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Bubs n Grubs
Online store, Physical storeBad experience
I purchased online, item came quite quickly so credit to them for fast postage, however as soon as I opened the box (which was not sealed so item easily went back into the box brand new) I saw it was not suitable for what I needed, I quickly emailed them asking if I could exchange for something that was more expensive and obviously I’d pay the difference and postage back but was informed that there is no returns or exchanges, I was offered a tiny discount instead should I wish to purchase other products, this was pointless to me as I have been ...Read more
stuck with something that won’t be used. I expressed my displeasure for their return/refund policy with a 1 star review on google however was soon sent an email stating that solicitors would become involved to the point I felt like I needed to remove my review. My personal details were also passed on to a third party company which I believe is based in USA from a brief look at their website classing me as a medium to high risk online shopper, my personal details were entrusted to this company in exchange for a product, I certainly didn’t authorise my information to be shared so this is incredibly poor form and quite childish, it would appear if a negative review is received your private information will be given out. Very very disappointing experience when all I wanted was a simple no hassle exchange. Moving forward I will always be sure to read reviews before I buy and I will certainly never purchase from this company again nor would I recommend it to anyone!Similar opinion? Write a review on ieatwords.com.au!
Great service
I had come in to look at prams with a rough idea on what I wanted. Annie and Brian were really helpful. Ended up with the Joolz geo2 at a great price.
Happy customer
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ChurnSydney, NSW
Crooks
These guys are crooks. I bought a Graco baby swing from them online a year ago. It stopped working, I emailed them for support (no number to call). They told me to send the swing to them for the manufacturer to check it out. They weren't there to accept it on 27/1/2019 and has been sitting in Tingalpa post office since then. I've sent 3 emails to them to see how we can move on, no response at all. Called them on their retail line (because that was the only phone number), and they told me that they have email support, nothing. So right now, my i...Read more
tem is sitting at the post office a month later, and they refused to do anything about it. My $400 baby swing is now being abandoned by them. Never again. Buyer beware. No customer support once they've taken your money.Similar opinion? Write a review on ieatwords.com.au!
Stefan B.Greater Melbourne (Inner), VIC
Buyer beware, shady business
Terrible business, not at all interested in customer satisfaction.
Placed an order and had to cancel mere hours later. Order had not been processed or shipped.
Bubs n Grubs refused to refund the order and wanted a 20% cut before they would reverse the order.
Their website talks about customer satisfaction but they don't live by those words.
Buyer beware.
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Opal J.Sydney, NSW
Excellent customer service
Excellent customer service with our phone order. Our cot package arrived in excellent condition. Packed very well.
We are happy with our purchase. We will happily purchase with bubs n grubs again
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Shane C.South East Queensland, QLD
Avoid bubs n grubs
Absolutely disgusting store to deal with. I would warn any persons thinking of shopping at this store to avoid them at all costs. After been given misleading information about a pram, we put forward half of the price which is quite a few hundred dollars, after looking further into the product we found that it was not the exact pram that was stated and asked simply for a refund of the money so we could put it towards the correct pram. They were not forthcoming with a full refund at all how ever they did offer an in store credit which we refused ...Read more
as we needed the money to put towards the correct pram. There customer support team emailed us and blatantly refused to give a refund although it was a phone order and no terms and conditions were ever read out nor was any paperwork signed they still say it was in there agreed terms. Absolutely disgusted that such a simple mishap has turned into a massive fight and the simplest of resolutions was not come to. Avoid shopping at this store. Please note these dealings were with there brisbane store.4 comments
That statement is factually incorrect. We know exactly what we wanted and your business mis led us into thinking what we put a deposit down on was what we wanted. Than when we realised your business h... Read more
ad made a mistake we were also told that we could get a refund to which your “customer help desk” reverted on. The business had not removed the advert as 3 days later the Gregory was still advertised on sale which was meant to be a Boxing Day only sale, another factually incorrect statement from bubs and grubs. There have been no false allegations and that will all come out in due time with the relevant authorities.The only time wasted has been via your business decision to refuse the refund although no goods have been exchanged the pram is still there where you can re sell it. As per my previous review for anyone thinking of shopping at bubs and grubs I would highly recommend giving them a miss and to spend your hard earnt dollars at a more reputable store. After reading other reviews we are not the only ones that have had issues with this company.Customer S.Bubs n Grubs
No Mistake has been made by us at all. This has all been verified on recorded calls. Further, We never offered a refund - she was advised simply how to ask for one via our help desk team. We have not... Read more
advertised Gregory for months - again - more factually incorrect statements from yourself.Similar opinion? Write a review on ieatwords.com.au!
