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Reviews

4.2

55 reviews
5
(40)
4
(3)
3
(3)
2
(0)
1
(9)
  • Value for Money
    3.9 (50)
  • Transparency
    4.0 (48)
  • Customer Service
    4.2 (48)
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Jen

JenGreater Melbourne (Metropolitan), VIC

Happy

published

Recently my dog had to visit a specialist centre to have an airway surgery. I claimed through GapOnly - it was quick and efficient. It left me to pay the left over balance which is a great stress reliever to not have to pay the full amount and wait for reimbursement.
I have never had any issues or complaints when claiming through my insurance.
I would 100% recommend GapOnly and Bow Wow Meow!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers

Paid as promised.

published

We covered our young pup for accident and illness and we CHOSE to be covered for 70% of vet expenses - although you must be sure to read and understand any exclusions, caps and yearly limits. When our pup became gravely ill, only a matter of months after taking out insurance, that is exactly what BWM paid, to the cent. . We were kept informed, the claims lodged on our behalf by the vet and the whole process was very reassuring and smooth. No quibbling, no arguments.

Given our recent experience, we would very happily recommend Bow Wow Meow.

N & S Jones, Sydney NSW

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

speedy claim

published

14 yrs insurance. First claim. Very understanding and considerate staff member assisted and set up required details prior to lodging claim which made the process flow very smoothly. claim lodged by Animal Hospital which allowed me to follow progress of claim

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
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Bindii

BindiiGreater Melbourne (Outer), VIC

  • 2 reviews

Peace of mind bow meow wow. All pets deserved to be loved and to receive the best medical care for illness and injury.

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
SallyGW

SallyGWGreater Melbourne (Metropolitan), VIC

Really good cover, easy to claim, prompt service

published

I haven't had pet insurance before, but bought this policy last year for my mini Schnauzer puppy Roisin. Unexpectedly she needed a procedure and surgery in February this year. Although it wasn't a big operation it cost in the thousands and I was glad I took out the 80% cover, no excess option. Claiming was easy through the website. I highly recommend this cover, and advise people to read details of all policies carefully when choosing which insurer and which cover option. Really happy I took it out, the premium isn't cheap but well worth it and I will definitely keep this policy going for the life of my beloved pup.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
kathy

kathyDarling Downs, QLD

claims

published

My dog had spinal surgery and costs were covered quickly and efficiently. I have been with Bow Wow for 10 years. I have 2 dogs and both have had orthopedic surgery. No need to look elsewhere for a great company.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
Emma

EmmaSydney Surrounds, NSW

Great, Fast, Easy Service

published

My dog has lymphoma since nov 18. The treatment is weekly and the cost is hugh. I was very worry that i cant help her and will loss her very soon. Luckily i can submit my claim online very easy and i can do it any time and any where. Plus the fast process, i can claim back my money fast. I am very impress and i would definitely recommond this pet insurance to everyone!!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
Sean M.

Sean M.Greater Melbourne (Metropolitan), VIC

Great service, highly recommended

published

I came across this company via a referral from a friend. I would highly recommend Bow Wow Meow to any cat owner, the service so far has been great, claiming is simple and speaking to someone about an issue is no problems

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
Robyn-lee F.

Robyn-lee F.South West, WA

Peace of mind

published

My cat got very sick which cost me around $10k. The claim Covered most of my out of pocket expenses. The claims process was easy. The consultants kept me updated with the progress of my claim application and provided regular updates. I would highly recommend.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
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Sascha

SaschaSydney, NSW

  • 2 reviews

Great Quick Service

published

Vet lodged my forms for me, within a few weeks I was paid out. No questions were asked as it was my first claim I was worried what I would receive back. Very happy with their process.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
Eric

EricSouth East Queensland, QLD

  • 6 reviews

Red-tape gets in the way of the relationship...

published

Our Shetland Sheepdog Honey has been insured with BWM since late 2010, then at age eight (8) months. We have had very good relations with and service from BWM since then, and Honey has had rather more than his fair share of issues. But I do object to the pettifogging red-tape sometimes encountered with his business. Most recently I had a simple query addressed to them by e-mail, but back came a response that for "privacy reasons" what is the date of birth? Mine (his owner) or his, I queried? Turns out they require MY date of birth - Dog knows why or what this has to do with things. Tiny things like this can sour a relationship, and I still await a response to my enquiry. It's disappointing.

