From April 5th, 2022 until May 15th, 2022, Britex is encouraging reviewers that have used their Grout and Tile Cleaning machine to leave a review to receive a free bottle of Britex Spot n Stain remover (valued at $9.90). This is open to reviewers regardless of if their experience was positive or negative. It is possible that the reviews below are written by reviewers that may have received this incentive.
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BestinGreater Melbourne (Outer), VIC
- Verified customer
Absolutely useless and very high noise level
We have purchased the machine last week for our small house cleaning business. and it is now a really painful experience for us. We are mainly servicing in the cbd area so we have to use the machine in apartments and offices. We got two complaints in last three days about the noise of the machine from the neighbours. Also our staff need to use ear protection when they use the machine. Britex did not mentioned such noise issues in their website or product descriptions. So if you are a cleaning service provider who work on apartments or offices w...Read more
ith close premises with neighbours, this is definitely a headache for you. About the cleaning performance of the machine, it is just below average. You will get good results only if your carpets are reasonably clean before using the machine. If there are stains or spots to be removed. You will definitely need to scrub hard with some kind of brush or other machines and Britex will actually only help you to wet vacuum the carpets. The machine just spray water mixed with carpet cleaner and then it suck that water. Thats it. Actually it does not clean anything. There isn't any carpet agitation or scrubbing. You have to do it manually. Handling of the machine is really inconvenient and hard. If you want to take it through stairs, you will suffer a lot. The design is really pathetic. Most importantly, the Britex company will not consider about any kind of refund or complaints about the performance of their product regarding your purchase if you are not happy with the product even just one week after the purchase. Their customer service team is also not at all compassionate about our experience with their machine. Since it is a $1500 investment, be very careful about the purchase. Otherwise you will regret.Similar opinion? Write a review on ieatwords.com.au!
GregSydney, NSW
Tile and Grout cleaner
Great product easy to use
The tile and grout cleaner brings both the tile and grout up like new with very little effort. Tiles are left dry
Should be ranged at all stores that hire britex but worth purchasing the tile wand if you can’t hire
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LarisaMetropolitan Adelaide, SA
Great machine! I would love to buy it!
Absolutely brilliant machine and it did a perfect job! Very strong and effective cleaning detergent together with high temperature water and qiuck to clean and achieve the desired result. I did the whole house as one lot.
1 comment
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The reviewer stated that an incentive was offered for this review
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2CENTSworthSouth East Queensland, QLD
- 12 reviews
What a bunch of pessimistic cretins you all are!
We live in the safest, most beautiful country with the BEST healthcare and social security in the world! WHY do people still find trivial matters to complain about??
I hired one of these bad boys from Bunnings over the weekend, and in all my 30 years of tinkering and engineering, I can honestly say, I have never come across such a beautiful piece of simplistic machinery. Watching all that filthy water and pet-hair suck through the clear perspex suction wand is far more satisfying that pealing a well formed scab of your knees from a bike crash ...Read more
2 comments
Britex C.Britex
Thanks for the 5 star review! We're glad to hear your experience was positive. If you email us at [email protected] regarding where you hired from, we will ensure the crack in the part is fix... Read more
ed. We have a nationwide team of technicians who regularly service and repair Britex machines.Bunnings Oxenford.
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carlowe 14South East Queensland, QLD
- 4 reviews
Big effort minimal impact
This machine will deafen you! You will need ear plugs. We went over and over. It won't remove actual stains just shampoo and suck it has no brush to work the shampoo in so don't expect much. As soon as I switched it on I had a terrible sneezing reaction and itchy watery eyes, I don't think it was cleaned out properly, handle for upholstery kept failing to trigger shampoo out, to now my forearm is so sore.
1 comment
Britex C.Britex
Hi Carlowe,
We're sorry to hear your experience wasn't positive. Please call us on 1800 804 973 to discuss.
