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Breville Dual Boiler with Smart Grinder BES920 / BCG820 Questions & Answers
BES920 (Dual Boiler), BCG820 (Grinder)85 questions from our users
chichasked
Hi there. I need some help with my BES 920. It has run faultless for the first 12 to 18 months but after that the pre infusion randomly plays up. Sometimes It works normally but most of the time when you press either of shot buttons you just get what I assume is the solenoid valve humming and no pre-infusion until it reaches the 7 seconds before full pressure comes in and pours a less than acceptable shot. After searching for the problem I have replaced the solenoid valve thinking that was the issue but it still does the same thing. I have learnt to get around the problem by dispensing some hot water and then doing a shot which works every time but just a band aid for the problem. Any suggestions as to what the problem could be? Anyone else with the same problem? Looking for a solution. Thanks
No answers
natalie s.asked
Hi I have a brand new Dynamic Duo but cant get the steam wand to work-I just get 3 beeps. Any suggestions?
1 answer
Hi Natalie, mine does that if I get impatient and open the steam valve too soon but it always comes good within a minute or so. The steam boiler has a higher target temp to reach (usually 135 deg. C) and takes a little longer to get there after the group gets to extraction temperature.
If yours isn't coming good and producing steam after a few minutes, I'd be putting the machine in for warranty service as it's likely not getting hot enough. Best of luck.
cheryl.small.39asked
How far should the group head be turned. Is beyond the black line too far. It seems to be the only way the gauge shoots up to 9 bars
2 answers
Hi Cheryl. Tighten the portafilter in the group as much as is necessary to extract without water escaping past the seal. There is a point at which it is physically impossible to turn the portafilter any further. If you reach that point and water is still bypassing the group seal, it's time to replace the seal.
With correct use, it's pretty hard to damage the seal but leaving the portafilter in the group after you turn off the machine is a great way to make the seal age prematurely. I'm not saying you're doing this, but it is a pretty common mistake.
Thank you so much for your response.
cheryl.small.39asked
How far should the grouphead be turned.
No answers
Valasked
To much coffee was ground into the single head and then over tampered. Now no water will come out of the group head even without the head attached. Timer runs no sound
No answers
Greg W.asked
I have just done a complete descale, made a new coffee, but the steam wand doesn’t work, the hot water will run, but not the steam wand. The end has been cleaned, even with the steam head removed, there is no steam coming out.
What can I do?
Thanks Greg
No answers
Don Groomasked
Trying to descale the Duo Machine. OK for steps 1 & 2 but at step 3 Begin Descale, I press Manual button (which is not alight if you need to know that), but nothing at all happens - apparently no filling of boilers and no countdown.
Any ideas on how to proceed? I cannot just ignore the Descale message and make a coffee, as the tank has descale solution in it.
Ronasked
where do i find batch numbers
No answers
Alan G.asked
Can’t seem to find serial and batch numbers.
Hezyasked
Hi. My BES900 Dual Boiler currently has issue with thermostat (overheats). I wonder if anyone can help me with this co i really don’t know what to do. Btw, it’s not under warranty anymore. How much does it cost to fix this, or can i fix it by me self (with your guidance) ? Please help
Barbara Johnsonasked
Hi. My 2-yr old dual boiler (which I LOVE) is now randomly heating up past 94C and makes strange boiling noises. Not always but off and on. I turn off, let it cool down and try again later and sometimes works. Can you tell me why this is happening and can it be fixed? Thanks Barbara
chrisasked
hello...I have had the bes920 for nearly 4 years...
the filter basket is now sticking to the group head
after back-flushing...i have to turn off machine...after
cooling down the basket drops
Am worried it will happen after extracting coffee when
I need to make more than 1 cup
Any advice to remedy this appreciated
2 answers
BrevilleBreville
Hello, It appears you would need to replace the inner shower screen located in the group head area as this part might be damaged and is causing the issue.
yep
Zeljko Bilcicasked
anyone know how to fill boilers with watter
3 answers
You press the flap on the top of the machine at the front and it opens so you can pour the water in.
Sorry
I was not clear with my question
Reservoir is full but water does not flow to one of boiler
Blocked pipe. Needs a service
thefutureasked
My temp is at 93. Now its hitting 110 degres way to hot. Just seeing if its a problem with machine or xan it be reset to stay at 93
Christineasked
Hello, can anyone give me some great reviews about this grinder please? I am using the Sunbeam EM7100 Cafe Series Expresso machine so will require a consistent fine grind. Thanks!
2 answers
Hi Christine, I have this grinder paired with the breville dual boiler and love it. It is easy to use, easy to clean and easy to adjust. Would recommend it.
Thanks for a positive review, will consider.
Karen Lasked
New Filter message showed yesterday so I changed the filter but this morning the New Filter message is showing again - anyone have any idea why?
2 answers
I’d just try to reset the machine
Karen, try the coffeesnobs forum - they may have an answer.
Michael Masked
When my coffee is made my group head is full of water and so runny any ideas?
Kathyasked
This is actually for the BES900. This is a loan machine and I can only sometimes get the right pressure on pressure gauge when making a coffee. They did not give me the proper tamper but I have a stainless steel measuring cup which seems pretty close to the right side. I’m using espresso coffee and I tamp it down as firm as I can get it. Today’s coffee only just got past the pre infusion bar. Help please!!
4 answers
Hi Kathy, I have only had this issue on my old machine also the BES900 when the seal wasn’t fitted correctly. It would never reach the desired pressure and I finally gave up and sent it away - the result was that at manufacture level the seal was faulty. You can try to clean the machine, do a factory reset and play around a little with the grind though - it could be a mix of those factors also. Good luck
@AdrianandShel i am having the same problem, im thinking mine is the seal are they easy to replace?
If it was the seal it is likely it would be leaking out the sides. If you are using pre-ground coffee it is likely to be too course unless you are using a dual wall filter.
Baliblueasked
Machine keeps telling us to descale. This is after maybe one or two days after doing a descale. A good many of the questions/answers here are a bit confusing so can anyone give some possible reasons that I might attempt before chasing Breville. After a descale the machine appears to function ok, it is just that the descale message keeps popping up within a very short timeframe. Any ideas?
4 answers
Hey, I had a similar experience, before contacting breville try to do a factory reset on the machine - it is found in the manual but I can’t remember what page sorry, good luck - check back in and let me know if it solves your issue :)
Thanks. Will try it & let you know.
I've had the same issue for over 12 months! I've done the factory reset 100's of times but the descale message is still there. any ideas?
Charles P.asked
I got Err2 message and the machine wont turn On....any idea why?
No answers
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