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Bob Jane T-Marts Questions & Answers
12 questions from our users
Disillusionedasked
Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?
5 answers
Marketing R.Bob Jane T-Marts
Good Morning,
Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email [email protected] to discuss further.
I emailed [email protected] several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!
I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!
Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...
Davidasked
How old are the tyres you sell allowed to be?
We bought tyres in July 2022 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.
1 answer
Marketing R.Bob Jane T-Marts
Hi David,
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to [email protected] and we will look into this issue further for you.
YMMSasked
I need to lodge a case with VCAT to force Bob Jane T Marts to pay to fix damage that I alledge was done to my car by one of their stores and one of their regional managers when he attempted to remove over torqued wheel nuts.
It is a requirement to have an ASIC print out of the company name, trading name etc. I have asked Staff at the Bob Jane T Marts Port Melbourne office to provide these details but they refuse. saying that I need to go to a lawer to get this information.
This makes lodging a VCAT application very difficult as I have to pay a fee for every page of company information from ASIC as there are numerous Bob Jane business and I have no way of knowing which one is the actual employer of the person who made my car undrivable.
If someone knows this information or perhaps even Bob Jane T Marts staff could provide it?
4 answers
Marketing R.Bob Jane T-Marts
Hi YMMS,
Thank you for your message. I'm sorry to hear about this and hope we can get this sorted for you. Please send your complaint, and as many details as possible to [email protected]. From here we can help you.
I have sent emails to [email protected] numerous times asking for this information and these requests for information were ignored. I have called several times to follow up and typically get the level 1 phone support guy and he just hangs the phone up on me. One time I managed to get Alex Chung (he is some sort of manager) on the phone but he said that helping a person sue him was something he would not do and so refused to divludge information I was asking for.
It is a bit hard to navigate this situation as Alex Chung has offered a sum of money that is a lot less than what it costs to fix my car and has advised that I should take them to VCAT to allow VCAT to decide but the obfiscation of business identity makes loding a claim with VCAT impossible as they require me to have proof of what the business entity is.
Can you please provide your ABN, ACN and trading names for the Bob Jane businesses that I can lodge my complaint against.
Why didn't you just search the free ASIC website like I just did. ACN: 005 870 431 ABN: 52 005 870 431 NAME: Bob Jane Corporation Pty Ltd instead of doing a lot of complaining. No wonder they hung up on you.
Vernon V.asked
Hey there Team. I recently bought 4 new tyres and noted that in Tyre plan booklet at the back there are VIP vouchers to use. I asked if I could use one of the vouchers for "Thurst wheel alignment, rotation and Balance which was $55 off the price" and was told no. Now the question is why do we have it if we cannot redeem it?
1 answer
Marketing R.Bob Jane T-Marts
Hi Vernon,
Apologies for the late reply. Could you give us some more information about your situation? What store declined to do this etc? Please feel free to contact [email protected] with the complaint and the store so we at head office can look into this further for you.
nv K.asked
What is your policy on replacement of tyres on a vehicle on a novated lease arrangement? We took our vehicle in to Lake Haven Bob Jane T Mart and were told pricing is all negotiated between our Bob Jane Head Office and our service provider. Went along with this and when I asked for a receipt on pick up after having all 4 tyres replaced, was told that they couldn't give me any confirmation of tyres purchased because, again- all negotiations done as above Only between head office and lease company. I insisted on something to confirm work done and got a print out of labor and no info on anything else. After we noticed that we'd been charged $1132 for this privilege through our provider, Orix- we checked with them and they stated that when they receive an order for tyres purchased, they take that to mean that customers-US .. have been informed of and are happy with the price which is not the case. We were basically cut out of having a say in what we were purchasing and treated in a manner that was completely underhanded and deceptive hence the question re your policy? I also noticed that you don't have a complaints option on your website- just general feedback
1 answer
Marketing R.Bob Jane T-Marts
Hello,
Please call Bob Jane head office on 03 9091 0777 of email [email protected] to discuss.
Chrisasked
Will my Toyota warranty be OK if Bob Jane does a wheel alignment
1 answer
Marketing R.Bob Jane T-Marts
Hello Chris. Thank you for your enquiry. Please contact 13 26 25 to be directed to your local Bob Jane T-Marts who will be able to answer your enquiry.
Weikian T.asked
what price for 18 inch sport rim ?
2 answers
Not sure why this question came to me. I am a Bob Jane customer. You would need to ask Bob Jane. Apart from the rim diameter they would need to know the width and what make and model of car you are fitting it on.
Marketing R.Bob Jane T-Marts
Hi Weikian, please contact us on 13 26 25 so we can direct your enquiry to your nearest store. Alternatively jump online to www.bobjane.com.au
Cielasked
What is Bob Jane T-Martcompany recommended minimum tyres tread? Where is your recommendation sourced from?
1 answer
Marketing R.Bob Jane T-Marts
Bob Jane T-Marts recommend 1.5mm across all states as per state regulations. Please contact [email protected] if you require assistance in obtaining copies of such state regulations.
tracy geeasked
do you guys do open pay or afterpay?
2 answers
Marketing R.Bob Jane T-Marts
Hello Tracy,
At this stage, Bob Jane T-Marts do not offer Openpay of Afterpay
Regards,
Jose
Thanks for answering this question. l'm looking at purchasing 4 Michillan Premacy 3 or Premacy 4, 225/55/17 tyres in the future, l think thats there name, and will wait to see if you do eventually adopt Afterpay...
Mandy Jayne Basked
What credit cards does bob jane take? Do they take american express?
1 answer
Marketing R.Bob Jane T-Marts
Hello Mandy Jayne B,
Bob Jane T-Marts' accept Visa, Mastercard and American Express
Ronoasked
Is the information on the web page about 5000klm free service including alignment correct or is the service book conditions correct? Because the wording is so different. I found out the hard way
Ireneasked
Do i have to pay for the 5000k check ? What if i just went little bit over 5k? Thanks
1 answer
I highly doubt it. If it's only a quick inspection they will be able to check the conditions of your tires. It's alright to over 5k if you're only driving close by. Don't drive long distances otherwise you're pushing it.
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