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Reviews

3.0

576 reviews
5
(251)
4
(16)
3
(13)
2
(53)
1
(243)
  • Product Quality
    3.6 (72)
  • Return Claim MadeYes (4) · No (80)
  • Customer Service
    3.5 (79)
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aspyro871

aspyro871Sydney, NSW

Once again great professional service

published

As a returning customer I would highly recommend Bob Jane at Granville for their great and caring service. Prices are very competitive and quality is maintained at the highest of levels.
Keep up the Great work guys! Thanks again.
Happy satisfied customer.
George K

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBob Jane Granville
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great review George!

Jeremy

JeremyMelbourne

  • 3 reviews

Poised to be disrupted - Don't advertise if not interested to price match

published

Best tyre price guarantee? More like guarantee no interest to price match. I submitted a price match request 1 week ago and received no reply. Not even an email to let me know the outcome. The market is efficient, so I completed my purchase with the competitor who are interested to do business. The competitor provided outstanding value by the way: low price, quality fitment, quick delivery, genuine product, money back guarantee and 1 year free roadside assist.



Bottom line: Shop around, there are better deals out there. Don't waste time hoping Bob Jane to price match. Spend your time wisely.

Customer Service
Return Claim MadeNo
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
SAH

SAHSouth East Queensland, QLD

RUDE OWNER

published

Have been using Bob Jane Lawnton for a number of years and also recommending This business to Family and Friends. Chris has always provided a fantastic service and goes above and beyond, however recently went to have Tyres fitted there was an issue with wrong tyres for my Vehicle. I was in the process of making arrangements to come back later in the day, but after the way Bruce McKenzie (Owner) spoke to me in a rude and belittling manner I will never be returning or recommending them to anyone else.



Store LocationLawnton
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
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Andrew B

Andrew BSydney, NSW

  • 2 reviews
  • Verified customer

Great service, always

published

Arrived late Saturday to Bob Jane Haberfield preparing to book car in the following week. Tyres were in stock, the guys fitted them in 40 minutes and the price was sensational, even better than price on web. Extremely satisfied.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHaberfield store
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you for leaving us this great review Andrew!

Jen

JenSouth East Queensland, QLD

  • 11 reviews

The best customer service

published

Bob Jane T Mart Capalaba QLD offered the best customer service I have ever received with Lily being the person I dealt with. I needed a puncture tyre repaired and took it to Bob Jane Capalaba and they were very efficient and friendly. I received a discount on the puncture with all of the other tyres checked and the spare returned to the car. All of the tyre pressures were checked, tyres were blackened and even a minor thing like replacing a dust cap on one of the tyres was added service. I couldn't be happier.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCapalaba QLD 4157
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great review Jen!

Very Poor

published

Paid for 4 tyres on Friday got told that they could only do 3 would ring me Monday I had to ring them on Wednesday ended up with a different tyre (tred pattern) then the other 3 will never go there again VERY POOR!!! Have been told to bring the car back for a commentary rotation but I won't be I'd rather pay another tyre company to do the rotation

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBob Jane Gladstone
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2 comments
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Tanya D.
Tanya D.

They should of known better the POLICE could charge me for not complying with 2 different tyres on and my INSURANCE will not cover me because of their STUFF UP

Elspeth

ElspethPerth, WA

  • 2 reviews

Excellent expertise and service

published

Needed a spare wheel and tyre for a new Honda HRV, to replace 80km "donut" wheel - silly this has crept in when obvious country driving is to be undertaken. Dropped into Balcatta store and Daniel and team were fantastic. Don't go any else.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBalcatta Erindale Raod
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great review Elspeth, glad we could help.

Diggy

DiggyGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 4 likes

Wheel alignment and balancing

published

Firstly staff wasnt professional. Talking on the phone or playing games. Secondly they didnt do my wheel alignment properly. Steering was tilted 5 degree to left and car was heavy on right side. I called them they fixed it next day and still the steering is slightly tilted to left and car is slightly heavy when you turn right. They were rude on the second day. Mechanics are not qualified they dont know what they are doing. Not recommended place.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston bob jane
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Paul P.

Paul P.South East Queensland, QLD

  • 2 reviews
  • Verified customer

Been using Bob Jane for decades, always very profession

published

Had a tyre punctured by huge pothole at the roundabout opposite Big Gun at Underwood.
Bob Jane repaired the tyre, balanced and " thrust " alignment.
Fast, professional, friendly and great value with all the discounts in the booklet I received when I purchased the tyres.
I went back to Bob Jane after the previous company fitted tyres that were too big for the hub wheel space on my Volvo. Every time I turned a corner the tyres would rub against the wheel hub. Go to cowboys and get the rough rough good enough mantra.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacgregor
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2 comments
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you for leaving us this great review Paul!

Paul P.
Paul P.

happy to help as its true cowboys zero stars, Bob Jane 5 stars

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Nick2000

Nick2000Melbourne

  • 2 reviews
  • 4 likes

Never responds to emails or online booking enquiries

published

I've been trying for ages to get a booking in to install some new wheels, multiple times i have sent them in with no one getting in contact with me back. Tried calling a couple stores but don't answer the phone, so i leave a message and then no response still, this is terrible

Ben

BenSydney

  • 2 reviews

Poor customer service

published

I am really disappointed with Bob jane T-marts Granville. I got a flat tyre and had the front left tyre of my Mercedes C43 replaced there. Next day I noticed a large deep hole on the brand new tyre and took the car back right away and asked another tyre be fitted as this one was defective and based on your satisfaction guarantee policy there should not have been an issue. This was rejected and I was blamed for it and my bad luck! How could this happen on a good brand tyre after 30 minutes driving?!!!I will never ever go back there and will get a second opinion about this tyre from another Tyre shop.

