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ScubaGirl
- 2 reviews
1st claim - perfect!
Lodged our first claim after an injury to our dog. Claim paid promptly and as per policy. We have only had the policy for 10 months but will be continuing.
1 comment
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Dee S.Perth, WA
First claim for an ear infection
Decided to ensure our tabby with Bow Wow after reading good reviews and chose the peace of mind plan.
We recently had to make our first claim due to our cat getting an ear infection. Our claim was initially declined due to showing clinical signs of a pre-exisiting condition but after The claim was reviewed they approved. I was very pleased with the way they handled my objection to the declined claim. They contacted me straight away and had it resolved within a day. I believe you don’t realise how good a company is until there is a problem and they have the opportunity to correct. I will certainly stay with Bow Wow insurance and use for a future furr babies.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Dee S, I am sorry you are disappointed. I am happy to send this through to the resolution centre for a second look. Please email [email protected] with your policy number and the above review. Thanks
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JesstaPerth, WA
- 29 reviews
- 1 like
Poster Company for why they say Pet Insurance is a rip off!
Do your research thoroughly people before you decide to sign up with this lot. Complete rip off and not worth a cent paid. Will be cancelling as soon as I can first thing Monday morning. Paid for the accident and illness level, second top I believe, and my dog had an ear infection. Not an uncommon illness with dogs and cleared with drops in a couple of weeks. Sent in the claim, which by the way took forever, and today received the rejection letter because he had had an ear infection prior to taking out the insurance, which had all cleared, and ...Read more
so they class this as a prior condition and so refuse to pay. He is a rescue dog who had been abandoned. Checked the dates and it was 8 days before taking out the policy so the VET notes said. Never even thought that an ear infection would be a preexisting condition. What a joke. So why in the world would you take out illness cover? An ear infection is an illness not a condition. Bit more expensive to change but then I have also heard from others, and seen on here, that renewal with Bow wow rip off skyrockets after the first year. They will come back and say all pet insurance providers will class this as a preexisting condition. Just goes to show how true it is that pet insurance is an expensive rip off. As I discovered from Choice: "Pet Insurance is the insurance a business sells when it wants to make money without providing any service at all. Riddled with exclusions and technicalities, pet insurance is one of this country's worst-value insurance products. It relies on emotionally manipulating your love of your pet to sell you worthless insurance. There was not a single policy that we could in good conscience suggest that pet owners consider buying".2 comments
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Jessta, I am sorry you feel this way. Unfortunately, there is not much we can do about pre-existing conditions...we make it very clear on the PDS as to what it is and how it affects claims. They ha... Read more
ve and always will exist and yes, this is for all the pet insurers in the market. Regarding the value proposition, we pay out over $1.5M in claims per month so I can confidently say that we have assisted many pet owners who find great value with our product.
Gee like that response wasn’t completely predictable. Did note that absolutely no reference made by you to the difference between an illness and a condition. In any rate, you have lost this customer a... Read more
nd I hope through this review and others you lose many more. Have now got a much better policy with higher annual limit, no sub limits and a lower monthly premium. Thankfully there is at least 1 good provider in the market.Similar opinion? Write a review on ieatwords.com.au!
Find out how Bow Wow Meow Pet Insurance - Peace of Mind compares to other Pet Insurance
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Lyn1966South East Queensland, QLD
- 7 reviews
Thank Goodness
We have been with Bow Wow since March 2015 when our Scottish Terrier was nearly 5. At that time the premium was almost $600 and it has slowly gone up until it was around $930 this year. During that time we have made no claims and I must confess that this year when I saw the premium amount I nearly opted out as our girl has never been unwell. Thank goodness we remained with them. A few weeks ago she woke up and her front legs were ataxic. We rushed her to the emergency vet and she ended up in hospital for 2 days. She recovered well and appe...Read more
ared to have gallbladder issues that needed following up. The ataxia is still a mystery but it appears to have been a one off event (we hope) and she appears to be fully recovered. She had a follow up gallbladder ultrasound a week later. The total emergency cost for the 2 days was $2880 and the amount we were reimbursed by Bow Wow was $2100, close to 80%. The follow up appointment was $360 and the reimbursement was $290. The claims were processed within several days which we were hugely grateful for as our credit card took a big hit. It is always hard to know what an insurance company is like until you make a claim. I am not interested in small premiums if when you go to claim they will not help you - it is just a complete waste of money. I just had to provide the information from the vet and we got a full breakdown of what percentage of each amount was covered. They did not have to chase me up after the first lodgement of the claim so there was no shilly shallying around. Very grateful and good to know should anything further happen (which we dearly hope does not) that we have assistance with any vet bills. Our girl is back to her wonderful bouncy happy self.1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Lyn, thank you for the review and glad we could assist. Really happy that your girl has made a full recovery and is back to her bouncy happy self.
