S series, at no cha... Read more
rge of course. Hopefully this will resolve all the issues you have been having and will restore your faith in BlackVue once again - and perhaps at some stage you will feel comfortable to re-evaluate your 1 start review :) Thanks again Eric, Tom. Auto BlackBox Pty Ltd.Similar opinion? Write a review on ieatwords.com.au!
Perfect
Good resolution and clear. Do not have overheating problem and connection are good. Wide angle. However, need to purchase it together with power magic so that things will be working very well.
Will strongly recommend this car camera to anyone who is looking for car camera, anywhere in the world
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LidiaSydney
- 10 reviews
- 11 likes
Best dash cam and best customer care
I upgraded from the 650w to the 650S 2CH.
The cameras are fantastic. Prior to upgrade, the service and actual customer care from
Auto Blackbox was exceptional.
I strongly recommend anyone experiencing technical issues to contact them for solutions and guidance first. They know the product and will have the best option for you. They truely care about their customers. I can’t recommend them enough.
A little story about the first difference i noticed in the upgraded cameras.
I had an evening meeting to attend and I arrived early. I turne...Read more
d the ignition off and sat in my car going through emails for about 15 minutes. I went to the meeting and when it’s finished i get back into my car and turn the ignition on, the camera turns on as usual then i hear “an impact was detected in parking mode” I drive home and start walking around my car checking for damage. I see none.1 comment
BlackVue Australia T.BlackVue
Hi Lidia,
Thanks for taking the time to leave a review. Its great that you are using the parking mode feature to its full potential. Should you need any assistance in the future please get in touch wi... Read more
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Perfect tools
I have this due camera for more than 2 years, and it's still perfect. I have installed 64gb as card in it and I have no issues at all.
Highly recommended. Rear and front camera. It's has nice options and I can use it with clouds as well.
All good
Thanks.
1 comment
BlackVue Australia T.BlackVue
Hi Adel,
Thanks for taking the time to leave us a review. Really glad to hear how happy you are with it :)
Thank you,
Auto BlackBox Pty Ltd.
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Find out how BlackVue DR650GW / DR650S compares to other Dash Cams
Know better, choose better.
JohnMetropolitan Adelaide, SA
- 2 reviews
- 2 likes
Piece of mind
Bought it 2 years ago for my new 4x4, really good quality and pay what you get for.
Tucks well behind the rear view mirror.
Only problem with it, it’s slow for download a video and SD card is too low at 16gb (2hrs usage before it rewrite over), Would love to have a 64 or 128gb.
1 comment
BlackVue Australia T.BlackVue
Hi John,
Great to hear your are enjoying your BlackVue dash cam.
The quickest way to save files form the SD card is through the BlackVue PC player which is available for download from the BlackVue website:... Read more
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CazRAU
- 4 reviews
The most irritating distracting unintelligible voice ever
Four days after installation I emailed Blackvue about the helium assisted voice they now have on the dashcam. Their response was - just turn it off!! I have paid a substantial amount for this system and find the voice SO irritating and additionally almost incomprehensible when the car is running. As it is installed just behind the rearview mirror having the announcement is my indication that the system is working.
I have an older model that just plugs into the lighter socket and the voice is clear and van be understood.
I have just had it ...Read more
6 comments
BlackVue Australia T.BlackVue
Hello CazR, thanks for letting us know about this particular issue. Have you contacted BlackVue Australia, or BlackVue overseas?
If your new unit has a faulty speaker we can arrange a replacement for... Read more
you right away. Please message us with your name and place of purchase for immediate support.I did contact BlackVue Australia and that was where I was given the suggestion to turn the volume off. I have had the installer check it and replaced it with another one- just the same. Will try and message you later today.
BlackVue Australia T.BlackVue
Hi CazR, I'm not sure about the team member that may have said that but I assure you our first priority is always to offer a replacement to the customer. While we will do all we can - I am not particu... Read more
larly sure on what the problem with the voice is as this would be the first report of this nature on the DR650S series. Does the voice on your unit match the voice shown on the various Youtube videos that demonstrate the DR650S booting up? Alternatively we can send you a recording of a DR650S booting up here and you can check if this matches your camera. Thanks againSimilar opinion? Write a review on ieatwords.com.au!
CherieSydney
- Dual Camera DR650S-2CH
- Verified purchase
Won't power up after upgrade to v1.008
Installed with Power Magic Pro. Worked perfectly until I upgraded the firmware to v1.008. It started continually powered on and off by itself when I was driving for a whole day, and it didn't power up at all the next day. Does the firmware v1.008 has a big issue? Because I saw your website released a newer firmware v1.009 immediately. But as I can't power up the unit I can't upgrade it to the latest version. Very disappointed as I just used it for two weeks.
