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Reviews

4.4

17 reviews
5
(14)
4
(0)
3
(0)
2
(1)
1
(2)
  • Product Quality
    4.6 (9)
  • Return Claim MadeYes (4) · No (7)
  • Shipping
    4.4 (8)
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Tony

TonySydney, NSW

Great Support From Steve

published
Product Quality
Shipping
Return Claim MadeYes
Rasit

RasitGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Wouldn't bother going anywhere else

published

Recently purchased a TCL C8 TV and had it delivered within a few days. Having researched prices on multiple online stores, Buy Smarte had a very competitive price on this TV. Not only that but their before and after sales customer service was also superb. Looking forward to buying my next appliance from your store again in future. Cheers

Product Quality
Shipping
Return Claim MadeNo

Two split cycle air-conditioners could not be used in Queensland

published

I purchased two split cycle air-conditioners from this company upon installation the electrician advised me they cannot be used in Queensland. I contacted Buysmarte in regards to this they stated I should have asked them whether they were compatible for Queensland installation. I don't know about you but I think that's absolutely ridiculous I feel it should clearly State whether they are compatible for a state in Australia or not. I was then told by Buysmart I could return them at a cost of $440 to me which I had no other choice but to do so. I feel this company is completely in the wrong and my advice to anyone to buy from sBuysmarte beware!!!!!!!!

Product Quality
Return Claim MadeYes
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Samsung TV

published

Great site much cheaper than other retailers ordered one day delivered the next day very happy with my purchase. They have Pay Pal and you can take to supplier great online shop.

Product Quality
Shipping
Return Claim MadeNo
Les from Fitzroy

Les from FitzroyGreater Melbourne (Inner), VIC

  • 13 reviews

Stellar service

published

1st delivery of $1000 TV given by courier to wrong person and could not be located. Buy Smarte assisted with claim against courier company and within 2 days of approval, dispatched a replacement. They absorbed the insurance excess and delivery cost so I was not out of pocket. Arrived safely and working like a charm. Service well beyond my expectation, hugely impressed.

Shipping
Return Claim MadeNo
Wayne J.

Wayne J.Perth, WA

Dodgy as the day is long.

published
Katie P.

Katie P.South-East, TAS

Still waiting for product 3 weeks later

published

I ordered a Dyson vacuum cleaner on 4/11/19, it was reportedly dispatched on 5/11/19 however I am still awaiting delivery of this product. This could be an issue with the courier CourierPlease but its hard to say. I have reported the issue to BuySmarte and am still awaiting a resolution.

Shipping
Return Claim MadeNo
David H

David HSydney, NSW

Amazing price and exceptional customer service!

published

I purchased an LG C9 55" OLED TV and chose Buy Smarte because they offered by far the best price I could find by several hundred dollars! What I didn't expect was also one of the best customer experiences I've had in a fair while. Almost immediately after placing my order online on a Thursday, they got in touch to schedule a convenient day for delivery. They were able to offer the very next day, the Friday, so I grabbed it. From there the communication was first class with them giving me a rough window on the day and also an SMS about an hour prior to their arrival. They even took the packaging away after unpacking the TV. Truly exceptional customer service! Thank you Buy Smarte!

Nathan H

Nathan HGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Amazing customer service.

published

I rarely place reviews, but the experience I had with buysmarte was so amazing that I had to place a review.
I purchased a Samsung TV for my girlfriend from Buysmarte but it was defected from factory. I contacted buysmarte and they were very quick to reply and helpful.
They understood my situation and trusted in me and organised a courier to come pick up the faulty TV and then sent out a new one, completely free!
The whole process was very quick and easy.
Will definitely recommend Buysmarte to my friends and will purchase again.
Thank you!

Product Quality
Shipping
Return Claim MadeYes
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Petros

PetrosGreater Melbourne (Metropolitan), VIC

Great Customer Service

published

After making a mistake on my part. I contacted customer service to assist me with replacing my product for one I wanted. The went above and beyond to make sure that I was satisfied with my purchase. It was truly more than what I could of expected

Lisa Turner

Lisa TurnerSouth East Queensland, QLD

Super quick delivery time

published

We had a TV die on Saturday, did some online research and came across Buysmarte through the Zip Pay website. We ordered the new TV on at 10am on Monday. By 3pm we had an email advising that it had been dispatched. The courier arrived at our door at 2:30pm the very next day. We could not be happier with that service.

Product Quality
Return Claim MadeNo
Simon de Lisle

Simon de LisleSydney, NSW

  • 9 reviews
  • 4 likes

How can they be so cheap... Can I trust this store?

published
Product Quality
Shipping
Return Claim MadeYes
J9

J9Greater Melbourne (Outer), VIC

  • 59 reviews

Quality product, brilliant service

published

Very happy with my new Hisense 39" HD Smart TV for my bedroom, it's a top quality product but I was most impressed by the speed of delivery - it was ordered Tuesday and delivered NEXT DAY in the afternoon interstate to Melbourne for "free post" and you normally only get that when paying extra for express delivery online! I would recommend this company to anyone looking for good quality products at great prices (theirs was the cheapest price I found for this product online) and wanting quick service. Will definitely use them again!

Product Quality
Shipping
Return Claim MadeNo
Ron

RonHunter Region, NSW

HIGHLY RECOMMEND

published

I came across BuySmarte via a google ad when checking prices for a specific model 75" TV. Their price was nearly $600 less than the lowest price offered by big retailers. Having never dealt with BuySmarte before, I was very nervous but the reviews were all good so I decided to give it a go. With the bonus of free delivery, I saved around $650 on a $4000 item which of course I am extremely happy about. Very fast delivery via COPE who I found to be a very professional & courteous transport company. Couldn't be happier.

Product Quality
Return Claim MadeNo
Mark L

Mark L

  • 3 reviews
  • 2 likes

Ordered Sunday delivered to Melbourne Tuesday morning

published

I ordered a Dyson V10 on Sunday - Buy Smarte were the cheapest of the reputable online stores by $70. On Monday the product shipped and it was at my front door in Melbourne at 8.15am on Tuesday.

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WAQA

WAQASydney

  • 8 reviews
  • 3 likes

Amazing Service - Quick and Competitive Price

published

Best price available online for 55" LCD TV and delivery was great in Sydney Metro area. The price I got few months ago was better than all boxing day prices from JB's & Harvey's. Received the items in 3 days after the order in Sydney metro area.

name

nameAustralian Capital Territory

  • 5 reviews

Very impressed with super professional service

published

prompt delivery and amazing service
Tv arrived in just a couple of days after I ordered, online and over the phone staff was very friendly and professional

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Questions & Answers

Primrose G.

Primrose G.asked

Online store

Can you choose a delivery date further then 3 days.

No answers

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