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CarolSouth East Queensland, QLD
Put themselves out to help,thank you guys
booked into for Wheel alignment for 3pm, i had an emergency come up, took it in at 1 and they did it straight away, thank you guys, i appreciated it so much
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Michael Sydney, NSW
- Verified customer
Unprofessional bob Jane Bankstown
I am absolutely disgusted at the service at bob jane Cnr of canterbury rd and chapel rd Bankstown. I went in for wheel alignment and paid $71 drove out and the wheels was vibrating over a 100 Kms then I went back complaining the shell balance wasn’t done correctly then I drove out and the steering was off Centre so I go back for the third time and the irony is the manager try to tell me it wasn’t their fault the steering isn’t centered, the fact of the matter is if they would of done the wheel balance correctly from the first place when they d...Read more
id the wheel alignment none of this would of happened as the steering wheel was centered originally after the wheel alignment Then he tells he has been running the business for 30 years and it’s not his job to check the steering is being centered or not he only did the wheel balance keeping in mind that’s what I paid $71 when I first came to have a wheel alignment and steering centered Absolutely unprofessional Will never go back to the store ever again the manager is in denial his boys screwed up Time means money and I am satisfied I didn’t need to go back 3 times for a basic simple wheel alignment If they can’t do the job properly they should be in business . But instead of accepting responsibility for doing and bad job and fixing it the manager argued he has been in business for 30 years and it’s not a common practice to check if the steering is centered after a typical wheel alignment!!!
1 comment
Marketing R.Bob Jane T-Marts
Hi Michael, thanks for getting in contact with us. We're sorry to hear that you weren't happy with your experience at one of our branches. Please feel free to email us at [email protected] and w... Read more
e at head office will look into this further for you. Thanks, - The Bob Jane T-Marts TeamSimilar opinion? Write a review on ieatwords.com.au!
Fantastic service
I needed tyres urgently after getting a defect notice from the police. I called another tyre dealership (starts with B).
They couldn’t get the tyres I needed for a few days.
I then called Bob Jane in Hoppers Crossing and they instantly said they had what I needed and to come on over.
The guys at the counter were so nice and friendly and the customer service was excellent.
My car was done straight away and wheels aligned.
And the cost was $400 less than the dealer starting with B quoted me.
And I get a free alignment again in 3-months! And a book full of future discounts!
I’ll be using Bob Jane for tyres and associated services solely from now on.
Excellent service!
1 comment
Marketing R.Bob Jane T-Marts
Thanks for the great review Dave
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Great service and professionalism
I have just purchased a wheel and tyre package from bob jane t mart at Plympton SA and was extremely happy with the service provided. They offered great advice and did a great deal on a package. Definitely recommend them and I will be using them in the future.
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Marketing R.Bob Jane T-Marts
Thanks Brett!
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Razor BSydney, NSW
- 3 reviews
Buying new car tyres.
Looked around at products and prices,BobJane penrith advised me of an up coming special,saving me money, booked in with no fuss, had 4 new michelin pilot sport tyres fitted and a 4 wheel alighnment done, all done in under 40 mins, while i waited.Great tyres, great service,great price,would highly recommend BobJane .
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Marketing R.Bob Jane T-Marts
Thanks for the review Razor!
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StuartGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Excellent hassle free service
I purchased a set of bob Jane tyres that came with a free repair or replacement if I got a puncture in the first 12 months.
They happily replaced 2 tyres free of charged with no hassle.
1 comment
Marketing R.Bob Jane T-Marts
Thanks Stuart!
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FoggySouth East Queensland, QLD
- 2 reviews
- Verified customer
A very professional local business
This a long established business in the commercial area of Cleveland. It is good to buy local from a reputable business.
I have bought tyres [Australian spelling] from Bob Jane's for our cars & 4 wheel Drive for > 10 years.
Service is prompt & safety e.g .A Tyre Plan for regular Tyre Rotation, Wheel Alignment & tyre inspections are offered] including some free items.
Staff are pleasant & helpful. Prices match the quality of products. I've had tyres filled with Nitrogen at Bob Jane's with excellent results.
1 comment
Marketing R.Bob Jane T-Marts
Thank you for the great review!
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SWEAR WORDSDrouin
- 4 reviews
- 3 likes
Excellent recommendation
I shopped around for a new set of tyres for my Mitsubishi Verada Xi. The ones that were on it had been there since new (18 years) so they were excellent value for money. I knew what I wanted. Good price, not noisy, good road grip and long-lasting.
I narrowed it down to Bob Jane and K Mart. Both made me a good offer but Bob Janes offered me more aftercare service so I went there and got a set of Continentals.
Their grip is fantastic, they were relatively quiet (depending on the road surface) and the price was right. Long-lasting? So far they have hardly any wear and tear. Good on you Bob Jane.
1 comment
Marketing R.Bob Jane T-Marts
Thank you for the awesome review!
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Jonathan Lloyd
- 2 reviews
Hobart Location: Great service!
I recently got a flat tyre and took my car to the dealership who turned me away because “they don’t fix tyres”.
