Caltex Woolworths (page 3 of 4)
156 reviews · Statistics
Reviews
Contaminated fuel
Filled up with PREMIUM Diesel at Wests rd, Werribee and had nothing but problems 100kms into the tank.
Changed fuel filter which was black with all weird types of crap through it that we put into a jar and will show Caltex.
Funny how there is only Premium Diesel at the car pumps with no other alternative...
Avoiding that place and telling everyone else to do so also..
No products available that are on promo
On Sunday the 15th April your petrol sites had a special of buy any one powerade for $2.50. Your Victoria Point site had none. According to the operator the manager forgot to order. Very poor performance. They also had holes in stock everywhere. This manager needs a lesson in ordering.
Staff refused to key in the barcode saying he is not authorised.
I visited Caltex Huntingdale today at around 8:40pm and fill the diesel. When I went to the counter the staff was not friendly and when I gave him the key ring scanner for the discount petrol it did not scan and I requested him if he can key in but he refused saying that he is not authorised which did not seem right to me. The staff name is [name removed]. Looks like he was not interested in working there as he did not show any interest in helping.
Poor customer service...
CALTEX- WUDINNA EYRE PENINSULAR SA
Filthy, dirty, toilets. Driving through on the 13/2/2018, Purchased fuel and food, needed to use toilets, big mistake, the worst, return trip 3 weeks later, 6/3/2018 similar purchases the facility hadn't been cleaned in 3 weeks.
I travel again around the 27 April on way Streaky Bay. But will be stopping at MOGAS next door.
Australia is not a third world country, but Caltex Wudinna is.
Regards Paul.
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Pay at pump failure
Went to the Carseldine Caltex tonight to fuel my car, decided to use pay at the pump as there was a storm and the line up to the register was fairly long, put my payment through successfully. All was good, but then when I went to start pumping fuel the transaction was cancelled. I thought this was strange so I checked my account through online banking and there it was, the money had been taken out. I filled my car up and went to the counter to ask what I should do and they told me to pay AGAIN and that the original payment MIGHT be refunded. I
... Read morewasn’t happy but it was late and I wasn’t in the mood for an argument. The service is not up to the standard. Good job Caltex charging customers twice for their fuel only to have your employees throw it back in your face. My advice don’t use the convenience of pay at the pump and seek fuel elsewhere.
woolworths kambah ACT . dirty diesel
purchased diesel from Kambah garage last week. fuel filter light came on yesterday.
there is water in the diesel. I'm trying to contact woolworths and Caltex now to see there response.
I have all receipts for the last 12 months to show all fuel was purchased from this garage.
will let you know how I go.
Excellent customer service
The New store manager at Tamworth N.S.W. is a aset to the Business.
Always smiling customer service is above and beyond.
Well done woolies on putting a great manager in.
Caltex Woolworths Gloucester NSW
This servo is the pits. Staff are the pits. Want a pay@pump there so I dont have to go inside and pay. The more self-service we go the better to eliminate rude and unco-operative staff.
Smoke and fire
I went to a caltex service station at davey street hobart, where upon entering the attendant was outside having a cigarette, whilst cars are filling up. Customers had to wait for him to come in to be served and pay for their fuel, and when he was questioned about the hazards of what he was doing, he got abusive.
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Don't trust them.
I left my car this morning for e-safety inspection at the caltex mechanic shop in St Ives. I had already checked lots of items which need to be checked in the e-safety inspection, (I was an industrial mechanic in earlier life ;-) so I had checked the good working original wiper blades. When I got my car back he had replaced them with cheap 2-3$ wiper blades and charged me 40$. I went back a few minutes later and asked for the old ones. He could't find them!
Fuel Caltex Woolworth
I went to buy a Fuel for my Lawnmover with red plastic 10-liter Container, and there is a mark on the top of the container
and I filled-up 8 and a half to 9 liters but on the meter, it was already over 11 liter and I went in-to pay and ask the lady but she said you must-be spilled on the ground. I told her to come and have a look but there are few people in the line so I paid and forget about. that means we are paying price for 1-liter but getting 8 and a half or 9 milliliters only. It's very common in India but never expected in Australia. I hope and wish ACCC will go there and check it out.
Poor quality
I am a local person fill up my car here at least once a week and today I found that Unbelievable that low quality United branded petrol sells under Caltex name (4 Jan 2018, 11.30pm Boundary road, Braeside Victoria)
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Polluted petrol
Three weeks ago I filled my car at the lavington petrol outlet. Five days later the engine light came on. When my meachanic checked it with his computer it stated the problem was a fuel sensor and the fuel was running lean. Another week and the problem reoccured. I had the fuel filter which was completely blocked replaced. I was told there was probably another problem because the engine light was on again. I now have more expenses to get the problem fixed. When I filled my car there was a fuel tanker filling up the tanks at the service outlet.
