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Reviews

3.7

137 reviews
5
(81)
4
(14)
3
(2)
2
(2)
1
(38)
  • Value for Money
    4.2 (51)
  • Cleaning & Maintenance
    4.2 (37)
  • Product Quality
    4.3 (47)
  • Return Claim MadeYes (1) · No (59)
  • Warranty Claim MadeYes (3) · No (59)
  • Purchase Type
    • Pool (58)
    • Spa (15)
    • Servicing (4)
  • Customer Service
    4.1 (52)
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Adrian Boelhouwer

Adrian BoelhouwerSydney, NSW

  • 2 reviews
  • Verified customer

Fantastic Service ++++

published

Consultation: We received absolutely fantastic and professional service from Roy @ Lansvale on Saturday and could not be happier. We are really excited to begin our pool build, and cannot wait to see the finished product. Fingers crossed it's just as good as what they have promised us! Will keep you updated during our build - so stay tuned for further updates :)

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale
See all answers

Professional, Knowledgeable & Helpful

published

To date the service provided by Roy has been nothing short of exceptional. Extremely helpful, working hand in hand to provide me a solution that delivers on the brief. Highly knowledgable and a pleasure to be doing business with.

Patricia C.

Patricia C.Sydney, NSW

Friendly, Professional & Helpful

published

Service provided by Roy & Remonda has to date, been exceptional. We felt welcomed and informed, and are excited BHP can work with us to build the pool of our dreams.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale
See all answers
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Fantastic

published

Lisa was amazing . We ordered from another supplier 8 weeks prior only to be disappointed several times with delivery dates being moved . I reached out to loss and she had our spa delivered in two days ! Simply fantastic service and follow up to ensure everything was up and running after a couple of hiccups . We highly recommend Lisa and have already told other family to ring her when they are ready to purchase



Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationLake Macquarie
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Arthur V

Arthur VSydney, NSW

This is fantastic..... Yippee

published

I am a first timer and cannot wait to enjoy it with family and friends. It has enhanced and beautified my backyard well wirth the wait. Looking forward to years of enjoyment.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLiverpool
See all answers
Andrew S.

Andrew S.Sydney, NSW

Professionalism A+++++

published

Thankyou so much to Roy from Bluehaven at Lansvale!!! We have just finished creating our dream pool and spa combo and we couldn’t be happier.. Roy’s knowledge, professionalism and patience in helping us create our dream pool was AMAZING.. we cannot wait to see the finished product!! Thankyou Roy for everything :-)

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool, Servicing and Spa
Store LocationLansvale
See all answers

Great looking pool

published

Everything has hiccups but the end result should be good and that's what we experienced with bluehaven.
Overall a satisfactory result and happy with our pool and service
Time to enjoy it now!
Thanks

The reviewer stated that an incentive was offered for this review

We love our new spa just what we needed while we are stuck at home nothing like having a massage daily and just relaxing

published

It’s just so good to get in daily and enjoy with the family. It’s so easy to use and clean thank you to the team at Warner’s Bay you really cared about finding the right spa to suit our needs. We love our new day bed also.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWarner’s Bay
See all answers
Shauna

ShaunaSydney, NSW

So far so good

published

Had Roy from Blue Haven Lansvale our last week, really lovely guy he answered all my many questions. We have decided to use blue haven for our pool, nobody came close to their price for us. Will keep updating as we progress along.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale nsw
See all answers

The reviewer stated that an incentive was offered for this review

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Sasha

SashaSydney, NSW

Extremely satisfied

published

I am extremely satisfied with professionalism by Blue Heaven Pools staff. They are very reliable and are looking after customer needs. Well done and thank you on job well done. Looking forward to other projects with you.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale NSW
See all answers
Alex

AlexSydney, NSW

Reliable pool builder, so glad I chose you.

published

The Blue Haven team focussed on my pool needs rather than just selling me a pool!
Pool positioning, size,shape & even how the pool will fit into my landscaping design was taken care of and the whole job was perfectly project managed from start to go.
Thank you Blue Haven!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale NSW
See all answers
Rebecca

RebeccaSydney, NSW

  • 2 reviews

Thank you Blue Haven! Outstanding service!

