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Reviews

4.4

874 reviews
5
(675)
4
(62)
3
(12)
2
(19)
1
(106)
  • Product Quality
    4.7 (201)
  • Return Claim MadeYes (10) · No (204)
  • Warranty Claim MadeYes (5) · No (207)
  • Product Appearance As advertised (97%) · Not as advertised (3%)
  • Shipping
    4.6 (170)
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Reviewer Photos & Videos

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  • Verified customer

Impressed!

published

Great quality product and the communications and the delivery process was very well managed. The tables are beautiful and exactly as shown online. I will definitely shop at Brosa again.



Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified customer

Impressive dining chairs

published

I took a risk and bought 5 dining chairs online and I happy to say i got much more than i ever hoped for! I love my chairs and they work so well!! Thank you.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Docker

DockerPerth, WA

  • 6 reviews
  • Verified customer

Couldn't be happier with my bed base

published

Bought a queen size upholstered gas lift bed base, easy to order on line. Delivered on time and courier contacted me twice to ensure delivery time was suitable. Easy to put together following Brosa's on line instruction video. Amazed at the difference it made the first time I slept on it. Completely satisfied with my purchase and wish I had done it earlier. Highly recommend this product.



Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Lauren R.

Lauren R.South East Queensland, QLD

  • Verified customer

I recommend this service highly and am very pleased with my new couch! Great communication and quality!

published

The couch we ordered is great! Easy assembly and friendly in-store assistance to aid selection and place order. Product is exactly as expected - love it! The communication re and post delivery was accurate and timely.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Emma

EmmaSydney, NSW

  • 2 reviews
  • Verified customer

Two perfect sofas - along with outstanding customer service & delivery!

published

An amazing experience with Brosa. My two sofas are beautiful - excellent quality, yet affordable - and the entire online ordering process was easy, with good communication and delivery by professionals. Highly recommend!

Product Quality
Product Appearance As advertised
Bryan

BryanPeel, WA

  • Verified customer

Stylish sofa

published

Purchasing from Brosa was a very positive experience. The sofa we purchased was well made, stylish and comfortable. It was delivered very quickly and communication was excellent. I would not hesitate recommending Brosa and would purchase from them in the future.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified customer

Loved what I purchased exactly what it was .

published

I purchased a bed head. I was satisfied with all above. Was exactly was it said in your website. The delivery was a bit late. The quality was very good.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Didi

DidiSydney, NSW

  • Verified customer

Just what I had been looking for

published

After searching for ages I found the Brosa Josie sideboard. I bought a large and a small version. Together they fit perfectly into the available space and provide the storage I need and a stand for the TV. I love the clean uncluttered lines and the quality of the furniture. Brosa's service was excellent from start to finish.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
  • Verified customer

Excellent

published

Brosa has been a dream to deal with from start to finish. The quality of the furniture is amazing and have already recommended Brosa to family and friend. My daughter is currently waiting on her delivery for her new apartment

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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LeahRio

LeahRioSydney, NSW

  • 2 reviews
  • Verified customer

Betty Rocking Chair in Heron Grey

published

Purchased the rocking chair on special and found it great value for money. Had been searching for a while to find the perfect chair to match my French Provincial/Hamptons inspired baby room and this was the perfect piece. It was as I expected on arrival. I use it multiple times a day to breastfeed and read baby books in. They were prompt to respond to questions I had re:delivery. I found the Brosa team to be proficient and trustworthy and recommend them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Jos

JosPerth, WA

  • Verified customer

Elegant sofa for French look!

published

Effortless site to navigate, all well described & photos accurate. BROSA was only site that had a French Loveseat to suit my requirement.It arrived on time, safe & sound.. so well packaged!
THANKYOU!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Rachel McMahon

Rachel McMahonGreater Melbourne (Metropolitan), VIC

  • Verified customer

Happy Customer!

