Bought this machine to replace a Sunbeam which shuffled off its heating coil... See what I did there?
This machine, for a mainstream consumer brand, produces amazing coffee if you know how to whisper to it sweetly. The manual, accessories and promotional materials that come with the machine all focus on consistency as being the key to producing great espresso; with which I do not disagree. It uses a commercial sized (58mm) group head & portafilter, as well as dual boilers which enable simultaneous espresso extraction & milk texturing. Increment...Read more

Using this machine daily.
Good:
Paid $799 and get a dual boiler
Manual option, everything is adjustable
Can do coffee a semi pro way given a good grinder (not the breville one IMO)
Easy to clean, easy to move
Looks ok

Cons:
Pressure getting funny after 2 years...Read more

Purchased August 2014 when we previously owned small biz cafe with a commercial triple group head machine. Being full time baristas we wanted "real" coffee at home (not pod!) & Breville was arguably the best balance between cost & semi auto prosumer functionality. After 5 years ownership it's mostly positive experience - slower than commercial machine but does good job of extraction & decent microfoam (if you have right technique), easy enough to clean & descale, holds temperature, aesthetically pleasing, ideally paired with Smartgrinder (origi...Read more

I bought this coffee machine back in March 2016 and to tell you the truth, it hasn't missed a beat. The unit is easy to clean though descaling has been a little tricky on a few occasions but in the end it all worked out.

The coffee still extracts to a consistent standard. I only perform double shots with this unit with fresh (under 2 week roast) coffee. The group head after three years still doesn't leak, amazing. I have had two Sunbeam 6900 series, the 6900 had issues though the 6910 was a lot better. The tech between the two is very wide tho...Read more

I have owned an number of espresso machines over the years and my world of coffee changed when I bought my previous version of this machine which I had for over 6 years with no issues. It started to leak after 6 years and was going to take a weeks to get fixed so I ended up buying a new version of it which I am now reviewing here. People have asked me why I didn't change to a different machine and my answer is why you should seriously consider buying it:
1. it is a dual boiler (only when you have had a dual boiler compared to the majority on...Read more

I have it for just a bit over 2 years..until last week it just stopped working. I have this err2 message and the machine just wont turn on. It is out of warranty now obviously. I need to take it to Breville service centre which is actually not as convenient, Breville probably isnt aware that some of their customers actually have to go to work 5 days a week.

For this price, I really expect the machine to last longer. I made like 1 coffee a day...

Dont get me wrong, its a great machine..it does the job. It s just....its lifespan isnt great, sup...Read more

The 920 is a good machine. Good coffee.

When you go to descale it, when you search for info, make sure you’re aware of what generation software your machine has. I didn’t know there were different generations, and ours is a 3rd generation machine. The descaling process is different for each generation and the initial instructions I got from the web didn’t identify they were for a specific generation. I suspect the product manual that you get on a search is for a first generation machine. Descaling is tricky and it seems to cause many peop...Read more

As an ex demonstrator for another coffee machine manufacturer I knew that I need a double boiler machine. I did not want to go up to the oracle range as I had previously had one and the computer panel is just a pain and something always went wrong. I looked at the barista plus (the one down from this) but was only a single boiler and the trick is that the cheaper ones only had a tamper size of 54mm and this had the industry standard of 58mm. Its tamper handle is decent, nice and heavy and the machine is easy to fill the water tank from the ...Read more

I recently purchased a new (second) BES920 machine.
Its a model B. woo hoo, maybe they've improved some features.
It seems the only NEW and improved feature that it simply powers off completely after 20 minutes.
Seriously, it takes 5-6 minutes to just get the boilers up to temp, and the warming plate slightly warm.
So if you turn it on, put your cups on it, then have some food, and then want to make your coffee, o ryou wanta second cup. Oh look, the machine has turned OFF.

Who would do this stupid change?

I bought the new one because
1) it was on special (<$800) ...Read more

After struggling and being disappointed with the Breville Barista Express coffee machine BES870BSS for three years, it was time for an upgrade. At first I wasn't going to buy anything Breville as the BES870BSS left a bad taste in my mouth but after extensive research, everything pointed to the Breville BES920.
I bought it on special for $880 at Harvey Norman along with the Breville Smart Grinder Pro for $288.
The dual boiler is fantastic. So easy to use and perfect coffee everytime. I love that I can steam my milk while extracting coffee at ...Read more

I purchased the Breville Dual Boiler BES920 with Smart Grinder BCG820 back in May 2015. After a couple of warranty issues it’s now not missing a beat.

As a casual barista I appreciate good coffee and this Breville machine can deliver a good consistent product. It has heaps of features to assist the novice and enough flexibility to produce the full range of products you might want at home.

Cleaning and maintenance is, for the most part, easy and relatively automated.

My only issues have been twofold.

Firstly, when I purchased th...Read more