joshua p.South West, QLD
In troubled times, Company's ethics stand out. Camplifail
Covid 19 government mandated restrictions means no one can use this service, rather than return over $500 in bookings to families in need, they offer a credit only to be used in 12 months. #camplifail
When this is all over we MAY want to use a service like this, but we may have no house to live in also. If they don't review their decision, we will NOT EVER use this service again.
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Phillip BennettMetropolitan Adelaide, SA
Dont go near them - unethical
We contracted to hire an RV from these guys for a family holiday and the contract was cancelled by Campliy, not us and Campliy offered a credit only.
I have tried to contact them numerous times and had no reply at all. I don’t believe they are Ethical and will not honour their own terms and conditions.
I would stay very clear if this company once this pandemic is over and warn others.
We are all struggling with current situation and this company keeping public’s monies is disgraceful and illegal
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CWilGreater Melbourne (Outer), VIC
Don't use this company whatsoever under any circumstances
My parents hired a van for Easter and of course have cancelled their holiday due to COVID-19. While they offered a credit, my parents said they would prefer some refund, providing proof they had been directly affected by COVID and both lost their jobs. They replied that my parents had "cancelled their booking" not true, it was cancelled by Camplify! They haven't provided them with any advice about refunding their money. They have to proper refund policy on their website which goes against the Consumer Affairs guidelines. This company needs to be reported!
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Extenuating circumstances cancelation no refund
Cancelled due to travel restriction rules COVID 19. No Refund!!! I can only hope that Camplify change their inhuman attitude as I have lost my job. My next step is Consumer Affairs.
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PaulSydney, NSW
Absolutely disgraceful
Cancelled a booking within the right timeline to be able to receive a full refund. I took a screen shot of the cancellation terms at the time so I had a copy of this. Shows full refund if cancelled 31 days prior which was applicable. Now I’m told that I have a credit as I’ve cancelled due to extenuating circumstances. I’m cancelling under clause 12.3 which gives me the right to a full refund not Credit! camplify have now changed contract terms but this does not apply to me as I accepted different terms and conditions than these new terms so they must give refund.
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qldcamperSouth East Queensland, QLD
COVID-19
Refused refund, when we are locked down due to COVID-19. Guess we will have to try a chargeback or QCAT to see if they agree with their behaviour. AVOID this hire company.
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Low example in the time of uncertainty.
We booked our family camping trip in SA and have no choice but to cancel as SA border closed due to COVID19. Camplify will only offer a "credit to be used within 12 months". After I made it clear we can’t use that credit for the next 12 months and to look for any form of refund or if the credit could be extended to 24months, they refused.
We’ve been through bush fire outbreaks in Jan and now this SA trip with Covid19, all various bookings with flight tickets and accommodations etc. were all refunded without any hurdles in the unforeseeable/uncontrollable circumstances.
Thank you Camplify for setting a low example in the time of uncertainty.
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geehafSydney, NSW
- 2 reviews
No refunds - low blow for families
Having cancelled our family camping trip at Easter due to the current COVID-19 situation, Camplify are now refusing to provide any form of refund for the hiring. They will only offer a "credit to be used within 24 months"...
Come on guys, holding on to other people's money in time like this is pretty low. Families may need the funds to help work through this very uncertain and concerning time.
Do the right thing and provide people with a 100% refund for cancelled bookings...
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Poor customer service and unexplained charges on credit card
I’m only posting here because they won’t answer emails. After hiring a van we’ve had several charges ($1500 total) in the months following on the credit card. They don’t respond to repeated email enquires.
We’ve now had to go through the credit company to dispute the charges.
We’ll never use again...
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Unhappy customerMetropolitan Adelaide, SA
Disappointed. BEWARE. Where is my REFUND? getting the run around...
Spoke with camplify today, had to cancel booking. Requested refund and they told me they hold my money for up to 1 month. I need the money..might get laid off.....but they want to hold it and get the interest off of it instead of giving it back. Today when i rang they told me they just changed their processes last week i believe he just invented this while i was on phone. However the terms i signed up a while back, for did not agree to this. Not a happy customer. Will definitely not reccommend them.
