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Great Support From Steve
I recently bought an 86" TV from Buy Smarte.
After shopping around, I was about to buy from one of the bigger local shopfronts when I saw the price at Buy Smarte on line. It was way cheaper than any of their competitors by a huge $$$ margin. Shipping was only $59 and by joining their Club for $19, I got another K off the price.
I was concerned about making such a large purchase from a remote supplier but after doing a bit of online due diligence and speaking directly to the company the deal on offer was too good to pass up.
When the ...TV arrived the screen was damaged and the item had to be replaced and I thought "Oh no maybe I have set myself up for a fall". I quickly found out there was nothing to worry about. Steve from Buy Smarte got hold of the replacement within a few days despite the one originally supplied to me being the last in stock. There was no messing around with Steve showing by action rather than words that he knows his business - the damaged set was picked up and gone within a couple of days and the new one is now up and working brilliantly.
Wouldn't bother going anywhere else
Recently purchased a TCL C8 TV and had it delivered within a few days. Having researched prices on multiple online stores, Buy Smarte had a very competitive price on this TV. Not only that but their before and after sales customer service was also superb. Looking forward to buying my next appliance from your store again in future. Cheers
Two split cycle air-conditioners could not be used in Queensland
I purchased two split cycle air-conditioners from this company upon installation the electrician advised me they cannot be used in Queensland. I contacted Buysmarte in regards to this they stated I should have asked them whether they were compatible for Queensland installation. I don't know about you but I think that's absolutely ridiculous I feel it should clearly State whether they are compatible for a state in Australia or not. I was then told by Buysmart I could return them at a cost of $440 to me which I had no other choice but to do so. I feel this company is completely in the wrong and my advice to anyone to buy from sBuysmarte beware!!!!!!!!
Great site much cheaper than other retailers ordered one day delivered the next day very happy with my purchase. They have Pay Pal and you can take to supplier great online shop.
1st delivery of $1000 TV given by courier to wrong person and could not be located. Buy Smarte assisted with claim against courier company and within 2 days of approval, dispatched a replacement. They absorbed the insurance excess and delivery cost so I was not out of pocket. Arrived safely and working like a charm. Service well beyond my expectation, hugely impressed.
Dodgy as the day is long.
After purchasing a MS Surface Pro type cover keyboard from this business, I received an incorrect size keyboard not compatible with my Surface model. I immediately emailed them with a photo showing they had sent the wrong keyboard. I understand things get mixed up, its the nature of shipping, and I am assuming in this case, drop shipping.
Where it has gone pear shaped in my opinion is the lack of communication and what I believe is an inaccurate response after this. They allegedly responded with 3 emails to my listed email account, yet I recei...ved none of these emails, even though I regularly checked my email account and junk mail folder daily. After ringing their office today, I was told that had been waiting my response from the emails they sent. The outcome of the conversation was that they had mixed up another customers order with mine and that they no longer had stock to fulfil my order until potentially Jan 2020, which is no good to me as the product was for a Christmas present. I was put through to the Sales Manager for him to tell me that they had indeed emailed me, and he sent screenshots of the sent emails. In the email screenshot, it stated that the customer that had received my item "Didn't wish to return it" which is strange because my item would not be compatible with the item they had purchased. (But was sent to me). In the screenshot, I can see that this email was sent a day after the investigation so I am assuming they rang the other customer to request the return of the incompatibly keyboard but when the customer said "no" they only allegedly emailed me. Was I not worthy of a phone call to explain or discuss options? After the phone call I made to them this morning, they were going to resend the emails and I still have not received them. Not only can they not send their products out correctly, they cant even send their emails out correctly. The one star is for the speed of the delivery however I would choose accuracy over speed any day.
Still waiting for product 3 weeks later
I ordered a Dyson vacuum cleaner on 4/11/19, it was reportedly dispatched on 5/11/19 however I am still awaiting delivery of this product. This could be an issue with the courier CourierPlease but its hard to say. I have reported the issue to BuySmarte and am still awaiting a resolution.
Amazing price and exceptional customer service!
