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Reviews

4.7

263 reviews
5
(213)
4
(32)
3
(5)
2
(5)
1
(8)
  • Value for Money
    4.8 (189)
  • Plan Type
    • Post-Paid Sim Only (119)
    • Pre-Paid Sim Only (44)
    • Post-Paid with Phone (16)
  • Customer Service
    4.8 (186)
  • Local Reception
    4.5 (176)
  • Transparency
    4.7 (177)
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Feng-Mei Wang

Feng-Mei WangGreater Melbourne (Outer), VIC

  • Verified customer

They are having a good service

published

I have been as Cmobile customer for a long time. Their services are always excellent and specially, It is a Aussie company. I am very happy for using their service.



Review collected in partnership with C Mobile

Robert

RobertNorth Queensland, QLD

  • Verified customer

Works well.

published

Network is reliable - no dropouts have been experienced. Is always available when required. Customer service was A grade when it was once needed and problem was quickly resolved. No complaints here.



Review collected in partnership with C Mobile

  • Verified customer

Great options for small or basic users

published

I'm a 'small user' of mobiles and don't need gigs of internet storage and all that broohaha. All I need is to make calls or send a few text messages each month. C Mobile has cheap options for small users and the customer service has always been responsive when I needed them. Despite being a small user, they have always treated me like a valuable customer and have been helpful with my many questions. I have recommended them to others many times. The service itself is fine and I've never had any problems or dropouts.

Review collected in partnership with C Mobile

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Glyn

GlynRichmond-Tweed, NSW

  • Verified customer

Works like a charm.

published

Generally pretty good, much better than Telstra. We are in a black spot zone so have to use an aerial to get even 1 bar which we then blue tooth to cordless house phones- works brilliantly.

Review collected in partnership with C Mobile

Tatts

TattsSouth-Eastern Region, NSW

  • Verified customer

Excellent service.

published

An excellent Telco. company with great customer service located in Australia. I have never experienced any problems with my various plans I've had over the years with them. Highly recommend!

Review collected in partnership with C Mobile

Missydee

MissydeeBurnie

  • 3 reviews
  • Verified customer

C Mobile

published

Can’t complain about them, they are great, never had an issue, highly recommend them, their prices are much cheaper than other telcos on the market. Never experienced any dropouts. Australian service, not an overseas crowd.

Review collected in partnership with C Mobile

Tash Ewart

Tash EwartPerth, WA

  • Verified customer

Cannot fault this company!

published

Super fast and friendly customer service, they actually go out of their way to help you. Really amazing service which I can't fault and would always highly recommend - thank you CMobile!

Review collected in partnership with C Mobile

Darren McSweeney

Darren McSweeneyGreater Melbourne (Outer), VIC

  • Verified customer

One of the best small phone companies.

published

I've had a mobile with almost every major telco, and a number of smaller ones.
I've returned to C Mobile as they have good service, great customer service, great prices.
I'm on a $19 plan with 2 GB of data and unlimited calls/texts.
I switched back from another provider a few months ago, as I was travelling overseas and the other provider did not offer roaming. C Mobile did not request a deposit, and enabled roaming immediately.
I've called them for customer service several times and never had a bad experience. Obviously only a small call centre, but it is Australian based and the staff there always seem to know what they are talking about and are friendly.

Review collected in partnership with C Mobile

  • Verified customer

Good customer service

published

Coverage good, speeds fine. Their data packs aren't as flexible as my previous carrier- Virgin- but the simplicity and excellent customer service are worth it. They called back quickly when I had to leave voice messages (didn't answer every time), or actioned requests that I'd left via voice messages.

Dirt cheap postpaid if you have your own phone, too.

Review collected in partnership with C Mobile

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Frank Dani

Frank Dani

  • 3 reviews
  • Verified customer

Delivered Service Excellence

published

The network covers a very large percentage of the state of Victoria, with no dropouts during calls. Clear reception with incoming calls. Data downloads is sufficiently fast in all areas.

Review collected in partnership with C Mobile

bill

bill

  • 2 reviews
  • Verified customer

Great Mobile Service @ best price

published

C Mobile service and coverage is excellent and great people to deal with, as call centre is in Australia staffed by Aussies. Dropouts are rare and downloads speed are adequate for my requirements. All for less than half the $'s what I used to pay for the same service from Telstra. The way I see it, C Mobile are the best of the best.