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Now Previous OwnerMetropolitan Adelaide, SA
Disappointed Owner
As an owner on Camplify for the best part of 2 years the platform seems to have gone downhill rapidly of late.
In the beginning it was good, we got paid 50% deposit at time of booking being paid for, with the remaining 50% paid at the end of the hire. I had an issue with the second 50% being paid at the end but overall ok.
Now it would seem Camplify will be holding on to all monies until the start of the hire. This is the one thing that set them apart.
Also, Camplify charge a "listing fee" to owners which is charged as a percentage of eac...Read more
h hire. It started at 5% which is dear (acknowledging that the hirer also pays 15%), however Camplify decided recently that if you don't subscribe to their "premium membership" that you have to pay a 7% listing fee. To me it felt as though I was being bullied into buying a product I don't want, or alternatively being stuck paying more. The premium product is dearer than my current insurer so it makes no sense to me. Now Camplify get a potential 22% for each day hired!!Similar opinion? Write a review on ieatwords.com.au!
Dale ColemanSydney, NSW
Owner left with damaged van
I have been left with a Van that is damaged and devalued. Camplify insurance has refused to cover it. Camplify have offered no support, they have been horrible at communication. Owners beware.
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KARMAPerth, WA
Camplify provides faulty caravan
We had a terrible experience hiring a caravan through camplify. The owner swapped our booked caravan and failed to ensure the caravan was functional. The caravan had a faulty water tank, fridge and air con. Basically a metal shed that we pulled around but was uninhabitable. After speaking to owner and two family members to try to fix the problem, a repairer was offered to come out to a remote town on a Sunday, we declined and instead accepted a refund. The owner refused to honour the refund on our return and went back on everything said to us, ...Read more
such as not needing to clean the caravan, despite it being returned cleaner and that it was returned late when we dropped it off in the morning. The owner will be blase and say everything is fine and then retract those comments.Similar opinion? Write a review on ieatwords.com.au!
Ben WeberSydney, NSW
- Verified customer
Rip off booking fees
Potential customers, be aware of the 15% booking fees, for extended hire. This is ridiculous, as these fees can quickly go into the hundreds. The administrative effort of Camplify does not scale with the duration of the booking. So there is no justification of a percentile. After trying this site once, I will reconsider using Camplify as an agent in the future. I cannot see an advantage for neither owner nor hirer when there’s a third party in between, charging exorbitantly. Owners, it’ll only damage your business.
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Owners Beware!
After hiring our van out through Camplify for quite some time, we had been fortunate not to encounter too many problems and have had a great relationship with our hirers and excellent reviews. Unfortunately over Christmas our van was hired out and damaged with the hirer admitting damage upon return (then changing their mind and lying to Camplify). This incident was the first time we really needed Camplify to support us in the hire process.
Furthermore, we gave the hirer a positive review when they acknowledged the damage and trusted Campli...Read more
fy to promptly and fairly resolve the matter. There is no way we would have given a positive review to the hirer had we known the outcome and Camplify refuses to let us remove or change our review leaving other owners at risk of encountering the hirer who will most likely do the wrong thing again. The communication by Camplify staff was terrible, after many phone calls and emails, it took us nearly 3 weeks to find out that Camplify was not supporting our claim for damage because the hirer was flat out denying damage (previously acknowledged). This left our van exposed to the weather for a prolonged period whilst we awaited instruction on where to take it for repair which resulted in further damage and expense so we have been left out of pocket for repairs and our van not available for either hire or personal use. When I queried the Camplify consultant (one of many our case was passed around to requiring us to constantly reiterate our situation) as to why it took 3 weeks for satisfactory communication to be achieved, we were told - “we are busy and have over 250 claims to process” “you have made money on your van in the past so don’t worry about it”Similar opinion? Write a review on ieatwords.com.au!