My next stop was the local Bob Jane and I was very happy. I pulled up before work and someone came straight out to see me, they took a look at the tyre and said they’d try to patch it but where upfront about the possibility of needing a new tyre because the puncture was near to the wall of the tyre.
When I asked them to take a look at the rest of the tyres to see if they were getting low on tread they guy helping me was very accom...Read more
modating and seemed to take things seriously rather than jump on the opportunity to sell 4 new tyres to some sucker (me) who doesn’t know any better. He explained that my tyres were getting pretty low but I could manage another 5000km with a rotation. I got a quote for a patch ($40), one new tyre and 4 new tyres before I left the store and the whole visit took about 15min which allowed me just enough time to walk to work and arrive on time (I would have been late if the dealership hadn’t turned me away). Around 11am I got a call to let me know the tyre couldn’t be patched and a new one was needed.1 comment
Marketing R.Bob Jane T-Marts
Thanks for the amazing review Jonathan
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Pippa's MumNorth-West & West coast, TAS
- 3 reviews
Wonderful service, very helpful.
I am extremely pleased with the service I received when I purchased my new tyres at Bob Jane Devonport. The boys know their products and were very helpful and courteous to a middle aged lady! I wouldn’t go anywhere else as I am always treated with respect and receive the best advice.
1 comment
Marketing R.Bob Jane T-Marts
Glad we could help, thank you for leaving us a review!
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ENDURANCE RIDERSouth East Queensland, QLD
- 5 reviews
GREAT SERVICE AT TARINGA BOB JANE TMART
GREAT SERVICE AT TARINGA BOB JANE TMART
I have bought new tires on my Toyota land cruiser LC 200 at the TARINGA Bob Jane Tmart. Milton who owns the distributorship works with his two sons and he provides excellent service. I deposited the car in and waited, Milton provided me with coffee and a chat. when the new tires were installed, Milton provided me with discount. Simply amazing service I would go back there forever.
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Marketing R.Bob Jane T-Marts
Thank you for the great review!
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A lesson in how not to provide customer service
Our family had more than a decade of service from Bob Jane Eltham under the stewardship of a franchised operator.
The outlet management passed to Bob Jane corporate, and under Corporate stewardship we believe, in our case that the service fell away and finally derailed.
Our appalling experience commenced by being advised that the tyres on a vehicle needed a full change-over.
The replacement tyres arrived and at the fitting appointment we were advised two of the tyres were indeed still very driveable. We negotiated to have these two tyres placed...Read more
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Marketing R.Bob Jane T-Marts
Hi Anthony, thanks for getting in contact with us. We're sorry to hear that you weren't happy with your experience at one of our branches. Please feel free to email us at [email protected] and w... Read more
e at head office will look into this further for you. Thanks, - The Bob Jane T-Marts TeamSimilar opinion? Write a review on ieatwords.com.au!
Dawn Victorsen
- 2 reviews
Bob Jane T-Mart Browns Plains is the place to go. by D.V.
I have recently had my tyre service done at Bob Jane T-Mart Browns Plains in Brisbane. As always I was treated with a smile and excellent service for my ageing car. I always purchase my tyres at Bob Jane Browns Plains, as I know I will be advised to make the best choice. The staff there are always happy to check and put air in my tyres in between services as I am unable to do this myself. I would not go anywhere else as I am treated so well and I know my tyres are legal and in good order. Its one less worry when you get older!
1 comment
Marketing R.Bob Jane T-Marts
Thank you for the awesome review Dawn!
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NicolaHobart, TAS
- 3 reviews
Bob Jane Moonah Tasmania Is The Best
I have been a loyal customer of Bob Jane Moonah for well over a decade now. Not once has the service dropped below absolutely excellent.
After having experienced appalling service from several local businesses, in a range of services that I have required over the years, as well as those in the remainder of the state and even interstate, and in particular, sexist and misogynistic treatment by men in several businesses with whom it has been my misfortune to have had to deal, it is nothing short of an absolute pleasure and delight, as a mature la...Read more
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Marketing R.Bob Jane T-Marts
Great to read your review Nicola!
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OstseeSydney, NSW
- 19 reviews
Not Happy Customer and Won't Go Again
I ordered two new ATR tyres and got confirmation from them via phone saying it's in stock. After I drop off the vehicle to the workshop, I found that they gave me a cheaper model AT Plus instead. Talked to the guy in the shop, he said sorry the one you ordered is out of stock and we only have this, and he is trying the persuade me that the tyres is same as what I ordered. I definitely know the differences between ATR and AT Plus. ATR is more for highway and AT Plus is more for Offroad which I don't need. I told him I don't want two different pa...Read more
ttern tyres for my vehicle, so then he offer me 10 dollar off for each tyre as discount. And then add $25 for tyre rotate... Treat customer like idiot. After I got home, I found that the tyres are made in June 2018, which is 15 months old stock. Won't go back to ever. FYI, the tyre is about 300 dollars each. That's why I am so upset.1 comment
Marketing R.Bob Jane T-Marts
Hi, thanks for getting in contact with us. We're sorry to hear that you weren't happy with your experience at one of our branches. Please feel free to email us at [email protected] and we at he... Read more
ad office will look into this further for you. Thanks, - The Bob Jane T-Marts TeamSimilar opinion? Write a review on ieatwords.com.au!