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Con Doncaster EastGreater Melbourne (Metropolitan), VIC
Britex machine excellent for do-it-yourself carpet-cleaning
This was the first time I have used the Britex machine and I found it extremely easy to operate. My carpets had not been steam cleaned for some time and the result was fantastic. The machine was simple to operate and I was able to do 7 rooms in no time. The accompanying Britex cleaning products worked really well and the stain remover was particularly good. I will be using Britex from now and saving money in the process.
1 comment
Britex C.Britex
Hi there, thank you for the 5 stars! We're glad that you enjoyed your cleaning experience.
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James S.Sydney, NSW
- 2 reviews
Absolute unsatisfied disgusting to be honest
I hire the machine at Burwood Woolworths get home find out when I'm doing the floors but the hose is broken and it was leaking the whole time I got told to take it back to get a refund and pick up another one I picked up another one today my floss absolutely stink like wet gross mould I picked up another machine today and guess what that things broken as well get your stuff together they should send someone a fixed it and my carpet.
1 comment
Britex C.Britex
Hi James,
We are sincerely sorry this was your experience. Our customer service team is working with you to resolve the matter. We encourage all customers to phone us on 1800 804 973 if they experienc... Read more
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momo66Brisbane
- 2 reviews
Noisy and hard work!
Firstly let me say that hearing protection is absolutely essential when using the machine. They don't mention this in the brochure, which is inexcusable in my opinion.
It cleans carpets pretty well in a general sense, but won't remove every stain. I had to go over and over some marks and it just lessened their appearance rather than completely removed them.
The noise from the unit, is frankly, insane. Britex really should give a warning that hearing protection is needed for this carpet cleaner.
(Good Hearing is priceless, and hearing loss i...Read more
s irreversible, for the record). I wore ear plugs AND ear muffs and still felt deafened after doing approx 3 hours use over 48 hours. In the March 2017 issue of choice they review the Britex and note that it's louder than some lawnmowers they've tested!1 comment
Britex C.Britex
Hi Momo66,
Thank you for your feedback.... Read more
We take the wellbeing of our customers seriously. We've had the sound pressure level of the Britex Carpet Cleaner independently tested and it meets safety requirements. The motor in the Britex Deep Cleaner is industrial grade to enable it to clean powerfully. Therefore it does create noise, but within acceptable parameters. The machine’s decibel output is comparable in relative terms to household items such as a blow dryer, kitchen blender or food processor. That being said, as part of our ongoing product development and improvement, we are researching ways to reduce the noise levels. We do understand that each person has individual preferences and customers may prefer to wear ear muffs when using the machine. A great tip for extra stubborn stains is to pre-treat the area with Britex Spot N Stain prior to deep cleaning. We're sorry to hear that your experience didn't meet your expectations.Similar opinion? Write a review on ieatwords.com.au!
rockettrental765Perth, WA
Britex Carpet Cleaner Hire
After reading many reviews I decided to hire a machine from Bunnings. Initially had some issues with the machine but all quickly and more than satisfactorily resolved by Patricia at the help centre. I cleaned two couches ( was quoted $400 to have the larger couch cleaned professionally), a mattress and large tiled area. Will definitely hire again and recommend to family & friends.
I understand why it wld have cost $400 to clean my large couch as it does take time and effort but the results are absolutely amazing. Although it took care and time I saved $300!
Hire for 48 hours and results won’t disappoint
2 comments
Britex C.Britex
We're glad to hear the results are amazing and that you saved so much money! Thank you for the 5 star review.
I say it how it is. Customer service was first class. Cleaning products, specifically the upholstery cleaner, is super. I cleaned a white 5 seater couch n ottoman -it’s a bespoke designer made to mea... Read more
sure couch and it came up beautifully. I’m quite critical of things, so rare for me to give 5 stars for anything. Really impressed and still enjoying the cleanliness & fresh scent. I wld advise people to take time - go slow and in sections. After the first extraction go over the area with just the vacuum function to remove any excess moisture. Absolutely worth itSimilar opinion? Write a review on ieatwords.com.au!
