DannyMelbourne
Awful replacement for much older heater
After 30 years of service our old water heater died. It was a Bosch, so we replaced it with similar characteristics Bosch product, thinking that we'll get similar quality. This is what happens - there is continual fight between amount of hot water and temperature. Especially in winter, if we want hot water, it slows down to a trickle. If we want more hot water - water temperature drops.
We had plumbers here who were associated with Bosch, independent plumbers, but nobody can help us.
How is it that possible that very old product worked without above mentioned problem and its replacement is so much worse??? Would you not think that the replacement, especially where we talking 30 years, would be at least equal to its older model??
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I fixed a problem that might help others
I have the bosch ci13 internal instant hot water system. A while back it started not lighting often. I had to turn taps on and off, on and off. Then one day it just would not light no matter what. Got a hot water guy to come look at it, and he didn't do much and then said I need a new system. He couldn't tell me what was wrong with it though....typical.....throw and spend a heap for a new one when there is one part probably causing it.....the real problem is nobody wants too, or knows how to work out what is wrong with stuff new days. A...Read more
nyway, I decided to poke around with it. After a lot of stuffing around, I discovered a poor earth problem. If you look at the ignition unit...thats the grey box with the LCD and the button on it......you will see a black wire with a ring connector fixed under the screw that holds the unit to the frame......that is an earth wire That screws into the central body which is made of a die cast ally crap. This gives a poor earth. I added another wire with a ring, put it under the there with the other one.....and ran the other end of the wire to the metal backing plate that the whole hot water system is screwed to on the wall. Presto....my dead HWS fired up first time turned the tap on and hasn't missed a beat since.Similar opinion? Write a review on ieatwords.com.au!
Vicki HQueanbeyan
Terrible product and appaling after sales service
I will never buy anything from Bosch after the dreadful experience we had with their internal compact Ci16 LP Gas hot water unit and appalling after sales service. My Strata Managers had 6 of them installed at our units in Queanbeyan in 2013 and experienced recurring problems with no hot water for days on end and/or fluctuating temperatures. When these systems don't work a computer screen indicates an error code (a number). The plumber has to ring Bosch to find out what it means. Bosch say that it could mean a number of things and this leaves t...Read more
he plumber guessing what the problem is. The only way to fix the system is to book a Bosch Service Agent to come out to the property. My Strata Managers contacted Bosch a number of times to organise this. The Bosch Regional Service Agent took weeks to contact me only to say that he could not fit the job in for another couple of weeks! Meanwhile the tenants of 6 units were suffering from a lack of hot water in minus degree temperatures. Finally the Service Agent turns up and says that there is a problem with the old gas line and the initial installation and declared that the hot water units could not be fixed under warranty because of this. However, he never articulated or detailed the installation problems either verbally or in writing. We (Strata Managers and I) disagreed that the installation wasn't correct as the units were installed by a reputable licensed plumber who taught plumbing at the Canberra Institute of Technology. However, we agreed to install a new gas line. Bosh then fixed the units under warranty. A few months later some tenants experienced no hot water again. More calls were made to Bosch by the Strata Managers and these were not well received and the complaint had to be escalated internally to get Bosch to address it. Following these calls and agreement from Bosch to fix the problem, the Regional Service Agent would not call us or return our calls to arrange a time to meet on site. When he finally did take my call he stood me up three times by not turning up at the agreed time. Each time I chased him he would make excuses that something "came up". It was clear that he had no intention of calling me to cancel on the day. I politely questioned his intention to commit to this task and his poor communication and he stated that there was no point fixing or replacing the system as he disagreed with the initial installation - despite being instructed by Bosch to replace the unit. He went on to admit that he just didn't want to do the job as he was situated in the ACT and didn't want to travel over the border to Queanbeyan - despite it being in his Region to service. I persisted with him and eventually he replaced the unit. A few months later I had wildly fluctuating hot water temperatures and eventually no hot water. Our (strata) plumber rang Bosch with the error code and again they just fobbed him off. After putting up with unprofessional and rude after sales service from Bosch and their local Service Agent over an 18 month period we decided to cut our losses and replace the Bosch hot water unit (at considerable cost) with a Rinnai system...it works beautifully!! Bosch has lost the respect and business of many people out of this situation.Similar opinion? Write a review on ieatwords.com.au!
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Ivanmelbourne
Absoulute Rubbish!
Not worth the money and warranty offerd for the unit. Had problems with it since it was installed and has broken down regulary ever since to the point now that the unit shows no signs of life even when the hot water taps are turned on. Unit is not even 3 years old. Very expensive wall hanging ornament. I will not recommend buying a bosch hotwater unit. Quality of unit is bad and not worthy of the reputation of what I would have expected of bosch.
2 comments
Robert B.Bosch Hot Water & Heating
Hi Ivan,
We have been advised that our Bosch National Service Manager had recently made a site visit to inspect and resolve the issues you were encountering with your hot water unit.... Read more
In order to provide an accurate representation of the performance of the Ci10 unit on Product Review, we would like to kindly ask if you would amend your review accordingly. If so that would much appreciated by our Hot Water & Heating team. We hope you continue to enjoy many years of hot water! Kind Regards, The Bosch Hot Water & Heating TeamSimilar opinion? Write a review on ieatwords.com.au!
