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13 questions from our users

RBI

RBIasked

I have had a cockroach infestation and recently found a cockroach crawling between the oven door panels. I have no idea how it got in there and even less idea how to remove it. Breville service line has told me that the door is not a serviceable item. Does that mean that the oven is now useless?



No answers
Wedad A.

Wedad A.asked

My Breville microwave shaw tow flashing red signs on top when I started to put it on

No answers
Qazzaz

Qazzazasked

Why won’t this microwave pop a bag of microwave popcorn? It only seems to pop half the bag?

2 answers
PeterWH
PeterWH

I have had the same trouble with other microwaves and have discovered that if the wattage isnt high enough it wont pop the popcorn.
I did have a microwave with 900 watt output only to discover that I needed to put the popcorn in twice to get the full bag done and not once,due to the wattage of the microwave.
I do hope that assists you

Qazzaz
Qazzaz

Thanks for your answer!



Gnilrad

Gnilradasked

What does the red light on top left of display mean please

No answers
Jackie

Jackieasked

Why is my microwave crackling? It is only about a year old.

No answers
Leokardia

Leokardiaasked

How do I Reheat? manual says it automatically calculates the length of time required to reheat.
I press Reheat and start, but it goes for 1 second.

2 answers
Natalie
Natalie

I don't tend to ever use the reheat button on any microwave I've had..could never work it out either. I just use a lower power (60%) then whatever time I think it requires.



Maralyn Manson
Maralyn Manson

I usually just hit the start button and it gives me 30 seconds, hit it again and it adds another 30 seconds.

Kaye

Kayeasked

I just bought ine of these microwaves. The turntable very noisey and jerky and yes i hv it sitting in place properly. Is this normal?

1 answer
FlamedTofu
FlamedTofu

When ours was new you could hear it of course, but it got insanely loud after about a year. You probably should consider taking it back if it is very loud already.

enidmcatamney

enidmcatamneyasked

I have had an ant invasion that has attacked my microwave, sorry I mean that they were all inside &out so I turned it all off at the mains &sprayed it all through .so now I would like some help to know what i can clean it inside especially so that I may use my microwave safely again, it was a surface spray I used ?
Thankyou for any help you may be able to give me
Your,s sincerly
Enid McAtamney

1 answer
Breville
BrevilleBreville

Hi Enid - please contact customer service for best advice - 1300 139 798, Mon to Fri, 9 to 5. Thanks, the Breville team

Kuerguan66

Kuerguan66asked

Having been given this unit 13 months ago as a house warming gift I was a bit disappointed to have it work flawlessly (besides the light dying 3-4 weeks after we received it) and then stop heating anything this morning. Good microwave has been looked after and kept clean. Is it worth fixing or should I buy something else?

3 answers
troopie1987
troopie1987

Personally I feel it would cost to much to get fixed, unless you could do it yourself. I went back to a free Panasonic. So much quieter.

Mum of 3
Mum of 3

I've heard back from Breville & they told me I had to deal directly with Briscoes as they bring these microwaves in themselves from somewhere, but as I have no receipt Briscoes can't refund or replace my microwave. I have since purchased another microwave as I was told it would not be worth it to get this one repaired.

Breville
BrevilleBreville

Hi Kuerguan66 - please contact customer service to discuss further and source local service agents if necessary - 1300 139 798. Thanks, the Breville team

jo

joasked

what is causing the crackling noise from my microwave even when it is turned on at the wall..but not being used?....it is only one month old..

thank you
jo

3 answers
Breville
Sharon L.Breville

Please contact our Customer Service Team on 1300 139 798

Reeniescorchio71
Reeniescorchio71

Hi Jo, how did you get on with this issue of crackling noise? Just realised today mine is doing exactly the same when its just plugged in. Should i continue to use it?

jo
jo

Hi I took it back to target and got a refund. The girl had no idea. I also recorded the sound of it on my phone ...to keep for evidence.

monkgoose107

monkgoose107asked

I have only been using mine for about a month. Today it stopped working completely and the panel and interior light went out as well. Tried a different power point,but same thing happened, so it is definitely not the house power. What do I do now,did not keep the receipt,so where do I stand?

2 answers
Breville
BrevilleBreville

Hi Monkgoose107. Please give our customer service team a call to discuss the issues - 1300139798. Thanks, the Breville team

Elaine H
Elaine H

So does mine - it is a useless machine. I am phoning Breville tomorrow

marielydia

marielydiaasked

My brand new BMO300 doesn't heat the food at all (I can't even melt cheese!) I have used it as per instructions and adjusted the power level to 100 yet still no melted cheese for me. Whhhhhy....?! Please help!

2 answers
Rward
Rward

I don't think it's a very reliable microwave but it should melt cheese. I would take it back....sounds like a fault?

Melbourne_3000
Melbourne_3000

Should work perfectly out of the box, do take it back to the place of purchase for exchange.
They are a good microwave regardless of this issue.

Kim

Kimasked

Has anyone else found this microwave to be very noisy during operation?

6 answers
Melbourne_3000
Melbourne_3000

No, not at all... contact Breville if under w/tee and they will advise you to take it back to the place of purchase.

Kim
Kim

Thanks, only bought it yesterday- have to wait until they are back from the weekend. I'll call them Monday. Such a disappointment but guess this happens from time to time.

Cheers, Kim.

Rward
Rward

Yes. Occassionally it makes very odd noises. As ive stated previously in my review, i really like the design and the fact you can close the door quitely, but it really is a sub optimal appliance if you need to use a microwave frequently and for more than heating bottles. I believe this is a poor quality machine....but with an xcellent external design. It's a shame.

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