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Touch buttons stopped working
Oven only 1.5 years old and the touch buttons stopped working! Can’t select cooking options. Now need to chase up for repairs. I expect top line over last longer than that and should be fit for purpose! A very dissatisfied owner.
Purchased in November 2021.
6 comments
We have called and you are currently trying to see if you can get a technician to attend as the oven is still under warranties. But the advice we received was that Bosh did not have anyone that services our area?? we are still waiting.
Bosch H.Bosch Home Appliances
Hi Ian,
If the appliance has been taken out side an area that we have service technicians it may require you to organise your own, local technician or to arrange to move the appliance to a Bosch veri... Read more
fied service agent. Our service team will be in touch once we work out the next best option.
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Kamal C.Sydney, NSW
Not heating at all and just sitting there as a showpiece - NSW
We bought this brand new Bosch Serie 8 HB672BS1A pyrolytic oven considering the best product in the market but it seems that this was the huge mistake that was made and also their customer service department is useless and does not help either.
I called Bosch customer service way before Christmas and was advised that someone will contact me or will get a text message from the service department to organize for someone to come and fix the oven as it is not heating at all. No one showed before Christmas and when I called them to follow up they c...Read more
ould not find my complaint number which means the request was not logged at all. I had to request this again to be followed up and the again the same thing was told that someone will contact me via text message to fix the unit and charge me for service call but realistically there should not be any charge as I have not used and oven itself is faulty which needs to be fixed by Bosch, so far no one has contacted me for service call.Purchased in May 2021 at Bing Lee Physical store for $1,400.00.
2 comments
Bosch H.Bosch Home Appliances
Hi Kamal,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your oven.
We'd like to help, if you email us at [email protected], quoting BSH79... Read more
The email has been sent so please review and provide urgent assistance.
Thank you,
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DONT BUY A BOSCH oven in WA
Dont buy a Bosch oven in Western Australia.. if it has a problem like the $2000 one I just brought at Good Guys there is basically no avenue for your warranty to be honoured..
Wish I had of brought the Electrolux one instead..I have hit an absolute dead end with Bosch customer service.. no one will come out to look at it or return a call .
Purchased in October 2021 at The Good Guys for $2,000.00.
1 comment
Bosch H.Bosch Home Appliances
Hi Nick,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your oven.
We'd like to help, if email us [email protected], quoting BSH7262 in ... Read more
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Find out how Bosch Serie 8 HBG672BS1A compares to other Wall Ovens
Know better, choose better.
Donald B.
- 4 reviews
We should have purchased another Brand
The oven is great, Oven appears to cook food evenly the grill is good, the best feature is the rapid heat setting (preheat) that gets the oven up to temperature very quickly, the only reason for the 1 star they do not have a Service Agent in Gippsland where I am located and if it develops a fault it's my problem which has been the issue with a cooktop I purchased at the same time. Bosch don't want to know you when this happens. They don't call back, Customer service is not good. I have been chasing them for weeks.
Purchased in April 2021 for $1,199.00.
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AnandSydney
- 4 reviews
- 6 likes
- Serie 8 HBG672BS1A
- Verified purchase
All product faults are installation faults
I bought this oven from Appliance Online and got it installed from licensed carpenter. We noticed that door is not aligned and oven does not sit properly in the cabinet. My carpenter showed me that the diagonals differ by few millimetres. When I raised complaint for the first time they warned me if it is installation fault I will be charged. Since then I have sent many photographs details and two engineer have visited from their partner as Bosch do not have their own engineers. First engineer tried to fix the door to an extent. The second engin...Read more
eer showed spirit level that since the oven is not levelled it is unaligned. We have tried to explain Bosch that my cabinet is perfectly levelled but we had to intentionally put support as oven is shorter on one side. However they are not ready to listen or escalate this issue. The oven has no functional issues.Purchased in September 2021 at Appliances Online for $1,087.00.
2 comments
Bosch H.Bosch Home Appliances
Hi Anand,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch oven. We'd like to help, if email us at [email protected], quoting BS... Read more
Thanks for your response. Unfortunately I am back to where I started. Now I have been offered another engineer to check wether my cabinets are as per the manual or not with the message if they are not... Read more
I will be charged for engineer visit. Looks like a new way to distract from original issue. The simple issue is that your Oven is not even and measures different on both diagonals and both sides. The fault lies in your oven metal and changing the wood is not going to fix it.Similar opinion? Write a review on ieatwords.com.au!
Tony SAU
- 7 reviews
Worst Controls on the planet
Worst Oven Ive ever had the misfortune to own.
Pro-
- Oven Heats decently when it decides it wants to operate.
Cons-
- Open Oven at any decent temp and Steam will scald you so stand back.
- Try and set timer and press start and it doesnt start it sits there waiting for you to press start again. Set time and wait for it to start it sometimes does, sometimes doesnt. Set time watch it start to count down and walk away; come back 10 minutes after the end time should have happened and its paused at 2 seconds past when it should have starte...Read more
1 comment
Bosch H.Bosch Home Appliances
Hi Tony S,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch Oven HBG672BS1A.