Review collected in partnership with C Mobile

  • Verified customer

Good value for money

published

By and large we are very satisfied with C mobile. Their prices are very reasonable, coverage is mostly good except in outlying rural areas - absolutely fine in cities. Customer service is occasionally patchy but also generally pretty good and at times has been excellent. I do find the logic of their invoices hard to follow and I would like to be able to follow data usage on their website which is not currently possible,

Review collected in partnership with C Mobile

Danielle Sheehan

Danielle SheehanMetropolitan Adelaide, SA

  • Verified customer

I'm recommending C Mobile to my friends

published

Coverage is much better than with my previous service provider. Only once did a message arrive the next day with a 12-hour delay.
I find the data download fast enough for me.

Review collected in partnership with C Mobile

Postie

PostieGoulburn Valley, VIC

  • Verified customer

Works well with a nice price

published

C Mobile has worked perfect to date. No problems at all. Nice price. Been using for the last six months without a problem. No dropouts as yet. Hope there won't be.

Review collected in partnership with C Mobile

Gus

GusSouth East Queensland, QLD

  • Verified customer

Great customer service and value for money

published

I have been with C Mobile for just over 5 years now and cannot recommend them enough. Their customer service is fantastic and value for money is second to none. I have raised an number of issues and they have been resolved promptly every time. I have now moved my husband and my work mobile over to them as well, and to make it even more appealing, all the phones are on the one account. The biggest advantage of all is that I'm now paying less for 3 phones than I did for one whilst with Optus and/or Telstra.
Thank You C Mobile !!

Review collected in partnership with C Mobile

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Rachel Aseraf

Rachel AserafSydney, NSW

  • Verified customer

Just perfect

published

Since I found this plan I can’t live without as it meets all my needs, my data download and the the speed is sufficient and fast. Many thanks C-Mobile it’s just excellent plan for all needs

Review collected in partnership with C Mobile

  • Verified customer

I would recommend C Mobile to anyone.

published

With C Mobile service we have experinced to date no dropouts and utterly reliable. Data down loads are fast enough for us with excellent coverage. We have been with C MOBILE for a couple of years and the price of the service is exceptional.

Review collected in partnership with C Mobile

Merril Bouckley

Merril BouckleyNewcastle

  • 2 reviews
  • Verified customer

Good continued customer service

published

The service has always worked well. Sometimes I have had a question regarding overseas data and such like. Always I have been answered promptly. I have been a customer for a couple of years now and will continue. I am very please to get answers in English and speak with Australian staff.

Review collected in partnership with C Mobile

Dave

DaveGreater Melbourne (Outer), VIC

  • Verified customer

C Mobiles the best who needs the rest ?

published

Have been with mobile for a number if years without any issues. Well worth it. Even got upgraded with more data when they changed their plans for the same cost.

Review collected in partnership with C Mobile

Raghu

RaghuSydney Surrounds, NSW

  • Verified customer

Customer service oriented service provider

published

Reliable in our area with decent data speeds. Quick and satisfactory response to all emails from CMOBILE support.
When we were travelling, they quickly supplied another SIM very fast providing better coverage.

Review collected in partnership with C Mobile

Page 4 of 14
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Questions & Answers

Lammy

Lammyasked

Do you have a human Customer service number to call ?

4 answers
JohnCM
JohnCM

Yes - a person in Australia answers support calls and in my experience have been superb.

Lammy
Lammy

Which carrier does your lines run through and what is the coverage in Lyneham act any surrounding black spots?

Lammy
Lammy

What is phone number can I call to speak with customer support?

Carl A M

Carl A Masked

I recently changed provider from Vodafone to cmobile (Telstra) sim but am unable to receive reception where I live in Red Hill Victoria. I notice that cmobile also offers Vodafone service. How do I change from my current sim?
Additionally, members of my family also fail to receive service from both Optus as well as Telstra and service from both is not available in my area. Carl Marshall

No answers
Amelia C.

Amelia C.asked

Can you phone internationally for free with C Mobile ?
I don't think Circles.Life offers free international phone calls.

Can I keep my current Vodafone post-paid number with C Mobile ?

2 answers
DHC
DHC

As far as I know, when I asked C Mobile (who are actually in Australia, so do speak real English!), you can choose Vodaphone or Telstra as the carrier of your particular service, so you get whatever those carriers provide. C Mobile suggest it is cheaper to get a foreign card when you go overseas as a best option for international travel. As to calling overseas from here, I don't do it, but the C Mobile help desk people have been very good to deal with, so just give them a call. They have a web site. Cheers DC

Amelia C.
Amelia C.

Will do so thanks DC. Interesting that C Mobile gives you the choice of either Vodafone or Telstra.

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