Well, by reading all the bad reviews I feel a bit worried about my order. Despite the high delivery fees ($12) my order still not on the way. I have ordered from different companies, from overseas and my orders have been delivered quicker... I just don’t get it, there’s no information about the shipment and the delivery fees are so expensive for the service I got.
I am from Melbourne so maybe I can come to your warehouse and get the shoes?

Ordered some 3 pairs of shoes over 2 weeks ago, and order has not yet been dispatched. Had a live chat and was advised that orders may take 4-8 business days and that this was business day 6. Had an email response at Business day 9 to say the order would be dispatched any day. Now at end of Business day 11 and still no dispatch for any of the 3 pairs of shoes I ordered.
This is a particular long time for items that I assumed were in stock. I could possibly understand if one pair were outstanding, but nothing has been dispatched.
There should be some feedback as to why there is a delay.
I also think that they should include the Dispatch advice (4-8 business days) in their order confirmation email.

Due to Covid19 most retailers were closed so I thought I'd buy a pair of shoes online from an Australian business. I don't usually buy shoes online because I'd like to try them on. I am having a terrible experience with Brand House Direct. Their customer service is nothing to boast about, as the shoes are a size too small, even though I am always a 7, it looks like I need an 8 for this shoes! The process of a simple exchange is too painful and time consuming. I had faster responses and easier exchanges from overseas companies who exceeded my expectations and always put customers first. I will never deal with Brand House Direct.

Only order if you can wait and wait and wait!!! No option for express post for obvious reasons!!! It took 6 business days for this company to put my shoes in a box and create a postage label. So slow!!! I got a slow response when I asked about shipping so I will never order from this slow and unhelpful company. [name removed] said "expect dispatch in 4-8 business days from our Melbourne warehouse". I couldn't find anything about dispatch times, just delivery times which stated 5-7 business days for delivery not dispatch. Shoes I received are as advertised. Brand House Direct were sadly very disappointing but Aus post did a great job despite parcel volumes!

ordered an item from here over a week ago and it hasn't even been sent !! i really need this as it is a present and i need it on time, however its not even sent, and i paid a lot for the shipping.

worst on line retailer ever 19 days since supposed despatch but nothing has arrived so far, has refused refund so far as apparently no one has the authority to process refunds there must be someone in the organisation that can do that . Keeps wanting to blame Australia post but item shows no sign of having left Melbourne. Customer service is very unhelpful when contacted

I ordered a pair of Docs from Brand House Direct and they were delivered to me the next day! BHD had the best online price too. The only complaint I have is that I spent $185 and was still charged for delivery. I almost didn’t order from them because of that. But all in all I’m pretty happy. 4/5 stars.

It's more than a week I have placed order for 2 items no update nothing from them and since last 2-3 days I am asking them when will they dispatch it? everyday they are saying Today by COB. but I have't got any update yet.
Now I received email from them saying "unforeseen inventory error unfortunately we are unable to supply one item" and because of that I am asking them to cancel my order they are not even canceling it and not even giving me any update on it.
Terrible service do not buy anything from BRAND HOUSE DIRECT!!!

Terrible service.. canceled order but they still sent package. I delivered to Post Office return to sender.. but brandhouse wanted me to pay return post costs. What a joke of a company.. shocking service. YOU HAVE BEEN WARNED.

Was sent faulty Skecher sandals, the thong was way too lose so sent them back & provided photos. They had obviously been returned before, the insole labels were stuck to the tissue. Refused to refund postage ($36) & denied they were faulty. Definitely seconds!

I just tried to leave genuine feedback for 2 pairs of shoes that I had just received and it seems that Brandhouse Direct's review system will not accept below 4 star ratings! I then realised that,, up until now ALL the feedback on this site, on all their shoes is nothing less than 4-5 stars! ... how is that even possible?
When I raised this with Brandhouse Direct, they stated that " not all reviews are 5 stars" .... and it appears that a small percentage of 4 stars has also been allowed/filtered through.
This is misleading and deceptive conduct, buyers are influenced by feedback and we expect it to be genuine and NOT filtered and misleading!

Placed my order for men's shoes on 7 February. I was advised to expect dispatch from Melbourne within 4-8 business days & to expect an email with a tracking number. It's now 21 Feb Sydney time, the 10th business day & the status of the order is still showing "ordered" only. Has NOT even advanced to "Order Ready". TERRIBLE SERVICE.

Ordered Sunday and delivered the following Thursday which was before the estimated delivery date. Great hiking boots and very happy with the purchase and service. I also liked that they included a form in case you wanted to return them.

Its been 10 business days already since i purchased my pant but up to now it has never been shipped. They said it is coming from their Australian supplier and they will ship it within 6-8 business days. What a joke!

I've been shopping online for nearly 25 years, never have I used something so poorly designed. There is no customer account to check on the progress of your sale or return, the phone number is never answered, the online chatbot is woeful. No-one can give you any information at all. Absolutely abysmal, if i could give it 0 stars I would.

Paid for return postage of 2 pairs shoes not suitable for me and requested refund. Received email asking me to select different style. They advised if I wanted refund it would be cost of shoes less postage. As I paid postage for returns and purchased more than these pairs of shoes don't believe they should charge postage. Original order I kept 4 pairs of shoes. I have had no response to email sent requesting refund again. They received returned goods on 29th Jan.