Customer Service
Product Quality
Store LocationGranville
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
  • Verified customer

Brilliant Service!!

published

I always go to Bob Jane in Clarkson WA. Had 2 tyres fitted yesterday. First class service in phone by Kent then first class service from the tyre technician! Good price for tyres too!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationClarkson WA
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great review Rita!

Brians G.

Brians G.New South Wales

Brought 4 new tyres drive home one fell off while I was driving damage the whole rim

published

Long story But the end of the day I Bought four new tyres drive home one fell off. Bad experience scary as Now its just hard trying to get Bob Jane to fix it.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMt Druitt
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
David

DavidKinross

  • 12 reviews

Excellent service from friendly and knowledgeable staff

published

Needed one tyre replaced.
Rang for a quote, they answered the phone within a couple of seconds so that gets a star instantly.
On pickup the price was exactly as quoted.
Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you for leaving us a review David!

Beenleigh is the store to go to!

published

Bob Jane Beenleigh have been looking after my families road safety for about 14 years, I have never had anything other than exceptional service from the team. I highly recommend the Beenleigh Store and wouldn't go anywhere else.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBeenleigh
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for your returning business and for the great review Jacki!

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Dean Frankie

Dean FrankieSouth East Queensland, QLD

  • 8 reviews

Good customer service - wont price match..

published

Excellent phone manner and service though lies about stock being unavailable to avoid price match. Stated their standard price was the same as the price match competitors though nothing in stock.. a load of rubbish.. standard price was $80.00 more than competitors. Wont bother calling them back again. Tyres fitted elsewhere, for $80 per tyre cheaper saving $320!!

Customer Service
Return Claim MadeNo
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
corey g.

corey g.Gippsland, VIC

Very poor service and experience

published

Just had the worst experience with Bob Jane in traralgon. Purchased 4 x tyres and a wheel alignment. Check my tyres 9k kms later and the outer edge of the front wheels are bald as in need to be replaced now bald. Took it back to the shop and was meet with hostility and blame on anything other than the poor wheel alignment that was preformed.

I attempted to retort their claims it was my car, driving, auto ride hight adjustment suspension and the fact I didn't take it in in for the 3 month check which it has only been 2 months all this was meet with hostility.

Store LocationTraralgon
Joanne

JoanneSouth East Queensland, QLD

Aspley branch QLD

published

Highly recommend Aspley store. Customer service was great and I appreciate the honesty & the advice the guy at service desk gave was great. I found the price of the tyres were very good too.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAspley QLD
See all answers
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for leaving us such a great review Joanne!

GlobalRoamer333

GlobalRoamer333New South Wales

  • 5 reviews
  • 1 like

Albury branch staff desperately need basic customer service training

published

The truth be told, unfortunately it was my experience on repeated occasions that the service (front desk) staff in the Albury store completely lacked any sense of basic customer service manners with customers. After a few visits, unfortunately I just got sick of it and voted with my feet. Additionally, I wasn't 100% convinced that the 'new' tyres fitted to my car, were actually 100% new. I guess that's one of the basic problems with any franchise model. i.e. some franchisee's care, and maybe some don't. Or, alternatively, Bob Jane is just not providing sufficient basic customer service training. In any case, if I want to be spoken to like a bogun down the pub, then I can just as easily have that experience for free.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlbury
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Kim Bell

Kim BellGreater Melbourne (Outer), VIC

Payments

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationEltham
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2 comments
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Kim Bell
Kim Bell
Page 2 of 29
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Questions & Answers

Disillusioned

Disillusionedasked

Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?

5 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Good Morning,

Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email [email protected] to discuss further.

Disillusioned
Disillusioned

I emailed [email protected] several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!

Disillusioned
Disillusioned

I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!

Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...

David

Davidasked

How old are the tyres you sell allowed to be?
We bought tyres in July 2022 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.

1 answer
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi David,
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to [email protected] and we will look into this issue further for you.

YMMS

YMMSasked

I need to lodge a case with VCAT to force Bob Jane T Marts to pay to fix damage that I alledge was done to my car by one of their stores and one of their regional managers when he attempted to remove over torqued wheel nuts.
It is a requirement to have an ASIC print out of the company name, trading name etc. I have asked Staff at the Bob Jane T Marts Port Melbourne office to provide these details but they refuse. saying that I need to go to a lawer to get this information.
This makes lodging a VCAT application very difficult as I have to pay a fee for every page of company information from ASIC as there are numerous Bob Jane business and I have no way of knowing which one is the actual employer of the person who made my car undrivable.
If someone knows this information or perhaps even Bob Jane T Marts staff could provide it?

4 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi YMMS,
Thank you for your message. I'm sorry to hear about this and hope we can get this sorted for you. Please send your complaint, and as many details as possible to [email protected]. From here we can help you.

YMMS
YMMS

I have sent emails to [email protected] numerous times asking for this information and these requests for information were ignored. I have called several times to follow up and typically get the level 1 phone support guy and he just hangs the phone up on me. One time I managed to get Alex Chung (he is some sort of manager) on the phone but he said that helping a person sue him was something he would not do and so refused to divludge information I was asking for.
It is a bit hard to navigate this situation as Alex Chung has offered a sum of money that is a lot less than what it costs to fix my car and has advised that I should take them to VCAT to allow VCAT to decide but the obfiscation of business identity makes loding a claim with VCAT impossible as they require me to have proof of what the business entity is.
Can you please provide your ABN, ACN and trading names for the Bob Jane businesses that I can lodge my complaint against.

Neil
Neil

Why didn't you just search the free ASIC website like I just did. ACN: 005 870 431 ABN: 52 005 870 431 NAME: Bob Jane Corporation Pty Ltd instead of doing a lot of complaining. No wonder they hung up on you.

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