I brought a car today from MELBOURNE BMW
I can’t believe how easy the experience was, my wife and I were so comfortable with no pressure what so ever, I was greeted by ROGER and MANAGER MICHAEL these guys are true down to earth gentlemen, they are highly experienced and by there word, something that’s very hard to find in that industry.
I have brought many cars in the past 30 years, but this was by far the best and friendliest dealership I have ever experienced. If you are wanting to buy a second hand car or a new car without ANY pressure or fear of being ripped off.
Then Melbourne bmw is the place to go best prices with the best salesman.

I have always enjoyed hassle-free servicing of my various cars at BMW Rushcutters Bay. I've taken my cars there for many years and am very pleased the team is back at the renewed and fabulous, customer friendly premises. I recently had my 440i serviced then had to go back to fix a problem I had created. The atmosphere in the Service area is warm and welcoming and efficient. On both visits I was looked after so very well by Cathy and Elliot. They communicate well so I know what is happening. I cannot recommend this team highly enough and thank them for always looking after me.

This week I submitted my car to North Shore BMW to have the Takata airbags replaced. BMW had issued letters to all relevant owners to contact approved service centers. On collecting my car I immediately heard a whining sound related to the car's air circulation blower system. I called the service center. Spoke to Craig (Service Manager I believe). Craig told me this had nothing to do with the work they did. I said the noise was not there previously. Craig continued by saying the car was old and I should expect failures.

I bought a car without compliance label .
How can this happen when that’s the only complying document on the car .
A dealership has done that to me .
It’s westcoast dealership.
Will never trust them again

BMW service centres view BMW owners as walking ATM machines and seem to have no interest in offering decent customer service. We have had so many issues with our BMW (common faults which seem to be problems with the way the X5s have been manufactured) and each time we ask for these to be fixed their standard response is "pay us several hundred dollars to run a diagnostic test" when it is obvious that this is a widespread fault with the way the cars have been built.

Be warned that Waverley BMW is dishonest and will not honour agreements. Instead of trying to win a customer for life, they have now lost me as a BMW customer. I will never purchase another BMW because of this dealership alone! We should have stuck with Mercedes Benz, at least they honest and stick to contractual agreements in place.

I was advised at point of sale that my new mini had run flat tyres. 5 years later I find that that is untrue and the car infact had come with non run flats, no spare (mini cooper s so no room for a spare) and no puncture kit which I understand is illegal. They really just don't care it has taken a week of phone calls and drama to find out the truth that I overpaid for my vehicle and have been country driving without a spare or run flat tyres. Never again would I deal with this dealership its disgusting.

After looking at cars for over 4 hrs today with my partner Donna and not having the best experiences with sale people we ended up at Trivett Classic at Parramatta.
Big thank you to Peter in BMW customer service who took the time to show us cars which best suited our needs. Peter was the most genuine and pleasant person we had met all day, nothing was problem and NO bull sales talk just realistic facts. He later introduced us to Patrick who was just as pleasant. We brought a 5 door Mini which my partner loved.
Great experience guys and thank you!!!!
Joe K.

Negations on a model with price clearly displayed in the window. Getting a monthly payment all set with finance...Then oops we put the wrong price on the window of the car you wanted. Genius sales staff. I would steer clear of this BMW dealership and the brand.

*Trying to pay for that multi million dollar facility
anyway they can with fleecing customers .

Got a call back from the North Sydney BMW and was surprisingly abrupt. I had gone in a couple of days back to sell my 1 year old BMW X1. After asking a couple of questions about the car, the person says okay I am not interested in buying your car and I was so surprised I had to almost beg him to tell me why. Certainly expect better quality of people interaction.

I purchased a second hand car from Melbourne BMW and I can’t praise them highly enough for their professionalism, fairness and for going above and beyond to make me happy.

Had told by friend that BMW near Valley had bad customer service.
Own experience: The service advisor proved all those people right. The way people talk to you there and the whole customer service experience was rude and no respect. Would not ever going there for service.