Dream ChasersSydney, NSW
Poor customer service and lack of follow up
I submitted a claim due to part of our domestic holiday accommodation needing to be cancelled due to the recent bush fires on Kangaroo Island. After two weeks I was asked to provide our entire three week trip itinerary even though I was only claiming five days accommodation cancellation costs due to the emergency level bush fires in the region we were meant to travel.
I went ahead and did this and after another two weeks I’m still waiting on an outcome. I understand that it is a peak period for claims due to recent fires and the coronavirus ho...Read more
wever when I’m told by claims service staff when calling that “they don’t know how long it will take to assess my claim and to keep calling back” this is unacceptable. I have never experienced such poor service from a travel insurer in the past. Very very disappointed and will not use budget direct again.
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Doesn’t cover cancelled flights
My partner and I missed our international flight home because a connecting domestic flight was cancelled due to a mechanical breakdown. We took a taxi for 12 hours on Indian roads but still missed the flight so we booked the next available flight with the same airline and and assumed we would be covered considering we paid for the most expensive ‘Comprehensive Insurance’.
But, we were told the flight and taxi fare are not covered in their premium package. I thought that was the whole point of travel insurance.
1 comment
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Worst Insurance Company Ever
I was overseas when my father urgently needed to go to the hospital due to serious health issues, which unfortunately resulted in his death, hours before my flight was to leave. Budget Direct refused my claim to compensate my lost flight despite having had comprehensive travel insurance.
4 comments
Budget Direct A.Budget Direct
Thank you for providing your feedback. We are sorry to hear about your father and please accept our condolences to you and your family in this time. Our Comprehensive travel insurance still has con... Read more
ditions, limits and exclusions which apply, however when you are unsatisfied with the claim decision, you can request a further review of the decision by contacting us at [email protected] with your details including the claim number.
Hi, I did call Budget Direct and was told that my claim was rejected and that nothing more could be done. Furthermore, I also provided evidence of official documents from the hospital officially trans... Read more
lated into english to support my claim (these documents proving my father's admission into the hospital hours before my flight), however if a death certificate is required I can provide that as well, but I will need to know if my claim will first and foremost be considered and accepted as it will cost time and money to officially translate the death certificate. My online submission number is OSN188306. Waiting for your reply.I have also sent an email to the above email provided.
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TonyGreater Melbourne (Inner), VIC
- Last Minute Travel Insurance
- Verified customer
Very happy with the price.
First time ive used budget direct for travel insurance and it want be the last, easy to use and had no problem with it. I also have my car insurance with them for many years...... Thanks BD
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Great value travel insurance
Easy to purchase, great value for benefits provided and it looks like the best on the market. Use it for overseas travel including sky activity. Fortunately for I did not have to use it.
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Can’t live without it
It doesn’t cover sickness for my son so we change flights even if we have a letter from a doctor. We are thankful that he got better and we proceeeded as planned
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CrystalGreater Melbourne (Outer), VIC
Really good. Peace of mind. Fortunately haven’t had to make a claim.
Reasonable and comparative pricing, however with great inclusions, very helpful customer service, clear and prompt when communicating over the phone. Super easy to set up, with email confirmation.
Felt peace of mind utilising reputable company. Have used other items, including car insurance..
1 comment
Budget Direct A.Budget Direct
Hi Crystal, Thank you for your feedback. We are pleased that the process was quick, easy and information provided in easy to understand terms. Our aim is to provide good customer experience within a timely manner.
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The Hoskings from GeelonSouthwest, VIC
- 2 reviews
Perfect for us
Set up was very easy and value for money. This is the 2nd time I have purchased travel insurance from you but have never had to make a claim thank goodness.
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KrisSydney, NSW
- Comprehensive Travel Insurance
- Verified customer
Easy straightforward
I selected this insurance because it covered personal and vehicle insurance. The insurance was easy to obtain and gave us peace of mind.
We didn’t need to make any claims so I can’t comment on any experiences in claiming.