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RaymondSouth East Queensland, QLD
- 31 reviews
I could not get better service anywhere.
T- mart store in Nerang Qld, 4211.
I was booked in for 8 am, for 2 new rear tyres.
I watched while 3 guys took off the wheels and changed the tyres.
I drove away at 8.14 am.
I paid less than the advertised web site price.
I have not seen service like this for years.
Must have been my lucky day to get 5***** customer treatment.
1 comment
Marketing R.Bob Jane T-Marts
Thank you so much Raymond!
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John RHODESNorth-West & West coast, TAS
Amazing, professional and quick service
I had 4 tyres fitted with the works from the Devonport Tas Branch today 31/7/19 I would like to highly commend Shane and his team for the very quick and efficient service. I have now dealt with this Branch for a number of years, as has my wife and I would not even think about going anywhere else. I can not speak highly enough of the professional service and I would recommend this Branch to any person needing tyres. Thank you 'Bob Jane - D'port' you Guys are champs
1 comment
Marketing R.Bob Jane T-Marts
Thank you John!
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PJP
- 2 reviews
- 1 like
- Verified customer
Excellent service from this highly professional crew.
Got four new tyres and a full wheel alignment done on my Pajero while I waited at Bob Janes Lawnton, QLD. As usual, the service was excellent, the pricing very competitive (better than competitors in my opinion), the staff were very helpful, efficient and highly professional, and the work done on the vehicle was of the highest standard. This standard of excellence is what I have come to expect of Bob Jane T- Marts throughout my 30 years of driving Australian roads.
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Marketing R.Bob Jane T-Marts
Thanks for your kind words and continued custom!
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Barb H.Greater Melbourne (Inner), VIC
Amazing service from Port melb store
So I needed a new wheel for my Volvo . They helped me find one second hand to save money and then changed it for free ! So quickly as well so I didn’t even have to leave my car . Love the customer service !
1 comment
Marketing R.Bob Jane T-Marts
Glad we could help barb!
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TomSouth West, WA
The worst service ever
I ordered tyres on special at Bob Jane in Bunbury WA.Just before I was due for fitting I was told the tyres had not arrived. I went to see if they could help me out with a deal on other tyres, but the franchisee very arrogantly said it was not his fault and would not help in any way.
This is the last time that a long time customer will ever use Bob Jane tyres again
1 comment
Marketing R.Bob Jane T-Marts
Hi Tom, thanks for getting in contact with us. We're sorry to hear that you weren't happy with your experience at one of our branches. Please feel free to email us at [email protected] and we at... Read more
head office will look into this further for you. Thanks, - The Bob Jane T-Marts TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Disillusionedasked
Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?
5 answers
Marketing R.Bob Jane T-Marts
Good Morning,
Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email [email protected] to discuss further.
I emailed [email protected] several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!
I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!
Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...
Davidasked
How old are the tyres you sell allowed to be?
We bought tyres in July 2022 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.
1 answer
Marketing R.Bob Jane T-Marts
Hi David,
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to [email protected] and we will look into this issue further for you.
YMMSasked
I need to lodge a case with VCAT to force Bob Jane T Marts to pay to fix damage that I alledge was done to my car by one of their stores and one of their regional managers when he attempted to remove over torqued wheel nuts.
It is a requirement to have an ASIC print out of the company name, trading name etc. I have asked Staff at the Bob Jane T Marts Port Melbourne office to provide these details but they refuse. saying that I need to go to a lawer to get this information.
This makes lodging a VCAT application very difficult as I have to pay a fee for every page of company information from ASIC as there are numerous Bob Jane business and I have no way of knowing which one is the actual employer of the person who made my car undrivable.
If someone knows this information or perhaps even Bob Jane T Marts staff could provide it?
4 answers
Marketing R.Bob Jane T-Marts
Hi YMMS,
Thank you for your message. I'm sorry to hear about this and hope we can get this sorted for you. Please send your complaint, and as many details as possible to [email protected]. From here we can help you.
I have sent emails to [email protected] numerous times asking for this information and these requests for information were ignored. I have called several times to follow up and typically get the level 1 phone support guy and he just hangs the phone up on me. One time I managed to get Alex Chung (he is some sort of manager) on the phone but he said that helping a person sue him was something he would not do and so refused to divludge information I was asking for.
It is a bit hard to navigate this situation as Alex Chung has offered a sum of money that is a lot less than what it costs to fix my car and has advised that I should take them to VCAT to allow VCAT to decide but the obfiscation of business identity makes loding a claim with VCAT impossible as they require me to have proof of what the business entity is.
Can you please provide your ABN, ACN and trading names for the Bob Jane businesses that I can lodge my complaint against.
Why didn't you just search the free ASIC website like I just did. ACN: 005 870 431 ABN: 52 005 870 431 NAME: Bob Jane Corporation Pty Ltd instead of doing a lot of complaining. No wonder they hung up on you.
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Marketing R.Bob Jane T-Marts
Thanks for the great review Carol!