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Breville The Bakery Boss BEM825RCH (Royal Champagne)
Brisbane ConsumerSouth East Queensland, QLD
- 38 reviews
- 4 likes
Not great, returned and bought a Kitchenaid
Started off really great but within weeks it started making louder sounds struggling to knead dough. It was deemed faulty and Breville arranged for a replacement. The replacement had a fault in the head of the unit so it was returned for a refund, I didn't try for a third.
I ended up buying a Kitchenaid and I am more than happy with that one. Incidentally, the Kitchenaid doesn't have a splashguard but manages to keep contents in the bowl, whereas this mixer threw a lot out even with the splashguard on which made quite a mess.
What did attra...Read more
ct me to this particular Breville model was it's high wattage, but what I learned is that this means little if the motor isn't up to scratch. Aesthetically this unit looked great, it just didn't deliver on what it is designed to do.Purchased in May 2021 at David Jones Retail Stores for $300.00.
Similar opinion? Write a review on ieatwords.com.au!
JaspaBrisbane
- 10 reviews
- 5 likes
- The Bakery Boss BEM825RCH (Royal Champagne)
- Verified purchase
Total Fail - machine and Breville Service
Impulse purchase - big regret. Upon using the BEM825 (RRP$749AUD) for the first time to make pavlova, using four XL egg whites, I found the whisk attachment did not do anything more than tickle the top of the egg whites. I tried the large glass and small metal bowl - same non-result. I attached the 'scraper' paddle that Breville brags about ad found it also did not come within millimetres of the bowl, let alone actually come in contact in order to do its job of scraping "so you don't have to'. Breville Service Centre advised that 'that's the ...Read more
way it is' and suggested I take it back to the store if I didn't like it. I see in other reviews that Breville SC had suggested taking this model in to 'be adjusted'. BSC lady thought this was strange but I could if I wanted to - no offer of doing so under any sort of warranty. Totally unhelpful and off-handed, like there had never been a problem with this model and they had not had feedback before. I mentioned that my machine attachments didn't look like the video and photos of this machine at work, and was not fit for purpose - no other response than 'take it back.' I will be calling back after the new year to speak with the manager. Such a poor design flaw in a machine that promised so much. GLad I still had my Kenwood on hand as this saved Christmas Lunch.Similar opinion? Write a review on ieatwords.com.au!
joy671aldinga beach
- 23 reviews
brilliant ...but dont expest response from breville
brilliant machine. . glass bowl whips up 2 egg whites fast... bread dough is faultless..pasta dough.. faultless.. in fact everything beats up beautifully making all tasks a breeze. scraper beater works perfectly.
HOWEVER... the metal bowl is a waste. I wanted to use it so the glass bowl doesn't get chipped. supposed to be able to do small batches in the metal bowl. BUT the whisk doesn't even touch the 3 egg whites on the bottom nor does the dough hook even begin to mix 200g flour and a cup of water.
I have tried to call breville but was on hold till my phone went flat. I tried to email but no response.
I also found that you have to turn it on then off then on again to start it working.
SO HOW ABOUT CONTACTING ME BREVILLE
4 comments
sorry you are missing the point...in the steel bowl... the whisk does not even touch the 2 egg whites AT ALL.( my chooks lay big eggs) doesn't even move them with the breeze it creates on full speed..... Read more
. the dough hook doesn't even touch or move the 200 gm or even 300gm of flour with a cup of water.. AT ALL.. the whisk and hook don't go anywhere near THE BOTTOM of the bowl. I thought the smaller bowl was designed for smaller batches.. I know the glass bowl wont chip while mixing but it will in the sink if knocked around the top edge when tipped upside down to dry... less use =less chance of damage so I don't want to use it unless I do big batches... please forward an email address and I will send you a video of the failure to mix... I am not complaining about the mixer.. with the glass bowl its great... BUT the steel bowl is useless and I can prove it to you. also you didn't reply to why I have to turn it on then off then on to get it to work...Mr T.Breville
Hi joy671, thanks for further outlining the issue. Your description of the Whisk and Dough Hook not contacting ingredients in the small bowl ‘at all’ is a concern and should not be occurring. The Mixe... Read more
r Head Assembly angle may require adjustment; your BEM825 will need to be assessed by a Breville service agent for this. Please contact Breville customer service on 1300 139 798 for information on your nearest agent. Also note, adjusting the Mixer Head will also increase contact between the Scraper Beater and Glass Bowl, which may result in slightly more head movement. Your service agent should also check for this. We apologise for the inconvenience this has caused you. Regarding your question on speed control, this is a safety mechanism designed so that your Mixer will not potentially run at high speed immediately when power is returned to the unit. This is also the case after the Timer has counted down. Breville recommends returning the Control Dial to the ‘Off’ position after use.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
katkit1asked
Can bowls used for bem800 be used for bem823/825?
1 answer
Mr T.Breville
BEM800 Bowls are compatible with the BEM823 & 825, however all accessories have been optimized for use with the BEM823/825 Glass Bowl. Please also note BEM800 Accessories cannot be fitted to a BEM823/825.
The Breville Team
Guyra Girlasked
Has anyone made ciabatta using the BEM825? I've just bought one and am a little worried that it isn't a strong enough motor to mix at the higher speed that's required. It seemed to struggle a bit so I ended up turning it off.
Guyra Girl
2 answers
See page 3 of the Instruction Book. Do not operate heavy loads for more than 3 minutes.Maximum dough this machine can mix is 1000g flour plus 635g water for 7 minutes. tThe 825 is designed for fast easy mixing not prolong use at high speeds.
Hi Masterchef here again. There is a very good recipe for Ciabatta using a Bread Machine. Go to----- allrecipes.com.au. Or type in Ciabatta recipes.com.au google search Excellent site good luck
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Mr T.Breville
Thanks joy671 for your feedback and apologies for the delay in response.
Regarding the issues you’ve highlighted, firstly all BEM825 accessories have been designed to operate safely with the Glass B... Read more
owl, there should be no concern of chipping the glass under normal operation of the Mixer.