... Read moreI have had my car for seven years and always used the same outlet. This is the first time I have experienced any problems with fuel. Something should be done so that when fuel is being added to the underground storage that the tank that is receiving the top up is isolated from the bowsers. I am now debating on whether I change outlets. Thank you.
Contaminated Fuel
Empty tank. Stop off at North Dandalup Caltex to fill the tank on the way back to Perth. Notice loss of power to engine and vehicle feels like it is about to stall. Take my car - which is only 6 months old and only has 8,000k on the clock to my nearest Holden dealer (car is still under new car warranty - but the warranty doesn't cover this).I get told by Holden that they did a check, the spark plugs have a random misfire, fuel sample is taken and found fuel contamination, large amounts of water in fuel tank. Tank is dropped and drained. 2 days
... Read morewithout a car. All up cost is $525 from Holden and loss fuel from North Dandalup Caltex $60. Contact Caltex no reply until a week later the manager of North Dandalup Caltex calls me to say they are going to do a check on the fuel but he can assure me that it won't be the fuel (like I'm a dumb woman and have no idea what I'm talking about). Fast forward 1 month and still no word from North Dandalup or Caltex HO regarding the test of fuel in their tanks. Send 2nd email.... Receive email from Caltex HO in NSW stating they did a manual test on fuel - Here's the excerpt from their reply Thank you for your recent contact regarding the fuel you purchased from North Dandalup Caltex 55619 on 24/10/2017. Caltex has conducted an investigation regarding the quality of fuel, being stored, and dispensed at this site. From this investigation, we are unable to confirm that the damage you have described to your vehicle was caused by the fuel from this location. Reasons for this include: The fuel delivered to our sites is subject to very strict quality control to ensure the product
Fuel service
Excellent and fast welcoming friendly customer service, could improve on product range and variety competitive fuel prices at the time of purchasing fuel good specials at counter on deals will be coming back
Gympie Woolworths Ripp-Off
Did usual shopping at Woolworths Southside and went to one of Woolworths Petrol outlets in Gympie to fill up. Petrol Prado holds 180 litres but only needed about 150 to fill. Started filling before i looked at the price on the bowser (price not visible till bowser starts). Shocked to see 139.9 cents when i had seen other local 'cheap' outlets selling Unleaded for less than 120 cents. Now, I usually don't buy from the cheap brands but this rang alarm bells. Shut down filling there and decided to check elsewhere. The other Woolworths outlet less
... Read morethan a kilometer down the same highway was selling Unleaded for 123.9 cents?? Guess what..there's a Coles fuel outlet almost next door and it was 123.9 cents. There are a few more Service Stations at the southern end of town all close to the same lower price = competition! The one I started at is the only one on that side of the highway all through town and to the north for 15km. Taking advantage of the situation? Blatant RIPP-OFF WOOLWORTHS! Far better off to shop at Aldi and pay a couple of cents more at one of the Local Independents. If this is what you get with their 'Rewards' Card...they can keep it!
Stale
My wife and I went to N2877 Albany Highway Caltex Mart Kelmscott..WA....on the 25.09.17 at 23:58....my wife went inside to a Star Mart and payed $60 for petrol and $26.85 on groceries. Including 2 beef rolls (pie) for me to eat on the way to home. I started to eat 1 pie.
The crust was like rock hard the other pie the same, hard and dry crunchy over coomed by 6 hours at least, the meat inside was a thin dry black.
Discusting coat of 1mm crud. I showed my wife who tried the pie, had one bote and put the pie back into the paper bag.
I took pie
Poor Quality Fuel costs thousands to fix
My vehicle sustained damage from Caltex Vortex fuel, verified by mechanics report, repairs and 5 weeks off the road and a bill of over $2,000 to fix. Caltex gave me claim number and then gave me the run around for 6 months. Eventually saying they did a report on the day I filled up verifying fuel quality was ok. They failed to explain why that took 6 months or how they miraculously went back in time to test the fuel or explain how it wasn't their fuel when I've filled up at the same service station exclusively for 2 years. It is thought tha
... Read moret the damage came from their poor quality fuel over a period of time, not the same as contaminated fuel. They also refused to provide the report or acknowledge my kms, service history and fuel receipts + mechanics report proving it was poor quality fuel and I'd only ever used Caltex Vortex. They also failed to provide their quality testing report - if their version of events is true then why not provide it? I say its because it doesn't exist and they know I can't fight them without it. I will never shop at Caltex or any Woolworths retailer again… and that is a long list… its one thing when things go wrong, its another not to rectify this for the customer and pretty much behave in such a way that says we know it was our fuel, you know it was our fuel but you know what your a little customer and we are a big company so we just are just going to make it impossible for you and you can suck it. What a great business motto, lets spend more time and money stiffing the customer than it would actually take to do the right thing and pay up. I use BP ultimate now.