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Pornpilai shutepGreater Melbourne (Metropolitan), VIC
Easy online, quick response
Easy set up, simply, quick response, price reasonable, price camparison with the others, cover is very good value, did not make the claims, so no experience, nothing to say about the claim, overall goods, will use again.
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RajGreater Melbourne (Metropolitan), VIC
- 2 reviews
Price of policy was good
Price of travel insurance policy was good. Didn’t use the policy as there were no issues in the trip. For people, who don’t claim on their policy, would like to see given a discount with their next budget direct policy
1 comment
Budget Direct A.Budget Direct
Hi Raj, thank you for providing your feedback. We are pleased to hear that the travel insurance was suitable for your travel needs and we will take on your feedback around discounts.
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carolGreater Melbourne (Outer), VIC
- 3 reviews
Easy to work through
First time using Budget Insurance. Hopefully won’t need to use it. Will be reviewing cars/houses ins on return from overseas so will check you out Budget. Have 4 cars and 2 houses on same property
1 comment
Budget Direct A.Budget Direct
Thank you for your review Carol. We appreciate you choosing Budget direct to protect you on your overseas trip. Wishing you happy and safe travels!
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Lynne CMurray Region, NSW
- 3 reviews
Cruise ins
Policy is good value
Process was quick and easy
Everything is explained in easy to understand terms
First time I have used this Insurance company
Easy to set up
Good information provided
Will use company again
1 comment
Budget Direct A.Budget Direct
Thank you for your review Lynne. We are pleased that the process was quick, easy and information provided in easy to understand terms. Our aim is to provide good customer experience within a timely manner.
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Great travel insurance
Travel insurance was very easy to set up very competitive prices. Happy with the policy. First time purchasing this policy. Will no hesitation to use this company again for my travel insurance.
1 comment
Budget Direct A.Budget Direct
Hi Holly, thank you for your feedback. We are pleased to hear that you found the travel insurance suitable to your needs and a competitive price, as this is our aim.
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Basic overseas travel with cruise
Good value Very easy to set up over phone thus was the first time I have used your company aaa aaa a a a axx xx s a a a
1 comment
Budget Direct A.Budget Direct
Hi Dale, thank you for taking the time to write this review. We are glad that you chose budget direct to protect you on your journey and that setting up the insurance was easy. Hope you have a wonderful trip!
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Terry leeSydney, NSW
Great Last Minute
Just needed Travel Insurance and needed something quick. This was the cheapest giving me what I needed. Would recommend to my family and Friends. Hopefully will not need it, holiday
1 comment
Budget Direct A.Budget Direct
Thank you for your review Terry. We are glad to hear that the process was simple and suitable cover for your travel needs, as this is our aim. We wish you a happy and safe travel!
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Monique_95Central Queensland, QLD
- Comprehensive Travel Insurance
- Verified customer
Will never buy insurance from budget direct again.
Good value if they were to actually help you with a claim. They use Too many loop holes to get out of paying. This was first time buying insurance from budget direct and never again. I should have read other reviews. At least it’s a good learning experience.
2 comments
Budget Direct A.Budget Direct
Thank you for providing your feedback Monique. We are sorry to hear about your experience with Budget Direct travel insurance. The policy provides cover for a range of benefits, which is limited by ... Read more
conditions, definitions and exclusions of policy which is explained in the Product Disclosure statement. We can look into claim further, if you could kindly send your details and information to [email protected] and we can have the appropriate department handle the matter.No thanks, talked to someone online and over the phone already and was told two different things. Have the screenshots for proof. Will never recommend.
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Great price for last minute!
It was fantastic to find a great price at the last minute, just before we were about to board our plane! We found it in less than 5minutes! Thanks Budget Direct!
1 comment
Budget Direct A.Budget Direct
Hi MAD, thank you for your review. We are happy that you found our travel insurance affordable and able to purchase last minute before departing on your trip. Our aim is to provide a competitive ... Read more
price and an easy process to purchase and get you covered on your journey.Similar opinion? Write a review on ieatwords.com.au!