I purchased an LG C9 55" OLED TV and chose Buy Smarte because they offered by far the best price I could find by several hundred dollars! What I didn't expect was also one of the best customer experiences I've had in a fair while. Almost immediately after placing my order online on a Thursday, they got in touch to schedule a convenient day for delivery. They were able to offer the very next day, the Friday, so I grabbed it. From there the communication was first class with them giving me a rough window on the day and also an SMS about an hour prior to their arrival. They even took the packaging away after unpacking the TV. Truly exceptional customer service! Thank you Buy Smarte!
Amazing customer service.
I rarely place reviews, but the experience I had with buysmarte was so amazing that I had to place a review.
I purchased a Samsung TV for my girlfriend from Buysmarte but it was defected from factory. I contacted buysmarte and they were very quick to reply and helpful.
They understood my situation and trusted in me and organised a courier to come pick up the faulty TV and then sent out a new one, completely free!
The whole process was very quick and easy.
Will definitely recommend Buysmarte to my friends and will purchase again.
Great Customer Service
After making a mistake on my part. I contacted customer service to assist me with replacing my product for one I wanted. The went above and beyond to make sure that I was satisfied with my purchase. It was truly more than what I could of expected
Super quick delivery time
We had a TV die on Saturday, did some online research and came across Buysmarte through the Zip Pay website. We ordered the new TV on at 10am on Monday. By 3pm we had an email advising that it had been dispatched. The courier arrived at our door at 2:30pm the very next day. We could not be happier with that service.
- Online store
- Verified customer
How can they be so cheap... Can I trust this store?
If you are reading this then most likely you have seen their prices and thought
"This is too good to be true... Can I trust them?"
The TL:DR version is Yes, I think you can. If you want to know why I say this please read on.... (it is a bit long but you get the whole story. Also I have NO connection with this store - I just had a very good experience with them.
So... I as looking to buy the LG OLED65B8 65in TV and in my online research I found this site. When I saw that their prices were $600.00 less than anyone else's I thought it could be ...dodgy but I did some more research (as I am guessing you are) and gave it a go. I order the TV around 11.00am on Sunday morning for around $2900.00. Now to the interesting part. Later on Sunday afternoon I actually went into a real shop (I know OMG a real shop!) and saw the 65in I had bought playing live TV. Well... I was NOT impressed as it was very blurry at the distance I watch TV from. Note this is my personal opinion and YMMV. The smaller 55 inch version, on the other hand, looked MUHC better and that was the one I now wanted. Now I am FREAKING out that I had just bought a $2900 TV from an online store that I no longer wanted and that I could now have a big problem.
Quality product, brilliant service
Very happy with my new Hisense 39" HD Smart TV for my bedroom, it's a top quality product but I was most impressed by the speed of delivery - it was ordered Tuesday and delivered NEXT DAY in the afternoon interstate to Melbourne for "free post" and you normally only get that when paying extra for express delivery online! I would recommend this company to anyone looking for good quality products at great prices (theirs was the cheapest price I found for this product online) and wanting quick service. Will definitely use them again!
I came across BuySmarte via a google ad when checking prices for a specific model 75" TV. Their price was nearly $600 less than the lowest price offered by big retailers. Having never dealt with BuySmarte before, I was very nervous but the reviews were all good so I decided to give it a go. With the bonus of free delivery, I saved around $650 on a $4000 item which of course I am extremely happy about. Very fast delivery via COPE who I found to be a very professional & courteous transport company. Couldn't be happier.
- Online store
- Verified customer
Ordered Sunday delivered to Melbourne Tuesday morning
I ordered a Dyson V10 on Sunday - Buy Smarte were the cheapest of the reputable online stores by $70. On Monday the product shipped and it was at my front door in Melbourne at 8.15am on Tuesday.
- Online store
- Verified customer
Amazing Service - Quick and Competitive Price
Best price available online for 55" LCD TV and delivery was great in Sydney Metro area. The price I got few months ago was better than all boxing day prices from JB's & Harvey's. Received the items in 3 days after the order in Sydney metro area.
Very impressed with super professional service
prompt delivery and amazing service
Tv arrived in just a couple of days after I ordered, online and over the phone staff was very friendly and professional
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