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Reviews

1.5

43 reviews
5
(2)
4
(4)
3
(0)
2
(2)
1
(35)
  • Customer Service
    1.4 (15)
  • Timeliness
    1.6 (15)
  • Job Satisfaction
    1.4 (11)
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Shane B.

Shane B.Greater Melbourne (Metropolitan), VIC

I also wished I'd read the reviews

published
Customer Service
Timeliness
Job Satisfaction
1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au

Hi Shane. We are sorry you didn't have a good experience. Bookabin refunded your money minus the delivery charge as instructed by the skip bin supplier. Thanks

Despec

Despec

  • 3 reviews

Wish I'd read the reviews first

published

They gave me the details of a supplier who can't be contacted and I suspect no longer operational.
Was due to arrive today but I can't contact anyone except an email address. $300 paid upfront

Customer Service
Timeliness
Kristine K

Kristine KSouth East Queensland, QLD

Unbelievably Bad Service

published

I would like to state that Bookabin is one of the worst companies i have ever dealt with in the areas of customer service & product delivery.
Andrew as the organising contact in Redland Bay, Brisbane was very rude, not allowing for any questions to be answered, abrupt & disrespectful during our communication.

I would never use Bookabin again & certainly never recommend this company to anyone.

Customer Service
Timeliness
Job Satisfaction
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Terrible service Do not use Bookabin

published
Customer Service
Timeliness
Job Satisfaction
Dave

DavePerth, WA

No show bin.

published

Booked a bin to be delivered last Friday 28/2/2020. Rand the delivery guy quoted on the invoice to establish a time. He said he had no booking and asked me if I had booked through book a bin. When I said yes he said he’d had five similar non orders that week. We are moving overseas and time is critical. Have emailed the company but so far no reply. Terrible service. Will be following up with consumer affairs. This happened to us with another company last year and it took 8 weeks to get our money back. Not good enough

Customer Service
Timeliness

Supplied a BAG not a BIN as promised

published

This company were not clear when they quoted a BAG and not a BIN. Not once through the process do they mention BAGS - the images and name all refer to BIN.

We were in urgent need for a BIN, and caused my family extra stress from not being clear from the start - a bag is not a bin and cannot be used the same, and this should be agreed to BEFORE payment.

Their customer service were not helpful in resolving our concerns - tried to say ‘because we’d set it up already’ which we didn’t, they did and that we ’accepted delivery’ which we didn’t, as we weren’t home. The Bag company were much better to deal with direct then the useless team at Book A Bin - we won’t recommend or use this company again.

Customer Service
Timeliness
Joolz M.

Joolz M.Greater Melbourne (Outer), VIC

I wish I could give 1/4 of a star

published

It appears that kwik bin is the company with which this service have the biggest issue. The drivers all reverse as if they are auditioning for the fast and the furious and are completely incapapable of taking instruction. Bins are very late for drop off/pick up....However, after making contact with bookabin to note a complaint, the delightful 'jg' (admin) will simply cc you in messages. No explanation, no apology. The service from kwik bin was bad - from bookabin? Appalling. Never, ever again.

Customer Service
Timeliness
Job Satisfaction
Michael

MichaelGreater Melbourne (Metropolitan), VIC

Terrible service from bookabin

published
Customer Service
Timeliness
Job Satisfaction
1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au
Anne

AnneSouth East Queensland, QLD

Not the cheapest! false advertising - buyer beware - what a joke!

published

i booked a bin with them this week. when they picked it up they told me i was 500 kg over the limit. they ended up charging me over $400 for a 2sqm bin. I will never use them again.

1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au
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Tila

TilaVictoria

  • 2 reviews

Instant skip hire

published

Bookabin were so easy to book through. Got the right bin for the job. Driver was on time delivering the bin, very courteous, explained everything I could and couldn't put in. I wanted the bin picked up next morning, unfortunately it's been here for over three days and now neighbours are starting to put there rubbish in. I've rang twice now, so hopefully they will come soon.
But the system for booking is excellent. Just have to deal direct with the Bin company.

Customer Service
Timeliness
Job Satisfaction
1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au

Hi Tila, thank you very much for your comments.

Helen

HelenVictoria

  • 3 reviews

Unprofessional, Unskilled, Rude, They will Steal your money, They will attempt additional Fees.

published
Customer Service
Timeliness
Job Satisfaction
Kell

KellGreater Melbourne (Outer), VIC

  • 12 reviews
  • 11 likes

Bookabin what a joke

published

Absolutely disgusting booked a skip for delivery yesterday through bookabin, no show. Advised at 6.30 last night that it would be first thing this morning.... still no show. No contact from company. No reply to any of our messages. Have paid in advance for a service and have not received this service. Waste if time will NEVER use this business again. We will be taking it further to get our money back.

