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Reviews

3.0

576 reviews
5
(251)
4
(16)
3
(13)
2
(53)
1
(243)
  • Product Quality
    3.6 (72)
  • Return Claim MadeYes (4) · No (80)
  • Customer Service
    3.5 (79)
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Carol

CarolSouth East Queensland, QLD

Put themselves out to help,thank you guys

published

booked into for Wheel alignment for 3pm, i had an emergency come up, took it in at 1 and they did it straight away, thank you guys, i appreciated it so much

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great review Carol!

Michael

Michael Sydney, NSW

  • Verified customer

Unprofessional bob Jane Bankstown

published
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Fantastic service

published

I needed tyres urgently after getting a defect notice from the police. I called another tyre dealership (starts with B).
They couldn’t get the tyres I needed for a few days.
I then called Bob Jane in Hoppers Crossing and they instantly said they had what I needed and to come on over.
The guys at the counter were so nice and friendly and the customer service was excellent.
My car was done straight away and wheels aligned.
And the cost was $400 less than the dealer starting with B quoted me.
And I get a free alignment again in 3-months! And a book full of future discounts!
I’ll be using Bob Jane for tyres and associated services solely from now on.
Excellent service!

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great review Dave



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Great service and professionalism

published

I have just purchased a wheel and tyre package from bob jane t mart at Plympton SA and was extremely happy with the service provided. They offered great advice and did a great deal on a package. Definitely recommend them and I will be using them in the future.

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks Brett!

Razor B

Razor BSydney, NSW

  • 3 reviews

Buying new car tyres.

published

Looked around at products and prices,BobJane penrith advised me of an up coming special,saving me money, booked in with no fuss, had 4 new michelin pilot sport tyres fitted and a 4 wheel alighnment done, all done in under 40 mins, while i waited.Great tyres, great service,great price,would highly recommend BobJane .

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the review Razor!

Stuart

StuartGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Excellent hassle free service

published

I purchased a set of bob Jane tyres that came with a free repair or replacement if I got a puncture in the first 12 months.
They happily replaced 2 tyres free of charged with no hassle.

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks Stuart!

Foggy

FoggySouth East Queensland, QLD

  • 2 reviews
  • Verified customer

A very professional local business

published

This a long established business in the commercial area of Cleveland. It is good to buy local from a reputable business.
I have bought tyres [Australian spelling] from Bob Jane's for our cars & 4 wheel Drive for > 10 years.
Service is prompt & safety e.g .A Tyre Plan for regular Tyre Rotation, Wheel Alignment & tyre inspections are offered] including some free items.
Staff are pleasant & helpful. Prices match the quality of products. I've had tyres filled with Nitrogen at Bob Jane's with excellent results.

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you for the great review!

SWEAR WORDS

SWEAR WORDSDrouin

  • 4 reviews
  • 3 likes

Excellent recommendation

published

I shopped around for a new set of tyres for my Mitsubishi Verada Xi. The ones that were on it had been there since new (18 years) so they were excellent value for money. I knew what I wanted. Good price, not noisy, good road grip and long-lasting.

I narrowed it down to Bob Jane and K Mart. Both made me a good offer but Bob Janes offered me more aftercare service so I went there and got a set of Continentals.

Their grip is fantastic, they were relatively quiet (depending on the road surface) and the price was right. Long-lasting? So far they have hardly any wear and tear. Good on you Bob Jane.

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you for the awesome review!

Hobart Location: Great service!

published
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the amazing review Jonathan

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Pippa's Mum

Pippa's MumNorth-West & West coast, TAS

  • 3 reviews

Wonderful service, very helpful.

published

I am extremely pleased with the service I received when I purchased my new tyres at Bob Jane Devonport. The boys know their products and were very helpful and courteous to a middle aged lady! I wouldn’t go anywhere else as I am always treated with respect and receive the best advice.

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Glad we could help, thank you for leaving us a review!

ENDURANCE RIDER

ENDURANCE RIDERSouth East Queensland, QLD

  • 5 reviews

GREAT SERVICE AT TARINGA BOB JANE TMART

published

GREAT SERVICE AT TARINGA BOB JANE TMART
I have bought new tires on my Toyota land cruiser LC 200 at the TARINGA Bob Jane Tmart. Milton who owns the distributorship works with his two sons and he provides excellent service. I deposited the car in and waited, Milton provided me with coffee and a chat. when the new tires were installed, Milton provided me with discount. Simply amazing service I would go back there forever.

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you for the great review!

A lesson in how not to provide customer service

published
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Bob Jane T-Mart Browns Plains is the place to go. by D.V.

published

I have recently had my tyre service done at Bob Jane T-Mart Browns Plains in Brisbane. As always I was treated with a smile and excellent service for my ageing car. I always purchase my tyres at Bob Jane Browns Plains, as I know I will be advised to make the best choice. The staff there are always happy to check and put air in my tyres in between services as I am unable to do this myself. I would not go anywhere else as I am treated so well and I know my tyres are legal and in good order. Its one less worry when you get older!