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KarenThe Mallee, VIC
- 2 reviews
Unbelievable how much dirt and sand and hair it cleans out of the carpet my house looks and feels and smells so fresh .
Most unbelievable cleaner I have ever used the dirt that it removes is unbelievable and embarrassing I use every 6 monthsro keep
My hime fresh and clean as we are Asthmatic
1 comment
Britex C.Britex
Hi Karen,
Thank you for the five stars! We are glad to hear that your carpet and home is all clean and fresh.
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Eduardo M.Sydney, NSW
Best cost benefit in the market.
I bought the new machine for cleaning at several customers' home in Bunnings Alexandria and the machine is sturdy and easily accessible because it is not huge and heavy.
In addition, the Kiri Armstrong customer service will help you with any questions you may have.
I am very pleased with the product and the customers also for not so heavy cleaning.
1 comment
Britex C.Britex
Hi Eduardo,
Thank you for your 5 star review! We have a knowledgeable customer service team on hand to help customers who are hiring our machines for home, or buying them for their business. Happy to help!
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Kelli
- 2 reviews
Better than expected - It did an awesome job!!!!
I was quoted $450 to clean my King Living sofa! I hired the machine from Bunnings and $70 and 4 hours later my sofa looks brand new. The upholstery wand was small but easy to use and the spot cleaner cleaned stains that had been there for quiet a while. If you just go over the sofa once you probably would not be happy - it takes time but my time is free and I will definitely use again.
1 comment
Britex C.Britex
Hi Kelli,
Thank you for your review. Great to hear that your sofa looks brand new! Deep cleaning is a great way to revitalise existing furniture and save money.
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AmandaSouth West, WA
- Verified customer
Twice hired, twice disappointed
Have hired the vacuum twice now, both times were a mistake. Does a very general clean but does not lift anything out of the carpet or remove stains (as stated in the brochure). Considering the time, effort and money out laid with hiring and using this machine, I will be engaging professional cleaners next time. In fact, to get my carpets to a standard I am happy with, I will engage a professional immediately and consider this latest, so called clean, with Britex time and money wasted.
1 comment
Britex C.Britex
Hi Amanda,
We're sorry to hear this was your experience. We do encourage customers to call our 7 day per week Helpline on 1800 441 900 if they are having issues at the time of cleaning. We find that i... Read more
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Saved my wretched carpet in time for Christmas.
We have wall to wall pale carpets through most of our living areas, hallways and bedrooms. They are good quality, but over twenty years old, in a house with three kids and two cats.
I could not afford to replace them and I was quoted $300 plus from a professional, on the proviso that the carpets were so worn and stained the result may not be spectacular.
I decided to wing it with a hired Britex machine from Bunnings.
Wow, just wow. The bedrooms look like new and the living areas are clean and fresh. Nearly all the marks have gone completely, or faded so they aren't noticeable. Even the worn patches have fluffed up.
I can take Christmas visits from relatives without feeling ashamed and disgusted by the state of my home.
1 comment
Britex C.Britex
Hi Elaine,
Thank you for your 5 star review! We're so pleased to hear that your carpet is looking great for Christmas.
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SherylRichmond-Tweed, NSW
Better than having someone else clean it performs perfectly and great results
Cleaned my carpet really well
I guess it was part the cleaner and part me the operator as Im fussy and could work on soiled areas more the wear and tear tracks in doorways came up better than expected .. Id highly recommend the Britex anytime
1 comment
Britex C.Britex
Hi Sheryl,
We are glad to hear how well the Britex Cleaner worked for you. Thank you for your 5 star review.
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The reviewer stated that an incentive was offered for this review
Find out how Britex compares to other House Cleaning Services
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Jeff MccallumSydney, NSW
Not happy
Have hired the Britex machine before but this time the machine did not extract the water out of the carpet it left it too wet. So I think it did not clean that well.