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NlventuSydney Surrounds, NSW
- 11 reviews
3 vans, 2 written off and poor service
We have removed our last remaining van after many damage claims and a horrible process. Don’t do it. Most damage is hidden. Now too many vans listed and people want cheaper and cheaper hires and the claims process is horrendous and time consuming and service has gone down hill. Made good money first year but after cost of repairs and if factor in time not worth it at all.
With Premium membership, which includes insurance with Rentsure, be aware of what the market value of your van is. When offered a payout, there is no consideration of the con...Read more
dition of the van, modifications, accessories or more. Our van had an agreed value of $20000 with our previous insurance company due to the accessories and upgrades. When written off due to a hire who was in full breach of terms and conditions of hire for failure to report damage, the market value was based of the current sale figures for the van at $10000. This does not include the $2000 accessories, awning and walls, solar, water pumps etc and all these things add up quickly. The van was fully restored and upgraded to full LED lighting etc. The Market value is significantly below its actual value and many other owners are experiencing the same thing. It is also noted that you are not the insurance holder. Camplify are. You have no appeal rights and can not appeal any decisions to the insurance ombudsman. Terms and Conditions: Camplify can change the terms and conditions to suit them at any time. They have for example recently said due to COVID-19 that they are not refunding payments made for hires, but requiring owners to refund money received for upcoming hires. The terms and conditions that hirers and owners agreed to were changed from refund to credit which is illegal to do. Thats like saying you purchased something with 12 months warranty but we have changed it to 6 months after you purchased. They dont publish previous versions of terms and conditions and when sent these and agreeing to them, they are a link to current version so unless you printed them, you cant find them. Again illegal in my opinion. Owners are refunding money but Camplify who hold the money in trust for an administrative fee are not refunding the money. I have also been asking for the bond for months now to be paid to me. They charge the hirer $1500 and pay the owner $1000 so where does the rest go in this case? This is irrespective of the amount.1 comment
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Liz BGreater Melbourne (Outer), VIC
- 2 reviews
RV owner review of Camplify
I'm an owner of a caravan and have managed the hire of other's RVs for hire through Camplify. There is more in my experience than I can detail here to be honest. I have been with them for over 3 years and in the beginning it went well. There were few issues (if any at all) with hires and we got a good amount of hire cover the cost of the caravan. Over time however, and when there were damages that occurred to our van on hire, dealing with Camplify became difficult, frustrating and unsatisfactory. There were some specific circumstances where the...Read more
actions of Camplify staff were entirely at fault at our expense. On other matters they have not been prepared to back us when they should have. Finally it's become entirely unacceptable and extraordinary that they could be so incompetent. Customer service is very poor and we are no longer prepared work with Camplify despite working hard to resolve issues. I do not recommend you list your RV.4 comments
Dave E.Camplify
Hi Liz, we'd love to be able to look into this issue for you however we haven't been able to find a "Liz B" or "Elizabeth B" on our system. Could you please contact our support team on support@camplif... Read more
y.com.au so we can further investigate your concerns? Thanks, Camplify team :)Daniel Brooke
Dave E.Camplify
Hi Daniel, we understand you've spoken with our team since your original review was left and things have come to a resolution. We appreciate things didn't work how you'd hoped in our working relations... Read more
hip, but we do feel this public 1 star review of Camplify overall is a little unfair. We would appreciate it if you could revise/remove your review based on our recent conversations with you. Thanks again and we wish you all the best.Similar opinion? Write a review on ieatwords.com.au!
Absolutely gobsmacked (not in a good way)
Our friends hired a van over Xmas so they could stay with my family. The van was great, apart from the Windows being difficult to open and shut so we were very careful. Well we have just found out they have been charged $2000 bucks for a damaged window! No photos or correspondence was sent, just a charge on their ccard. Never again will any of us use this service, not even a phone call to discuss "said damage". We cleaned that van and shut all the windows before returning it. There was no damage. We were never given an inspection report on pickup or return. So dodgey. Just so everyone knows the name of the van is Betty, it's in Lake Cathie nsw.
