Since we had our dog in 2015. I saw it as a vital part of owning a dog. It makes caring for her much easier.

I have been with BUPA Pet Insurance about 18 months. Been with Bupa Health for 50 years . Pity there is no relationship when it come to quality of service

Bupa is a great insurance company, actually, I work for the business. But Bupa Pet has poor customer service. I was trying to add a second pet to my policy and it was more expensive than buying 2 separate. They promote a discount for having multiple pets but in my case, it was not true. In addition, I was asking for an employee discount and the person told me it cannot be applied without a valid reason. She was rude and answered me with anger.

I am really disappointed, if you have 2 o more pets do not use BUPA pet insurance.

3-4 years. So far all of my claims have been met in accordance with the coverage provided by Bupa. There has been no issues with any of my claims and Bupa has conducted itself in a professional manner.

We insured our dog as a puppy 20 months ago and the BUPA service has been easy to use and worth the investment. Knowing that you have adequate cover to pay for expensive treatments negates the stress when your dog has doggy mishaps! Thank you.

We insured Voxy when we first purchased her from the breeder which was about 60 months ago. We had no idea that Voxy was going to require ACL surgery which is costly. The claim was processed very quickly and Voxy has fully recovered from the procedure. Goeff Wilson at Vetlove Nobby Beach did a fantastic job and I would highly recommend his services. Thanks Bupa for easing the financial burden!

I organized insurance for my cat when we brought her home. Unfortunately she was attacked by another cat and infection was very aggressive and she was in hospital for a week. The vet submitted the claim since this was a very expensive accident. To my amazement within 24 hours of the vet submitting the claim, I received funds. Absolutely recommend bupa pet insurance...its peace of mind for your pets unexpected events for a small cost every month. Thanks Bupa

Personally my Husband and I have been with Bupa for in excess of 25 years. I insured our dog when she was a puppy and I have had to make a few claims. It makes going to the vet less stressful, in terms of cost. The rebates were paid very quickly.

We have been with BUPA Pet Insurance for1 Year, and have unfortunately have had to make 2 claims. The claim process is very easy and seamless, with us being reimbursed within the week.

After only a couple of months with BUPA our 6 month old puppy had an accident. BUPA transacted our claim very efficiently and were a pleasure to deal with.

My 14 week old puppy need preventative hip dysplasia surgery. There was no worry. Most costs covered. Easy to make an online claim.

had our new puppy for 3 weeks. Had paid only one monthly premium when she broke her elbow. Cost was $3000. Vet submitted bill. Was expecting a phone call to question or argue what I was covered for . Instead I just was reimbursed exactly was the policy had said. Such a relief. And very grateful.

We made a claim for a significant event, the vet took care of all the paperwork and the Bupa reimbursement was received very quickly. Surprisingly a no-fuss process.

I have had insurance for my dog with this company for 3 years, all has been good. customer service is pretty helpful.

I have had to make 2 significant claims in the first year, they were paid out within a few business days all with no hassles

We have been with BUPA for our health and pet insurance needs for more than 3 years now. We have never been dissatisfied with the service and the claims. Have used BUPA for travel insurance as well due to the discount received.

Making a claim was easy. I have had other pet insurance and frankly found it too difficult to manage. With BuPA insurance I had proactive help and service. The claim I put in had missing information so the insurer obtained that and let me know. They really put thought into the customer!