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12 questions from our users

Lammy

Lammyasked

Do you have a human Customer service number to call ?



4 answers
JohnCM
JohnCM

Yes - a person in Australia answers support calls and in my experience have been superb.

Lammy
Lammy

Which carrier does your lines run through and what is the coverage in Lyneham act any surrounding black spots?

Lammy
Lammy

What is phone number can I call to speak with customer support?

Carl A M

Carl A Masked

I recently changed provider from Vodafone to cmobile (Telstra) sim but am unable to receive reception where I live in Red Hill Victoria. I notice that cmobile also offers Vodafone service. How do I change from my current sim?
Additionally, members of my family also fail to receive service from both Optus as well as Telstra and service from both is not available in my area. Carl Marshall

No answers
Amelia C.

Amelia C.asked

Can you phone internationally for free with C Mobile ?
I don't think Circles.Life offers free international phone calls.

Can I keep my current Vodafone post-paid number with C Mobile ?

2 answers
DHC
DHC

As far as I know, when I asked C Mobile (who are actually in Australia, so do speak real English!), you can choose Vodaphone or Telstra as the carrier of your particular service, so you get whatever those carriers provide. C Mobile suggest it is cheaper to get a foreign card when you go overseas as a best option for international travel. As to calling overseas from here, I don't do it, but the C Mobile help desk people have been very good to deal with, so just give them a call. They have a web site. Cheers DC

Amelia C.
Amelia C.

Will do so thanks DC. Interesting that C Mobile gives you the choice of either Vodafone or Telstra.

Robin V

Robin Vasked

How do I view plans and also sign up for a pre paid sim deal

2 answers
electroboy
electroboy

Go to C Plans at the top, select plan add to cart and follow the signup process. all sim plans are post paid that i can see and month to month no contract.

Brian Howard
Brian Howard

Hi Robin, To view their plans simply go to their website https://www.cmobile.com.au/. You can buy from the site as well. I don't know that they actually have pre-paid plans, can't see it on their site (I'm on post paid) so call 1300 545 000. They use both Telstra and Vodafone networks and I've found them reliable, responsive to queries and excellent value. I shopped around for quite a while comparing, as best I could, 'apples to apples' and C-Mobile came out on top by quite a margin. I was with Vodafone direct for 20 years, they were very good, but overr the past few years their prices increased exponentially and now it is $45 for their cheapest plan. I am paying only $9-90/mth for unlimited calls and 1GB data (more than adequate for me on a phone. The only advantage Vodafone gave me was $5 roaming overseas - a fantastic inclusion IF you need it., I didn't so C-Mobile became a no-brainer for me. Good experience so far, been about a year or more. Oh, ALL AUSTRALIAN too, including all support! BIG plus in my eyes. I have found ZERO downside so far, at least for my purposes which is phone, email and the odd bit of data. Highly recommended.

Donna

Donnaasked

How do I get out of my plan? I am not happy with the bullying tactics of Cmobile over a $10 overdue amount and I would like to get out of it asap. Not happy at all

2 answers
C Mobile
Yasmin C.C Mobile

Hi Donna,

You activated your account on July 13 and have only paid one invoice.. Your September bill was due on 15 September, and your October bill was due on 15 October. You have not paid either of these invoices. It is not $10 overdue, it is $36.30 overdue. Unfortunately we had to restrict your service due to non-payment. We have not bullied you in any way whatsoever. We are happy to disconnect your service for you, or we are also happy to lift the restrictions on your service if you pay the arrears. Please give us a call on 1300 545000 if you need to discuss it. If you are having financial difficulties we are also happy to allow you to pay your debt off with a suitable arrangement.

Regards
CMobile Support

TrueReviews
TrueReviews

They dont know customers are always right, it sounds.

Leslie T

Leslie Tasked

Hi my phone is running 10min slow?? My samsung is in good condition. Any ideas?

