The build did not start well. Pretty much started a month after they said it was going to. Found out supervisor left and new one was starting. So understandable. Rick was my supervisor and did a great job to get it back on track.
The price I was quoted was the price I paid. There was hidden costs like most builders. There has been no major problems. Just a few little ones that Rick has been quick to get sorted. You will never get the perfect house. There will always be a little something thats just not right. No mater how much u pay. U got to ...Read more

The Burbank Administration/Design Team have been fantastic to deal with during the initial stages of our build.

Our build has just finished the administration phase and is about to start construction. Once Gemma was handed the file as our New Home Coordinator we felt immediately at ease. Efficient, extremely competent, knowledgeable and a great communicator; Gemma has made the early stages a breeze.

From the design perspective; you couldn't ask for a better interior designer than Hayley. Proficient in all aspects of design, colour coordinatio...Read more

As a first home buyer and also a first time builder I was very anxious at the start of the process because I didn't have any idea about the steps of building a house. After walking though all the display homes at Thornton I ended up picking Burbank as they had the most flexibility of changing their plans to suit my preferences and they also seemed the most genuine, being very upfront about the total build cost without having any hidden costs as most builders seem to have.
The level of the standard selections at the colour selections appointment...Read more

I and my husband are happier with our first house build experience so far with Burbank Homes.

We were first met by a friendly and professional new home consultant Bradley Jackson at the site to see the land then we went to Leppington display homes. He was very knowledgeable and responsive with any questions or queries we had along the way as a first home buyer. He clearly explained everything and there were no overselling or false promises.

Compare to other display homes Burbank home plans was quite impressive so we knew we walked into the ri...Read more

***EDIT*** We have been in our house approx. 5 months, and have been a little disappointed in the quality of the finishes. We feel like their could have been more time taken with sanding back and painting, some parts of our ceilings look like there has only been one coat and is very streaky, and our kitchen joinery is of poor quality. The kitchen draws are very flimsy, and are very clunky when opening and closing. Some of the joinery is even coming apart, where it should have been glued or screwed they have used some sort of double sided tape. ...Read more

Being a first home buyer the whole process of building a new home is an overwhelming experience but right from the start, Burbank assisted wherever they could and made a potentially stressful process seem extremely simple. The sales team at Thornton were fantastic, assisted with changing plans and tried to work my ideas into the plans, nothing was ever too hard for them. My new home coordinator Gemma was extremely helpful and would always provide a response to any questions within 48 hours. Burbanks interior designer hayley is exceptional at h...Read more

We knew we were going with Burbank for our first build when we first went through the show homes and met Adam at the Calderwood office. Adam was great from the beginning, he made things relaxed and easy for us and he was always happy to meet with us to go through any concerns we had prior to going to contract.
We were blown away with the amazing experience at the Edge studio. Hayley is great at her job and knows everything about everything to do with design. We were so impressed with our selections day and how professional it all was.
From ther...Read more

We have only just finished our administration stage and are now waiting to commence construction. Right from the start we have had nothing but fantastic service from Phil, Hayley and Gemma. Being our first build we have had an endless list of questions and each have gone above and beyond to answer every last one of them! Phil was excellent and provided suggestions to our plans and inclusions that we would never have thought of, all while keeping us within our budget. Hayley was so accommodating and was so helpful with advice and guidance wi...Read more

From day 1 when we met Glenn Harvey at the Burbank display homes in Thornton, we were treated with respect and professionalism. We were able to make several changes to the design to suit me being in a wheelchair and needing hand rails, and wider doorways etc. From that point on we have been very happy with the building process.
Colour selections in Parramatta was a great experience with Hayley and the other ladies helping us to choose our fittings and colours etc.
Our build was handled very well. Rick, Agostino, our building supervisor, was te...Read more

Our SS Luke Hanson, did everything in his power to get us in as quickly as possible .
- the paperwork side of the initial contract was a little slow . but once the build started everything
went well
- Hayley in the colour selection showroom did her best to answer every question that was asked of her.
- our office coordinator changed half way through the build but had no issues at all with the office, Gemma took up the position and was helpful .
- there suppliers CarpetCourt were very helpful as between our colour selection and when it came to ...Read more

Our building experience started very slowly with our first project manager but he was soon replaced and Luke Handson took over. Luke was wonderful extremely good at his job and so approachable. The most important component of any build is communication and I can't recommend Luke enough he was in constant comunication and on call 24 / 7 for any concerns we had. Every tradie we spoke to would comment Luke does a great job and builds excellent houses which was very comforting to hear.
Burbank have produced a high quality home at a budget price and...Read more

When you hear of stories from other friends that have built and had a bad experience, its puts you on edge.......................From the day we stepped into Burbank at Thornton and we were greeted by Troy a pleasant reception and very helpful and would go out of his way to make your dreams come true....... As we had a strict budget and everywhere we looked couldn't help Burbank came to the party and had the house that suited us with changes that we made. After signing the contract we had some issues due to changing jobs and Burbank were very u...Read more

We first walked through Burbank display homes in the Hunter and were impressed right away. We then fell in love with another design by another builder and paid the initial deposit with another builder. Unfortunately, the price came back a bit higher than we were prepared to spend, being our first home and not wanting to over capitalize in the area we were building.
At this point we went back to Troy at Thornton to discuss options and prices. Troy was very accommodating and we ended up deciding to build a 4 bedroom modified version of the Glenf...Read more

To date, we have had an awesome experience with Burbank. Thanks to all those who have helped us to the point of lodging our DA so far! From our Sales Consultant in Kellyville and the girls in Parramatta, we have been given a proficient assistance with our enquiries. Communication has been wonderful and we look forward to proceeding further once our DA is approved.

November 20th 2022 Update: Excited to be building with Burbank!

We are so excited to be building with Burbank! We have recently obtained Council Approval and the process was made ea...Read more

Our complete experience with Burbank has been fantastic. From sales to handover.
Each step was explained to us and were were always kept informed of what was happening next.
As a client never having built before we appreciated the time that was always taken to explain to us what was happening and why.
We have been very happy with the workmanship.
We hit a little bump at the start of our build when we were allocated a supervisor who then left.
We were kept up to date when this happened and when we were allocated our new supervisor he was al...Read more

We are currently mid construction and could not speak highly enough about our experience with Burbank from start to where we are currently in mid-construction. We have been blown away by how quickly our house has been built and how professional Rick Agostino has been with having work consistently happening on site and keeping us in the loop every step of the way, including walk through and regular photos and updates. It has been so much fun and nice to have people we have been able to completely trust every step of the way! We cannot wait to...Read more