The sales experience was great, everything seemed optimistic and we were very excited to be first home Builders... Unfortunately all down hill from there... we are now on our third home coordinator whose ability to assist us is appalling, never answering my calls, I would leave messages and still no calls back. The only time they contact you is when they need to inform you that you owe them money. And to be honest they will take it from you where they can. I find it very disheartening as an optimistic, excited customer, to be ignored, told that...Read more

Avoid building with Burbank.
I built with them last year August-December 2022.

My construction journey..
Had [Name Removed] as site supervisor. He was deceptive and made our built experience very stressful. We had our building inspector to inspect various stages of the built and each inspection would have a detailed report of the defects found. We would then forward that report to [Name Removed] to fix. After two days he would come back to us to advise that defects have been fixed. We would then inspect the house again only to find that none ...Read more

Once you went from the sales consultant (who were good at selling the house to you) & onto signing the contract, that's when the nightmare started. They hit you with all these clauses & costs. It would pay to have your independent solicitor look over the contract & cover yourself. Burbank's contact favours Burbank, not you at all. The build was to say at least, was a disgrace. I'm happy to show photos of the so called workmanship. I had an independent inspector, lucky I did because they tried to cut corners, did not meet Australian standards & ...Read more

We are building our home and what we now see on the colour selection for our home colourbond downpipes is complete opposite to our colour selections we had decided upon with [name removed].
She recommended our colorbond downpipes should not contrast with our home brick colour walls, however upon viewing the colourbond downpipes today, the selected colour by [name removed] is gully which is an obvious contrast with our brick colour wall. We had decided on a down pipe colour which made sure not to contrast the brick colour, but today we see gul...Read more

Straight off the bat, we had an excellent consultant who helped us through the initial paper work. Daniel Halton, from Woodlea, I highly recommend! Once all the paper work was done, we went to Edge Studios for our Colours & Electrical appointment which we were assisted by Ruby, a fabulous interior designer and Dalia who was our electrical consultant helped us along the way. They have a great team in Melbourne, and the studio was sufficient but it could be better in selection variety, although I'm aware they are working on building a new Edge St...Read more

There are blackout area in between living room and kitchen areas where there won't be adequate lighting and this was not addressed by electrical designer at the appointment. We have just completed lock up stage, when we visited site noticed this would be a concern of safety risk for our family. Hence we approached our consultant requesting adding 6 points with additional cost to be paid by us, but this was rejected, stating once construction has started no changed to contracts can be made. I gather point Burbank is missing here is due diligenc...Read more

If you planning to choose a builder never go with Burbank. I have paid my deposit of $2500 and they refused to refund it to me but doing nothing. They didn't offer any cooling period and even without costing anything to them how they keeping someone's money. It's a theft. They don't rely on their terms as well. They have given false promises and what a fraud company. You have to pay for everything and finally you still get basic inclusions as well. Everything is upgrade and upgrade. Other builders offering best quality category 2 or 3 inclusion...Read more

Hi All,

I would like to share by current experience building with Burbank.

It's been almost a year, since the start of the build of my home and it has been a nightmare from the very beginning.

Poor communication, ignorance and overall disrespect is a good summary of my experience so far.

After a painful 12 months, I'm currently at the PCI stage. My last independent inspection was 4 months ago (mid December) and I'm still waiting for a response from the Supervisor/Regional manager on the final defects.
...Read more

We bought a property in Jackson Green Estate in Clayton South which was built by Burbank Homes.
We are very happy with the construction and built quality of Burbank and as expected we had few minor maintenance and warranty issues after moving in.
So we have to log few maintenance calls and organize inspections with Jay Osman. Jay came on time for inspections and clearly make note of all issues and I was really pleased with the commitment and prompt responsive actions to help us fix all the issues on a quick time frame. Jay promptly responds t...Read more

As the title suggests, we are incredibly happy first home buyers that have selected Burbank to build our home.

We have been very fortunate to be dealing with the AMAZING, Molly Trapnell at Kaduna Park. We wandered in with absolutely no intention of purchasing our House & Land this early in the year but that all changed when we got to speaking with her and she showed us that our home wasn’t beyond our reach right now.

Molly went above and beyond for us and liaised with the land agent, our broker and conveyancer to ensure everyone was on the ...Read more