B M Watson
.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
Brooke

BrookePerth, WA

  • 2 reviews

Thankyou bow wow insurance

published

Lodged my first claim for my German Shepherd. During a stressful time bow wow insurance were so fast and efficient and made the bill the least stressful part - we were reimbursed for 70% of the bill within 4 days. The peace of mind plan is definitely worth the price. I will definitely be recommending this pet insurance and taking out policies for my future pets with them.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Brooke, so glad we could assist and your claim was processed smoothly. Thank you for the review.

Alana

AlanaSouth East Queensland, QLD

No claims first year insured and premium goes up!!

published

Have had my dog insured for 1 year, he is about to turn 2.
I have made no claims and his yearly insurance has gone up from $449 to over $600!!
What a joke! will I be paying over $800 next year.
Cancelling asap!

Transparency
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance
Jjjjjj

JjjjjjHarrison 2914, ACT

Don’t purchase with them! Horrible experience!

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance
kyatesbell

kyatesbellGreater Melbourne (Inner), VIC

Very happy customer!

published

I have been with Bow Wow Meow pet insurance for my Cavalier "Ruby" for 6 years now and I have never had a problem anytime I have made a claim. Simple process, around 80% each time and no hassles at all. Worth it for peace of mind.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets-1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

That is good to hear kyatesbell. Thanks for the review.

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JoM

JoMPerth, WA

  • 2 reviews

Saved us this year

published

Having 4 dogs insured with bow wow meow and never really having to claim on them over the past 4/5 years, that all changed this year when one of our dogs went through a nightmare year with claim after claim of unrelated condition. Bow wow meow have paid out over $4,500 to us this year. I cant express how relieved we are to have the insurance in place, we have a few more claims to make before (fingers crossed) we can get a break from the vets and I also have everything crossed bow wow meow will pay them out as quickly as they have done the rest.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedNo
Number of Pets4 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi JoM, glad we have been able to assist in your time of need. thank you for the review.

Waste money

published

The so-called team of veterinarians of this company called the operation to remove the testes due to the threat of cancer in my dog as usual castration and, relying on my policy, agreed to return $ 50 only. Castration $ 350, the operation that my dog needs $ 1300, payments in case of cancer - $ 0 because it is not treated in animals. In this case, it remains to watch your pet slowly dying.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Yuliya, I am sorry to hear this. Please can you email your policy number with the above review to [email protected] I will get the resolutions team to investigate as soon as possible. Many thanks.

Yuliya
Yuliya

It doesn't make any sense because I tried to claim and as a result I got my nerves and time spent. I'm not your client anymore. It would be better if I left the money spent on insurance and spent it on surgery for my dog.

The reviewer stated that an incentive was offered for this review

Mike

Mike

  • 2 reviews

Woof!!

published

The process was clearly explained and fair. The claim was quickly paid. Can’t ask for more than that.i would end this review now except they don’t accept less than thirty words. This is the only complaint I have with Bow Wow Meow.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Mike, thank you for the review. Glad the claim was quick and met expectations.

John

JohnSouth East Queensland, QLD

  • 2 reviews

Everything I expect with Pet insurance

published

We unfortunately had to make a few claims for our Pet Shiloh. However, Bow Wow Meow let insurance has an easy claims procedure which is fast, efficient and claims are settled in a timely fashion.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi John, that is great to hear. Thanks for the review. Wishing Shiloh a speedy recovery.

ScubaGirl

ScubaGirl

  • 2 reviews

1st claim - perfect!

published

Lodged our first claim after an injury to our dog. Claim paid promptly and as per policy. We have only had the policy for 10 months but will be continuing.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi ScubGirl, thank you for the review and good to see your claim was paid promptly.

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