This is my third breville Ice cream maker and the one I have now has only been used 4 times and is now not completing its cycle with the paddle grinding to a halt. Can’t believe I have to go through this process yet again .For the money you pay this is unbelievable.

I'm on my 3rd one of these all replaced under warranty. i use it about once a month and it never works, each machine has had some different issue from replacing thermostats to timers and lots of other excuses.

I bought this machine several weeks ago. I have tried to make quite a few batches of ice cream. Let me just firstly say.... I am an excellent cook and have followed the recipes properly. The machine makes a terrible grinding noise and does not make the ice cream any harder than the consistency of yogurt. Don’t waste your money on this machine.

In only its second use after following the recipes strictly with the manual provided we have never been able to finish an ice cream cycle. As the ice cream gets thicker the machine makes a loud clunking/knocking sound. We have to stop the machine. At first I thought it may have been the choc chips we placed in it. But have since used it 3 more times with no choc chips and trying different recipes and the clunking/knocking sounds are still happening towards the end of the cycle. So we really have never had ice cream as it cant reach the flashing squares to complete the cycle in fear of the machine blowing up.
Shaun

It worked fine initially but now the dial is basically stuck on gelato and won’t dial up or down. And if you move to manual you can’t move back to auto unless you factory reset. Short 1 year warranty is worthless.
Disappointed

The machine can't cope with Brisbane summer weather, it just won't cool down enough; other freezer bowl machines work well in same conditions and faster.

The churner isn't well designed for airation; again other machines have better shaped churners making light and fluffy icecream without a buildup on the edge of the bowl.

It is very heavy.

The autodetect and keep chilled after finishing never worked very well, was easier and more reliable to just do manually and keep an eye on it.

Used 5-6 times put in cupboard for 3 months over winter and pulled it out and cooling wasn't working so got a refund.

Wouldn't repurchase as not worth it considering ice bowl machines perform better.

Somehow misplaced the tiny gasket the goes around the driveshaft and now if there is any overflow ice cream gets down into the motor slowly gunking it up. Of course I tried to find a replacement but that was futile. Will be looking at other machines in the future as it seems they don't make or throw in replacement parts that are impossible to find.

I bought this to eliminate excess sugar and dairy in our ice cream due to health and allergy issues. It was so awesome the first two times i used it but the 3rd time it said it was ready about 30secs after i poured the mixture in. I tried a further 2 times thinking i did something wrong but even after a walk through call with Breville it wouldnt work again. Was really disappointed considering the cost. Took it back to The Good Guys for a full refund and found out it was a common issue with this product.

Purchased last October and used weekly ever since. No problems at all, love the recipes that I can put my own twist on. I don't eat sugar so being able to make my own ice cream with alternatives is fantastic, now taking orders from family members. My only concern was the pre-cool was taking a long time but realised I just needed to be more patient.

We decided to invest in one of the smart scoop machines, it is a pretty solid machine. We have used it quite a few times now over the last year and it certainly does work well. It has been good being able to make all sorts of different flavours and mixes. The recipes in the guide are a good basis, and work well. The machine is a bit noisy is prob the only main downside.

Used the ice cream maker less than 10 times and the last time it made a strange knocking noise. I removed the basket - no change. I selected pre-cool - no noise.
The ice cream maker still works but it does not sound right.
Any suggestions how to address this issue?

Bought the Breville Smart Scoop a couple of days ago and so far have made Lemon Sorbet and Vanilla ice cream. Wow. Just a fantastic machine. So easy to use and clean. Recipes and user manual are simply explained. Wasn't sure what quality we would get but were very surprised at just how good it is. Can't wait to make more using different ingredients. I would highly recommend this machine to anyone who loves Ice Cream, Gelato and Sorbet.

Only used 4 times now dial not working not happy ..very expensive for breaking already with no real use poor quality for large cost . I was excited to make my own healthy ice cream and frozen youghurt only made 4 ice creams cannot change dial to make youghurt . I see many others have a dial problem to