5 comments
BlackVue Australia T.BlackVue
Hi Cherle, as the Australian representative for BlackVue we would like to do all we can to help you out, and we really hope we get the opportunity to do so. While we are not aware of the firmware for ... Read more
a camera affecting a power control module we will investigate this and if you can get back to us we will have our support team (Australia) contact you when we return to office on the 8th Jan. We hope this is satisfactory and look forward to assisting you further. Regards, Support Manager BlackVue Australia.BlackVue Australia T.BlackVue
Hi Cherie,
Just touching base to see if you had managed to get your camera working? Please feel free to email me at [email protected] if you are still experiencing issues with your camera. W... Read more
I got this resolved by reinstalling the camera and power magic pro and I installed the latest firmware by copying the files to the sd card. Now it works fine. Hope this could help people who have similar problem.
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Pete58Melbourne
Best Dashcan
After doing a lot of research I bought this dashcam about 18months ago (and talked my 2 sons into buying one) prior to driving to central Australia. Recorded and downloaded the whole driving as i also bought additional 128gb sd cards.. Went back this year and whilst in Alice Springs it kept rebooting. As i was taking it out of cradle dashcam fell onto centre console and stopped working. Would like to get it repaired or if too expensive happy to buy updated version where i can still use the same rear camera. Just need to know if there is any repair centre in Melbourne that can give me a quote for repairs. Thanks Pete M
1 comment
BlackVue Australia T.BlackVue
Hi Pete,
Thanks for taking the time to leave a review.
We will be able to advise the best solution once we have inspected your camera. You are welcome to send the camera via one of our authorised dealers which you can find on the link below:... Read more
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GeorgePerth, WA
- 20 reviews
Works well, paid for itself, wireless no longer works
I received the two channel camera for my 60th birthday two years ago and it has worked very well, except now the wireless function has stopped working so I can no longer check the recordings from my phone, which is a small inconvenience as I have to take the SD card out and view the footage on my computer. Apart from that, it has worked well and paid for itself. Not long after installing it (fairly easily I found), I was waiting at a traffic light to turn right when the car in front of me suddenly reversed into me. The driver insisted I had hit...Read more
him, but I quickly showed him the footage from my camera revealing his reversing lights coming on and my velocity as zero which convinced him of the error of his ways. Thinking of getting one for my wife's car too. Great product4 comments
BlackVue Australia T.BlackVue
Hi maxfieldg, Thanks for leaving a review!! Glad to hear that your camera had paid for itself so quickly. As for the WiFi, come by our office and we can replace the module in your camera and get the W... Read more
iFi working again. Our address is 5/43 Hutton Street Osborne Park. Thank you, Tom. Auto BlackBox Pty Ltd.Hi Tom
Thanks for repairing my dashcam, the wireless works fine now and I am a happy camper again. Very prompt work.... Read more
GeorgeBlackVue Australia T.BlackVue
Hi George,
Glad to hear it!! Please get in touch if you have any other questions.
Thanks,
Tom.
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FabianPeel, WA
- 4 reviews
- Dual Camera DR650GW-2CH
- Verified purchase
Worked For A Total Of 4 Months Of True Time (Driving Equiv) Then Gps / Speed Failed.
The camera was fine until blackvue started issuing firmware updates. It was updated to last v2.008 and speed read capture eventually stopped at some point. During the support trials of keep putting re formats of same firmware and then one attempt to do it via phone which the last method now has rendered it useless. Won't restart at all even the the last instruct after the upload from the iphone app was to re boot it now sits all day with red/green alternating flashing light plus the blue blinker. The update via sd in pc won't save it either now. Reading all reviews google wide its a common fault over time. Why else was it superseded. No confidence in blackvue product line now on.