BecSouth East Queensland, QLD
Helpful!
As a soon to be mum I felt out of my depth with prams. The staff was fantastic and went through lots with me and demonstrated different ones so I could make a decision. With the right information.
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Tom S.South East Queensland, QLD
Lovely staff and great products
Very kind people helped me there. So glad that we talked to them and went in instead of just taking all of the reviews at face value. We will be back.
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Julia M.Greater Melbourne (Outer), VIC
- Online store
- Verified customer
Beware!!! Extreamely immoral business to deal with!!!
Beware!!! Extremely immoral business to deal with!!! Such a shady business, they know exactly what they are doing and dont care about causing stress and anguish among their customers who are mainly heavily pregnant women - pretty messed up stuff!
Worst customer service experience Ive ever encountered! Reading the Google reviews, Im definitely not the first one to experience their total refusal to work with the customer and resolve issues. Read reviews from Product Review to get a better idea of how immoral this business is.
I purchased a pra...Read more
m online that I was lead to believe was in stock as it didnt say otherwise when purchasing, only to be told a few days later that there was a 2+ month delay to receive it. I was happy to wait many weeks, my order wasnt urgent (even though they keep talking as if it was) but 2+ months was ridiculous. Bubs n Grubs wouldnt let me return it for a full refund because of this delay, they would only offer me a refund less 20% cancellation fee as per ts & cs. This caused me a 32 week pregnant women, so much unnecessary stress all because they would rather pocket about $300 extra than give me a full refund. Never have I come across a business so dishonourable. I was told I needed to call the store before placing an order online to ensure they have it in stock. What a joke! This means you cant rely on their rubbish website to tell you the truth rendering the whole shopping online experience a waste of time. After an initial response from them, a week passed with no second response back from them, I had to follow up multiple times (also sent an email and got no response) to get any sort of answer which was totally unhelpful in the end. Ive told all my friends and family to say clear of this dodgy operation. They have been reported to Consumer Affairs, who have told me if they get enough people reporting theyll have to investigate the business. This business has these loop holes in their ts&cs around product not being in stock and know they can try to make extra money on top of the sale if customers want to return items due to big stock delays by charging a 20% cancellation fee. There is moral responsibility to the customer to be open and honest about product availability when shopping online this business does not understand this responsibility, they see it as a way to make more money. They are happy to mislead and deceive customers with product appearing to be in stock when they actually are not and stock levels are not shown - all other businesses in online retail are able to show this with inventory management software, so saying they cant is just a very poor excuse. It is deliberately misleading because if stock was marked as out of stock the customer would go elsewhere so they rope you in to purchasing the item where you tick their ts&cs thereby bounding you to their shonky rules. They stand behind their ridiculous ts&cs instead of trying to help their customer, who without them they would have no business. They do not operate as humans with feelings and empathy towards people, they are only interested in screwing people for as much as they can. This business wont last in this digital age unless they smarten themselves up. Reading through the reviews they seem to have a lot of legal battles on their hands, Im not surprised. Im looking forward to seeing this business go under.Similar opinion? Write a review on ieatwords.com.au!
alansainters
- 4 reviews
Disgraceful Company to deal with.
My daughter and her partner are expecting their first child so my wife and I were more than happy as proud grandparents to be to purchase a cot, change table and mattress for the excited couple. My daughter found a package deal which she liked on Bubs & Grubs which she ordered. It was dispatched promptly and it was arranged to be delivered to my wife as daughter and partner work.
