Just heard from my son (expecting his first child) that the pram they ordered only a couple of weeks ago and paid for in full ($880) in cash will not be supplied by Bubs because they have gone broke and it is in the hands of the receivers. Because they were one the the last to place orders and make payment they will likely lose everything. Disgusting practice by Bubs to rob families when they already know that they are going broke. Shame on you Bubs!

Went into the Tuggerah store with a pram problem (bought from another store) and the ladies who served me were absolutely amazing. Rather than try to encourage me to buy a pram from them, they gave me honest advice and actually suggested I keep my current pram worth a few adjustments. They are more concerned about ensuring I received great service than making a sale.
I will now buy all my baby products from three store - simply because the customer service was amazing. Highly recommend the Tuggerah store

I placed an order almost 4 weeks ago and it turns out my item is not even in stock. I only found this out after emailing twice and writing on the bubs Facebook page as I did not receive a confirmation email so was left totally in the dark on the status of my order apart from money coming out of my account. It seems the store sells items without having them and then expects the customer to wait inappropriate lengths of time to receive it. I would not have ordered the item from bubs if I knew I would be waiting this long. I have been advised it will still be almost another 2 weeks until I receive my item. I required the item sooner to take away with us for the baby. Totally unacceptable, terrible customer service and I am extremely unhappy.

Set up my baby registry with these guys and when the time came for my baby shower, all but 3 items were out of stock. So pretty much everyone had to turn up without a gift. They couldn't advise on any type of delivery timeframe and i still have not received all the items. Beyond ridiculous and the funny thing is i was able to go to numerous other baby stores and they had everything in stock. This has been a very disappointing experience and hasn't been sorted by bubs baby shops yet. Avoid!

I bought pram and furniture for my first born there and I am more than happy with my choice, the staff in the store was great and advised my everything. I will come back there for sure to buy the rest of the equipment for my baby.

I ordered a seat from here and still haven't had it delivered. First time I messaged there answer was they are delayed and how it does state allow up to 14 days to receive so I thought ok I'll wait a little longer. Why not Be honest then and say I could be waiting for a long time for the seat so I could refund and order from someone else! Now I'm left with a newborn wanting to go out the house with no product I ordered a month ago. I emailed again and there response is there is still a delay... well why not email me and tell me that !!! Useless!!!!

A visit to Buber at the fortitude valley store left my husband and I extremely statifsfied and happy with the level of service and efforts Kia went to on the day we were there. We spent a hour with her going through prams baby car seats etc and she was out of this world with the knowledge she had and could help us think as new parents to be, to make our life easy and baby safe.
She just was incredible and we will be back to finalise all our items with her.

I am pregnant with my third child and only needed a few things, one being a car seat. I kind of had an idea of which car seat I wanted but still had a few questions. I had a wonderful lady from the Logan store run through everything with me and answer all my questions. I really appreciated the fact that she knew my budget and wasn't just trying to push me towards the more expensive seats as I have experienced elsewhere.

I have similar experience to many other reviewer and wished I have checked the review before ordering from Bubs Baby Shop. Product was ordered on 29 Jan and has no sight of delivery whatsoever as of 20 March. After I have paid the money they contacted me and adviced that they have to wait for their supplier. Their price is higher than other website but I ordered anyway because the item appeared to be "in stock" on their website and there was not any warning that there was waiting time. I cant help feeling being cheated. It was very disappointing experience. My baby has arrived without a mattress to sleep. My advice: DO NOT BUY FROM THIS WEBSITE!!!

I contacted the websales team looking for a reasonable "price promise" as I had found the item significantly cheaper on another site. I provided them with a link to the cheaper item in my email. The response I got a day later asked for my postcode (presumably for delivery) with no offer for the price of the item. Over the next few days we exchanged emails and the outcome was that my "price promise" details were forwarded to my nearest store for them to "contact me shortly". It has now been 2 weeks and I have not heard back. As a new mum with a young baby I don't have time to be chasing up with their customer service team for them to do their job properly.

I was in the Rutherford store last Tuesday, wanting to purchase a cot, pram, change table & other items for my new grandson. Not one staff member approached me, to ask if I needed some assistance. The two employees were standing behind the counter discussing their personal lives, there were three other customers in the store and they received the same treatment. So I left the store and took my money elsewhere!!

I ordered my product on the 22/12/2016, on the 20th of January the item was finally shipped. An authority to be left was provided on the product despite the request coming from me due an automatically ticked box in the check out (very deceptive). As of the 27th of January the goods have not been received and it has been noted the driver left these on the veranda. I have queried with the website and unfortunately they will not offer a refund or replacement & have advised that I should check with Star Track. I'm now without $700 worth of product I purchased and dealing with a website who won't take further responsibility. I would be sure to note to anyone NOT TO PURCHASE FROM HERE!

I went In to buy a pram today and the staff are so amazing, lovely and so genuine. They went beyond and above for me and even set my. Pram up in the shop for me. I was so grateful for. Great business and shop. Will always go back

Bought a faulty item but staff completely denied it and basically called me a liar, staff was so rude they talk over you and don't give you a chance to reason with them. Thinking about taking this matter to fair trading because it upsets me so much and I don't think it's right for them to do this.