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Bosch Compress 3000 Questions & Answers
24 questions from our users
Anne B.asked
What is error no 9
No answers
Philasked
I have recently installed a Bosch 3000 heat pump hot water system. My issue is the LEG cycle. It seems to go on for over 14 hours. At one stage I had to turn my heater off and on again to reset the system back to Auto.
I run on solar power so having the LEG cycle work into the night is not desirable. I have set the LEG cycle to start at 0900 during the day. There was no draw down of water for the period ( I was checking to make sure this was not extending the LEG cycle)
1 answer
Hi Phil. My unit eventually wouldnt even maintain a heat cycle despite many resets and time manipulations. I am in a remote area and the cost for a callout plus unknown repairs/parts was prohibitive. It had failed just outside the 2 year warranty. So I installed a Sanden unit. The Bosch went to the tip. Good riddance.
Dave Tompkinsasked
Hi. I turned the temperature down on our Compress 3000 this morning. This afternoon I went to check on the temperature and there's no menu.
1 answer
Robert B.Bosch Hot Water & Heating
Hi Dave, you may need to try resetting the system. Press the OK key for 3 seconds to reset. If the problem persists, please get in touch with us at 1300 30 70 37 any time between 7:30AM and 6PM (AEDT) on a weekday.
Naomi M.asked
Hi, we keep finding our unit not coming on and not being able to get the menu on to see what is happening. This happens every few months for a couple of days. Any help would be appreciated.
1 answer
Robert B.Bosch Hot Water & Heating
Hi Naomi, we're so sorry to hear about the issues that you've been experiencing with your unit. We would suggest that you reach out to one of our authorised contractors. Please get in touch with our customer service team at 1300 30 70 37 any time from 7:30am - 6:00pm (AEST) during the weekday, and they will be able to assist you in getting in touch with a service agent.
Arpad Fasked
On a Bosch Compress 3000 the e09 is a mechanical failure or just a matter of resetting
1 answer
Robert B.Bosch Hot Water & Heating
Hi Arpad, the heat pump has a troubleshooting function. In most cases, the unit will return to normal functioning following elimination of the cause of the malfunction and resetting the device. The E09 fault refers to either an incorrect purging, water not circulating (water pump or hydraulic circuit may be blocked), or the system being unpurged due to water shortage. We recommend that you contact your installer regarding this issue.
Johnasked
I've just recently had a valve on the side of my Bosch water pump system which was leaking quit fast.
It's just possibly over 1 year old. Replaced a couple of weeks ago & I noticed yesterday it's dripping again slower from the drain pipe again.
I rang the Plumber & he said 'M' but they should loose at least 1 Litre of water a day ? I replied that doesn't seem right & he said he'd look at it again. I'm sure that's not right ' any answers please.
I gave him the address again & he was going to have another look at it. John D
1 answer
Robert B.Bosch Hot Water & Heating
Hi John, when water is heated, expansion occurs. This will cause a small amount of water to drip from the relief drain, otherwise known as condensate. Hot water usage will determine the amount of "water leakage", but it is not uncommon for the unit to release around 2L of water per day depending on the air temperature. For more information, please don't hesitate to get in touch with us at 1300 30 70 37 during the weekday from 7:30am to 6:00pm (AEST).
FlowerFairyasked
We have just had a Bosch Compress 3000 installed. We understand how it works (sort of). The people at Bosch advised that the unit is designed to run on manual 24/7. How would this compare to running our old water storage heater on off peak through the night? When we hear the Bosch Heat Pump running for hours we keep thinking will we need to re-mortgage our house to pay the electricity bill! We are a 2-person household and at the moment have the Bosch heat pump on P1 due to being uncertain of the cost of running the unit 24/7. The heat pump is not connected to a PV panel. Thank you.
2 answers
You need to program the unit or get help to so it only runs heats between certain hours. We are very happy with ours and because of solar on the roof we were shutting down the system from 7 at night to 7 in the morning.
