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Breville Nespresso Creatista Plus BNE800 Questions & Answers
BNE800BSS (Brushed Stainless Steel), BNE800BTR (Black Truffle), BNE800SST (Seal Salt), BNE800SHY (Smoked Hickory)72 questions from our users
harry lasked
How do you make a second cup of cappuccino straight after the first, as the second milk just rises out of the jug.
No answers
Eddy v.asked
capsule lever is stuck and can only open about 12mm guessing capsule is stuck but cannot acces it
No answers
Kevin Basked
Recently anytime we try to use the milk frother, a few seconds into the steam wand working it stops and a message is displayed, "Attach Steam Tip" and in smaller print, "Return steam tip onto steam wand". I descaled, I've carefully followed the steam wand cleaning instructions and yet this is still the case anytime the steam wand is to be used. How do I resolve this?
6 answers
I get this problem exactly. Machine has been back to Nespresso and circuit board changed but still getting the fault intermittently. Have cleaned the wand, descaled and reset to factory settings all to no avail. Hope someone knows how to fix this???
Same problem here. Can't make frothy milk due to the "attach stem tip" error. Its an error as the steam tip is attached. Started 2 weeks after our 2 year warranty expired.. we already previously had the machine serviced for poor steam wand performance that was purportedly due to scale, although we followed the descale and clean steam tip instructions religiously. Frankly, although we love the concept of this machine, its just had too many issues too rapidly for its price..
This problem continues intermittently here. I am going to try replacing the steam tip with a new one but whether that will help I dont't know. Please can someone help with a solution?
Mikeasked
Someone pulled our pop out shelf all the way out and now we can’t get it to stay in....can it be reattached?
No answers
Neil G.asked
My machine was frothing milk this AM. It stopped half way, flashed that the nozzle needed cleaning. I cleaned the nozzle, replaced it and now the machine will not turn one. When I press the on button the lights around the button and dial turn on for about 5 seconds then turn off again. The screen display does not turn on either. Any help?
Cherryasked
We have had our machine for 5 months and only use it once a day. For the past few weeks we are finding that the cold milk doesnt heat satisfactorily or froth at all at the first attempt, despite being set to the highest settings. When we perform the milk part again it does get hot, but still not frothing much - even though setting is on 8. The steam wand has been cleaned numerous times and the machine has been descaled. We are using the supplied milk jug and the censor is clean. Any idea why we are having this issue?
No answers
EEHasked
I have an Nespresso Breville BNE500 Creatista Uno which has been reasonably good up until the last month or so. I’m noticing a lot of coffee pouring into the capsule collection bucket instead of my cup, making for a ver weak coffee. I have checked in the area of where the coffee pod sits & can’t visibly see any obvious obstructions to cause issue. Any ideas please. Thks
Noahasked
I tried all sorts of milks, full cream, skinny, long life and not, almond, all brands of soy. Have never gotten that cafe quality creamy milk, nor been able to make art as the milk is watery then has air bubbled froth plopped on top. Anyone been able to get cafe quality?
2 answers
You can change the milk settings, temperature, amount of froth. We tend to use full cream milk from a local dairy. You may need to adjust your settings.
I have tried all settings as well. You have been able to get creamy milk like from a cafe that doesn't settle and separate as soon as it's in the glass? I haven't been able to once. Thanks
Fayasked
How do I get out of descale mode?
No answers
Fayasked
Have just descaled. Machine now stuck in descale mode. Help.
Have run it thru a few times
No answers
Patrea E R.asked
Can I make just a long black with this machine?
No answers
Julia D.asked
Milk cuts out very early so milk not hot enough
No answers
Val Easked
Why does my creatista keep telling me to attach steam tip. I have done all the maintenance required and the steam tip is firmly attached.
Rosasked
why does my creatista continually tell me to go to maintenance even though i have just cleaned it. It has been about a week
No answers
Ruth Basked
Why am I finding water at the bottom of the machine after use? Its not the drip tray and that has been checked multiple times. Also when the machine is foaming the milk, huge amounts of stream come out from all areas of the machine. Is this normal? I would also like to say this machine was purchased 4 days ago so it should need a clean this early on
1 answer
I have just had the same problem with the steam while the milk is frothing. We bought our machine in Mar'18 so have had it for just over a year. I noticed there is water dripping down into the drip tray while the milk is frothing which is why it is steaming up and that isn't normal. Your's definitely shouldn't be doing that if its brand new.
Samantha G.asked
Hi there, my machine will not turn on, power light comes on for about 5 seconds but the screen does not come on and machine will not power up, any suggestions?
4 answers
call the nespresso club they have trouble shooters on the phone hun :)
Did you ever get to the bottom of this? Mine has just done this this morning.
hi neil it went back to nespresso for repair under warranty cheers D
Nicasked
Hello. My Creatista machine is less than 6 months old. All of a sudden it makes a loud continuous noise and nothing else happens. Do I xontact Nespresso or retailer?
1 answer
I’d say Nespresso. Have you descaled it in the 6 months you’ve had it. If not go to maintenance and follow the instructions, there may be a scale build up. But I’m guessing. I think ringing Nespresso is your best option. Hope they sort it out quickly for you. My daughter had a problem with hers when it was close to a year old. Nespresso replaced it with a new one. So they seem to be pretty good.
Alexandra N.asked
My shots are tasting very bitter all of a sudden have had the machine about 4 months any recommendations on how to fix this? Thank you
1 answer
I’d dry giving it a good clean. If you haven’t descaled it, I’d give that a try and give the steam wand a good clean too.
Karenasked
Did is stuck in and we can't get it out. The lever to access it also won't open right up so we can access it...
3 answers
Sounds like you pod tray is over full with used pods and there’s one stuck under the handle.
I had this issue. I gently forced the lever up
and it forced the pod free then you can remove the tray by by wiggling it out.
I know the handle feels stuck and won’t go
Up any further. But if it’s a stuck pod. It will.
Just gently force it past the stuck point.
Good luck. I did this when I had the same issue and it worked fine. Lesson learnt. Always empty the used pod tray before it fills up.
Hope this helps you out.
Hi Maggie. Spell check! I meant pod! The pod tray was empty..we are at a B+ B and went to make a coffee...the first of our stay. We will gently try and push the lever up but are terrified of breaking anything. Thank you...
If I’ve interpreted this right I think you have a stuck coffee pod. If you can’t jiggle the pod tray out just pull the handle up and it will force the pod through. I know it feels like it’s stuck because I’ve had it happen to me. Just push the handle up slowly till the pod is forced out and try jiggling the full pod tray out as you gently pull up the handle. Hope this helps. It worked for me.
Juliaasked
I have descaled my Nespresso Breville Creatista and cleaned steam wand but continues to say "go to maintenance" clean steam wand!!
thanks
Julia
2 answers
Fred (see below) says . Nespresso said to go to maintenance- clean steam wand and press start. That solved his problem. Failing that try unplugging it from the wall, then plug it back in again. If this fails it might be worth calling Nespresso.
What is Nespresso contact number
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