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you for the awesome review Dawn!

Nicola

NicolaHobart, TAS

  • 3 reviews

Bob Jane Moonah Tasmania Is The Best

published
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Great to read your review Nicola!

Ostsee

OstseeSydney, NSW

  • 19 reviews

Not Happy Customer and Won't Go Again

published
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
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Raymond

RaymondSouth East Queensland, QLD

  • 31 reviews

I could not get better service anywhere.

published

T- mart store in Nerang Qld, 4211.
I was booked in for 8 am, for 2 new rear tyres.
I watched while 3 guys took off the wheels and changed the tyres.
I drove away at 8.14 am.
I paid less than the advertised web site price.
I have not seen service like this for years.
Must have been my lucky day to get 5***** customer treatment.

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you so much Raymond!

John RHODES

John RHODESNorth-West & West coast, TAS

Amazing, professional and quick service

published

I had 4 tyres fitted with the works from the Devonport Tas Branch today 31/7/19 I would like to highly commend Shane and his team for the very quick and efficient service. I have now dealt with this Branch for a number of years, as has my wife and I would not even think about going anywhere else. I can not speak highly enough of the professional service and I would recommend this Branch to any person needing tyres. Thank you 'Bob Jane - D'port' you Guys are champs

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you John!

PJP

PJP

  • 2 reviews
  • 1 like
  • Verified customer

Excellent service from this highly professional crew.

published

Got four new tyres and a full wheel alignment done on my Pajero while I waited at Bob Janes Lawnton, QLD. As usual, the service was excellent, the pricing very competitive (better than competitors in my opinion), the staff were very helpful, efficient and highly professional, and the work done on the vehicle was of the highest standard. This standard of excellence is what I have come to expect of Bob Jane T- Marts throughout my 30 years of driving Australian roads.

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for your kind words and continued custom!

Barb H.

Barb H.Greater Melbourne (Inner), VIC

Amazing service from Port melb store

published

So I needed a new wheel for my Volvo . They helped me find one second hand to save money and then changed it for free ! So quickly as well so I didn’t even have to leave my car . Love the customer service !

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Glad we could help barb!

Tom

TomSouth West, WA

The worst service ever

published

I ordered tyres on special at Bob Jane in Bunbury WA.Just before I was due for fitting I was told the tyres had not arrived. I went to see if they could help me out with a deal on other tyres, but the franchisee very arrogantly said it was not his fault and would not help in any way.
This is the last time that a long time customer will ever use Bob Jane tyres again

1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Page 3 of 29
See all Bob Jane T-Marts reviews

Questions & Answers

Disillusioned

Disillusionedasked

Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?

5 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Good Morning,

Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email [email protected] to discuss further.

Disillusioned
Disillusioned

I emailed [email protected] several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!

Disillusioned
Disillusioned

I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!

Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...

David

Davidasked

How old are the tyres you sell allowed to be?
We bought tyres in July 2022 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.

1 answer
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi David,
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to [email protected] and we will look into this issue further for you.

YMMS

YMMSasked

I need to lodge a case with VCAT to force Bob Jane T Marts to pay to fix damage that I alledge was done to my car by one of their stores and one of their regional managers when he attempted to remove over torqued wheel nuts.
It is a requirement to have an ASIC print out of the company name, trading name etc. I have asked Staff at the Bob Jane T Marts Port Melbourne office to provide these details but they refuse. saying that I need to go to a lawer to get this information.
This makes lodging a VCAT application very difficult as I have to pay a fee for every page of company information from ASIC as there are numerous Bob Jane business and I have no way of knowing which one is the actual employer of the person who made my car undrivable.
If someone knows this information or perhaps even Bob Jane T Marts staff could provide it?

4 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi YMMS,
Thank you for your message. I'm sorry to hear about this and hope we can get this sorted for you. Please send your complaint, and as many details as possible to [email protected]. From here we can help you.

YMMS
YMMS

I have sent emails to [email protected] numerous times asking for this information and these requests for information were ignored. I have called several times to follow up and typically get the level 1 phone support guy and he just hangs the phone up on me. One time I managed to get Alex Chung (he is some sort of manager) on the phone but he said that helping a person sue him was something he would not do and so refused to divludge information I was asking for.
It is a bit hard to navigate this situation as Alex Chung has offered a sum of money that is a lot less than what it costs to fix my car and has advised that I should take them to VCAT to allow VCAT to decide but the obfiscation of business identity makes loding a claim with VCAT impossible as they require me to have proof of what the business entity is.
Can you please provide your ABN, ACN and trading names for the Bob Jane businesses that I can lodge my complaint against.

Neil
Neil

Why didn't you just search the free ASIC website like I just did. ACN: 005 870 431 ABN: 52 005 870 431 NAME: Bob Jane Corporation Pty Ltd instead of doing a lot of complaining. No wonder they hung up on you.

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