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23 questions from our users

Nancy

Nancyasked

Serie 6 WAP28482AU

Can this unit be stacked with a kit or mat?



1 answer
Shirley
Shirley

Hi Nancy. Sorry I don't know the answer to your question. I would contact Bosch or your dealer.

Jessica B.

Jessica B.asked

Serie 6 Front Load Washing Machines

Hello. We are finding that when we use powder in our machine that it is clumping and/or not draining into the machine. We have tried the left and middle drawer. Can you please advise what we are doing wrong or if there is an issue with our machine? It is brand new.

2 answers
Shirley
Shirley

Hi Jessica. When I used to use powder, I added it to the drum before adding the clothes. Never had a problem with this method.

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Jessica,
Thanks for your question regarding your Bosch washing machine.
We would need a specific model number to be able to assist fully but the main thing to check would be if your appliance has a liquid measuring aid in the detergent draw to make sure that this is up before you start the cycle.
If this has been done or does not help please contact us on 1300 369 744 to discuss further.
Regards,
Bosch Home Australia



Lisa

Lisaasked

Serie 6 Front Load Washing Machines

Just bought 10KG Series 6. Agree very quiet. I'd like to use woollen liquid wash, however the "wash" compartment doesn't seem to have a flap (like other Front loaders). Not much detail in the book. Do other Series 6 have a flap? If not, do you have any problems with pouring in liquid detergent and quality of wash?

4 answers
Shirley
Shirley

I always put the detergent (all different types) straight into the drum with the washing. Done it for years in all types of machines. The only thing I put in the draw is fabric softener and vinegar. Saves having to clean the draw as often.

terri
terri

Have you any tips for towels etc. I've tried softener and every cycle and my towels come out so hard you could exfoliate your skin. I've been told by the Bosch representative this is normal. Help?

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Terry, We recommend using the lowest RPM when washing towels. If you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia



Sayed

Sayedasked

Serie 6 WAP28482AU

Hi
In which Country is this model made in please?

Sayed

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Sayed,
Thanks for your question regarding the Bosch WAP28482AU.
All our appliances are made in strict Bosch facilities no matter which country they are in. This particular model is manufactured in the Bosch facility in China. All appliances coming into the country go through relevant quarantine procedures.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia

Jas A.

Jas A.asked

Serie 6 WAP24261AU

What is the manufacture year?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Jas A,
Thanks for the question regarding your Bosch WAP24261AU washing machine.
The manufacturing date for this model started in 2013 and ended in 2015.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Deb P.

Deb P.asked

Serie 6 WAT24261AU

Hi. I have recently purchased a Bosch WAT24261AU washing machine and have a question regarding the detergent drawer. I use powder detergent and understand, in that case, the blue flap in the left hand compartment should be lifted and pushed back. However, it doesn't seem to stay there and every time I close or open the drawer the flap falls back down and a good deal of powder is left in the drawer following a washing cycle. Is it supposed to click in place or something because I have tried everything and can't get it to stay up? Can you please advise if this is normal or do I have a faulty drawer? Thank you.

2 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Deb P,
Thanks for the question regarding your Bosch WAT24261AU Washing Machine.
We'd like to help, if you can email us at [email protected], quoting BSH6144 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.

Deb P.
Deb P.

Thank you anyway but I submitted the question on another forum and someone was able to help. For those who might want to know the answer, you need to pull the drawer completely out by pushing down on the large blue tab in the middle compartment. This allows you to clip the flap into the open position and you then re-insert the drawer by again pushing down on the middle flap. Would have been helpful if this was explained in the manual!! Cheers.

Kathryn S.

Kathryn S.asked

Serie 6 WAP24261AU

Hi, I have recently bought this washing machine. How do you use the liquid detergent measuring aid?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Kathryn,
Thanks for the question regarding your Bosch WAP24261AU Washing Machine
Please refer to your manual on page 9.
Remove the detergent drawer completely and side the insert forward (downwards)
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Stefan

Stefanasked

Serie 6 WAT24261AU

What extra features are there on the 8 kg model compared the the 7.5kg model?
(Apart from capacity, power and water usage, and a slightly higher spin RPM?)

There are only two of us, so I am not sure if can see a need to spend extra on extra capacity we won't use. Is it more robust?

Bosch 7.5kg - WAN22120AU, and the 8kg - WAT24261AU?

3 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Stefan
Thanks for the question regarding the Bosch washing machines, really they are both good units and we are sure that you would be pleased either one of these appliances, if you want a slightly larger capacity then choose WAT24261AU The larger one has a couple of extra programs. if you email us on [email protected] quoting BSH5386 we can send you the specifications.

If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Honesty
Honesty

I'm interested in the answer to this question. I am about to replace my 10 year + Bosch which has never skipped a beat. It still works perfectly but I feel it's time to replace. I'm tossing up between the WAN22120AU & the WAT24261AU. Other than the slight difference in top spin speed and .5kg I can't find anything else. Is either made in Germany?

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Honesty,
Thanks for the question regarding the Bosch WAN22120AU and WAT24261AU washing machines.
Country of origin for WAN22120AU is china. Country of origin for WAT24261AU is India.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Jo k

Jo kasked

Serie 6 WAT24261AU

Is this model cold wash only. I wanted to buy one through appliances on-line but the specs says cold water only.

