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Reviews

(27,493)
(2,324)
(386)
(231)
(594)
  • Product Quality
    4.7 (754)
  • Return Claim MadeYes (23) · No (860)
  • Shipping
    4.4 (610)
  • Customer Service
    4.1 (482)

Reviewer Photos & Videos

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Fast and Funny

published

Order arrived quickly, intact and well packaged. I am enjoying the box set immensely. Thank you for a good service. I would recommend Booktopia for a good service. Regards Alida

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Vicki - Gold Coast

Vicki - Gold CoastSouth East Queensland, QLD

  • 2 reviews

Great service

published

Ordered 2 x books. Prompt service and good communication. Books arrived promptly - in perfect condition and well packaged. Good range to select from and I will definitely use to purchase again.

Product Quality
Customer Service
Return Claim MadeNo

Not Happy Jan

published

On 9/12/2019 I ordered a set of 6 books for my granddaughter for Christmas. So far 3 packages have arrived (7 weeks on) with 1 book still outstanding. Have now cancelled the last book & sourced it elsewhere. I now have 1 very disappointed granddaughter & I'm 1 very unhappy grandma. Only contact with Booktopia has been instigated by me. Chose them because they were an Australian company but guess I'll now have to order books from overseas for customer service. Just hope it doesn't take as long for my refund!

Customer Service

Excellent service

published

I love ordering my books through Booktopia. Email communications are great, delivery is on time. I have ordered two books at different times from Booktopia and excellent service both times.

Product Quality
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Nicole D.

Nicole D.Sydney, NSW

Met expectations!

published

In the short amount of time I left myself to get this gift I was extremely happy that Booktopia and the delivery company arrived as promised as the email communication covered it all while keeping me at ease. Happy with the book, really delivered on the expectations I was expecting from the synopsis and quite affordable. Ready to order another and get the benefits being a Qantas rewards member.

Product Quality
Shipping
Return Claim MadeNo

  • Verified customer

Very Impressed

published

My first time ordering from NZ and I was highly impressed with both the prices of the books (even when doing the currency exchange rate) and the speed of delivery - less than a week. It was so good, I just had to place another order!

Product Quality
Customer Service
Return Claim MadeNo

Gareth

GarethSouth East Queensland, QLD

  • 3 reviews

Disgusting service!!! Unfortunately you forced to give them one star

published

Once again after not learning my lesson, I thought I would give Booktopia another chance and Guess what !!!! Same crap service as the last 3 times !! These guys are so shocking I would suggest taking your business else were, they never inform you about your purchase order, they tell you 7 - 10 business days and when you phone them after the 10 days they tell you 2- 3 weeks. This must be the worst service I have ever received in my life, but again Im to blame thought I would have learnt by the third time not to use them

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Book to my door

published

Ordering and paying was easy. Delivery was quick and efficient with the article deposited safely at my door. Book was well tracked, receipt and advice on progress of delivery was professional- I will certainly use booktopia again


All good

published

Ordering, delivery systems excellent. Will be very glad to support this company, its location, vibe
and operating system. That's all, but most happy to crank 30 words for the great Booktopians.

John

John

  • 2 reviews

A great service

published

The book that I ordered was very well packed and arrived in excellent condition. The delivery was quick. I appreciated the regular updates on the progress of my order. Pricing also was very good.

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Return Claim MadeNo
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christine

christineMetropolitan Adelaide, SA

great

published

great book - fast and safe delivery - let me know every step of transaction and delivery. will shop again was very happy with all books on offer. great prices. well done

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Surprisingly quick

published

The ordering procedure was straightforward and my order arrived within an extremely short time of having placed my order. Even the delivery instructions for if nobody was home to collet the order. I will certainly be using them again

Product Quality
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Great Place for Books

published

I'm exceptionally happy with the easiness of my order but I'm also ecstatic about the cost and that my book arrived quickly and in excellent condition protected by the packaging . Would highly recommend Booktopia

Product Quality
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Return Claim MadeNo
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ells

ellsSydney, NSW

  • 4 reviews
  • Verified customer

Best place to buy books

published

Booktopia has a wide range of books, plenty of stock and if no stock the lead time is not massive. I received my order in 3 days. Perfect condition.

