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28 questions from our users
Manaasked
Hi. My bosch athlet zoo'o won't go onto full power anymore. I was using it one day and it was working as usual and then I turned it on again and since then it won't slide into the turbo suction setting. Also later on, after this issue started it (as someone else has mentioned) to do this occasional crack sound in the handle as well, on carpets. How can I fix the not clicking into turbo problem?
1 answer
Bosch H.Bosch Home Appliances
Hi Mana,
Thanks for the question regarding your Bosch BCH6PETAU Vacuum.
We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you.
Regards, Bosch Home Australia.
Annetteasked
I have the Bosch Athlet red upright cleaner. I wash the filter and clean the brush regularly but when I lift the cleaner head to go up a stair or stop the cleaner debris falls out of the head. It does not pickup and deposit little bits of stuff in the container. Suggestions please?
1 answer
It appears you didn't fit the filter cartridge back correctly into the vacuum cleaner. You have to hold the two side clickers in on the front of the filter housing to make sure it clicks into place.
Bronasked
Hi, My hoover is loosing power or totally shutting down whilst in use. If seems to me there is a loose connection and this happens mostly when i'm pulling the hoover back towards me rather than in the forward motion. Can anyone help?
Thanks
2 answers
Bosch H.Bosch Home Appliances
Hi Bron,
Thanks for the question regarding your Bosch BCH6PETAU vacuum cleaner.
Please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia
It is a common fault due to a design fault that Bosch has known about for years. Try this fix from some guy on YouTube: https://www.youtube.com/watch?v=mHi3HNp_h-o
Helen Fasked
My bosch athlete 18v is only 2 weeks old and the no 1 setting has stopped working. No 2 and 3 work perfectly. What is wrong with it?
1 answer
Bosch H.Bosch Home Appliances
Hi Helen F,
Thanks for your question. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Paulasked
My Athlet's red light comes on almost as soon as I start to use it, it has lost most of its suction and deposits any grit back onto the floor when I switch it off and carry back to the kitchen.....Any ideas?
2 answers
Bosch H.Bosch Home Appliances
Hi Paul,
Thanks for the question regarding your Bosch BCH6PETAU Vacuum.
It sounds like you've got a blockage in the head of the unit or the filters need to be cleaned.
If you have any further queries, please feel free to call us on 1300 369 744 to discuss.
Regards, Bosch Home Australia.
Get another hoover. This one is unrepairable. I've tried due to hair and carpet fluff blocking the brush and tube.
Mikeasked
Once fully charged, should it be unplugged or left charging?
1 answer
Bosch H.Bosch Home Appliances
Hi Mike,
Thanks for the question regarding your Bosch BCH6PETAU Vacuum.
It's up to you, you can either leave it on 24/7 or remove once charged, it's all personal preference.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss.
Regards, Bosch Home Australia.
QPREdasked
Hi, I just bought a the new Bosh Zoo'o ProAnimal (Red) vacuum cleaner. I vacuum for about 5 min on turbo then it the machine switches off completely( the lights go out as well) If I flick it to 1 or 2 it starts sucking again.
Please let me know if this is normal?
regards
from NZ
1 answer
Bosch H.Bosch Home Appliances
Hi QPREd,
Thanks for the question regarding your Bosch Vacuum.
This doesn't sound like normal operation, we'd recommend calling Bosch NZ to discuss further.
Regards, Bosch Home Australia.
Meridian!asked
Battery light shows full after using vacuum it indicate low battery with in s minuteg. Any ideas?
1 answer
Perhaps contact Bosch, I can use mine for at least 20/30 mins, basically vacuum the entire house and still have plenty of battery/ charge left ?
I did experience what you are describing with a Dyson I owned prior to the Bosch.
Laurenceasked
I have bought two Bosch Athlet (white) was very impressed with the first one but after 12-18 months use the brushed stopped working on it.
Being busy and not having time to seek a repair I bought a second one (red) however the brush head on that one has also stopped working and that was is less than a year old.
Rather than my cupboard becoming a graveyard for "nearly works" cleaners I though you can help in resolving the problem.
1 answer
Bosch H.Bosch Home Appliances
Hi Laurence,
Thanks for your question regarding your Bosch BCH6PATAU Vacuum.
We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
saraasked
I bought my Bosch Athlet cordless few months ago. It worked properly, I used it only 2-3 times but last time when I plugged it in the battery was not charging. Though the filter and all belongings were not dirty as such I have cleaned everything and tried to charge it again but the battery is still not charging. Any help?