4 answers
Sahar M.
Sahar M.

Hi
You connect the washing machine to cold water only and the washing machine heats the water according to the mode or you can adjust the temperature manually if you want.

Sahar M.
Sahar M.

You can go to Appliances Online and download the manual,
I copied this from it:

"Temperature
(°C, Temp. °C)
Setting depending on the model
Depending on what stage the program
is in, you can change the set
temperature before and at the
beginning of the program.
The maximum temperature that can be
set depends on the program that has
been selected."

Narelle
Narelle

I have this washing machine and while it is only connected to cold water, the machine itself heats the water to the desired temperate. You can also manually adjust the water temperature. I have found it to be a fantastic washing machine with lots of flexibility in terms of water temperature and spin speed.

Yvonne

Yvonneasked

Serie 6 WAT24261AU

There is water in the detergent drawer after my first three washes with my new machine - it spills onto the floor and I have to clean it up. Why is this?
I purchased from Applicance Online and they took away the transport locks after installation, but I am moving house in three months. So how do I transport it?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Yvonne,
Thanks for your question,. We'd like to help as soon as possible, if you email us at [email protected], quoting BSH4567 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.

karbhay

karbhayasked

Serie 6 WAT24261AU

Hi Bosch Home Appliances,
question is -are the washing machines Made in India reliable as the German made ones.? thanks

2 answers
Atomic H.
Atomic H.

Derp!...of course not!

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Karbhay,
Thanks for your question regarding the Bosch washing machine. Yes the washing machines made in India are as reliable as those made in Germany. They all adhere to strict Bosch standards. If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Vanessa

Vanessaasked

Serie 6 WAT24261AU

Hi my Bosch washing machine is a bit loud when the machine doing spin cycle, is there something wrong?

1 answer
Dan S
Dan S

If it is really loud and moves around a lot I'd double check that the transport bolts have been fully removed and that the machine is exactly level (front to back and side to side, using a bubble level). I have my machine on a concrete floor and it is reasonably quiet on the spin but I'd imagine if it was sitting on anything less solid like a wooden floor it would be a lot louder.

Shirlee F

Shirlee Fasked

Serie 6 WAT24261AU

Can you spin clothes separately with the Bosch wat24261au?

1 answer
Dan S
Dan S

Yes, it has a "spin and drain" option

Darren

Darrenasked

Serie 6 WAP24261AU

How can I unlock the door of my WAP24261au? Thanks!

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Darren,
Thanks for the question regarding your washing machine. You'll find an emergency release tab in the bottom right hand corner of the appliance.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss.
Regards, Bosch Home Australia.

Dabean

Dabeanasked

Serie 6 WAT24220AU

Is this good?

No answers
Derek Lightbody

Derek Lightbodyasked

Serie 6 WAP24261AU

I have a Bosch avantixx WAP24261AU/01, I have been told that there are no bearing kits for this model including the outer tub seal can you please respond bosch?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Derek,
Thanks for your question regarding your Bosch WAP24261AU Washing Machine.
These parts are available but we have no stock in Australia, they would need to ordered from Germany.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss.
Regards, Bosch Home Australia.

Bapi

Bapiasked

Serie 6 WAP24261AU

Does this model have a measuring aid for liquid detergent? Unable to work out from manual.

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Bapi,
Thanks for your question regarding your Bosch WAP24261AU Washing Machine.
They have a blue insert inside the detergent drawer for measuring detergent.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.

Jayfiled

Jayfiledasked

Serie 6 WAT24220AU

I bought this a few days ago and wanted to know if there is a way to make certain programs have default values? For example, when I select cotton, it has a default temperature of xx degrees, we would like to change it to 20 degrees, so that next time we use the cotton program, it remembers the setting. Is this possible?

1 answer
PissedOrf
PissedOrf

Looks like Bosch Official has forsaken you.
I have just bought the same and only use cold water.

SEL

SELasked

Serie 6 WAP24261AU

Bosch WAP24261AU (8 Months old) when the start button is pressed it just beeps.I have checked everything possible. has door open symbol glowing on left hand side of panel. checked Manual and run though possible problems. can you help?

1 answer
Bosch Home Appliances
BoschHomeAUBosch Home Appliances

Hi SEL,

Thanks for your question. We're sorry to hear that you're having issues with your Bosch WAP24261AU Washing Machine.

We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

Sharon Hunt

Sharon Huntasked

Serie 6 WAP24261AU

I have a WAE24272AU front loader - just over 2 years old and now the powerboard has gone - I have lodged a form with Bosch but need to know how long it will take before a resolution as I have no washing machine?

3 answers
Caroline
Caroline

Hi Sharon, we are still without a washer, however Bosch were quick to respond, and send a service agent. They then decided to give a replacement machine as this particular machine is no longer avaliable.
It has been 2 weeks and still waiting!

Sharon Hunt
Sharon Hunt

Many thanks - I have decided to bite the bullet and get another brand of machine - I think that after only 2 years it's just the beginning of problems with the machine

Bosch Home Appliances
BoschHomeAUBosch Home Appliances

Hi Sharon,

Thanks for your question regarding the estimated time it will take to resolve the issues you're having with your Bosch WAE24272AU washing machine.

Could you please provide us with your Customer Reference Number so we're able to identify you in our system and get in contact to assist you further?

If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

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