3 comments
BlackVue Australia T.BlackVue
Hi Fabian,
Thanks for taking the time to write a review and sorry to hear that you are having issues with your BlackVue camera. I assume you have contacted our office in Perth for support? If not, sen... Read more
Hi Tom,
I thought i would update my review with a response regarding events that have unfolded since i wrote originally. I believe Tom your in the Perth WA office and work along side your tech Caleb.... Read more
My review was based on the fact that there is known issues in how the dashcam behaves and integrates with iphone apps and the latest firmware dispatched by blackvue including failures with updating process. In summary the system has bugs and is well known and you cant discount that, yet in the end my problem i had as many others have had, I resorted to the original "legacy" firmware V1.011. This has resolved the issue of no GPS and more importantly has re-stored the cameras function. Strangely the camera will no longer accept V2.008 that enables the cloud remote access function that was promoted by blackvue themselves. Hence why i rated it based on the irritation it has caused and the fact users cant use cloud function if indeed was wanted as constantly advertised by blackvue emails. The Korean ( main site ) has issues in how it supplies firmware because the issue ultimately was resolved by an Australian Agent ( yourselves) by a independent link to firmware. How many people would know that??? Hence my review also covers the fact that the entire Blackvue ecosystem is a jumbled mess and possibly confuse the hell out those of a non technical background. This needs to be reported back to HQ were even their support structure was the usual fill out the RMA warranty process blah blah. It was in fact the software and improper function of firmware inc the iphone firmware updating process that rendered the dash-cam useless. BUT on a positive note i cannot fault the camera when it does work and even better the support offered by your guy "Caleb" that was an absolute breath of fresh air to deal with and even took the time to call me to discuss all matters relating the above...and each learnt some interesting quirks to the system. So that i cant rate high enough. CheersBlackVue Australia T.BlackVue
Hi Fabian,
Thanks for updating me with regards to the issues you were having with your camera, I'm really glad to hear that Caleb was very helpful in assisting you with this frustrating problem.
We wo... Read more
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Find out how BlackVue DR650GW / DR650S compares to other Dash Cams
Know better, choose better.
RJMMetropolitan Adelaide, SA
- 9 reviews
It might suit your vehicle, but I regret this purchase
I did a lot of research to find a dual-channel camera suitable for a convertible. Ultimately chose this one. It is a good camera, with good video and audio quality, but you'd expect that for a $558 (+extra for essential 'accessories' like a cable and polarising filter) camera!
My main complaint is that the front-facing camera image is upside-down. Because of the rain sensor on my windscreen, I have to mount it in a particular position (to keep my view unobstructed). While the rear camera has an option to invert its image, the front one does n...Read more
4 comments
BlackVue Australia T.BlackVue
Hi RJM,
Sorry to hear your camera is not working as expected. It might be worth flipping your set up left to right so the cables are on the right hand side of the vehicle. This will result in the fron... Read more
Typical of their customer service - didn't even bother reading what I wrote: "Because of the rain sensor on my windscreen, I have to mount it in a particular position (to keep my view unobstructed)."
... Read more
BlackVue Australia T.BlackVue
Hi RJM, Sorry that you feel we didn't read your review, however I can assure you that we did and we have forwarded your suggestions to the manufacturer in Korea already. We always encourage customers ... Read more
to make their feedback directly to the manufacturer as well, this will help with improvements when they implement future firmware changes. Our position as the sole Australian Distributor for the product and not the manufacturer, limits our opportunity to make direct changes such as the one you mentioned, but we always forward feedback to the manufacturer regardless if it has been done before or not. I am happy to forward their reply as soon as we hear back from them. Thank you, Tom. Auto BlackBox Pty Ltd.Similar opinion? Write a review on ieatwords.com.au!
tilba16NSW, 2546
- 14 reviews
BlackVue DR650GW-2CH
Its a little late with my review of the DR650GW as it has been superseded however I'm sure this review would cover the latest model as well. I was very impressed with this dashcam camera and the quality of it. Very easy to use and setup and the fact I can look at the footage wirelessly without removing the SD card was a real bonus.
Picture quality is superb.
Initially I had it installed in my Honda Accord and because I parked in the City and City car parks I wanted to incorporate the PowerMagic option to keep an eye out if someone bumped into...Read more
1 comment
BlackVue Australia T.BlackVue
Hi Tilba16,
We're glad to hear you are enjoying your BlackVue dash camera. Thanks for taking the time to leave a review.
The Power Magic hard-wiring kit comes with a 12 month warranty so if you have b... Read more
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NeilMelbourne
- 5 reviews
the cam for car
this is a great camera for the car in its own right, but the beauty comes alive when you combine the internet capabilities. easy to install and just as easy to attach a mobile sim router to connect to the web. know where your car is and what its doing.
great buy.. just wish i had got the 2 channel so i could record the rear.
1 comment
BlackVue Australia T.BlackVue
Hi Neil,
Thanks for taking the time to leave a review. It's great to hear you are using the cloud platform to take advantage of all the cameras features.
Best Regards,... Read more
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firemansam87South East Queensland, QLD
- 4 reviews
- Dual Camera DR650GW-2CH
- Verified purchase
Excellent dashcam, highly recommend!
I purchased this dashcam on 14/10/2014 and overall I am very happy with it. The one thing that I love about this cam is that it sits nicely up behind the rear vision mirror out of sight with it's nice compact mount which not many other cams have.
If they were not so expensive I would buy them for the whole family, 7 of them :-)
1 comment
BlackVue Australia T.BlackVue
Hi firemansam87,
Thanks for taking the time to leave a review. BlackVue is definitely the most discrete dash cam on the market.