3 answers
If it is only a few months old it should be under warranty. Take it back to the retailer and have it replaced. I always buy extended warranties now as quality control on consumer products seems to have disappeared. It is perhaps cheaper for manufacturers to let their customers do the quality control testing. When you make hundreds of thousands of a product it isninevitable that some fail, so you might have received a dud product. I still think the product is essentially well designed and Bosch batteries have a good reputation. Good luck anyway
It sounds like your battery charger maybe faulty.
I just bought mine and I have not experienced this. It is a portable product so take it back to the seller and test the warranty and after sales service and update your product review accordingly.
By the way, when it is in charge mode, the lights on the front should be flashing. If not, then I would suspect the charger may be at fault. Either way, the warranty should cover this.
F.bapasked
My turbo button won't slide down? Any help?
1 answer
Bosch H.Bosch Home Appliances
Hi F.bap,
Thanks for your question regarding BCH6PETAU.
Please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Rosieasked
The brush won't go round, band appears loose how do I replace?
1 answer
Bosch H.Bosch Home Appliances
Hi Rosie,
Thanks for your question regarding your Bosch BCH6PETAU Vacuum.
We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
lynasked
one of the small rollers is stuck not sure how to remove and clean?
2 answers
I would ring Bosch Service Dept ....
All 4 rollers pop out with a terminal flat screwdriver, putting them back > front rollers, easier to slide to centre then pop in outer spindle, (stiff brush 5x15mm to clean behind that D*** rubber strip. Surrey, Uk.
CINDYasked
My Bosch Animal Athlete is sucking but dust is not going into the container. How do I unblock it ?
1 answer
Bosch H.Bosch Home Appliances
Hi CINDY, Thanks for your question. We're sorry to hear that you're having issues with your Bosch Vacuum. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.
zuzanaasked
How long will last the vacuum cleaner? How long is the battery life and can it be replaced? Or that is the end of vacuum cleaner? Zuzana
1 answer
Time will tell. That is what consumer law is for. To protect you in case the product fails in an unreasonable time.
Drewasked
One of the small rollers near the power head brush has stopped rotating. Can it be removed to be cleaned (I suspect there is hair wrapped around the 'axel')?
2 answers
Bosch H.Bosch Home Appliances
Hi Drew, Thanks for your question. We're sorry to hear that you're having issues with your Bosch Vacuum. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.
You can slide roller out to the right and clean.
Suzasked
Why does dust and grit fall out the bottom of my pro animal cordless Bosch vacuum when I switch it off.
This is really annoying as I think everything else about the cleaner is great.
2 answers
Bosch H.Bosch Home Appliances
Hi Suz, Thanks for your question regarding your Bosch BCH6PETAU Vacuum. We'd recommend cleaning the brush head and filters of the appliance. If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.
Thank you. I did put a clean filter in and cleaned the head but it doesn't make any difference. Any other ideas as to why this happens?
Kathyasked
Hello purchased a Bosch Allfloor Athlet from Costco and it keeps stop starting whilst I'm using it?? It takes ages to do the hoovering as it keeps cutting out. Ive cleaned the filter and changed it. And i keep it in good condition. Ive had the hoover less than a year, maybe 7 months? Any help?
Kathy Hardman
3 answers
Return it too Cosco as it is still under warranty
Bosch H.Bosch Home Appliances
Hi Kathy, Thanks for your question. We're sorry to hear that you're having issues with your Bosch BCH6PETAU Vacuum. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.
return it TO Cosco.
Why do yourself what warranty must fix?
Wooliesasked
I have a Bosch athlet pro animal Hoover and whilst hoovering the handle completely snapped off just under the on off switch, my Hoover was only brought in July 2016 so I am assuming that this is a design fault, as to be honest you don't expect any handle to snap off of any Hoover,I have my reciept and took out and paid for extra insurance so I am under the impression that I will get an immediate replacement, any thoughts? Regards.
1 answer
Bosch H.Bosch Home Appliances
Hi Woolies,
Thanks for your question. We're sorry to hear that you're having issues with your Bosch BCH6PETAU Vacuum.
We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Reggieasked
My Bosch Athlet Turbo, whilst charging, will not vacuum. I have used it before, and have cleaned out the filter. This was meant to be an easy, more or less lightweight, cleaner for a smallish home, but I am now very annoyed with its non-use.
I will be taking it to the local appliance shop where I bought it, but this is rather an inconvenience for what I spent out, and Bosch may well have to face reimbursing me for the trouble and poor performance if I choose to force this into a legal action.
It seems others have had an issue with their Bosch cleaner. I would have hoped that a German manufacturer would have been able to keep to the high calibre of other German products. I have German roots myself.
I would appreciate a reply at your earliest convenience.
Regina Simpson, address withheld.
1 answer
Bosch H.Bosch Home Appliances
Hi Reggie, Thanks for your question. We're sorry to hear that you're having issues with your Bosch BCH6PETAU Vacuum. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.
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