published

Thank you for finishing our pool on time and so beautifully! We are so happy with everything. This is our second pool build and I can say, the best journey! Thank you Richie and the entire Blue Haven team for all your hard work and friendly service.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationBlue Haven
See all answers

Great experience overall

published

Sales team were great, timelines and budgets stayed to what blue haven told me. End product of the pool was amazing. All trades were easy to deal with, we made a number of changes on the way and no issues. Thank you, looking forward to summer.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Abs

AbsSydney, NSW

Couldn't be happier with the service. Displayed professionalism and delivered product I can be proud to show off

published

Everything was perfect. From start to finish the team was professional. Couldn't be happier with the service. Ricardo and the team made me feel like I was I control. I would gladly use them again

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Margaret

MargaretIllawarra, NSW

Great After Sales Service Ricardo

published

Had an issue with my pool cleaning and maintenance and Ricardo came out and went through each step with us. Great peronalised service and really cleared things up for us. Highly recommend the Blue Haven Team and especially Ricardo. Thank you !

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Servicing
Store LocationLansvale
See all answers
Pool & Spa Shops

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Aneta

AnetaSydney, NSW

  • 2 reviews

Excellent service

published

Had my new spa craned in and everything went so smoothly. Ricardo arranged everything from my tiles being lifted, padding and spa positioning. He also arranged pebbles for my garden to be craned at the same time for my landscaping. Fantastic service from start to finish with brilliant ideas that made my place look amazing.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationLansvale
See all answers
Lee

LeeHunter Region, NSW

  • 2 reviews

Thank you for the "everyday massage"

published

We use our spa at least 3 times/week and don't know how we managed without it! A compact unit that gives such relief from today's pressure and stress, thanks BlueHaven Warners Bay, Thank you Lisa.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWarners Bay, NSW
See all answers
Kelly A

Kelly ASydney, NSW

What a team

published

We had been looking for a swimming pool for so long. Ricardo gave us the confidence to build with Blue Haven. He was very honest in explaining everything.
Ricardo has taken the time to see us after hours and on a Sunday.
We have told our friends to contact Ricardo.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale
See all answers
Jennifer P.

Jennifer P.Hunter Region, NSW

This is perfect, can't live without it

published

I want to say a big thankyou to Lisa at Warner's Bay. We have Only yesterday filled our spa and enjoying all the benefits of a massage and relaxation in these crazy Times. Thank you for all your sales, service and advise. We would highly recommend you to anyone especially during these trying Times.
We love our new spa, the special
Price and organising the delivery with ease Thank you, your service was by far the best we have received anywhere.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWarner's Bay
See all answers

BEST IN THE BUSINESS!

published

Blue Haven Pools were awesome to deal with from the sale and all the way through construction. They met the budget as promised and got on with the construction process really fast and easy. Thank you so much to the whole blue haven team. We love our pool and super happy. Definitely 5 stars.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Purchase TypePool
Store Locationlansvale
See all answers
Page 1 of 7

Questions & Answers

Sam

Samasked

How much are those elephants that sit on the side of the pool and spray water in it ?

No answers
Marlene McInnes

Marlene McInnesasked

Do you install pool lights and a bit of maintenance around pool jets.
If not any recommendations please

2 answers
Barry
Barry

Yes I can do some jobs but not jets I need to have a look at the type of jets and what you needed

Kazz
Kazz

Hi Marlene, I don't work for Blue Haven Pools but I can definitely recommend talking to Lisa Chatto at their Warners Bay branch. She has excellent customer service and will definitely point you in the right direction!

Debby M

Debby Masked

How long is my blue haven pool guaranteed for? Especially the quartzon finish?

2 answers
Blue Haven NSW
Remonda M.Blue Haven NSW

Hello Debby. Regardless of who buids your pool (blue haven or other builder) the warranty is the same due to the Home Building Act. Under the Home Building Act in NSW the warranty for structure is 6 years and the cosmetic warranty is 2 years. Pumps and filters and lights and accessories all have a manufacturers warranty which range from 12 months to 5 years. In regard to Quartzon this is 2 years as its a cosmetic finish. Quartzon is usually a pigmented interior which requires lots of extra attention with great water chemistry and wall brushing to avoid calcium build up.

Jenny W
Jenny W

Hi Debby, its probably too late but Blue Haven no nothing about honouring a warranty.

Get an answer from our members and Blue Haven NSW representatives

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