Recently my dog had to visit a specialist centre to have an airway surgery. I claimed through GapOnly - it was quick and efficient. It left me to pay the left over balance which is a great stress reliever to not have to pay the full amount and wait for reimbursement.
I have never had any issues or complaints when claiming through my insurance.
I would 100% recommend GapOnly and Bow Wow Meow!

Bow Wow have been a pleasure to deal with. Unfortunately we have had to use this policy more then we ever would have liked but I must say Bow Wow has been amazing. Fast refunds and now with our vet having gap only option is great

Thanks to all the team at Bow Wow

I always recommend Bow Wow Meow pet insurance when asked. They are very easy to deal with, and provide excellent value for money. I wish I had my first dog insured with them too.

We covered our young pup for accident and illness and we CHOSE to be covered for 70% of vet expenses - although you must be sure to read and understand any exclusions, caps and yearly limits. When our pup became gravely ill, only a matter of months after taking out insurance, that is exactly what BWM paid, to the cent. . We were kept informed, the claims lodged on our behalf by the vet and the whole process was very reassuring and smooth. No quibbling, no arguments.

Given our recent experience, we would very happily recommend Bow Wow Meow.

N & S Jones, Sydney NSW

14 yrs insurance. First claim. Very understanding and considerate staff member assisted and set up required details prior to lodging claim which made the process flow very smoothly. claim lodged by Animal Hospital which allowed me to follow progress of claim

Paddington is almost 11 and we have always had health insurance for him. It gives us peace of mind and means we can always provide him with the best care. We’ve submitted a claim on three occasions and have received, fair, expedient and empathetic service from Bow Wow Meow, for which I am sincerely grateful. I wouldn’t hesitate to recommend them to other pet owners.

I have been very happy with the cover I have received through Bow Wow Meow insurance. My dog developed a form of skin cancer and the policy has covered her chemotherapy which would otherwise have been a heavy financial burden in our family. Claims have been rapidly processed and the link to vet computer systems makes making a claim easy.

I haven't had pet insurance before, but bought this policy last year for my mini Schnauzer puppy Roisin. Unexpectedly she needed a procedure and surgery in February this year. Although it wasn't a big operation it cost in the thousands and I was glad I took out the 80% cover, no excess option. Claiming was easy through the website. I highly recommend this cover, and advise people to read details of all policies carefully when choosing which insurer and which cover option. Really happy I took it out, the premium isn't cheap but well worth it and I will definitely keep this policy going for the life of my beloved pup.

Easy to set up, easy to lodge, time company needs for processing the claims is alright (could
be under 14 days... especially with big sums)
Been with the company for a year now, just insured my second puppy

It is very expensive but compared to other Insurances you at least pay back claims, heaps of companies refuse it.

We once had an issue and we called to discuss and it turned out very good at the end. Thanks for that!

My dog had spinal surgery and costs were covered quickly and efficiently. I have been with Bow Wow for 10 years. I have 2 dogs and both have had orthopedic surgery. No need to look elsewhere for a great company.

My dog has lymphoma since nov 18. The treatment is weekly and the cost is hugh. I was very worry that i cant help her and will loss her very soon. Luckily i can submit my claim online very easy and i can do it any time and any where. Plus the fast process, i can claim back my money fast. I am very impress and i would definitely recommond this pet insurance to everyone!!

Have been with Bow Wow Meow for some time now and had several occasions for needing to claim, they have been straight on to it keeping me updated every step of the way...I am more than happy to say they are very professional in everything they have done for me. Thank you.

My dog ingested foreign object requiring urgent medical attention. We first took him to the vet followed with overnight stay in Animal Emergency. Few days after submitting the claim, BWM processed the claim as per the policy without delay. We can't thank enough for your continuous commitment to your customer despite the corona pandemic situation we are all facing right now. Thank you for your top notch service! I have since recommended BWM to our family friends.

Making a claim with BWM is easy and uncomplicated. The claims portal is easy to use. My claims are always explained clearly and I always receive the refund I am expecting. Good value for money.

Quick and efficient claims process, gave us great peace of mind at a stressful time. We have been with Bow Wow since we got our pup 4 years ago and very happy

I came across this company via a referral from a friend. I would highly recommend Bow Wow Meow to any cat owner, the service so far has been great, claiming is simple and speaking to someone about an issue is no problems

It has been a very easy process to setup my pets cover from the beginning and to make claims. The claims are taking 1 to 2 weeks once lodged by my vet, directly to Bow Wow on my behalf. The benefits are as advertised, 80% of the bills, up to the limit allowed. I have had cover for just 1 year, with my fur baby having several issues in the last few months, all have been covered.

Bow Wow Meow have been awesome. Could not have asked for better.We have a dog that is terminally ill and we have been sooo put at ease with swift and reliable services

Glad that the accident policy covers 80% of emergency costs. Appreciate they included injested items because that's what my dog did and we needed over 1000 worth of costs covered. Would prefer if they did direct payment to the vet and we pay the difference rather than reimbursing because it took a few weeks to get the cheque back.