Rob W.Sydney, NSW
Easy is what I wanted and easy is what I got. Nice policy with what I needed cover for
Great value
No claim as yet to travel but feel no issues will occur
First time using this travel company as alway went via cbas personal credit card provider
Will use again if needed
1 comment
Budget Direct A.Budget Direct
Hi Rob, thank you for taking the time to write this review. We are pleased to hear that it was easy to set up and suitable cover for your travel needs. Wishing you a happy and safe trip.
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Fraud, just plain take the money and run fraud
I purchased the comprehensive travel insurance after speaking with a Budget Direct consultant, I was guaranteed 24 hour emergency support and medical coverage for the duration of my trip, never believing I'd ever need it in any case.
I suffered a serious injury during my trip and contacted the emergency call centre, they never answered, I then made contact via web chat and was given an email address (yes an EMAIL ADDRESS) and told that someone would contact me.
I had no response from anyone in over TEN DAYS and that was just a totally uninte...Read more
rested "are you dead yet?" three line email they wouldn't even guarantee that if I sought medical assistance the bills would be paid (I was in a country where if you don't pay you don't get treated). When I outlined my condition and requested assistance I received NONE, every few days leading up to my departure back to Australia all I got were sporadic emails in response to further requests for assistance Budget Direct gave me NOTHING, I was just left to fend for myself no matter how many times I pleaded for help. My flight home was approaching and I had to organise my own evacuation back to Australia, when I finally received medical treatment it was found that the delay had caused a permanent disability, again when I contacted Budget Direct to lodge a claim they told me that now that I was back in Australia the policy DID NOT cover expenses incurred. During the whole saga the staff I dealt with wouldn't supply their names or location and wouldn't even confirm if they were male or female I have never encountered such a blatant fraud by any legitimate Insurance Company.2 comments
Budget Direct A.Budget Direct
Hi Margaret, thank you for providing your feedback. We are sorry to hear about your experience and can understand your frustration. Our aim is to provide assistance within a timely manner and positive... Read more
customer experience. Could you please email through your details and information to [email protected] and the appropriate department will follow up on this matter and your claims experience.No you are not, you are sorry you are getting bad reviews and the truth is being exposed nothing more than that.
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Questions & Answers
Antoniaasked
I was about to purchase two policy of travel insurance through budget direct, which is one for my son, and the other one for us. After reading these reviews, espescially about Margaret's review, I wouldn't recommend to anyone, let alone to make the purchase. I've travelled to lots of place, never claim on travel insurance, and have used cover more and 1cover.
2 answers
Go with another company!!
Budget Direct A.Budget Direct
Hi Antonia, thank you for considering us for Travel insurance and taking the time to share your feedback. We do appreciate and take seriously any feedback we receive regarding our customer's experience and insurance coverage we offer.
Taldreeasked
I have examined the reviews on Budget Direct and it appears that it is wonderful Travel Insurance until you have to make a claim and that of course is the crux of the matter. Why should I choose Budget Direct or Allianz, when the reviews on 'CoverMore' travel insurance regarding the claims is far superior, and yes they are more expensive but at least they are honorable. I think a Royal Commission into Insurance providers is overdue.
1 answer
Budget Direct A.Budget Direct
Hi Taldree, thank you for taking the time to write to us. We do take on all feedback received, as it is valuable in providing a positive customer experience. When considering Travel insurance we do recommend that your read through/compare the Product Disclosure statement to see what is covered and the conditions, limits and exclusion that apply, in order to select which Travel insurance is suitable for your needs.
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Budget Direct A.Budget Direct
Hi Adam, we are sorry to hear about your claim experience and the events that occurred on your trip. Our Comprehensive travel insurance does have conditions, limits and exclusions which apply and in ... Read more
instance this may be why a claim is rejected. If you are unsatisfied with the claim decision, you can raise a complaint by contacting us at [email protected] with your details and information, including the claim number.