I've used my machine once a week for months now and it's been great. Suddenly the whole top row of buttons won't work, and neither will the start button. There's nothing about this in troubleshooting.

Breville always try to not fix or replace anything. I was given the run around and they were very rude. The attitude was if it is under warranty ok but if not happy with the design and issues too bad. I will never buy breville ever again.
if the product does not operate as it should you should be entitled to your money back, breville beleive they are above the law,, the worst ever service and attitude i ever experienced, they will not help you, be warned.

I purchased this machine two weeks ago and have attempted to make frozen yoghurt on two occasions. The first attempt ran for 111 minutes when I decided to turn the machine off. It was still on cooling mode. The dial would not work softer to harder. You could just toggle between the different types of varieties. I called Breville for assistance and was asked to email them. This was a week ago and no reply. Today I called again with a response that I could take it to a service centre. The closest service centre to me is two hours away as I live in country Victoria. Needless to say I am quite disappointed with the result.

This machine makes fantastic icecream. But now the auto dial does not work. Doing a factory reset doesn't resolve the situation. Reading through other reviews, this fault seems to be quite common

I read the reviews on this product as I wanted a machine with a compressor so I didn't have to freeze the bowl. It works well and I now get to have icecream with less sugar, no preservatives and enjoy it. it's an easy to use machine but is very bulky.

I've now leant more about pre-cooling. If you pre-cool the bucket without the mixture, you have two choices: take the bucket out of the machine to fill it, or leave it in the machine while you fill it. The manufacturer recommends not doing the latter, because you risk spilling mixture into the machine. I recommend not doing the latter, because any humidity in the air will result in condensation on the outside of the bucket; that will turn to ice when you put the bucket back in the machine, so you won't be able to get it out again. Solution: put the mixture into the bucket first, and pre-cool everything together.

I'm having the same issue as a few users here, the auto dial has stopped working and is stuck on gelato. I can't get it to move up to ice cream mode, so I've had to go manual. Sounds like a common problem

After calling the 'Customer Service Centre', it was felt that more could have been done to help.
After making a batch, the spindle inside the housing is covered. Is this a normal function or is the bowl not being inserted correctly? Who knows?
The poor agent on the phone certainly had no clue as all he could do was help with what was in the instruction booklet and with recipes.
Help. What a mess it makes.

I made now 3 times a vanilla ice cream but found it too hard. Even if I take it out of the freezer 15 minutes beforehand, it is still not nice and creamy. I also tried to add some contreau, when the machine beeped to add something, but it still very hard. What do I do wrong?

Bought machine 3 weeks ago had great results until today same problem as Micheal is having 9/9/14, so did the reset did not fix problem will call service dept Monday.

great machine for making ice cream very useful. However used it for like 3 times and the auto dial button stopped working. Tried to reset the machine to factory default. It did not let me change my hardness selection and stays in gelato mode only. Is the machine faulty or am I not operating it right?
quick and easy to make ice cream
Auto dial button for selecting hardness does not work. Used it for like 3 times perfect. However just tried making ice cream again and now I cant select the hardness. Did a defeaul factory reset my holding holp the keep cool button for 5secs. The dial still doesnt work after that.

I am very fortunate to have received this as a gift! This is one of the best Ice cream makers available. It is fast, easy to use and super quality!! The instructions are simple and straight forward. The product itself is of super quality, solid built and with a high performance compressor. An overall Excellent product. Well done Breville@
Speed and quality
NIL

Love my Breville Smart Scoop. It makes fantastic ice-creams, gelatos, frozen yoghurts and sorbets. Have had great success with the recipes in the booklet that comes with it. Have also had fun trying out recipes from other sources and they've all worked perfectly. My only small complaint is that I have had ice-cream mixture seep inside the joins at one end of my paddle which I cannot get out. This means that my paddle has a slight 'off-milk' smell about it because I can't get the old mixture out from the inside of the paddle.
Great results, easy to use, good recipe booklet
Paddle design can allow mixture to seep in between the joins at the ends

I was very hesitant spending this amount of money on a machine that only makes ice cream. However we have used it several times now and it does do a fantastic job. The ice cream comes out a perfect consistency in around 45 mins. It's amazing how quickly it cools the mixture at the start and no need to worry about pre freezing bowls. Loads of fun making up your own creations with all natural ingredients. Cleanup is quite easy. The only complaint I have is that the 1L container is just not big enough and makes it hard to scoop out the finished product.
Easy, quick, great consistency. No pre freezing.
1L container is too small

Wow, after having 2 previous ice cream makers, one being the old salt cooled 'great american' 30 yrs ago, this has been fabulous. Quick, so easy to use and such great consistency achieved in a short time. Gelato awesome! Have avoided recipes with eggs, however still getting beautiful creamy results. We did get off to a rocky start, as due to lack of stock in the store, we purchaced the display model which sadly did not freeze, just heated the bowl.. this was replaced and we were off!
easy to use, quiet machine