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Reviewer Photos & Videos
Louise CBLondon
- Verified customer
First time ordering and so impressed!
All of the products are so beautiful I struggled choosing! I was a little apprehensive ordering from Australia as I live in the UK. But the whole process from selecting online to receiving the parcel was so easy and not stressful at all! Hayley has replied to my emails very promptly and been so helpful! I would definitely recommend this site! My dress is stunning and I can’t wait to wear it!
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- Verified customer
Poor customer service!
Born to be Chic has technology at their fingertips being that we are in the 21st century. Born to be Chic should have the mindset of saying ‘Yes’ as often as possible. Stating a response of “it’s not our policy” or “no, we can’t do that” is the easy way out. It takes no, null, zero action on your part! My customer experience with Born to be Chic was substandard. [name removed] was given every opportunity to make my situation a positive one, but declined to do so.
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- Verified customer
Best customer service, great product
I was a first time shopper at Born to be Chic and I am a little skeptical of online shopping (especially out of the country (I am from the US.)) I desperately needed a dress to wear as a guest to a friend's wedding and I came across BTBC's instagram. I ordered my dress within two weeks of the actual wedding and spoke directly with Hayley who runs BTBC, regarding sizing and timing of delivery before purchasing. She got back to me within 24 hours was SUPER friendly and very helpful. She asked me the date of the wedding to ensure she was able to g...Read more
et the dress to me on time. It even came a day earlier than expected!! The dress (River's mini dress in steel blue) is absolutely perfect. I got so many compliments, and it fit perfectly (US size 8, AUS size 12. I am 5'8 155lbs, 34C.) It is great quality and I will without a doubt be shopping here again. Thank you Hayley for the amazing customer service! I would 20/10 recommend Born to be Chic to anyone!Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Very impressive !
I first ordered the Bella stress in Steel Blue for a wedding I am attending on 06/10, this dress was still in production and would not be guaranteed to be delivered to me by this date this was communicated to me straight away by Hayley. Hayley gave me the option to choose another dress and listed what they had in stock,
I decided to go for the Rivers Midi Navy Dress it came very quickly considering I live in the UK, i was very impressed with the quality of the material, the sizing and the fact it looked like the picture.
Hayley kept me well informed along the way and always replied quickly to my queries, great service and great product, i will use Born to be Chic again in the future :)
Stephanie Gill
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- Verified customer
Excellent service quick response
I was very satisfied with the range of products and quality of the dress I received, it matched the picture discription perfect. I had ordered two dresses and one wasn’t in yet and they offered to post seperate free of charge.
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- Verified customer
I’ll be shopping here again!
So happy with the customer service I received when emailing with a question about my order. The dress I received was exactly like in the photos and I’m so happy with it! great styles and quality.
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- Verified customer
Prompt postage and awesome customer service
Purchased online, I ordered wrong size but with amazing customer service got the next size up without hassle! Fast delivery both times. Dress is a perfect fit
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BelleSydney
- Verified customer
Amazing Service & Quality Product!
I wanted to start by saying, the dress quality is amazing and the customer service received by Hayley was amazing!
I purchased the dresses for a wedding I had coming up but I failed to notice one was 'pre-order' so I panicked and emailed customer service. Within 2 hours, Hayley replied to me and was very helpful. She generously offered to solve my issue and I got my dress on time! Great quality. Great Service. Would recommend 100%
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AlexJPerth
- Verified customer
Better than expected!
I originally purchased a different dress Through the Born to be Chic website but unfortunately it didn’t fit me, which was a bummer because the dress was gorgeous! It was super simple to post back and I got my store credit within a couple of days. I chose the Heart Racing dress instead, it was really easy to use the credit and Hayley was fantastic the entire way through. It was like ordering from A friend! The dress arrived and I am completely stoked with the product! The fit, the quality, it looks just like the picture advertising it and I can...Read more
’t wait to wear it! I just love it! I have purchased from this site before and the customer service and product was just as flawless as my recent purchase. I highly recommend this website! well done Hayley, you’re running a fantastic business!Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Kensington dress was beautiful!!
The dress made me feel like a million dollars! I was stoped on numerous occasion by people telling me how stunning I looked in the dress. I emailed Hayley because I live in the uk and needed the dress ASAP - the customer service was great from the start! The dress was even more beautiful when it arrived and very well made. All dresses are so unique and I like standing out in a crowd and this dress certainly ensured that happened. I will be sure to purchase more in the future. Thanks Hayley.
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- Verified customer
Love the dress
Ordered and paid online - purchasing process was very easy - only problem Australia Post delivered to wrong address - we did receive a replacement dress and very happy - Thank you Hayley for all your help. Not sure if Born to Be Chic offer this but would be good to receive tracking details when outfit leaves the factory. Thank you again
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- Verified customer
stunning!
I just want to start by saying this dress is absolutely gorgeous. I ordered it online. Express shipping. It arrived early and just in time for my event. It was perfect. Great quality. Will definitely be ordering from this site again. Thank you so much!
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YasSydney
- Verified customer
Exceptional Service!
