Recently my dog had to visit a specialist centre to have an airway surgery. I claimed through GapOnly - it was quick and efficient. It left me to pay the left over balance which is a great stress reliever to not have to pay the full amount and wait for reimbursement.
I have never had any issues or complaints when claiming through my insurance.
I would 100% recommend GapOnly and Bow Wow Meow!
Paid as promised.
We covered our young pup for accident and illness and we CHOSE to be covered for 70% of vet expenses - although you must be sure to read and understand any exclusions, caps and yearly limits. When our pup became gravely ill, only a matter of months after taking out insurance, that is exactly what BWM paid, to the cent. . We were kept informed, the claims lodged on our behalf by the vet and the whole process was very reassuring and smooth. No quibbling, no arguments.
Given our recent experience, we would very happily recommend Bow Wow Meow.
N & S Jones, Sydney NSW
14 yrs insurance. First claim. Very understanding and considerate staff member assisted and set up required details prior to lodging claim which made the process flow very smoothly. claim lodged by Animal Hospital which allowed me to follow progress of claim
Peace of mind bow meow wow. All pets deserved to be loved and to receive the best medical care for illness and injury.
My maltese shitzu jack russell needed orthopaedic surgery on his leg due to an injury. Bow meow wow were great as they approved the major surgery in around one and a half hours. The surgery was done by chris preston at pet emergency and specialist centre at malvern. I insured charlie as soon as I got him as a pup. I chose bow meow wow because it is owned and operated by vets .
I chose peace of mind insurance no excess and 80 % back so I could always give my boy the best medical treatment available . Every pet deserves the best care available ...
Really good cover, easy to claim, prompt service
I haven't had pet insurance before, but bought this policy last year for my mini Schnauzer puppy Roisin. Unexpectedly she needed a procedure and surgery in February this year. Although it wasn't a big operation it cost in the thousands and I was glad I took out the 80% cover, no excess option. Claiming was easy through the website. I highly recommend this cover, and advise people to read details of all policies carefully when choosing which insurer and which cover option. Really happy I took it out, the premium isn't cheap but well worth it and I will definitely keep this policy going for the life of my beloved pup.
My dog had spinal surgery and costs were covered quickly and efficiently. I have been with Bow Wow for 10 years. I have 2 dogs and both have had orthopedic surgery. No need to look elsewhere for a great company.
Great, Fast, Easy Service
My dog has lymphoma since nov 18. The treatment is weekly and the cost is hugh. I was very worry that i cant help her and will loss her very soon. Luckily i can submit my claim online very easy and i can do it any time and any where. Plus the fast process, i can claim back my money fast. I am very impress and i would definitely recommond this pet insurance to everyone!!
Great service, highly recommended
I came across this company via a referral from a friend. I would highly recommend Bow Wow Meow to any cat owner, the service so far has been great, claiming is simple and speaking to someone about an issue is no problems
Peace of mind
My cat got very sick which cost me around $10k. The claim Covered most of my out of pocket expenses. The claims process was easy. The consultants kept me updated with the progress of my claim application and provided regular updates. I would highly recommend.
Great Quick Service
Vet lodged my forms for me, within a few weeks I was paid out. No questions were asked as it was my first claim I was worried what I would receive back. Very happy with their process.
Red-tape gets in the way of the relationship...
Our Shetland Sheepdog Honey has been insured with BWM since late 2010, then at age eight (8) months. We have had very good relations with and service from BWM since then, and Honey has had rather more than his fair share of issues. But I do object to the pettifogging red-tape sometimes encountered with his business. Most recently I had a simple query addressed to them by e-mail, but back came a response that for "privacy reasons" what is the date of birth? Mine (his owner) or his, I queried? Turns out they require MY date of birth - Dog knows why or what this has to do with things. Tiny things like this can sour a relationship, and I still await a response to my enquiry. It's disappointing.
B M Watson
Thankyou bow wow insurance
Lodged my first claim for my German Shepherd. During a stressful time bow wow insurance were so fast and efficient and made the bill the least stressful part - we were reimbursed for 70% of the bill within 4 days. The peace of mind plan is definitely worth the price. I will definitely be recommending this pet insurance and taking out policies for my future pets with them.
No claims first year insured and premium goes up!!
Have had my dog insured for 1 year, he is about to turn 2.
I have made no claims and his yearly insurance has gone up from $449 to over $600!!
What a joke! will I be paying over $800 next year.
Don’t purchase with them! Horrible experience!
This insurance company is horrible. DON’T purchase with them! They rejected claims for non sense.
When I first rescued my cat, she had a little bit of loss of hair in one spot, probably just skin allergy to new environment.
Then last month, I took my cat to the vet for another condition- feline acne, which is completely different from skin allergy. Acne is due to oily food or plastic bowl and incurred black chin acne. Bow wow meow declined my claim of feline acne because they think it’s pre-existing condition, which is totally bullsxxx! Th...ey should know these two conditions are totally different but just argued that they’re all skin problem. I have purchased this insurance for so long and never had a claim. I felt disappointed and disgusted by how customers are treated. They didn’t even cover consultancy fee but the cover said they would. I just cancelled my policy and want my money back.
Very happy customer!
I have been with Bow Wow Meow pet insurance for my Cavalier "Ruby" for 6 years now and I have never had a problem anytime I have made a claim. Simple process, around 80% each time and no hassles at all. Worth it for peace of mind.
Saved us this year
Having 4 dogs insured with bow wow meow and never really having to claim on them over the past 4/5 years, that all changed this year when one of our dogs went through a nightmare year with claim after claim of unrelated condition. Bow wow meow have paid out over $4,500 to us this year. I cant express how relieved we are to have the insurance in place, we have a few more claims to make before (fingers crossed) we can get a break from the vets and I also have everything crossed bow wow meow will pay them out as quickly as they have done the rest.
The so-called team of veterinarians of this company called the operation to remove the testes due to the threat of cancer in my dog as usual castration and, relying on my policy, agreed to return $ 50 only. Castration $ 350, the operation that my dog needs $ 1300, payments in case of cancer - $ 0 because it is not treated in animals. In this case, it remains to watch your pet slowly dying.
The reviewer stated that an incentive was offered for this review
The process was clearly explained and fair. The claim was quickly paid. Can’t ask for more than that.i would end this review now except they don’t accept less than thirty words. This is the only complaint I have with Bow Wow Meow.
Everything I expect with Pet insurance
We unfortunately had to make a few claims for our Pet Shiloh. However, Bow Wow Meow let insurance has an easy claims procedure which is fast, efficient and claims are settled in a timely fashion.
1st claim - perfect!
Lodged our first claim after an injury to our dog. Claim paid promptly and as per policy. We have only had the policy for 10 months but will be continuing.
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