Prices are very reasonable compared with Amazon.

Product Quality
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Excellent

published

It was a Quick delivery, the book was very reasonably priced, and it was exactly what I ordered. Looking forward to doing a novel study on the book with my year 5s

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Return Claim MadeNo
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Great service

published

I wanted a book not easy to find and i git it from Booktopia, I got my book pretty quickly and in perfect conditions. Thank you, I will keep ordering.

Product Quality
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Customer Service
Return Claim MadeNo
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james

jamesSouth Australia

I wanted a book

published

I wanted to read a book the old fashioned way.... They had the book that I wanted, then they sent to me the book that I wanted, ... I received the book that I wanted.

Product Quality
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Return Claim MadeNo
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Danielle

DanielleGreater Melbourne (Metropolitan), VIC

Excellent service

published

I bought a book last week and was kept informed all along the way : when the order was received with a reference number, when it was dispatched and when to expect the delivery. It arrived as expected, very well packaged. I t is not the first time I have bought a book from Booktopia and I certainly will again

Return Claim MadeNo

Excellent service

published

Could not believe how fast my order arrived, super quick delivery, love my new books can not wait to read them, highly recommend this company, arrived in excellent condition, perfect

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Awesome!

published

Great calendar, delivered promptly and in perfect condition. Would definitely buy again. Very happy with my purchase. Recommend Booktopia to anyone who wants to buy a book or calendar in the future

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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Questions & Answers

vaggelis x.

vaggelis x.asked

If i buy an e-book, can i download it immediatly? i also would like to know if you really have the online version of "The World Atlas of Gin" at 16,99 $.
Thank you

4 answers
Booktopia
Jessica D.Booktopia

Hi there,

Yes you can download the ebooks you buy right away. The guide to how to access your ebooks either through our app or Adobe Digital Editions is here: https://www.booktopia.com.au/helpCentre.ep?p=eBooks&o=accessing-your-ebook#

The World Atlas of Gin is an available ebook and the price is currently $16.99.

Please let me know if there's anything else I can help you with.

Regards,
David

vaggelis x.
vaggelis x.

Hallo. I have a problem when i check out. It says that this product can be bought inside Australia. Can i do something?

Booktopia
Jessica D.Booktopia

Hi,

Sorry but we can only sell ebooks to Australian customers. If you're not in Australia there's nothing I can do.

Regards,
David


Mumoftwo

Mumoftwoasked

Have been emailing you since December with no response. Guess it looks like I'll have better luck getting a reply on here...

I am wanting to purchase your Obento Deluxe Workbook 5th Edition via Catch.com.au as I have a Catch gift card I need to use. However, the price is cheaper on another site (Zookal.com) and I was wondering if Booktopia will price match it via the Catch.com.au website?

This is the link:
https://www.zookal.com/obento-deluxe-wb/?utm_source=facebook&utm_medium=cpc&utm_campaign=remarketing_DPA

If you are able to price match this book ($39.95), please forward me the Catch.com.au link and I will order it straight away.

Thanks
Tania

1 answer
Booktopia
Jessica D.Booktopia

Hi Tania,

Sorry for the difficulty you've had getting a reply. I just replied to your Facebook message.

Regards,
David


Barbara O.

Barbara O.asked

My order was placed on 5th Nov and paid for (9977660) have had 1 update. These were to be Xmas gifts. Very unhappy. Looks like I'm not the only customer.

3 answers
Booktopia
Jessica D.Booktopia

Hi Barbara,

I'm very sorry for the delay. I've had a look at your order and we should have gotten in touch to give you an update sooner. Your books have arrived and are getting packed with express shipping. They should arrive shortly after Christmas. I've refunded you the shipping fee for the extended delay. If there's anything else I can do for you please let me know.

Regards,
David

Barbara O.
Barbara O.

Thank you for the answer. Merry Xmas and Happy New year. I will be a future customer,but I was just a bit disappointed.

Booktopia
Jessica D.Booktopia

You're welcome Barbara. I'm very sorry for the disappointing experience. Merry Christmas and Happy New Year to you as well.

Regards,
David


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