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- Peace of Mind
- Verified customer
So glad to have taken the plunge with pet insurance
I had looked around and chosen Bow Wow as it seemed like the best plan for my dog. Some people told me it was a waste, and to just save the money however I didn't want to have to come to make a decision about cost or my dog's health. I felt relieved when heard she needed to have major surgery, covering the vet bill was made a lot easier.
1 comment
Social Team S.Bow Wow Meow Pet Insurance
We are so happy to hear this, and appreciate you taking the time to provide your feedback! :)
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LMERRMurrumbidgee Region, NSW
Don't pay 80% increase fees (as remove GST first) increased premium annually over 50% year on year.
Don't pay 80% increase fees (as remove GST first) increased premium annually over 50% year on year. Also treat all vet visits as different issues even when returning on a different day for the same condition.
1 comment
Social Team S.Bow Wow Meow Pet Insurance
Hi Lmerr, we are sorry to hear that you have had an unhappy experience with us and would like to try and help.
Regarding your complaint about treating vet visits as different issues even if they are... Read more
the same condition, this is definitely not supposed to happen, and if an error has been made, we are more than happy to look into it and rectify the situation. It sounds like you are on one of our older policies and have a per-condition excess applied. Just to let you know that all of our new policies do not have an excess, and you have the option to remove the excess on your policy if you would like to, which would do away with this issue.Similar opinion? Write a review on ieatwords.com.au!
mindyourownbusiness
- 2 reviews
I can't stress enough - Do not use this product.
I have just had my insurance claim turned down . No reason given other than the fact that my patella injury is not covered. Yet nowhere in the paper work is this disclosed.
This is a really expensive mistake for me - I just beg other people to please please not use this insurer! I have just paid $3500 out on vet care to not even have a properly worded letter sent on why the issue was refused.
I am currently now involved in having to take legal advice and contact the insurance ombudsman about this firm.
3 comments
Bow Wow M.Bow Wow Meow Pet Insurance
We are very sorry to hear that you are having these issues and we would like to investigate it further. Would it be possible to send an email to [email protected] with your policy number so we can do so? Thanks so much.
Social Team S.Bow Wow Meow Pet Insurance
Hi again, after investigating further, we can see that the reason for your claims being rejected was that the issue was diagnosed and treated during your 30 day waiting period. Please accept our apolo... Read more
gies if the reason for your claims being denied wasn't explained clearly in our communications to you. We will look into improving this in the future. Kind regards, Lindsey.Ah a complete about turn from your initial reasons.
I drew your attention to the illnesses paid out during 30 days and his accident is clearly covered.
The fact that this is now the fourth reason you have given - does not really sit well with me.... Read more
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Excellent Insurance and Customer Care
We couldn't be happier with the care that Bow Wow Meow Pet Insurance has provided for our three cats. Their genuine care and concern for the health and wellbeing our pets has far exceeded our expectations.
Liana in the Customer Care Team has been exceptional to deal with - thank you so much Liana! You are a gem!
We also have friends who have pets insured with them and they too are very happy.
If you are considering a pet insurer, you won't be disappointed.
Highly recommended.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Great to see that we have met or exceeded your expectations Sophie. Thank you for the review and recommendation.
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BlairSouth East Queensland, QLD
Easy claims with good turn around times
It was a very stressful time for us having our little puppy in emergency. I was so relieved to find that the claims process was so easy and efficient. You cannot judge an insurance company until it comes to claim time and for me Bow Wow was absolutely fantastic!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Thank you for the review Blair. Happy to hear that it went well!
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Great service
I have recently made two claims for significant operations for each of my two dogs. Bow Wow Meow processed the claims quit, and worked directly with my vet to get additional information required for processing. I couldn’t be happier with their service and general coverage of the policy.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Great to hear. Thanks you for the review Happy in Darwin
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HannahPerth, WA
Loved it! Until recently...
I had nothing but positive things to say about Bow Wow Meow until recently! I rang up to discuss removing Routine Care off my policy when my policy renews, because this is something I was told I could do when I took out my policy a year ago! But when I tried to do this I was told I would have to pay $105 instead of $71 a fortnight to remove it! How does that even make sense? Pay more money for less coverage?
Im very disappointed as Im now stuck with something I dont want on my policy especially when I didnt want to really take it out to begin with, I was talked into it!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Hannah, that does sound really strange. Please can you email your policy number with the above review to [email protected] and I will investigate. Many thanks
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SammyJAnnandale
- 2 reviews
Not happy! Taking my business somewhere else!
We have had our policy for one year and until recently have been quite happy and all claims paid on time. When it came time to add our new puppy to our existing policy the process was an absolute nightmare! Not only was I unable to add the new puppy online using our existing portal, the wait time on the phone was often 20 mins or longer to speak with someone and when I did get through the customer service staff were abrupt and rude! The last straw for me was when I was told as an existing customer that the premium per month for the new puppy (same breed by the way) would be $30 more a month! When I queried that the staff member was dismissive and I found another policy, a better policy so would not recommend Bow Wow!!!!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Sammy, I am sorry you feel this way. I am happy to investigate the pricing for you or have you changed insurers already?
