We are about to commence our build with Burbank, they have been nothing but flexible and patient while we had some unexpected hold-ups with our finance. Initially, we needed everything to be pushed through fast for settlement so the team went above and beyond to get us to where we had to be quick smart - this unfortunately fell through causing a 6 month hold up for land settlement though (finance issue). Burbank have been very easy to deal with, their consultants explain everything thoroughly with planning, I'm now friends with my initial consu...Read more

The sales experience was great, everything seemed optimistic and we were very excited to be first home Builders... Unfortunately all down hill from there... we are now on our third home coordinator whose ability to assist us is appalling, never answering my calls, I would leave messages and still no calls back. The only time they contact you is when they need to inform you that you owe them money. And to be honest they will take it from you where they can. I find it very disheartening as an optimistic, excited customer, to be ignored, told that...Read more

From our first meeting with Tim at the Googong display home we've had an outstanding level of service from Burbank. Tim helped us bring to life a home design that gave us exactly what we wanted, he knew the restrictions of our block, listened to what we wanted for our layout as well as the overall look and feel we wanted for our home. He worked on the plans to ensure our design gave us exactly what we wanted and within our budget! Once we had our final draft plans, we were then immediately contacted by our new home coordinator Gemma from the Sy...Read more

Avoid building with Burbank.
I built with them last year August-December 2022.

My construction journey..
Had [Name Removed] as site supervisor. He was deceptive and made our built experience very stressful. We had our building inspector to inspect various stages of the built and each inspection would have a detailed report of the defects found. We would then forward that report to [Name Removed] to fix. After two days he would come back to us to advise that defects have been fixed. We would then inspect the house again only to find that none ...Read more

Having just gone through a very poor experience with another builder where deceptive sales tactics were used; Burbank have been great since the first walk through of the display home.
Patricia listened to what we were looking for in our new home, and great assisted in the development of a new home proposal that not only fit all of our needs, but also our difficultly shaped block.
We made many changes to the existing plan and
Garry was there all the way along to help answer questions and provide me with assurance that we could achieve what we...Read more

Once you went from the sales consultant (who were good at selling the house to you) & onto signing the contract, that's when the nightmare started. They hit you with all these clauses & costs. It would pay to have your independent solicitor look over the contract & cover yourself. Burbank's contact favours Burbank, not you at all. The build was to say at least, was a disgrace. I'm happy to show photos of the so called workmanship. I had an independent inspector, lucky I did because they tried to cut corners, did not meet Australian standards & ...Read more

We found the team at Burbank really helpful and easy to work with throughout the process. We were able to use the base of a house design we loved and make it our own through plan changes which was really important to us. Our new home consultant Mark was really helpful with getting the plan to where we wanted it. Although we were disappointed with our experience during the selections process, finding there were elements of our home we really wanted to include that were not possible the final product turned out better than expected and is exactl...Read more

We had water coming up from our floor boards in our kitchen all the way down our hallway with no obvious sign of a leak. When the plumber called to ask more details he flat out said it must be my fault as we installed the dishwasher after settlement. I had to explain multiple times I have no idea the cause I’ve not seen any leaks, all of a sudden I’ve got water coming up through my floors. After 5 minutes back and forth of him blaming me he finally agreed to send someone out to look.

His worker came out and confirmed it was due to faulty conn...Read more

So today we got the KEYS!!!!! Excited much? It has been a long process, but a relatively quick build. Rick our site supervisor was very organised and kept things moving. He kept us informed, through the 'My place' App and also through texts. It was a semi-rural build, so we were responsible for certain parts and Rick and Burbank were as accommodating as they could be. Thank you for that! Team work makes the dream work!
So I need to give Thanks and Huge shout outs to the fantastic people who were part of our team! Glenn who was at the Thornto...Read more