Robert B.Bosch Hot Water & Heating
Hi there, when the heat pump is in manual mode, the unit heats the water as required to ensure that the water temperature is kept at the set value. As Smithy mentioned, some users may choose to program the unit to run between certain hours. This is done under the P2 and P3 mode which allows you to customise your operating times for the weekdays and weekend. If your home is unoccupied during the middle of the day, this program would be really useful as it won’t waste energy and money heating up water that isn’t going to be used. The P2 and P3 programs also gives you the option to have two different operation times for summer and winter (e.g. P2 times are set for summer, P3 times are set for winter). Please be advised that you will have to allocate increased recovery times for your unit now that we are moving into winter - as the ambient temperature and incoming water temperatures decrease, your unit will be working harder to heat up your water and will need more time to do so. For helpful instructional videos regarding your new Bosch Compress 3000, please visit bit.ly/HeatPumpTutorials.
Arpad Fasked
Hi I have this unit for 4 years last night it came up a error EO4 any suggestion I see in the book that the temp is >80 C .can I do anything or I need a technician ?
Thanks
4 answers
Robert B.Bosch Hot Water & Heating
Hi Arpad, if your unit is displaying an "e04" code, you will need a service technician to come out. When the temperature is above 80°C, it can increase the risk of scalding as well as increase your energy usage costs. There is most likely an issue with the system that will require servicing. If you require any assistance with finding a Bosch approved service technician in your area, please don't hesitate to contact our helpful team at 1300 30 70 37 any time from 7:30am to 6:00pm (AEST).
Thanks for your reply that E04 issue it has been reseted I have a different issue now The LEG is on for the 5th day the heating is working I had a70C water and keep rising so I switch for night time. There is any reset for that. Thanks
Robert B.Bosch Hot Water & Heating
Hi Arpad, it sounds like your unit’s heating element requires inspection and servicing as it may be damaged. We would recommend that you get a Bosch approved service technician out to assist you with this issue. Please get in touch with us at the contact details previously posted and we'll be able to assist you.
Clayasked
Trying to set P2 and P3 start anc finish times however the + and - buttons don't work, they simply change the P2 setting to P3 and so forth, the 'ok' button also does the same thing. How do you change the start and finish times of each prog ream if these buttobs are useless?
2 answers
Hi, Have a look through page 32 and thereafter in the user manual https://www.bosch-climate.com.au/files/IM_Compress_3000_AU.pdf
Robert B.Bosch Hot Water & Heating
Hi Clay, as Graham mentioned, section 5.7.2 on page 32 in the manual goes through how to set the operating times. Please refer to section 5.5 on page 29 to select your setting once you have programmed your operating times. Our helpful team can also walk you through the process - we are available from 8am to 6pm (AEDT) during the weekday, so please don't hesitate to give us a ring at our toll-free number 1300 30 70 37.
Penny Pincherasked
Just installed the Bosch 3000 hot water heap pump. The plumber set it to the manual setting. The heat pump heats at anytime of day when it needs to. However, we want the heat pump to work during off peak period only (between 11pm and 6am). We followed the instructions in the manual, we set the heat pump to rum from 11pm to 6 am. However, the following morning at about 10 am I went and checked and the water temperature was just 23 C indicating that the heat pump had not heated overnight. There had been little hot water use, just a sink full of dishes nothing else. I then went to check the program it seemed to have the right times in it but I couldn't change them or set up a program in P3. So I put the heater back onto man mode and we have hot water now. How do I get to run a program? how can I check that a set program is actually running?
2 answers
Robert B.Bosch Hot Water & Heating
We would recommend for you to call us at our toll-free number 1300 30 70 37 when you are at home with the unit and we can help you with programming times for your appliance. Our helpful team are available from 8am to 6pm (AEST) and can take you through the process of manually setting the unit up to your requirements.
