Burbank Questions & Answers

Hi Evan,
If you could like to send us an email to [email protected] along with your best contact details i can have a sales consultant have a chat with you today about a potential build in Kalkallo.

-The Burbank Team

Hi Jay,

We are sorry to hear about your Burbank experience.
Can you please send us an email to [email protected] along with your job number and the list of defects in your home, this will then be passed onto the Warranty Team for them to look into for you.

-The Burbank Team.

Hi Jay,

Because you have settled into your home, your first point of contact now will be the Warranty Team and not the site supervisor. Please feel free to call the head office and we will direct your call to them directly and they will look into your PCI items for you.
If you don't want to call again please send an email to [email protected] along with the defects list and we will pass it onto them for you.

-The Burbank Team.

Hi There,
Where is it that you are looking to buy?

-The Burbank Team

Hi There,

If you could please send an email to [email protected] with your best contact details, I will get one of our sales consultants in diggers rest to answer any questions that you have.

-The Burbank Team

Hi Kandel,

We are sorry to hear of your concerns about Burbank. If you would like more information please feel free to send us an email at [email protected] and we will be happy to answer any questions that you have.

-The Burbank Team.

Hi there Sanjeev,

I'm disappointed to hear your Burbank journey hasn't been seamless.

If possible please send an email to [email protected] with your job number, address and concerns and I will have this matter followed up.

- The Burbank Team

Hi Ramandeep,

I would love to look into this further for you.

If possible could you please email me at [email protected] with all of your details and I will investigate this further.

- The Burbank Team

Hi Wahegurupal,

If possible could you please send me an email through to [email protected] with all of your details and I will have this matter followed up.

- The Burbank Team

Hi Biky,

Thanks for reaching out.

Please send an email through to [email protected] with all of your details and area you are able to work in and if we require your services someone from our construction team will make contact.

Many thanks, Sam

Hi Vipul,

Thanks for reaching out.

If possible could you please advise which state you are from and I will be able to check with our Displays team.

- The Burbank Team

Hi Vipul,

I have just checked with my displays team, unfortunately we do not have this particular laminate flooring in our display homes.

- The Burbank Team

Hi there,

Lovely to hear from you.

This is a question we frequently receive from prospective customers- how long will it really be until you get the keys to your new house?

Well the short answer is, every house varies. Depending on the complication of your build, whether it is a single or a double storey design, if it is on sloped land and so on can all impact the time of the build. Additional factors include extreme weather conditions, delays in the required approvals from council and town planning and so on. It’s important to keep in mind that the reasons for delays are by no means restricted to Burbank- all builders are faced by the same challenges.

We usually say that a standard single storey home should take 4-6 months in construction.

At Burbank, we offer our customers Guaranteed Site Starts, which are available for those whose land is ready and when the developer has completed all roads and services to their land.

A Guaranteed Site Start date also assumes the customer available for appointments as requested to ensure we remain inside the scheduling dates and also assumes that a customer is able to make decisions quickly (within reason) and sign off on documentation ensuring the ball continues to roll throughout each stage of the build.

You’ll discuss these intricacies with your New Home Consultant who is an expert on all things house and land, and once you have finalised all of your sales paperwork and completed the sales process (i.e. selected the design you like and all changes) a Guaranteed Site Start day can be offered.

The administration period takes approximately 12 weeks from when you complete the sale process, so you can be on site within 12 weeks of completing your sales process.

The time frames of construction in itself as previously mentioned vary from home to home, however as a rough guideline we say the process will generally take anywhere from 4-12 months. The exact forecast will be highlighted in your contract which will also provide a completion date set at the beginning of the build. Further, the contract will detail how much Burbank will reimburse you should the build exceed this timeframe.

This will of course allow you to arrange all that you need to in terms or organising the timing of varying factors.

Another benefit of building with Burbank is our new platform ‘MyPlace’, which allows you to track the progress of your land through an online platform with graphs and imagery of your site so that you can see you home as it moves from stage to stage.

Hopefully this sheds some light on your queries- we understand how enormous the decision is when it comes to choosing a builder and hope this clarification has provided you confidence in choosing Burbank- we’ve been building homes in Australia since 1983 and we would certainly love to build yours.

Many thanks, Sam :)

Hi Sireesha V,

Thank you for your question.

We can understand your hesitation after reading posts across various platforms. Unfortunately, human nature means more people tend to post negative reviews online than positive reviews, which is a shame! Unfortunately that's true for many of us builders - not just Burbank. We can assure you we get countless positive direct emails and phone calls of thanks from our happy customers. And, while we do encourage our customers to post these happy reviews online, unfortunately we're not allowed to post them ourselves.

Sireesha, if you need anything throughout your journey, please don't hesitate to contact me at [email protected].

Wishing you all the best in your journey.

Kind regards,
Sam

Hi Wai,

If you are currently dealing with a Consultant, you will need to meet in person with our Sales Manager to discuss.
If you need a more concrete answer, please email me further details to [email protected]

-Sam

Hello,

Thank-you for your question.
The price freeze is one thing and delay in finance is separate. It sounds like you're being charged a delay cost for your finance.
As per your contract if you're ready to go to site and there are financial delays, we can charge you weekly until we are approved to site start.

To clarify this for you I would need to know more about your job so feel free to private message me your details and I will look into this further for you and provide you with a more concrete answer.
-Sam

Hi there, If I can look into something for you, feel free to email me at [email protected]
-Sam

Good morning,

Please emails [email protected] with your build address and concerns.

Regards,
Sam

Hi there,

Thankyou for your query.
Please email me at [email protected] with all your job information so I can look into the above for you.

Thanks,
Sam

Hi Beatrice - thanks for your message and I apologise on behalf of the team for the delay here. I've been advised that an inspection has been arranged for Tuesday the 4th of December at 8am to look into these defects for you. Let me know if there's anything else I can do, Sam :)

Hi Shami! At the very beginning of the process. Let me know if you need any more specific info. Sam

Good morning,

Unfortunately the is no black and white answer to your question.
Please contact your Supervisor who will have a more clear timeframe for you.

Thanks
Sam