I booked a skip bin via online, yesterday for 2 cubic meter. Website indicated $199 for delivery on 04 March 2022 and pick up on 05 March 2022 for garden waste.

They even have not come and they charged me $440 stating 6 cubic meter on email invoice. This is very scam from online booking.

I called them and left voicemail and emailed but no reply.

How do I get $241 refund ?? Or even $440 if they do not show up tomorrow.

Same experience as previous review. Booked and no show. Contacted the “supplier” as per confirmation email and said it wasn’t his business and he knows nothing about the booking. I’ve contacted Bookabin but business closed until 7th Jan. I will continue to follow up until I receive a refund, take legal action if necessary - these businesses should not be allowed to operate.

I booked a bin for this morning which still hasn’t arrived. I contacted the supplier - (as per the instruction on the confirmation email)- and they knew nothing about it! They are not even open for business over this new year period which means I will have to pay for another skip - (yay! Another $300 after Xmas!) because the message bank at bookabin says they’re not even available until the 7th of January. So how they were able to confirm and charge for a service which they are clearly unable to provide is just criminal.
They should be deregisteted as a business. Do not use then

Booked a bin for 4 days. Missed half of the first day because it wasn't delivered until after lunch. It's now 4 days past the pick up date and I'm still waiting for the bin to be picked. Bookabin admin advice? Contact the supplier, the details are on the booking confirmation. They had my name and address, but needed an invoice number to do anything for me....really!! Contacted the supplier, and the bin possibly will get picked up today or tomorrow. My advice is to cut out the middle man (bookabin) and go straight to the supplier....that's bookabin's advice as well. Not sure how they expect to make this business model work with such poor after sale service.

The information and concept of additional charging is deceptive. Total scam. First and lasr time will be used. Never again....

Wish I saw this before I booked.
Worst service ever - Dodgey company that charges extra fees and skims off everyones credit card. Refused to provide Tax Invoice.
Complaint lodged with ACCC and ATO for their dodgey trading practices.
Go elsewhere!!

Wish I had read the reviews before I booked. 4cubic meter bin. Charged a great price. Came to pick up and was told I had to pay extra $100 as over 600kg. Not even close to that amount. If anyone starts an investigation, happy to help.

I have had the worst experience dealing with this company. They deliver bins bigger than what you ordered and then charge you for it and then threaten you with collection action and other costs if you do not pay for the bigger bin. They need to be investigated. Don't DEAL with them EVER.

Bookabin are a booking agent only, and as far as I can tell did a good job of allocating the job. In my case the job was allocated to Roo Bins in Croydon and they dropped of exactly on time. Pickup was late since they had a truck under repair over the new year period (new parts were clearly visible on the truck that eventually came to do the pickup so they were not bullshitting :-)

Dropping a single star from the rating of bookabin because their customer service can be a little useless when I talked to them a while back about whether paints and oils can be placed in a skip.

We ordered a 4m bin, which had a weight limit allowance of 600kg, with a surcharge levied if the weight of the material is above this allowance. We placed no more than 200kg of paver offcuts in the bin and the remainder was comprised of cardboard from furniture wrapping as well as some polystyrene. I would estimate the total weight at 400kg. After the bin was collected and dumped we were charged an extra $140 (almost the cost of the bin itself) as apparently the contents were weighed at 960kg. This would not have been possible. Someone involved in the chain is doing the wrong thing. If you do decide to use them, either weigh the material you're dumping or take photos as you fill the bin.

Booked a bin online, paid. No bin and no answer from supplier regarding why. Unable to contact bookabin or the supplier from Roo Bins,!! Put in request to bank to reverse the charges on my card! I should’ve read the reviews first!!

Ordered a skip. Call from supplier day before to tell me about extra hidden costs. Went ahead anyway.
Couldn't fit truck down my driveway so didn't get the skip in the end. Supplier told me to contact book a bin for refund.
One week later I have consulted with consumer affairs and lodged a reversal of payment with my bank because no-one will answer the phone or respond to emails at book a bin.
Worst experience ever.
Wish i had seen these reviews before I booked.

I ordered a medium sized skip bin - delighted that for 4 weeks it was only going to set me back $160. What arrived on my front lawn when I wasn't home was a TINY deflated pink bag. I have photos if you want me to send them. I was actually convinced this was a funny mix up - shocked to find upon contacting them that they were blaming me - saying of course you can't get a skip for 4 weeks at that price and of course it would be a bag. I would have gone to book-a-bag if that is what I wanted. My invoice clearly states that I ordered a Skip Bin. Still struggling to get my money back, at best they want to withold a $30 admin fee for causing me all this grief.

Please never ever anyone out there use bookabin.com. We ordered a bin to be delivered on a Wednesday, nothing arrived by 4pm. Tried to call contractor who asked if he could call me later via text. After hassling him he gave me the number for his driver [name removed] who estimated dropoff at 7pm. No good to us! Then text me saying he was broken down and bin would be delivered next day. My husband called from a different number 13 times. He said he couldn't answer because he was driving. We ended up cancelling and thank goodness no money was taken and I was able to cancel my card because I do not trust them for a minute! Our contractor was called [name removed]. Terrible people and a terrible business.

Terrible online booking system. Book, Pay, Nominate Time and Adress but they still needed phone following up. Not an Australian company. They subcontracted to a Melbourne company that doesn't exists. Initial invoice gave all the wrong details. Didn't even have correct business name for sub contractor. My phone number was passed on and I was harrassed by other bin companies. Would just be better to contact local company yourself. Bin was never delivered. I requested refund still waiting from 3 weeks ago. Emails and Calls were very rude. Terrible customer service huge mis handling of booking. I belive Book A Bin to be a scam and fraudulent company.

A day late with delivery. On the day they told me a time and were still late. They offered to pick it up a day late as a result of their lateness and it is now still here being 4 days later. I fear extra chargers as a result of their problem.

To all that are lead to believe this is an Australian Service provider they are not. This is one of the reasons you get terrible service from them. In most cases they have very cheap prices and that is why you there is no service. Most of the bin operators are cutting there cost to get the job. This is what one of their operators informed me of when dropping the bin he was not happy or help full. We had a problem with the bin not being correct and could not get hold of Book A Bin . To this day they still have not contacted us. Real bad service and misleading based in NewZealand never use them again . I am sure there are alternatives based in Australia.