Hi Penny, I hope you have luck. We tried the same thing but it comes on at all hours through the day, the night time is the worse especially at 2am in the morning as it's so noisy, we rang for help and now it's back on Manual too but it's crazy it's still coming on at all hours. The noise factor of ours is unbearable so we have been trying to get it only to come on through the day as it wakes us up at night, the neighbour has complained too. I had a guy around to help but as it wasn't running he couldn't do a thing he said to record the noise, so I did after it woke us up again in the early hours of the morning, but it will be a waste of time as the recording does not give the true noise level We will just have to wear ear plugs, but we feel very sorry for our neighbour. If we had know how noisy the system is we wouldn't have touched it. How is your system regarding noise factor, we may have bought a dud at a huge expense. I have wasted so many phone calls to the help centre I give up. As I have been writing this it has come on ...again...I can hear it clear as a bell inside with the TV going, it's like living near wind turbines the drone is unbearable. Good luck with yours.
Harryasked
Hi how do I check the power consumption of the unit?
1 answer
Robert B.Bosch Hot Water & Heating
Hi Harry,
Thanks for your question. To find the cumulative consumption of your heat pump, you will need to access the “Info” function on your heat pump’s display screen. Press “Menu” on the heat pump display. “PROG” will then be displayed. Use the ‘+’ and ‘-‘ to find “Info”. Press “ok”. The cumulative consumption in kWh will then be displayed. Please be aware that the counter automatically resets to “000” once the value reaches 1193 kWh.
We hope this helps but if you have any further queries, please don’t hesitate to get in touch with our helpful customer service team at our toll-free number 1300 30 70 37. They’re available any time between 8am to 6pm (AEST) during the week.
Paulasked
Where are these heat pump Hot water systems manufactured?
2 answers
The Bosch Hot Water Heat Pumps have Bosch German technology in them and manufactured in the Bosch Hot Water factory in Portugal.
Robert B.Bosch Hot Water & Heating
Hi Paul, thanks for your question. As Francis has mentioned, our heat pumps are designed and made in Bosch's European manufacturing plant in Portugal.
Donnaasked
The leg function has been running for four days and I cannot stop it . what can i do to reset?
2 answers
Have a look at section 5.7.8 on page 37 of the user manual to do a reset. Hope that helps.
Robert B.Bosch Hot Water & Heating
Hi Donna,
To reset your heat pump to its original factory settings, you will need to access the “Fset” function on your heat pump’s display screen.
Press “Menu” on the heat pump display. “PROG” will then be displayed. Use the ‘+’ and ‘-‘ to find “Set”.
Press “ok” and the display will show “date”. Use the ‘+’ and ‘-‘ again to find the “Fset” function. Press “ok”.
“Rset” should then be displayed. Press “ok” and after 10 seconds, your default settings should be restored.
We hope this helps but if you have any further issues, please don’t hesitate to get in touch with our helpful customer service team at our toll-free number 1300 30 70 37. They’re available any time between 8am to 6pm (AEST) during the week.
Burcoasked
Hi, I am looking at purchasing a Bosch compress 3000 and are wondering what people have paid for this unit?
1 answer
gstore in melbourne was best about 3 years ago. great unit but had water pump replaced today . very good service from bosch in sydney . no charge
John Rasmussenasked
Hello, I have just had a Bosch Compress 3000 (double fan) installed. I find it very noisy (70dba). Do you know if there is a noise reduction kit available on the market?
1 answer
Good to hear someone else is having trouble with the noise, we rang Bosch and they told us it should run at 45dba they certainly have that wrong because ours is so noisy it is unbearable, they then suggested we move it, I don't think so...we would have to move it up the street so we couldn't hear it, great customer service advice absolutely hopeless, then they said we had to ring the plumber who installed it to sort it out, as you have noticed in my comments all of these solutions would be at our cost, oh and we were told that when the plumber arrives he should ring them and they maybe able to sort out the problem.....don't Bosch have people in their business that can come and sort things out, they are happy for people to pay a fortune for this product but heaven help us when something goes wrong....we wish we never bought it
Debbieasked
HI there have just had this unit installed, also with solar roof panels. the unit keeps trying going into LEG mode every two hours any suggestions how to stop this as its costing alot in electricity.
