Breville Original BTS200 / BTS400

What is there to say? It’s a great unit, always gets used a lot. Cleaning is easy but removable plates would make it much easier. But for a no frills sandwich maker look no further.

Disappointed in the longevity of the teflon. I have had a few Brevilles over the years and those were good quality. The teflon (as other reviews mention) flaked off in the center after a couple of months of light use.
Won't buy again

Exactly as stated on other reviews. Teflon comes off, you can’t get sandwich out as it sticks in the middle. Paid good money for a better quality but clearly not the case. Do not buy.

We've had ours for 13 months, and for most of its life, the toastie maker has been bad.

The bread sticks to the middle cutting bits, so we have to pull the toastie apart and cut the stuck bits off in order to remove it from the toastie maker. This happens even when we follow the instructions to the letter.

To make matters worse, the non-stick coating is peeling off even though the product is relatively new.

I never had these problems with older models.

Do not buy!

Perfect results everytime for all your family's,quick & easy toasted sandwich treats, just use plastic, silicone or wooden utensils to remove cooked sandwich, never use metal utensils because they will scratch and remove the non-stick coating, i use my BTS200 mostly for all mushy and runny fillings eg [backedbeans/cheese,spaghetti/cheese,macaroni-pasta,savory mince,mashed potato etc ] because it seals all edges and cuts in half for easier & safer food handling [kids - elderly etc], plus i use the Breville "BIG ONE" BTS100 Jaffle maker for most other fillings to create perfect super thick heavy "uncut" toasted sandwiches [Jaffles] when a greater variety of different fillings are required.

Better than any other toastie maker I've ever used. Toasts, cuts, melts, cooks, no sogginess. It's quick. It's perfect. I had the same machine for 6 years. I used it so much I needed another. Will never use any other toastie maker. I will always recommend the original and the best.

I received this as a Christmas gift so I don't have a receipt, but the unit hasn't been used a lot and the sandwiches stick to the so called non stick coating. Today I noticed the non stick coating is flaking off and due to the health hazards of ingesting Teflon, I have decided to stop using it.

Breville should be ashamed for producing such rubbish - didn't even last 1 year. This pile of garbage if going to the tip and as someone who has always purchased Breville, from kettles to toasters and even a waffle maker, I will never buy or recommend breville again!

We use this all the time, it makes decent size sandwiches and you can fit so many fillings inside, it also accommodates the larger slices of bread which are a must for toasties. My only complaint would be that they don’t make one that could make 4 sandwiches at a time.

Sticks, like everyone else seems to be having trouble with. My wife was going to bin it, but my son came up with a solution that seems to work pretty well. Cut your bread diagonally, put your triangles in and make 4 mini sandwiches. OK, sometimes it still leaks and I have to clean it, but it sure beats the results that occur when I use whole slices.

Seemed kind of ok at first. Heats up quick. Generally it seemed to seal my sandwiches ok.
After a while the non-stick started wearing off and sandwiches often stick badly.
Now the handle has fully cracked on one side when trying to close it. Looking at others, they have a full metal handle whereas this appears to be plastic.

This lightweight, compact product is good as it provides new meal ideas quickly. It is easy to use and has been used over and over again. However, the toastie is sometimes not sealed properly, and the filling comes out or the toast edges just flaps open. Also, sometimes the toast does not brown very well leaving buttery slices.

Although my Breville worked well for a while, it now is going into the bin as we are sick of getting ‘stuck, mushed up’ sandwiches. Like a lot of previous reviewers, I bought it from remembering the one we had years ago. Nothing like it, I’m afraid. I also see that a lot of the reviews are from 2015-16. Well, they obviously have still not solved the problems and, I might add, they have now gone up $10 in price!

I love toasties so thought would try out this product, so very disappointed, the bread does not seal, cheese and whatever else is in the sandwich is leaked out all over the toastie, when you open it there is just mush everywhere, the bread gets ripped to bits, I've only used it a few times, it is now just a useless piece of junk taking up space in my cupboard only because I can't bring myself to throw $40 in the trash!!!! Can't find my receipt so I don't think Big W will even give me a refund, Breville I need answers

I haven't had a Jaffle maker since I was a kid! This machine seals the bread perfectly - makes 4 1/2 sandwiches at one time, easy to clean and toasts quickly. Pretty cheap unit to make cheap and tasty meals. Perfect for movie night. Not a very big unit either, so stores easily in the cupboard. Im really happy with it!

This sandwich maker is very handy for me and my family. My kids are very happy with this product as they can easily use it and it makes very crispy and delicious sandwiches for all of us. I am very happy with this and I am hoping it will work for us longer.

I have had my Breville Original for around six months - purchased as a Christmas gift. Even with very careful care and only using sponges for cleaning, a significant portion of the non-stick coating has come off. This renders the entire appliance useless, as it now rips sandwiches in half when you remove them from the mould.

After googling and searching the Breville website, I can find no mention of warranty, so I assume that my $100 has been wasted, and my husband's six month old gift is now destined for the trash. I would not buy this product again, and definitely warn other consumers not to purchase it.

I purchased the BTS 200 yesterday at Harvey Norman. What a massive disappointment. I used today the first time - following the instructions provided - but unfortunately when i opened it after 3 minutes the sandwich slices hadn't been sealed and as a result the cheese had leaked and is now solidly baked onto the - so called - non-stick surface. There is no way that i can get the stuck bread and cheese off without scratching the surface. If Harvey Norman doesn't provide us with a refund then the only choice I have is to throw it in the bin.
Very disappointed with Breville and will definitely not buy anything from this brand again.

my breville toastie maker has the same issue as mentioned by others.the non stick coming off sandwiches stick and crumble and you need to dig the mess out with a spatula used to have one of these years ago and it was great this newer one is junk. dont buy it. mines 6 months old and its gone in the bin.better off buying a $10 one from kmart

The surface is coming off and sandwich is sticking and tearing.
Really disappointing that Breville invented this product and hold a world wide patent on the cutting action of the toaster.
And it appears this is a common problem, I would think that under state laws in Victoria Australia this product is not fit for the purpose it was sold !
I think you should contact me Breville Australia.......