When my wife took delivery there was no obvious damage to packaging and signed for goods. It was only discovered when removed from packaging to be assembled a part of...Read more
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Jess
- 2 reviews
What a ridiculous experience, never again!
I was asked via a (grammatically flawed) email from the company to provide an honest review whether positive or negative on the product I purchased.
I am unable to do so, as the product I ordered never came, I received a different product, albeit similar, despite repeated requests to cancel and refund.
I am more than happy to provide an honest review of the service provided to me by the bubs n grubs team, and it will be negative as unfortunately, my entire experience with them was negative. Ive been careful to be accurate just in case [name r...Read more
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Joe_Giles-LawtonSouth East Queensland, QLD
- 2 reviews
AVOID AT ALL COSTS! Go to a reputable retailer!
I wish we read the reviews before buying an expensive cot and tallboy from them. Absolutely discraceful after sales service, refuse to replace or even REPAIR a faulty item. Accused us of threatening behaviour because we were upset and want to go down there with the cot and receive a refund! From the looks of reviews, the owner replies to all the same way. Accuses them, says he listens to recorded conversations and views footage instore of complaining customers! I have a daughter sleeping in a portacot because their cot wont go together properly, refuse to pick up unless its diassambled and repacked (we paid $200 to have assembled). Avoid at ALL COSTS! We will simply will go to fair trading and write it off as a terrible purchase decision
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Extremely poor customer service
From my experience of shopping with Bubs n Grubs these are the key issues:
* Customer service is poor, staff lack empathy and can be rude and aggressive if the customer wants a refund. They use their terms and conditions as insurance in order to keep your money by accusing the customer of having not read them properly when items are not in stock.
* Emails are signed off with a sales representatives name but when emails become terse and aggressive then the name is removed and is replaced with the company name. The customer is then unable to add...Read more
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Customer service is great and fast delivery
After I ordered my twin JOIE pram online i needed an advise before them dispatching my item i sent an email and amazingly they replied and called me to discuss and the lady was a great help .second day received my order so happy with it.thanks so much
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CarlySGreater Melbourne (Metropolitan), VIC
Fast Shipping and exceptional customer service!
I am a return customer of Bubs n Grubs as I find that they have a great range of products and the shipping is nice and quick. We needed a cot asap for our most recent purchase so we phoned ahead to ask about stock levels/shipping times. The stock wasn't expected for up to 2 weeks. We soon received a phone call from customer service letting us know that the stock had arrived early, which we really appreciated! The cot arrived so quickly. We couldn't be happier with our experiences shopping with Bubs n Grubs! Highly recommended : )
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meganSouth East Queensland, QLD
Read the other one star reviews
I bought a cot from them and I was unhappy with the product and service. I will not comment further on the business itself but recommend you read the other one star reviews prior to dealing with them.
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Terrible!!!!!!
Do not purchase online from this company! I ordered 3 love to dream swaddles. One was the incorrect type, I sent it back within days of receiving. 3ish weeks passed and I heard nothing from them. Auspost had sent me emails when the item was delivered back to bubs n grubs. I had to contact them and they said they hadn't heard anything about receiving it back. I heard nothing from them for days. Then I asked for the item to be sent asap or for a refund. they never wrote back but have sent a refund.
**edit** BE AWARE!!!
If you leave a 1 star rati...Read more
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LAanGreater Melbourne (Outer), VIC
Do not buy from this site
This company has no concept of customer service they should not even be in business. To save you an ordeal of so much stress and hassle order your baby products elsewhere as they not worth it.
I purchased two items from the site which they claim that most items are dispatched within 24hours but I had to pay $35 for postage. Two days after I ordered (over 24hrs) they contacted me to tell me that one item will not be in stock for another 3-4 weeks so they will hold onto my money that I paid in full and the item I needed ASAP until then. I reques...Read more
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Wiley01
- 2 reviews
- 1 like
Excellent service and friendly team
After reading all the bad reviews and thinking surely they can’t be this bad I decided to check them out myself and I’m glad I did. They had the stroller I wanted and even had free shipping. Order was sent out the same day and only took a week to arrive which is better then most other baby stores. I would recommend this company to anyone looking to buy baby products.