published

I decided to leave it a few weeks before writing a review to make sure everything was as we expected in the product. The BROSA online store was easy to use with a good range of products. When it was delivery day it was good to be given a time window for delivery and also receive a text to say when it was on it's way.
The lounge was lighter in weight than we thought, was easy to assemble and now it's in place, it looks perfect! The color and feel of the fabric is great and the lounge itself is very comfy. We couldn't be happier!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Jacqui P

Jacqui PGreater Melbourne (Inner), VIC

  • Verified customer

Very satisfied customer

published

Product received resembled images online. Website easy to navigate and contained all required measurement / product information. Easy to order, speedy delivery and quality product. I will definitely shop with Brosa again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Ede

EdeSouth-Eastern Region, NSW

  • Verified customer

Delighted!

published

Delighted with the quality and finish of my 2 arm chairs. They fit beautifully in my new sitting room.
The colour (French Beige) is really fabulous.
I definitely recommend Brosa!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified customer

Stylish quality furniture that is affordable

published

I have purchased two Brosa products over the past 18 months. First I purchased an Otto armchair that I am delighted with, and recently I purchased a 3 seater sofa in the same style: Both products are of high quality and stylish at an affordable price. I have found Brosa to be reliable and efficient to deal with from order to delivery. Staff have been friendly and helpful.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Lorraine

LorrainePerth, WA

  • Verified customer

Faulty and missing items.

published
  • +4
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Brosa Furniture
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Tasneem C

Tasneem CGreater Melbourne (Metropolitan), VIC

  • Verified customer

dream couches

published

I discovered Brosa by chance, online. Once I realised they stocked by dream sofa (velvet chesterfield), I visited their showroom the next day in Melbourne. I found another piece of interest (footstool) and together with a customer service assistant/ designer worked out the right colours for my design purposes. She even created a virtual mock up/ mood board of what the space would look like once arranged with a rug. In all, an amazing service -friendly, approachable, professional and simply beautiful furniture. Plus, their home delivery surface which included set up and clearance of clutter for a bit extra, was just amazing. Wouldn't shop anywhere else.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified customer

Love my new bar stools

published

I was very satisfied with the range of products offered as well as the information available about the product. Product delivered within time specified and they were quick to rectify an issue we had with one of the parts (holes hadn't been drilled). Very satisfied with my experience and would recommend them. I don't normally buy furniture online however the bar stools were exactly as displayed and the colour was as seen at the website also, so it goes well with my kitchen!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Chenny

Chenny

  • 3 reviews
  • Verified customer

Quality, quality, quality!

published

I chose this product because of its quality and attention to craftsmanship. The actual received goods are the same as those displayed on the website. Highly recommended. By Chenny on 04/03/2020

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified customer

Fantastic experience

published

I have been very happy with my gas lift Hannah bed frame. Great quality, easy assembly. Communication was fantastic being an online shop, very responsive and communicated each step of the way.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Page 2 of 44
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Questions & Answers

Stephanie L.

Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
MEW

MEWasked

Hi, are the bed frames modular / easy to put together? How is the bed delivered? In a flat pack or easy to put together pieces?

1 answer
Joanne N.
Joanne N.

It arrived in the shape of the Ottoman (folded), nearly ready to use. just need to undo the packages of the matt. The packages is a square cube shape, as big as the folded Ottoman. As a small lady like me, I will need someone to help me in unpacking the package. other than that, close to 0 assembly. hope it helps?

Mcgmelbourne

Mcgmelbourneasked

I have ordered a number of pieces from Brosa in the last year and have been very happy. I am thinking about ordering a pair of custom armchairs in the same fabric for my lounge room, but recently read a concerning review. The customer said the chairs they received were different colours and Brosa were not helpful at fixing this problem. The chairs I am looking at would be more than $1000 in total and they take about 4 months the be made so it’s a lot of time and money. Does anyone have any experience of custom orders with chairs? Any issues with fabric on different pieces not matching?

No answers

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