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JacstarGreater Melbourne (Metropolitan), VIC
Awesome service and claim settled within three days!!!!!!!!
My 18 month old Cavoodle recently required a trip to the Vet Emergency hospital and subsequent follow ups with my local Vet. The claim was submitted and settled quickly (three days). Awesome service. Could not recommend Bow Wow Meow highly enough!!!!!!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
So glad we could assist! Thanks Jacstar
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JulesSouth East Queensland, QLD
- 2 reviews
Fantastic people. Taken the dollar trauma out of the trauma
Easy set up. Terms good. Premium very good
Claims are easy on portal and prompt payment . Gap option at some vets
Changed from another two months ago and so pleased we did
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Great to hear! Thanks for the review Jules.
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LAUREN KENTGreater Melbourne (Outer), VIC
- 2 reviews
The best $47 a month we spend!
Such a small amount of money per month that really gives us peace of mind, to be able to give our fur family member the very best care when (unfortunately) it is needed. Very easy to set up. Their claim process is so easy & streamlined. We have needed to claim twice in 18 months & each claim has been processed in under 3 weeks. Very happy customers!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Thanks for the review Lauren. Glad you have found value in our policies and that it all went smoothly.
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HelenSouth East Queensland, QLD
- 4 reviews
Disappointed with low limit on vet consult fees
Our dog became very ill overnight (vomiting and bloody diarrhoea) and we had to rush her to an emergency vet. The consult fee was $130. After an overnight stay, we took our dog back to her regular vet ($74 per consult) the following morning. We had to make multiply visits to our vet before the problem was diagnosed three weeks later. After lodging my claim, I was advised that consultation fees are only covered up to $300 per year. I am very disappointed by this low limit and annoyed that I am significantly out of pocket after my pet's recent illness. I will probably not renew my insurance with Bow Wow Meow next year.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Hi Helen, I am sorry you feel this way. Unfortunately the majority of pet insurers on the market have a sub limit of $300 in place for vet consults. This was brought in place to get more of a handle o... Read more
n rising premiums as claiming for vet consults became excessive and was impacting the pricing of policies. The majority of conditions on your policy don't have sub limits and go up to the full annual benefit limit.Similar opinion? Write a review on ieatwords.com.au!
ElizaGreater Melbourne (Outer), VIC
So glad we got pet insurance
Like everything - do you research with your policy. Read the really long infomation pack to find out exactly what you are covered for.
When our 10 month old Labrador pup got hit by a car the last thing we wanted to worry about was the money it was going to cost to save her but it was so nice knowing we had insurance. Although everyone we spoke to was very concerned our claim wouldn't be approved they were wrong. Bow Wow Meow has paid out just under 15k for our dog as she had to spend a month in hospital and had to receive multiple surgeries i...Read more
ncluding a specialist surgery. The claiming process was really easy and very quick which very little hassle. I honestly don't know what would of happened if we didn't have insurance and will be forever grateful we were recommended to go with Bow wow Meow. Thank you!1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Thanks for the review Eliza. Glad we were able to cover most of the cost with very little hassle. We wish your dog a speedy recovery.
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DebWestern Australia
Great Insurance Experience.
Am first time insurer & no regrets. Recent claim with rebate lodged by vet upon payment. Bow Wow text claim progress & rebate received in bit over a week. Fabulous product & service.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Good to hear this Deb. Thank you for the review.
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Julie Allman
- 2 reviews
So glad I chose Bow Wow Meow
Could not be more pleased with policies with Bow Wow; have 5( 4 cats and 1 dog) all insured with this company. Claim process very easy have never regretted taking out insurance with this company.
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Great to hear...thanks for the review Julie.
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Simon MCanberra 2600, ACT
Really good experience
Bow Wow Meow was absolutely fantastic when my dog was having treatment for cancer.
My vet was able to lodge every claim automatically (so no paperwork for me) and the money was usually in my account in less than a week.
Bow Wow Meow covered 80% of everything (plus annual excess) and didn't dispute any claims. There were a couple of administrative stuff-ups I had to contact the company about but they were fixed very quickly.
Bases on my experience I'd definitely recommend them. Just make sure you read all the terms carefully before you sign up as they do have some limits and exclusions (e.g. they wont cover anything dental). But overall I was very impressed, especially as they are one of the cheaper options!
1 comment
Bow Wow M.Bow Wow Meow Pet Insurance
Thank you for the review Simon. Glad we met or exceeded expectations.
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Bow Wow M.Bow Wow Meow Pet Insurance
Hi ScubGirl, thank you for the review and good to see your claim was paid promptly.