Have been with boost for a year now and decided to buy a refurbished iPhone 8 from their site. Got it within 3 days (that’s pretty special as I live remote) and the phone is looking and working as new!
No scratches or anything, came in professional packaging with charger. All for $450.
Can highly recommend it!

port a number from vodafone but after a month, still nothing. contact customer support multiple times still said waiting for 24hours and then nothing changed. very bad service and useless support, pls stay clear from boost if you looking for port from other providers.

This Company is darn good value for your$$$ I use $150 plan and it just works 'perfectly' Website is poor to okay so you must ring there staff who will fix anything just takes time that if there web site was useful you could Change plans or remove voice mail ect.

I moved over to Boost two phones after approximately twenty years with Vodafone. The value of the phone plan was unbeatable as was the offer of international calls. Of course this was done during the Covid19 period and when the time came to port, my phones did not port in the 24 business hour advised. I wrote in to complain as I was very disappointed. I receive a response within about half hour. The assistance I received was second to none. It had completely changed my perspective and I am incredibly happy that I did change over. Thank you to the wonderful customer support assistant, she is an absolute asset to the company. I am truly grateful for all your efforts. Both my phones have ported and they work great.

I was actually not satisfied cause I requested activation on 27th March and after 3 weeks the activation was done eventually. But big thanks to Christine and Sam . My problem was all solved perfectly and I still got 120 Gb that I thought I would not have.
I wrote a review a couple of weeks back after a delay in receiving my $150 365 day 120(80+40)gb Sim.
Obviously the covid 19 situation made things extremely difficult for Boost's
staff. I have called the landline and hold on 1 hour and then be cut off automatically. Luckily we have web connection and I am now happy as Boost do offer me a good discount. I have recommend Boost to my friends.

Made email inquiry on Monday. Received reply on Thursday. Not bad.
Order prepaid SIM on Friday. Received SIM on Wednesday today.
Online Activation including number porting. 5 minutes later switching was completed. Everything is working fine
Speed test at 9.45pm, download 74Mbps, upload 22Mbps. Better than NBN FTTP 50/20 of 42Mbps/2Mbps.
Rang Vietnam, talked for 45 minutes, clear voice.
SO FAR SO GOOD.

I currently several prepaid services with Boost and shortly need to add a further 2 mobiles .Problem is I need to monitor usage of all sevices from 1mobile. Boost cannot help. Optus & Vodafone can. Time to change carriers!!!

looking for a pre-paid replacement to Optus. Bought pre-paid Boost mobile. heard good things but not true. 0.80Mbps. poor customer service as in no response to emails/messages. Telstra 1.4Mbps & Vodafone 18.3Mbps. Boost is not all that good

Requested number port-in to Boost on 12th April and now have not outgoing/data services. Have called 3 times already and have been told the port-in team is impacted by COVID-19 and local team cannot help as they don't have expertise. It's already 10 days and I am without service.

during times of need they limited their support service!
there was no way of contacting them during the covid plandemic
the phone attempts had me waiting for 5 hours on so many attempts

telstra fail!

Bought 2 sims got a message saying they can’t send them to my PO Box and can’t change address to residential because computer said no. Been waiting for a refund for almost 2 months. Now refusing to refund $480 because they say there’s no record of payment. I sent copies of receipts they sent to me and bank statements but they still refuse.
Avoid this company at all costs.

Just ported my number from Vodafone, it got stuck in the middle, but to my surprise rang and within few minutes its redone and everything is working well. plan are good, signal similar to telstra although not 5G.

I have been with Boost since day one. I rang TWICE today and on hold for over 30 minutes both times. Both times no help. Just hang up on me...REALLY.
How rude and unprofessional.
All I want is a blank Nano Sim.
Cannot use Chat as that is not available. If you need help you have to ring them overseas. They are no help at all. I'm seriously thinking of swapping over to another service provider and talking my other 3 family members with me. What a joke Boost. No customer service whatsoever......

Best in the market for 12 mth plans. Easy to manage and Telstra infrastructure but throttled to 100mbs. So what! Perfect for 4g wireless modems to defeat the NBN dramas. And so much less expensive.

Terrible Mobile App. Spoken to 4 overseas call centre customer service agents today, 2 hung-up on me, other 2 couldn`t solve a simple problem!! These guys are cheap, but everything about the organisation is terrible.