If you require further assistance please call us on 1300 369 744.
Regards, Bosch Home Australia
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LotusbudSouth East Queensland, QLD
- 12 reviews
- 4 likes
Great oven so far
The oven looks very good and cooks very evenly and certainly quicker than my old appliance although have only used a few times to date..Took a little time to master the controls correctly.Yet to use the pyrolylitic function. Cools down relatively quickly and can’t wait to try some cake making as I think it will do an excellent job.
1 comment
Bosch H.Bosch Home Appliances
Hi Lotusbud,
Thanks for your review. We appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that you're enjoying the appliance.
If you have any questions feel free t... Read more
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Broken after 2 weeks
I did like how the oven performed after install, however after only 2 weeks it failed. An error was displayed E0532.
I have had to contact Bosch 3 times to arrange a technician, who was due today. After no one showed up and chasing the technician again,
I have now been told, parts are required which will take an additional 5 business days, once Bosch has approved the repair.
Come on Bosch, I expected better from you! Extremely disappointed!
1 comment
Bosch H.Bosch Home Appliances
Hi Kerry,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your oven.
We'd like to help you investigate, so could you please send us an email at... Read more
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LynnSunbury
- 5 reviews
- 1 like
Good looking unit
Well I have only had this for 3 weeks as I moved into our new home and here was no dishwasher. Very clever unit. tells me when there are only 2 rinses left so add some more rinse aid. No buttons on the outside so kids cant play with the switches, very very quiet which is a plus, easy manual instructions, I pressed the wrong cycle and it was easy to change it over. didn't have to read the whole book. I love it
1 comment
Bosch H.Bosch Home Appliances
Hi Lynn,
Thanks for your review. We appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that you're enjoying the peace and quiet.
If you have any future queries, ple... Read more
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Find out how Bosch Serie 8 HBG672BS1A compares to other Wall Ovens
Know better, choose better.
ShariBrisbane
Looks good, works well, pyrolytic cleaning so so
I have recently had 2 of these ovens installed as part of a new kitchen renovation. We bought these ovens as we have used their sister brand siemans (loved those ones) in another renovation however the price point on the bosch this time was the selling point for us. I like these ovens, they're ok, would I buy them again or recommend them? Probably not. My biggest gripe would be the pyrolytic self cleaning function, it's pretty woeful. Even after a clean on the highest setting I'm still left with marks in the oven which I have to get in and scru...Read more
b which defeats the purpose, if i wanted to do that i wouldn't have bought a pyrolytic. It just doesn't seem to heat high enough to turn the dirt into dust which our last siemans oven was amazing at. While this oven is by no means cheap, I guess you get what you pay for.1 comment
Bosch H.Bosch Home Appliances
Hi Shari,
Thanks for your review. We appreciate the feedback about your Bosch HBG672BS1A Oven.
If you have any future queries, please feel free to call us on 1300 369 744.
Regards, Bosch Home Australia.
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LivAdelaide
- 8 reviews
Efficient and sleek
This oven is great. It is simple to use (once you get the hang of it!) and intuitive. It seals well and doesn’t let hot air out once it is closed. There is a function where you can set what time it starts and when it finishes so you can set it and then leave the house and come back to a cooked meal! It seems to steam food more than crisp it up.
1 comment
Bosch H.Bosch Home Appliances
Hi Liv,
Thanks for your review. We appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that you're happy with the appliance.
If you have any future queries, please f... Read more
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Kelly FoxFairlight
- 7 reviews
- 1 like
Nice looking but can be annoying.
Bought this oven because it looked great and I liked the idea of the dial and the pyro element. The pyro part is excellent, it cleans the oven really well.
The dial is fun, but a bit of a pain esp when trying to explain to older people how to use the oven. I would often think I'd turned the oven on and only realise later that I hadn't and it hadn't been warming up. Has a few aspects to it that are a bit frustrating! Also the screen kept going a bit funny at times & I had to switch it on and off to make it come right again.
1 comment
Bosch H.Bosch Home Appliances
Hi Kelly Fox,
Thanks for your review. We appreciate the positive feedback about your Bosch HBG672BS1A Oven.
f you have any future queries, please feel free to call us on 1300 369 744.
Regards, Bosch Home Australia.
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ClaireBearCranebrook
- 5 reviews
Easy to use, but still learning settings...
I love my oven. In fact, I have 2 of them mounted one on top of the other.
They are super easy to use and cook evenly and quickly, consistently.
I have had a little trouble finding the perfect setting for baking cakes, but I’m sure with a little time and experimenting I’ll work that out too.
1 comment
Bosch H.Bosch Home Appliances
Hi ClaireBear,
Thanks for your review. We appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that you're enjoying the appliance.