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Mum37Queensland
- 11 reviews
- Physical store
- Verified customer
Employees need customer service skills
I reluctantly went into Bub n Grubs store. I was reluctant because of all the negative reviews given, but none the less I couldn't view a pram I was interested in anywhere else because they are the only queensland stockists. The sales woman who helped us was initially lovely in store. Went through everything on the pram, but ended up liking different pram in store. Told a certain colour they had was in stock. I went away to think about it and decided to proceed. Went back into the store, was then told that colour was $500 extra. I said no way a...Read more
nd was told another colour $500 cheaper and it would take at most a week to get in. So I agreed but asked what the terms were and again told no more than a week, at no point did the piece of paper I was told to sign here on - with a finger point - get turned over. Had I done this I would have seen the novel of terms and conditions attached. The sales woman also kept sprooking about a free nappy bag which I didn't really care for. So I go home and look up what I've purchased on the brands website to see a cheaper pram a year older in a colour I'd prefer. So I promptly rang and asked if this could be changed over. I didn't see any issue, told them I didn't want the nappy bag, and basically would be a win for all, they get a sale and the pram company offload an older model pram. Well that's where the fun began. Next day I'm told no can't do that. I asked to cancel the order and said I'll buy the colour direct, was told too late already ordered, but go through their online helpline. I requested to the woman on the phone to again cancel the order, and same woman said yes, but you need to log it online. So I go online, they are going to keep 20% of purchase price!!! For what? So I phone back close to tears feeling quite overwhelmed. After going on about the 'free' nappy bag, she literally hung the phone up on me whilst I was talking. What's with the nappy bag??? So I go online through their so called "online support" which I'm pretty sure are the same people. So heres the thing, let it be known, they record everything without you knowing, use twisted language to confuse you, go on about legalities, when you've done nothing wrong. They don't openly disclose their terms and conditions. A day later I get a phonecall from the store owner who says they can change the pram over to what I wanted. It took all of 2 days to arrive. So my point of this review is, turn the piece of paper over before signing. They are nice in store until you try discuss a change and turn very unprofessional (hanging up on a customer is unacceptable). Tread carefully if you purchase through this shop. Honestly I'll never return. My request wasn't hard, but even if they couldn't do it, why hang the phone up on someone who is talking to you politly? I'm sure they'll respond to this comment with their twisted jargon saying you got what you wanted in the end so what's the issue. My issue is very poor after sale customer service and rude staff when you have an issue. I dread to think what may happen if I have an issue with the pram. For future I'll stick with their competitor, at lease you get a 14 day change of mind no questions asked refund, and you're not made to feel overwhelmed but welcomed.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Reenie222asked
Hi There,
I have place an order and paid via paypal. It was for a bassinet sheet set and a white cot valance. Have you received my order. It was made on the 13/10/16
1 answer
Customer S.Bubs n Grubs
Hi Reenie, just email our customer service team at [email protected] they will look into this and resoond quickly. For your security, we cant ask and publish your detaila on a public website.
Tylerasked
Hi, do you layby? Really loving the safety first pram but can't afford it out right.
1 answer
Customer S.Bubs n Grubs
Hi Tyler, We do offer payment plans without fees, drop our store a line and the team will be able to discuss the options available.
golocalnexttimeasked
Who out of the reviewers here have actually had legal action taken against them by Bubs n Grubs?
21 answers
Customer S.Bubs n Grubs
For What? We do not break the law.
Hi Bubs n grubs, you should really consider doing a customer service course because yours is down right appalling it is actually quite a laugh to read your comments and how you speak to your customers
I can not believe this business is still operating. I had my terrible experience with Grubs in Oct last year, they actually caused me so much stress my baby came the day we finally picked up our replacement item 5 weeks premature. This business needs to be named and shamed on a large scale.
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Customer S.Bubs n Grubs
Hi, Why not tell the truth? We are supplying exactly the same pram that you ordered.
Your partner called our store and purchased the Henry Colour Pram after finding out if we had stock and discussed ... Read more
it in depth with our team even describing the colour which was advertised on our website. She was aware it was the last one available of this limited edition colour.