I can not be any happier with my purchase online, ordered the dress on a Thursday & received it by Friday morning. Hayley is so helpful I emailed her with enquires and she got back to me within an hour. Definitely would recommend her & her online store to anyone after a dress, & the dress look exactly like it did in the picture. :)
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SophieBrisbane
- Verified customer
Please dont even bother.
I am so disappointed with the service I have received from born to be chic!! I ordered express post 3 dresses over a month ago and have still yet to receive one. The dressses that I have received are of a nice quality and true to size but the communication I have received has been pathetic. They only operate via email and take several days to respond, no tracking numbers provided. Do yourself a favour and buy directly from two sisters who most of the dresses are made by!!
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- Verified customer
Fighting for a refund for faulty dress!!
Ordered & paid for a dress for a wedding on the 17th June - arrived a week later on Monday 25th June ( I had to email to confirm it was coming as nothing had been sent by the company) On opening the dress it was clearly faulty - the lace around the wrists and neck was all pulled and several threads were loose - it was unwearable. I immediately contacted [name removed] and sent pictures and said I would be returning - she agreed & provided the address. I posted the dress the next morning (Tuesday 26th June) she received the dress on Friday 29th ...Read more
June and I had already said to her as per her OWN refund policy I would take a replacement dress and a refund of the return postage I had paid ($16.40) She agreed to this - I heard nothing for 4 days and then got an email saying I had received a store credit (not what I had asked for - and not the 120% her refund policy indicates if item in faulty) I immediately emailed her and told her I did not want it and I wanted a replacement - she was slow to reply to emails, stated she was on holidays and asked if I could I wait 10 days for the replacement so she could check it was ‘perfect’ for me - she also kept confirming stupid things like the size of the dress I wanted, what kind of dress it was and my postage address...I can’t stress enough I had just asked for a straight replacement - how difficult could it be? In hindsight I think she was stalling due to not having a replacement and not wanting to provide a full refund as she couldn’t fulfill her own refund policy. I lost patience with the situation when she asked me to wait 10 days and told her I’d have my full refund plus my postage instead (AS I AM ENTITLED TO) She stopped replying to emails - I opened a case with PayPal and reported her to fair trading - providing both the pictures of the faulty dress and the vague emails she sends. The case is currently going through PayPal where she continues to delay by not responding to them...or me! She says she has responded but I can see she hasn’t - when I asked her how she plans to refund my postage which she owes as well - she states that the dress is NOT faulty and she’s refunding me as a goodwill gesture. This girl doesn’t do good will - she is a liar and a cheat, I have no dress, no refund and she can’t even honour her own refund policy in terms of refunding my postal costs!! Absolute poor business woman and from reading the reviews on this page I can see I’m not the first to suffer from her lack of communication and action. With any luck fair trading will keep her under close surveillance as she is a dodgy dealer! No feedback allowed on her website or Facebook page - coincidence? I don’t think so! AVOID, AVOID, AVOID!!!!!Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
great customer service
Purchased a jacket online for an event. It arrived in time, fitted perfectly and the store emailed me to check that it had arrived and was the right size. Will purchase from here again.
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PipGeelong
- Verified customer
Very surprised
I order a dress online for an important event, and I had a nothing but good experience. After a couple days I emailed the store to ask if it had been shipped and they immediately searched up my order and sent me the details as I had misplaced the other email. It came in under a week and I am incredibly happy with the look
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Bella CahillSydney
- Verified customer
Incredible Products and even BETTER customer service!!
Absolutely love all the products from this fabulous little boutique! I ordered two knits which both fit perfectly, look the same as the web image and the quality exceeded my expectations. Outstanding customer service and fast delivery. I will be purchasing again.
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- Verified customer
Amazing products!
Delivery time is super fast! Customer service is extremely patient/ helpful. Beautiful details/ excellent quality. I'm a very happy customer.
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- Verified customer
Perfection
Online purchase
Prompt and sufficient
I opted for express shipping - Fast and reliable. I received my parcel in two days (Victoria)
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Questions & Answers
Gloriaasked
Has anyone bought the...
- lady madonna dress
- milan dres
- kaesha dress
- catalina lace set
- prom party mini dress
I would like to know how the quality is as I can't find any of these designs on more reputable sites! Thanks
No answers
gbeasked
Hi! Has anyone purchased the Kendall Set from this site? Would love to hear your opionions about the quality, fit and overall look before I purchase. Thanks.
3 answers
Just don't. Don't waste you time and energy. I wish someone had told me that before trying to deal with this company I'm now $100 trying to see if Afterpay will help me get my money back
I never ended up buying from them. Thank you though for the heads up.
Don’t. Total rubbish
Timotin Aasked
Hello. Do you know if it is possible to return the items back?
3 answers
Hi, yes I think you can however you have to pay for postage and they only give store credit. No direct refunds from my understanding :)
They only offer store credit back and you have to pay original shipping of 19.95au when you originally order order plus shipping back (it cost me $45 to send the items back because of how much it was worth, it was over $300..didn't know that was a thing). Then 19.95 shipping once again when you use your store credit even if you don't use the whole voucher. So you end up wasting loads of money.
Its' not. Hayley is pretending to not have my returns. After Iv'e tracked them and I know she has them.
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