1 answer
C Mobile
Peter H.C Mobile

Hi Leslie, thank you for reaching out to us. To set the device clock to automatically update based on what time zone it is in, follow these steps:
From any home screen, tap Apps.
Tap Settings.
Select the General tab.
Under DEVICE MANAGER, tap Date and time.
Select the following check boxes: Automatic date and time. Automatic time zone
If you have any issues, please let us know.
CMobile

Andy

Andyasked

Hello Cmobile, do you have plans to make an cmobile app for google play and ios phones stuff like

What you can do when logged into cmobile account view usage, data etc.?

2 answers
C Mobile
Yasmin C.C Mobile

Hi Andy. Yes, we do have plans for a CMobile app and hope to have an app by the end of the year. When you login to MyCMobile, you can view your usage, view your current and previous bills, pay your bill and set up a direct debit. Please let us know if you have anymore questions and have a great day!

Andy
Andy

Fantastic i look forward to seeing it :D i may move to cmobile end of the year towards new year

Thanks for the quick response

kalskustoms

kalskustomsasked

we live at Burrum heads Queensland and are currently with Telstra and have a reasonable service, would your Blue Service suit this area please?

1 answer
C Mobile
Yasmin C.C Mobile

Hi there! You can view the coverage maps on our website here https://www.cmobile.com.au/blue-coverage-map/ and for Burrum Heads I am pleased to say it has full 4G network coverage for our Blue plans.

Le le

Le leasked

What are your post paid plans?
What is coverage in Lota Queensland?

2 answers
Yis
Yis

Bad coverage unless you're near a mobile tower.

C Mobile
Yasmin C.C Mobile

Lota Qld has full 4G network coverage on our C Blue plans. All our post paid plans can be found here www.cmobile.com.au/plans

sam

samasked

do you work on 4G yet?

2 answers
Yis
Yis

No they don't even provide proper 3G. Shocking service.

C Mobile
Peter H.C Mobile

Hello Sam CMobile now offer 4G coverage. On our Telstra C Blue $24.90 plan you will receive unlimited calls & unlimited text ➕ 1G data. No contract. Keep your number. Fast easy sign up.

morrearse

morrearseasked

Hi Guys,

Next year I'm doing a road trip through Scandinavia, the Baitic States, Poland, Germany and perhaps Holland and Belgium.
I currently have a new iPhone 6s on a plan with Telstra. I take it I can't use another sim card while o/s as the phone is locked?
What do you suggest? Perhaps a new unlocked phone just for my trip plus your sim or pick up sim cards from each individual country? What do you think is the most hassle free and cost effective?
I'll be away for around 2 months.
Thanks Paul.
Paul Morris
E [email protected]
M 0401467103

4 answers
Joshua Jensen
Joshua Jensen

Hi Paul thank you for your question mate I'm just a customer I don't work for Cmobile but I'm very flattered by your question I'll call you and let you know Peter buckets number and he can help you out with that cheers josh jensen

Joshua Jensen
Joshua Jensen

I meant Peter Huxleys number stupid spellchecker

C Mobile
Yasmin C.C Mobile

Hi Paul, you're probably correct in that your iPhone 6 will be locked to Telstra if you're on a plan with Telstra. The most cost effective way for you to stay connected would be to purchase a local SIM overseas and place in an unlocked handset. You could look for a SIM with a low cost provider over there like Lycamobile or Lebara. Once you get back and are out of your contract we would be happy to have help you on a CMobile plan with no lock in contract!

Amanda Rigbye

Amanda Rigbyeasked

Can i import my phone number and will i get coverage at 12 Evergreen Drive, South Morang 3752?

1 answer
Young Blue Lou
Young Blue Lou

Yes you can port your current phone number for telstra and optus. Not sure about other providers. We live in rural NSW and opted for the telstra network with cmobile. We need to use mobile phones with a 'blue tick' to get any sought of coverage out of town. I guess what I am saying is your coverage will be the same as the telstra or optus coverage you now get. The operators at Cmobile were very very helpful. Give them a call. PS. Sorry for delay. We have been having some computer problems after recent electrical storms.

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