JoeSpringvale South
- 2 reviews
Disappointing
Installed 6 months ago worked fine, all of the sudden stopped working. An error 'FO' showed up on the screen. Tried to call Bosch ( Sat morning ) Not open until Monday 8am and Monday is public holiday so now I'll have to wait to Tuesday. 3 days without hot water. Not good enough Bosch! Service should be availiable weekends as well
Continuous hot water
Showing 'FO' on the screen and simply not working
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Shane PatonSydney, Australia
Never run out!
Had the water service replaced with this model gas water heater only to have it cut out within ten minutes of use in the shower, so would have to turn it off an back on again to Finnish washing myself, how an why does this do that straight from the box, only couple months old
1 comment
Robert B.Bosch Hot Water & Heating
Hi Shane,
We are sorry to hear about the issues you’re currently experiencing with your Bosch hot water unit. We do offer a 2 year warranty from date of installation- so we ask that you call our cus... Read more
tomer service centre on 1300 30 70 37. They will be able to give you some helpful advice and get you in contact with a Bosch service technician, who is trained specifically in servicing our products.Similar opinion? Write a review on ieatwords.com.au!
Hanirooth SeetharamNewcastle
Bosch Hot water Cylinder
Worked well just over 2 years before presenting problems.Hot water tends to stop flowing eventually until it stopped working.Telephoned Bosch Repairers and ended up Just spending on parts and yet not solving the problem.From my conversations with Bosch customer service,I come to the conclusion that they are not a company that will want to take responsibility to the poor quality of this unit, but quick to pass the buck, like water quality,gas flow---
Very frustrating when i have got new plumbing installed before installing the Bosch hot wa...Read more
ter cylinder.Because of this experience I will never recommend neither buy another Bosch Hot water System.I should have read reviews or asked more plumbers for their advice. Unit bought 11/08/2010 Wastage of money in tough economic times/warranty not worth3 comments
Robert B.Bosch Hot Water & Heating
Hi Hanirooth,
We are sorry to hear that you have had such a disappointing experience. Sometimes it is hard for our Customer Service Team to diagnose technical issues over the phone.... Read more
Please call our customer service centre again on 1300 30 70 37 so they can arrange for a qualified Bosch Service Technician to come out and diagnose the problem. We are looking forward to hearing from you. Kind Regards, Bosch Hot Water & Heating Team Customer Contact Centre – Operating Hours Monday to Friday, 8am to 6pm (AEST) Customer Contact Center: 1300 30 70 37The problem has been resolved amicably .
Robert B.Bosch Hot Water & Heating
Hi Hanirooth,
We are happy to hear that we were able to assist you and the problem has now been rectified.... Read more
Kind Regards, Bosch Hot Water & Heating TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Dannyasked
After 30 years of service our old water heater died. It was a Bosch, so we replaced it with similar characteristics Bosch product, thinking that we'll get similar quality. This is what happens - there is continual fight between amount of hot water and temperature. Especially in winter, if we want hot water, it slows down to a trickle. If we want more hot water - water temperature drops.
We had plumbers here who were associated with Bosch, independent plumbers, but nobody can help us.
How is it that possible that very old product worked without above mentioned problem and its replacement is so much worse??? Would you not think that the replacement, especially where we talking 30years, would be at least equal to its older model?!
Can you help us please.
No answers
Brooke Baldwinasked
Hi my Bosch natural gas hot water system is showing EA do you known why with no hot water?
1 answer
Hi Brooke. Unfortunately I don't know what this means. You/your plumber will have to contact Bosch directly to ask them. Good luck though. My experience was that the plumber (either our plumber or the one sent by Bosch) would ask them about our error code and the response from Bosch was: "it could mean a number of errors". They would offer no further assistance. This was very unhelpful at the time as we assumed that each error code would mean something specific. In a building housing six Bosch hot water units, my strata managers are gradually replacing each one as they fail with a Rinnai. We gave up trying to get them fixed under warranty or dealing with Bosch who were very unhelpful and did not want to know our problem.
Kurt Taviousasked
Hey everyone, does anyone know what error code EA means?
1 answer
Sorry Kurt, I can't help you. You will have to contact Bosch under warranty and ask them. My experience was that these codes were vague and could mean a number of things, therefore requiring their agent to attend the unit on site. I have since replaced my system with a Rinnai which is very reliable. It saddens me that Bosch are still selling this unreliable product which causes grief to unsuspecting buyers. Good luck.
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Robert B.Bosch Hot Water & Heating
Hi Ivan,
Thank you for taking the time to submit your review.... Read more
Bosch prides itself on selling only high quality products and we are always disappointed when a customer is dissatisfied with a performance of one of our water heaters. The issues you have experienced need some clarification for us to resolve them, so we ask that you contact our Customer Contact Centre by phone on 1300 30 70 37 (Mon-Fri 8am-6pm (AEST)) or email us at [email protected] so that we can begin the process. Bosch HydroPower hot water units come with a 2 year warranty from the date of installation. Bosch also has a list of recommended service agents, that have been trained specifically is servicing Bosch Hot Water & Heating products. We look forward to speaking with you. Kind Regards, The Bosch Hot Water & Heating Team