4 answers
I am not sure why it is doing that. I selected the day of the week for the LEG run during the set up. If you have not done so have a look at the manual it can be found here https://www.bosch-climate.com.au/trade/installation-manuals.html You can also find instructions there to specify the hours you want the unit to run. I have mine set for daily from 10 am until 3 pm to maximise use of solar power.
I agree with savydog, it sounds like you need to re program & use specific hours for operation. if still playing up, and to save time & money get in contact with Bosh & find
out who their authorized plumber is, as it sounds brand new & under warranty for 2 years.
I've noticed mine is going into LEG mode a lot also,
I'm hoping it's only a winter thing & doesn't matter so much as its giving us the extra hot water we need....
I don't know what that will do to our bill though...
Paulasked
Hi we have a Bosch 3000 unit, it has been positioned outside near to our bedrooms/Bathrooms. I find the unit noisy in it's normal operations, the factory programme is designed to take advantage of cheaper night rate electricty charges, however i find it keeps me awake. Is there a setting to make the unit quieter?
1 answer
There is a run quite program available, I have not used this so unsure of the difference.
thubleau2asked
Hi I am thinking of having the Bosch 3000 installed but I need information.
How much extra to have it fitted?
have seen prices ranging from $4,990 fitted and $1870 for supply only how can there be such a price difference.
I also have solar panels does this unit have to go through my electric h/w meter or can it be connected in such a way that i can draw off my solar power during the day to heat the water ?
3 answers
Hi, I'm not a Bosch representative so unsure about the solar question.
My plumber installed the HWC, very easy and straight forward, took him 4 hours at his rate of $70 per hour for all of the pipework.
Once installed our electrical contractor connected to our switch board. Another two hours at $90 per hour.
We have continuous hot water and power bills are low. Very happy with our purchase!
so what did you pay for the bosch 3000 plus freight or did you get it as a package with fitting ?
I can get a Sanden installed for 5100, i know which one i would be picking out of the two
Jasonasked
Hello Bosch,
I have our unit set to program 1 (factory setting). When the unit runs on the night time program we have plenty of hot water in the morning.
When we come back from work around 5pm the unit temp is sitting around 35 degrees and hit water will not be ready until the evening setting kicks in.
What do I need to set the unit too to ensure that we have hit water in the evening?
2 answers
Hello Jason, Product review have sent this email to me. I do not work for Bosch and I can only advise you to ring Bosch direct in Melbourne on 0395415135. There plenty of options on the programme to change your setting. Good luck.
Norm
Spoke with Bosch who where super helpful. Have changed the program to manual and have not run out of water to date. Very happy with our system.
SPasked
I am looking at switching to a heat pump system. Currently have a worn out solar, but issues with high set house etc. Would prefer to get everything off the roof. One concern I have is the complexity of these systems.... therefore reliabilty and cost of spares is a major concern. What is the life expectancy of these units and how much warranty is offered? I'd be pretty concerned if only one or two years was offered. Any info would be greatly appreciated.
1 answer
Robert B.Bosch Hot Water & Heating
Hi SP,
Many thanks for taking the time to submit your question.
In order to provide you with as much information as possible regarding our Bosch Compress 3000, we encourage you to send through your contact details to [email protected] (with reference to your product review submission) or alternatively via the private message function on Product Review.
Once we receive your contact details, we will have one of our team members contact you directly to discuss any questions or concerns you may have in order to assist you with your query.
We look forward to hearing from you.
Kind Regards,
The Bosch Hot Water & Heating
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