Customer Service
Timeliness
Job Satisfaction
3 comments
Bookabin.com.au
Joanne G.Bookabin.com.au

Hi Kell, could you please post your order number and we can follow up.
Your description doesn't match any of our data.
We are very surprised that nobody contacted you as we answer all calls and emails.

Bookabin.com.au
Joanne G.Bookabin.com.au

Hi Kell, could you please post your order number so we can follow up. Thanks you.

Bookabin.com.au
Joanne G.Bookabin.com.au

Hi Kell,
would you please provide your booking order number by Oct 1 2019 so we can followup on your complaint or we shall request your post to be deleted. Many thanks.

George

GeorgeSydney, NSW

Terrible Service

published

Booked a bin for 4 days. It arrived on time but 10 days later the bin is still there, in my driveway blocking my garage. The provider keeps making cheap excuses and book a bin takes no responsibility. Recommend you find a provider directly for your area and check the reviews on the particular supplier. That way you will have a better chance of not being able to park your car in your garage.

Customer Service
Timeliness
Job Satisfaction
1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au

Hi George,
we are very sorry this has happened. We have been constantly chasing the supplier to get this sorted. It is unacceptable and we apologise. Bookabin are doing everything we can to get the skip removed.

SunCoast Guy

SunCoast GuySouth East Queensland, QLD

Never had an issue

published

I've used Book-a-Bin many times over several years. First in Brisbane and now on the Sunshine Coast. I can honestly say that I have never had a problem. Skips have always turned up the day of hire and collected the day due or the day after. I'll be using them again next week after I cut down more trees. The only negative I could think of is that pricing for skips can fluctuate from week to week, which is a bit strange.

Customer Service
Timeliness
1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au

Hidden costs

published

Booked a skip through bookabin, you need to pay for the service before you find out who the supplier is, you need to pay for a permit direct to the supplier, the supplier can charge you anything they like for the permit (in my case they charged double the council fee), if you don't agree with what they will charge you, you have to pay a cancellation fee.

Customer Service
Timeliness
Job Satisfaction
1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au

Hi Scott,
we are sorry that you didn't have a great experience. We are always available to discuss the removal of the cancellation fee if there is an issue. The Bookabin Team.

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Mike

MikePerth, WA

Totally unprofessional no customer service skills

published

Ordered a small skip to be delivered on small truck in order to get through driveway. Driver arrived on wide truck couldn't get through drivrwsy. Had to pay for wasted fee. Complained to Bookabin who paid Kwikskips and took their fee. Gave me remainder. So I paid over 200 for skip I never had. Wouldn't recommend

Customer Service
Timeliness
Job Satisfaction
2 comments
Bookabin.com.au
Joanne G.Bookabin.com.au

Hi Kike, we have tried to locate up your request for a small truck, however there doesn't appear to be any request on any email or order information.

Mike
Mike
Steve A.

Steve A.South East Queensland, QLD

  • 2 reviews
  • 1 like

Spot on - arranging the skip was the easiest part of the clean up

published

Bookabin worked as promised. Bin arrived at 630am the following morning. Driver was very helpful in positioning it. They even generously agreed to pick it up a day later at no additional charge. Bookabin was so easy. Im now a bit dubious about all the negative reviews here - a bit fishy I think.

1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au

Hi Steve. Thanks so much for your positive feedback and good vibes.
We're happy that you're happy, and we're looking forward to your next booking.
Many thanks - bookabin team.

rockowwc

rockowwcSouth East Queensland, QLD

  • 6 reviews
  • 8 likes
  • Verified customer

So Far so Good

published

Had 2 bins so far from book a bin, different suppliers each time and have bee cautious with the weight limits. Only paid what I was told so far and they have delivered and picked up on time each time.

Supreme

Supreme

  • 2 reviews
  • 3 likes

Wrongly charged- via online booking

published

I booked a skip bin via online, yesterday for 2 cubic meter. Website indicated $199 for delivery on 04 March 2019 and pick up on 05 March 2019 for garden waste.

They even have not come and they charged me $440 stating 6 cubic meter on email invoice. This is very scam from online booking.

I called them and left voicemail and emailed but no reply.

How do I get $241 refund ?? Or even $440 if they do not show up tomorrow.

1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au
T.J

T.JCastle Hill

DO NOT BOOK WITH THESE PEOPLE

published

Same experience as previous review. Booked and no show. Contacted the “supplier” as per confirmation email and said it wasn’t his business and he knows nothing about the booking. I’ve contacted Bookabin but business closed until 7th Jan. I will continue to follow up until I receive a refund, take legal action if necessary - these businesses should not be allowed to operate.

1 comment
Bookabin.com.au
Joanne G.Bookabin.com.au
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