Get in touch with Dash Cams Australia and I am certain that will do you ... Read more
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VikingMelbourne
dash cam heaven
Yes, there are a lot of products out there that do similar jobs and at a much more affordable price point BUT....THIS product is fan-bleepin-tastic. Easy to use and review the SD card. Unobtrusive and not in the driver's view, great video quality, maps, GPS, anddriving data. I literally would NOT be without it and the dual camera option is well worth it and now I have had need of some after-sales service, it not only matches the product but stands out as a credit to the company. Don't consider cheaper products just to save money,. THIS does THE LOT and is worth it. We have a dual camera for both of our cars and feel safer for it.
1 comment
BlackVue Australia T.BlackVue
Hi Viking,
Its great to hear you are enjoying your DR650S-2CH and the the service has been of expected high standard.
Thanks for taking the time to leave a review.... Read more
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Questions & Answers
Benjamin C.asked
While reviewing playback from the SDCard for my Blackvue DR900S-2CH, I noticed in parking mode the playback is almost an hour not 3min which I set. And the playback is in 16X or 32X fast forward speed with no audio. Why?
1 answer
BlackVue Australia T.BlackVue
Hi Benjamin,
Thanks for getting in touch with your query.
It sounds like your units parking mode has been set to Time Lapse recording instead of Motion & Impact detection.
This will make the camera record 1 frame per second for the duration of the parking time and then plays the files back at 30 frames per second so a 30 minute recording period is played back in a 1 minute file.
To change settings access the firmware settings and under the basic then recording tabs change the parking mode recordings.
If you require further assistance please get in touch on the number below.
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Yorinaldiasked
After upgrade firmware, my blackvue DR650S-2CH can't connect to wifi, it says "wifi unavailable"
Can you help me about this problem ?
1 answer
BlackVue Australia T.BlackVue
Hi Yorinaldi, Thanks for sending your query through. Typically for this error message disabling mobile data on Android based devices will resolve the issue. However if you are using a apple device then a network reset maybe required to get it back up and running. Can you confirm if this error message is occurring in your devices WiFi network list or when trying to connect through the app?
Best regards,
Chaim
BlackVue Australia
08 6267 5167
Goldyasked
My Dr650GW-1CH dashcam doesn't connect with mobile phones via wifi. Always message "wrong password ". I reset default passward to "Blackvue " .But problem is same.when I start my car gave audio message "wifi hotspot not avilable "
Blackvue support tell me to reset wifi channel. But I need simple and step by step help for solve this problem. Thanks
1 answer
BlackVue Australia T.BlackVue
Hi Goldy,
For the DR650GW-1CH camera, the default camera password is usually "blackvue" with all lower case letters, can you please advise if you have tried this already? Regarding resetting the password, the only way to do this for the DR650GW/S series is to remove the microSD card from the camera and insert it into a PC/laptop. You will then be able to edit the current Wi-Fi password to a personal password if you wish.
If your camera starts up and says "Wi-Fi hotspot unavailable" it simply means that your camera is out of range of the Wi-Fi hotspot you registered for BlackVue Cloud (or the hotspot is currently off). Even if this message plays, you should still be able to directly Wi-Fi connect to the camera.
Please let us know if you require any clarification on the above points or had any other questions. You are also more than welcome to ring our support number below for assistance. Thank you!
Best Regards,
Chris
BlackVue Australia
08 6267 5167
Prices
- Blackvue DR650S-1CH WiFi Single Camera Dash Cam Variant Size Value 16GB$370.00
- Blackvue DR650S-1CH WiFi Single Camera Dash Cam Variant Size Value 32Gb$403.00
- Blackvue DR650S-1CH WiFi Single Camera Dash Cam Variant Size Value 64Gb$449.00
- BlackVue DR650S-2CH 16GB 1080P Full HD Dash Cam- Front & Rear Camera$529.00
- BlackVue DR650S-2CH 32GB 1080P Full HD Dash Cam- Front & Rear Camera$549.00
- Blackvue DR650S-1CH WiFi Single Camera Dash Cam Variant Size Value 128Gb$558.00
- BlackVue DR650S-2CH 64GB 1080P Full HD Dash Cam- Front & Rear Camera$628.00
- BlackVue DR650S-2CH 128GB 1080P Full HD Dash Cam- Front & Rear Camera$734.00
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BlackVue Australia T.BlackVue
Hi Geoff,
mer support and I'm very glad to hear hat Tom and the team were able to resolve your issues. Please do not hesitate to get in touch with us if you have any further questions or require further support. Best Regards, BlackVue AustraliaThanks for taking the time to update your review and your recent experience with our company. While somethings are out of our control, we certainly pride ourselves in the way we offer custo... Read more