Perfect
This is the very best service station I have ever been in, the toilets were immaculate and the service was impeccable, the middle cove Caltex woolies petrol station was brilliant
Hi praise for local Caltex Woolworths staff member
On Thursday the 10/8/17 I was woken in extreme pain with a toothache after trying to seek medical attention with no luck I began a Google search to find a nearby shop that was open early I called the Woolworths Caltex petrol station at 530in the morning as it was just across the road the very lovely Michelle answered my call and tho the store was not actually open she very kindly said to come down when I asked if they sold any Panadol or nurophen for pain relief whilst yes it was outside normal trading hours Michelle was kind enough to sell me
... Read more a packet of nurophen to help me with the pain I was inI would like to thank Michelle very very kindly for assisting me outside of normal trade hours I am very greatful for her help please pass on my heartfelt thanks to Michelle at the high street Wodonga Victoria Woolworths Caltex service station she went above and beyond her call of duty to assist a young woman in chronic pain iny opinion she deserves a raise
Great service
I opened a youi home contents and a youi car insurance and received a $50 fuel voucher. How good is that I not only saved money on my insurance but got a full tank of fuel for doing it . Keep up the good work youi
Not going horse riding my dear
Went to dickson woolies servo used preset for $30 put petrol in keeping an eye on my disabled daughter. Entered shop handed over a $50 note expecting to get $20 change. But the browser was faulty and went over $0.15 and the attendant said i had to pay it. Which on any other day i might have worn but on this day we had left home with $50 30 for fuel and 20 for the horse riding we were fueling to get too. So I let the attendant know it was a faulty pump and i had done nothing wrong and Woolworhs should wear the cost . He became irate and started
... Read moreto carry on like i was trying to rob him for $0.15 and proceeded to call the police to have me removed from the premises . Every time i tried to explain to him how he was stuffing up my daughters day all i got was a rant on how he was being made to feel unsafe . So after this i contacted complaints they took details and said someone would get back to me over a week later i call back as nothing heard back . O ww petrol diff dept they say will get them to call me . Then i received a text to a feed back link that goes nowhere. Throughout this experience there has only been one helpful person first contact head office call centre. Poor effort woolworth we will be avoiding anything with a woolworths logo from now on . Walking out of the servo at Dickson ACT. Having to walk out and tell my daughter her horse riding was not going to happen BROKE MY HEART i give ww 5 stars for the worst customer experience of my life
Woolworths Caltex - 770 Richmond Road, Berkshire Park NSW 2765
Absolutely third world service...!!! Couldn't care less about quality customer service or the products they should be selling...!!! No Premium 98 Petrol...!!! LPG Pumps that start ticking over dollars and litres without even starting to pump any lpg...!!! Then, knowing the problem and having been informed about it, they then try to charge you for what you didn't even use or take...!!! Take note WOOLWORTHS-CALTEX Regional Management - I will be blogging about this situation to over 750,000+ readers - yeah, that's right...!!! Picked the wrong cu
... Read morestomer to try to steal from...!!! Fix your pumps, get some decent staff that understand both ENGLISH and Exceeding Customers Expectations in Quality Service, and get some decent Premium 98 for a reasonable price rather than more expensive 95 than other stations' 98, both up and down the road...!!!Warragul Woolworths Caltex TV's on the bowser
Hi I am writing this review to state that I will be not going back to use them due to the instalment of the new Television screens which blast out mindless advertising all while you are filling up.
I will not be going back I hate it.
Martin.
Even a stranger should be treated better for just $15
3 June, 11 am I went to the Caltex Johnson rd, Hillcrest shop to put petrol to my wife’s car with my daughter and made realized after putting petrol only $15 that I forgot to bring my wallet. I said to the manager (would be a mum) sorry I forgot to bring my wallet so I go and get this $15 from home which is 5 km away from this station. This manger has not got a voucher to complete to pay after 15 minutes a $15. She refused to leave us and asked someone to bring my wallet and said you are a stranger can’t believe you. I said her that this is my
... Read morewife car and wife can’t drive my car to here. Before, we start to walk towards home with my 7 years old daughter when good women who were standing 4th in the queue paid for us without giving any noise. I go to this station last 7 years to put petrol for both my car. I never come here. Big thank you to that woman on behalf of my family again. A stranger helped to a stranger. We are not customer as per this manager.
