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Reviews

4.2

310 reviews
5
(229)
4
(23)
3
(4)
2
(1)
1
(53)
  • Product Quality
    3.1 (19)
  • Return Claim MadeYes (9) · No (13)
  • Sizing True to size (11) · Slightly large (3) · Very small (3)
  • Product Appearance As advertised (59%) · Not as advertised (41%)
  • Shipping
    3.3 (13)
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Reviewer Photos & Videos

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Louise CB

Louise CBLondon

  • Verified customer

First time ordering and so impressed!

published

All of the products are so beautiful I struggled choosing! I was a little apprehensive ordering from Australia as I live in the UK. But the whole process from selecting online to receiving the parcel was so easy and not stressful at all! Hayley has replied to my emails very promptly and been so helpful! I would definitely recommend this site! My dress is stunning and I can’t wait to wear it!

  • Verified customer

Poor customer service!

published

Born to be Chic has technology at their fingertips being that we are in the 21st century. Born to be Chic should have the mindset of saying ‘Yes’ as often as possible. Stating a response of “it’s not our policy” or “no, we can’t do that” is the easy way out. It takes no, null, zero action on your part! My customer experience with Born to be Chic was substandard. [name removed] was given every opportunity to make my situation a positive one, but declined to do so.

  • Verified customer

Best customer service, great product

published
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  • Verified customer

Very impressive !

published

I first ordered the Bella stress in Steel Blue for a wedding I am attending on 06/10, this dress was still in production and would not be guaranteed to be delivered to me by this date this was communicated to me straight away by Hayley. Hayley gave me the option to choose another dress and listed what they had in stock,



I decided to go for the Rivers Midi Navy Dress it came very quickly considering I live in the UK, i was very impressed with the quality of the material, the sizing and the fact it looked like the picture.

Hayley kept me well informed along the way and always replied quickly to my queries, great service and great product, i will use Born to be Chic again in the future :)

Stephanie Gill

  • Verified customer

Excellent service quick response

published

I was very satisfied with the range of products and quality of the dress I received, it matched the picture discription perfect. I had ordered two dresses and one wasn’t in yet and they offered to post seperate free of charge.

  • Verified customer

I’ll be shopping here again!

published

So happy with the customer service I received when emailing with a question about my order. The dress I received was exactly like in the photos and I’m so happy with it! great styles and quality.

  • Verified customer

Prompt postage and awesome customer service

published

Purchased online, I ordered wrong size but with amazing customer service got the next size up without hassle! Fast delivery both times. Dress is a perfect fit

Belle

BelleSydney

  • Verified customer

Amazing Service & Quality Product!

published

I wanted to start by saying, the dress quality is amazing and the customer service received by Hayley was amazing!
I purchased the dresses for a wedding I had coming up but I failed to notice one was 'pre-order' so I panicked and emailed customer service. Within 2 hours, Hayley replied to me and was very helpful. She generously offered to solve my issue and I got my dress on time! Great quality. Great Service. Would recommend 100%

AlexJ

AlexJPerth

  • Verified customer

Better than expected!

published
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  • Verified customer

Kensington dress was beautiful!!

published

The dress made me feel like a million dollars! I was stoped on numerous occasion by people telling me how stunning I looked in the dress. I emailed Hayley because I live in the uk and needed the dress ASAP - the customer service was great from the start! The dress was even more beautiful when it arrived and very well made. All dresses are so unique and I like standing out in a crowd and this dress certainly ensured that happened. I will be sure to purchase more in the future. Thanks Hayley.

  • Verified customer

Love the dress

published

Ordered and paid online - purchasing process was very easy - only problem Australia Post delivered to wrong address - we did receive a replacement dress and very happy - Thank you Hayley for all your help. Not sure if Born to Be Chic offer this but would be good to receive tracking details when outfit leaves the factory. Thank you again

  • Verified customer

stunning!

published

I just want to start by saying this dress is absolutely gorgeous. I ordered it online. Express shipping. It arrived early and just in time for my event. It was perfect. Great quality. Will definitely be ordering from this site again. Thank you so much!

Yas

YasSydney

  • Verified customer

Exceptional Service!

published

I can not be any happier with my purchase online, ordered the dress on a Thursday & received it by Friday morning. Hayley is so helpful I emailed her with enquires and she got back to me within an hour. Definitely would recommend her & her online store to anyone after a dress, & the dress look exactly like it did in the picture. :)

Sophie

SophieBrisbane

  • Verified customer

Please dont even bother.

published

I am so disappointed with the service I have received from born to be chic!! I ordered express post 3 dresses over a month ago and have still yet to receive one. The dressses that I have received are of a nice quality and true to size but the communication I have received has been pathetic. They only operate via email and take several days to respond, no tracking numbers provided. Do yourself a favour and buy directly from two sisters who most of the dresses are made by!!

  • Verified customer

Fighting for a refund for faulty dress!!

published
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  • Verified customer

great customer service

published

Purchased a jacket online for an event. It arrived in time, fitted perfectly and the store emailed me to check that it had arrived and was the right size. Will purchase from here again.

Pip

PipGeelong

  • Verified customer

Very surprised

published

I order a dress online for an important event, and I had a nothing but good experience. After a couple days I emailed the store to ask if it had been shipped and they immediately searched up my order and sent me the details as I had misplaced the other email. It came in under a week and I am incredibly happy with the look

  • Verified customer

Incredible Products and even BETTER customer service!!

published

Absolutely love all the products from this fabulous little boutique! I ordered two knits which both fit perfectly, look the same as the web image and the quality exceeded my expectations. Outstanding customer service and fast delivery. I will be purchasing again.

  • Verified customer

Amazing products!

published

Delivery time is super fast! Customer service is extremely patient/ helpful. Beautiful details/ excellent quality. I'm a very happy customer.

  • Verified customer

Perfection

published

Online purchase
Prompt and sufficient
I opted for express shipping - Fast and reliable. I received my parcel in two days (Victoria)

Page 4 of 16
See all Born To Be Chic reviews

Questions & Answers

Gloria

Gloriaasked

Has anyone bought the...

- lady madonna dress
- milan dres
- kaesha dress
- catalina lace set
- prom party mini dress

I would like to know how the quality is as I can't find any of these designs on more reputable sites! Thanks

No answers
gbe

gbeasked

Hi! Has anyone purchased the Kendall Set from this site? Would love to hear your opionions about the quality, fit and overall look before I purchase. Thanks.

3 answers
Victoria
Victoria

Just don't. Don't waste you time and energy. I wish someone had told me that before trying to deal with this company I'm now $100 trying to see if Afterpay will help me get my money back

gbe
gbe

I never ended up buying from them. Thank you though for the heads up.

Margaret B.
Margaret B.

Don’t. Total rubbish

Timotin A

Timotin Aasked

Hello. Do you know if it is possible to return the items back?

3 answers
Tara
Tara

Hi, yes I think you can however you have to pay for postage and they only give store credit. No direct refunds from my understanding :)

Haley
Haley

They only offer store credit back and you have to pay original shipping of 19.95au when you originally order order plus shipping back (it cost me $45 to send the items back because of how much it was worth, it was over $300..didn't know that was a thing). Then 19.95 shipping once again when you use your store credit even if you don't use the whole voucher. So you end up wasting loads of money.

Victoria
Victoria

Its' not. Hayley is pretending to not have my returns. After Iv'e tracked them and I know she has them.

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