If you have any future queries, ple... Read more
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FirepowerSouth East Queensland, QLD
- 12 reviews
Great Oven - and good like all Bosch items
Extremely great value for money. You can not go wrong with Bosch. We also have the Bosch induction cook top and washing machine.
It took my wife a little while to learn how to do the controls because it was new to her but now great. The central control is great once you understand it
We are pleased with the way it cooks.
Col
1 comment
Bosch H.Bosch Home Appliances
Hi Firepower,
Thanks for your review. We really appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that you're enjoying the appliance.
If you have any future querie... Read more
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jody
- 5 reviews
- 2 likes
- Serie 8 HBG672BS1A
- Verified purchase
amazing
great oven, love the easy cleaning and instal, we built a brand new kitchen and its slick design looks stunning in the kitchen. Food is always cooked consistently there are no surprises with this oven and I love all the different settings for different meals like the roast meat, chicken settings etc which are easily accessible.
1 comment
Bosch H.Bosch Home Appliances
Hi Jody,
Thanks for your review. We appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that you're enjoying the appliance.
If you have any future queries, please fe... Read more
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Find out how Bosch Serie 8 HBG672BS1A compares to other Wall Ovens
Know better, choose better.
RyanMelbourne
- 4 reviews
You can't go wrong with Bosch
This oven is one of the Bosch appliances I have at home. To be honest, I have been using Bosch appliances for years and the quality is just superb. You can't go wrong with Bosch. This oven looks great in the kitchen and it's easy to use. So far, I have no issues/complaints about this oven.
1 comment
Bosch H.Bosch Home Appliances
Hi Ryan,
Thanks for your review. We really appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that you're enjoying the appliance. If you have any future queries, pl... Read more
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FrollsSydney
- 5 reviews
Good oven
This is a good oven. Nice features. Easy to program thus far. Labels are clear and functions are easy to identify. Clock is also easy to set (unlike others i have had). We have found food to be cooked evenly. We love chocolate cake and we get perfect results every time with this oven.
1 comment
Bosch H.Bosch Home Appliances
Hi Frolls,
Thanks for your review. We really appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that the appliance is serving you well.
If you have any future queri... Read more
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Jin
- 4 reviews
good oven
I am not use oven frequently, I bought this one after my kitchen renovation done, choose it because it is made in Germany. It looks good, easy to use, easy to clean, cook food evenly and nice. Preheat is very fast. It is also very quiet when working. I love it.
1 comment
Bosch H.Bosch Home Appliances
Hi Jin,
Thanks for your review. We really appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that you're enjoying the appliance.
If you have any future queries, ple... Read more
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JaxmingBrisbane
- 3 reviews
- 1 like
Works until it doesn't
The product was okay, it worked well for the first couple of months and then the heating component gave in. Was covered by warranty, but it was a little bit of a hassle in getting it sorted with Bosh. It's definitely value for the price you pay, just make sure you get that extra warranty in!
1 comment
Bosch H.Bosch Home Appliances
Hi Jaxming,
Thanks for your review. We appreciate the feedback about your Bosch HBG672BS1A.
If you have any future queries, please feel free to call us on 1300 369 744.
Regards, Bosch Home Australia.
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V. HSydney
- 4 reviews
Best oven in history and no wait times or burnt meals!
Bought this oven after old one died. The oven cooks perfectly and evenly. The rapid heating only takes 2-3 mins before the oven is ready. All meals cooked in the oven have been perfect no burning. Being a pyrolytic oven this means you wont need to use chemicals to clean it. It's great.
Only fault is price is a bit high but if you can get this at a discount grab it!
1 comment
Bosch H.Bosch Home Appliances
Hi V. H,
Thanks for your review. We really appreciate the positive feedback about your Bosch HBG672BS1A Oven, we're glad to hear that you're enjoying the appliance.
If you have any future queries, pl... Read more
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Questions & Answers
Alistair W.asked
Having trouble changing the pilot light. Can’t seem to get the glass cap off. Any advice?
No answers
Roseanneasked
My oven is smoking during pyrolytic mode and I think this is because there is a lot of build up on the element/roof of the oven. Can you recommend how I can clean this prior to using the pyrolytic mode?
1 answer
Bosch H.Bosch Home Appliances
Hi Roseanne, We recommend wiping down your appliance before every pyrolytic clean. You can remove these residues using lemon juice before turning on a pyrolytic clean if required. Kind Regards Bosch Home Australia
Kailyn D.asked
can i switch to 12 hour time instead of 24 hour?
1 answer
Bosch H.Bosch Home Appliances
Hi Kailyn D.,
Thank you for your question. With the model HBG672BS1A it is programed in the 24 hour format and cannot be changed (Please refer to page 19 of your instruction manual). Thank you again for your question. should you need anymore help please contact our team on 1300 369 744. Kind regards,Bosch Home Australia
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Bosch H.Bosch Home Appliances
Hi Ian,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your oven. Please call us on 1300 369 744 and we'll be happy to assist.
Regards,
Bosch Home Australia