Worst Customer Service Rude Staff Member
Woolworths Caltex At Warabrook. Easter Sunday. No greeting from the woman at the counter. No smile. Answered my questions with huffs & Yep & Nup answers even though I was smiling & being happy & polite. Got angry when I asked for something extra. Didn't answer my young son when he said Hi. Absolutely disgusted with her attitude & we were the only ones in there as it was Easter Sunday & not busy at all. Will NEVER use this petrol station again.
Contaminated diesel Safeway servo Lilydale
Purchased fuel March 24 which turns out to have been contaminated - has water in it!
Typically, the employees don't know who I should contact re compensation for the hefty repair bill.
Never again. They've also lost our custom at any Woolworths store.
Premium price, worst quality.
Filling up from a major petrol supplier should give you peace of mind and comfort, you don't mind paying the extra money as you expect quality in return!!! Not in my case, I filled up with Vortex Diesel from Caltex for my Audi, my car started miss firing and engine warning lights came on, later that day I was discussing it with my neighbor and funny enough he filled up his Toyota Hilux and was experiencing exactly same problem.
We both called Caltex head office and reported the problem and we were told that they will carry an investigation whi
Caltex starcash gift cards. Don't waste your time and money!
Caltex star cash gift cards, whilst being a good idea as a gift or incentive has no customer service attached.
The card does not look like a real gift card, no pin, no signature stripe, and no expiration date. But the fine print will tell you that it expires 12 months from purchase, but when you win one and have no idea when it was purchased it's bad luck if you don't use it.
I called the customer service team and found out the card had expired, they will not even when asked nicely honour the cards face value. Well it's a win for them, $50 pr
My car does not tolerate ANY Caltex fuel.
I unfortunately filled my tank up from near empty with 26 litres of 95 octane Woolworths Caltex fuel, as per recommendation of my owners manual. Over the next day the car would suddenly be unable to keep up with traffic at an acceptable pace and forget running the air conditioning or having a passenger in the front seat. My tank was then nearly empty after 103km of driving. This is after driving on an expressway where I wasn't even able to keep the car at 110km/h because the engine completely lacked power. The best part is that I drive an Astra
... Read more of all cars. I proceeded to fill the tank up completely with BP Ultimate 98 octane and within seconds the car regained its full power again and I managed to get 768km out of that tank. And this isn't the first time this has happened. Never again.
Lack of signage by Woolworths resulting in customers being abused
I previously requested Woolworths put a sign at the Lanyon Petrol Station in Tuggeranong ACT, stating Vortex 98 is only available at the rear pumps. To date nothing has been done.
Due to the lack of signage drivers expect cars to follow the social rule of pulling up to the front pump, when you can’t do this because your petrol is only at the back pump you get abused. Then when I raised this with a Woolworths staff member I again got abused by a customer paying at the counter next to me.
I am sick of getting abused for something that is not my fault, finding a different petrol provider
Aggression and hostility from staff member because his texting was interrupted.
On 30.12.2016 at approx. 6.11 am I tried two pumps at Caltex Umina. They weren't working properly. Complained to texting staff who was very rude and made a derogatory comment. He must have then turned pump on then followed me out to my car because it then worked. He was angry. I asked him not to be so rude. He said I was rude and said he would cut my petrol off and ban me. He then went inside and cut my petrol supply off and banned me. I don't drive much and have been going there for 30 years. Your staff have always been nice. That's never happ
... Read moreened to me anywhere. When I went to pay for the petrol I did get - he cornered me at the door - got into my space raging at me. I thought he was going to hit me. I am a 62 y.o. female. He was a young man. I was scared. He had a serious anger issue. There were no other customers - if there had been maybe this wouldn't have happened to me.
This is even over rated and racist
I am an Australian born citizen and was racially stereotyped as you shut my pump down at 28 dollars to lie to me that maby my tank was full instead of admitting CALTEX AND WOOLWORTHS employ cheap racist foreign people to treat me like this, usually being an Aussie I don't complain but WOOLWORTHS CALTEX IS a repeat offender in this and I am sick to Death of this and I'm going public unless you calm my FIRE PLEASE.
regards CHRISTOPHER FRYER
Wrost experience always !!!!
Hi there.
I live in plumpton so always get my fuel & grocery shopping from plumpton woolies & caltex.