1 comment
Britex C.Britex
Hi Jeff, do you still have the machine? Can you please call us tomorrow from 9AM to troubleshoot? 1800 804 973
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SteveSydney, NSW
Water button broken
Hired britex from coles today got home filled with detergent and water found button to operate water pressure not working. Lesson learned check operation before leaving store. Great fun after lugging up 2 flights of stairs. But does amazing job of carpets better than a pro
2 comments
Britex C.Britex
Hi Steve, we are sorry to hear that this was your experience. We do have a helpline that our customers can call 7 days a week (1800 804 973) if they are experiencing any difficulties while cleaning. W... Read more
e find that we can troubleshoot most issues over the phone and would love to assist you the next time you're cleaning.I did call the help line and it was determined the water button next to vac button was not functioning correctly, when pushed it didnt stay in to start water pump. The second one I hired from Woolwort... Read more
hs had problem too the water trigger wouldnt shut off .... while vacuuming there was constant spray of water coming from vacuum head.Similar opinion? Write a review on ieatwords.com.au!
Carla I.South East Queensland, QLD
Hired machine to clean fabric couch! Brilliant
New couch badly stained from using products to try & remove small stains. Tried everything and finally hired a machine from Woolworths, super impressed with the results, like brand new again!
1 comment
Britex C.Britex
Thank you for your 5 star review Carla. We are glad your couch is looking new again!
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Dylan M.Sydney Surrounds, NSW
- 2 reviews
Pretty disappointing
Carpet cleaner does get dirt up but will not actually remove anything stronger than sand and your average stuff that can be picked up in a regular vacuum cleaner . Carpet still looks dirty after three run overs. You're better off getting a large scrub with a handle and wash it and then vacuum after ..actually works. Big waste of money, was less sore from the scrubbing method which makes no sense. You have to work harder using the machine
1 comment
Britex C.Britex
Hi Dylan, thanks for your feedback. If you DM us your phone number or call us on 1800 804 973, we'd love to learn more about your cleaning experience as it does not sound typical of how the Britex Machine functions.
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ZowieCronulla
- 3 reviews
Fantastic outcome tiles and carpet.
Found machine and chemical supplied perfect for porcelain tiles and plush carpet.
A bit of elbow grease needed but thats normal for these jobs if you want the outcome.
Very happy bunnings n britex .
Highly recommend.Before n after shots below.And I thought they were clean ! Amazed !!
1 comment
Britex C.Britex
Thank you Zowie. Your tiles look beautiful! Thanks for your review.
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Questions & Answers
Theresaasked
How long do you have to leave the carpet to dry before you can walk on it?
1 answer
Britex C.Britex
Hi Theresa,
We recommend leaving your carpet to dry for 2 - 3 hours minimum before walking on it. If you have to walk on the carpet prior to that, try putting clean towels down in the areas where you are walking. Drying is assisted by leaving your windows open on warm days (allowing the air to circulate) or by putting on your indoor heating on if it's a cooler day. We hope this assists.
Dora L.asked
Will the Britex urine remover get rid of human urine odour? My 3yo son peed on the couch and I washed it with a vacuum but the smell is still there, no stains just a smell which I can’t stand
1 answer
Britex C.Britex
Hi Dora,
Yes it works on all types of urine stains. We would suggest you check the care instructions on your couch before using it and doing a spot test on an inconspicious area of the couch first.
Britex Urine Remover produces enzymes which destroy the source of the odour, rather than just masking it.
Kenneth M.asked
which machine would be better for lounge, carpet cleaner or rug cleaner?
1 answer
Britex C.Britex
Hi Kenneth, The Britex Deep Carpet Cleaner can be used on carpet, rugs and upholstery. There is an upholstery attachment you can hire for cleaning lounge and car seats etc. We hope this assists!
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Britex C.Britex
Hi Larisa, we are so pleased to hear this! Thank you for your 5 star review.
Britex machines are available to buy as well as hire. Learn more at www.britex.com