Though never had any issues with woolies grocery shopping but always have problems from caltex petrol station.out of 10 times they are 9 times out of milk. Everytime i ask staff they always wienging about business of the store. Honestly if u feel its that busy then arrange the staff accordingly. Being a customer u never wanna hear excuses.
Anyway after having issues their so many times ill never gonna get my fuel from there & tell my other mates too.
Bowsers take forever to click over or on. Sometimes not.
Many times the bowser either does not click over or nothing happens at all. If you drive to a different pump you feel more than awkward because you've already been there a while so it looks like you're doing a runner. Twice the operator has appeared to be watching and aware but does not indicate any awareness. This is ongoing & I have mentioned it to staff as recently I wanted to fill up but got $10 worth as it was painfully slow. I had to reiterate that they are loosing a customer as it's extremely inconvenient as it's a windy cold spot too. I
... Read more was told defensively that it was because the price had just altered. I've asked for cash out and that's been impossible twice also. There's never any soft serve at the attached Hungry Jacks to add insult to injury.
Safeway Fuel is toxic
Safeway fuel has clagged my Commodore engine. My mechanic was aware of the Safeway dodgy fuel & advised to avoid Safeway. We have had no problem for many years except a friend borrowed our car recently & filled with Safeway fuel & the fuel lines immediately clagged. It's a no brainer - stay away from Safeway fuel.
beimg forced to pay for fuel I didn't take.
At about 5pm on Saturday night I pulled into the Springvale woolworths servo to fill up on L.P.G. Waited for my turn to use the pump.Stoped at the pump [No 8] picked up the bowser and waited for the pump to turn on.Before I could conect it to the car the pump said I used 52 cents of fuel. I hung the pump up and went inside and told the attendant,who replied it's been playing up I'll reset it and you can try again. So I did and all was fine, Ifilled the tank and went in to pay. I was then charged for the gas I did not get, I told the attendant t
... Read morehat I did not get that fuel. She replied it's on your pump I have to charge you. I refused to pay for the 52c but wanted to pay for what I had taken, but she would not let me.She insisted that I pay for everything.she then filled out a drive off form with the use of my licence and co-operation untill she put down that I was not going to pay for any of the fuel. Thats when it got nasty, she was telling the other customers that I was refusing to pay, they were sideing with her making me feel bad and humiliated when all I wanted, was to pay for what I had taken. In the end because I would not sign the form saying I drove off whithout paying for all my fuel.I asked her to chainge it to read Ididn't pay for 52c she refused.The other customers payed the 52c I payed for what I had taken then asked for the driveoff paperwork back. She refused to give it to me even thougt the bill had been payed. She was quick to tell me to leave the store or she will call the POLICE. With that I left and went to the police station and informed them of what had happened. They attempted to ring your store but with no ph. no. listed on the receipt, or listed elsware they could not. And with that I dare say you have just lost another customer, NO Fuel, NO Woolworths, NO big w, NO BWS, and the list gos on.
Outstanding service
I always have a wonderful experience visiting Caltex at southport park. In particular - Katherine who I don't know has a lovely nature. Most petrol station staff around southport have in and out, no niceties disposition. However, these staff are warm. It's Worth the trip to get petrol. 9/8/16
Buy Fuel elsewhere
I purchased $500 worth of Fuel cards.-spent $300 but couldn't find the other cards...thought they were stolen so nothing I can do.
I found the cards in my car today- stuck in seat crevice. I tried to use but the date was expired.
Called Caltex- can I please have the expiry extended. " Cards have a 12-month expiry- if they are expired, there is nothing we can do".
Money does not expire- no refund.
Buy fuel ect from somewhere else .
Caltex Service Station Anzac Parade Kensington
Went in last night to use the ATM and its 8 weeks and still no paper receipts despite 2 complaints to Caltex already. Requested change for 2 lots of $50 notes. Was told I could only have the change for 1 $50.00 because there was insufficient change in the till. Getting to the point, I asked the attendant if it was a Caltex directive to be difficult with the customers because it appears that there is a common theme across these businesses. Anyway as I was walking out the attendant made a derogatory remark towards me. (He was of a particular race
... Read more that work in this business.) I questioned him about his rudeness and he had a mate with him and they were both laughing. Quite clearly no respect for women in this culture. I contacted Caltex this morning to complain (Customer feedback line), they really weren't interested. Will make a phonecall to the Anti-discrimination Board about guidance to lodge a harassment complaint against Caltex. This behaviour is completely unacceptable in Australia but very common in a country that still believes in the caste system.Extra Information
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Such a quiet service station with busy competition across the road, a friendly Shell servo. Don't leave your keys in your car either when you go to pay.