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Greg TGreater Melbourne (Metropolitan), VIC
- 2 reviews
Claims of damage - buyers beware
We hired acaravan and asked this be delivered to our unit to make it easier for us to load and then depart the following morning. My wide took delivery of the caravan, and received a very thorough walkthrough of features and detailed identification of all pre-existing marks and damage to the caravan. The caravan was in great condition and had clearly been well maintained.
We took the caravan to a caravan park and were very careful when manouvering the caravan at all times.
Upon return to the owner, he proceeded to check the function of the ...Read more
external awning and took a brief look inside and around the caravan exterior as well. I was very surprised to receive a call from the owner the next day asking about a scratch on the caravan roof. I genuinely had no knowedge of this and also found it odd that this would be 'discovered' 24 hours after dropoff. Camplify support got involved and provided CCTV footage from the owner's property which did capture the scratch of the roof. Camplify also then provided pictures of the caravan at dropoff, however there are no pictures of the roof. Camplify claim that as we signed an a pre-hire checklist that we are liable... even though there was never any inspection of the roof, and photos of the caravan before dropoff... not even on our property. "These photos that have been provided are sufficient proof and no other information regarding this matter will be provided beyond this."1 comment
Dave E.Camplify
Hi Greg,
As you're aware we have investigated your claim and worked with the owner to recognise that the original issue was resolved with a full refund of your bond. ... Read more
We understand your frustration with the initial situation, however we would appreciate if you could revise or remove your 1-star review of Camplify here given the an outcome has now been achieved for you. Thanks again for your patience :)Similar opinion? Write a review on ieatwords.com.au!
TangledSydney, NSW
- 2 reviews
Unreliable - now I need to buy a tent
First time booking - booked and paid for a van 3 months ago to hire the day after Boxing Day - notified by owner Xmas eve that the van had apparently been damaged by last hirer and it wouldn't be fixed in time ?? Obviously nothing else available this late and no one from Camplify responding as it's Xmas eve ! Only option now is to cancel trip or buy a tent. Annoyed we weren't notified earlier. Wondering if hirer received a better offer??
3 comments
Dave E.Camplify
Hi Tangled, we are very sorry to hear about your experience and can completely understand your frustration. Unfortunately, from time to time vans can get damaged when out on hire, making them unusable... Read more
for the following booking. This is a rare occurrence and as you could appreciate is largely out of the owner's control. Of course, we do our best to cater for unfortunate circumstances like this. Most times, we are able to help the hirer arrange a replacement van as soon as we are notified of the issue. We would love to look into this issue further for you to see if there is anything we could have done better on our end. Could you please email [email protected] with your name and email address so we can identify you? Thank you, Camplify teamI already did email the above email address a week ago but have had no reply, and no contact from Camplify!
Dave E.Camplify
Ok, our customer service team have been on hand all the way through the holidays, so it seems very strange that you haven't heard back from anybody. Can you please provide your booking ID here so we can look you up and get in contact with you? Thanks
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Questions & Answers
Rayasked
Hi camplify are you able to keep the caravan instorage between hiring. How much
1 answer
Hi Ray, Where are you located? You can store your caravan at various storage facilities around the country, but Camplify doesn't offer this service. For example Beacon Storage in the suburbs of south east Melbourne always has availability.
Matthew B.asked
Hi there
Honestly is a good idea renting out your own caravan with camplify ?
Do you get Lots renters?
I have read the reviews they sound good, but an honest answer would be good.
1 answer
Surprises you haven't got an answer here. Maybe there have been a few more reviews since your posted your question that might help.
Roberto Sasked
I have a booking for 4 days I would like to change the dates just moving one day backwards and return it one day early, the owner is ok with that, what should I do to change that? Thanks
1 answer
Dave E.Camplify
Hi Roberto, please email your enquiry along with your booking ID to [email protected] and the team will be happy to help you :)
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Nlventu
Further to this do not use the camplify premium membership or camplify insurance. I read the product disclosure statement when first signing up and it changed last year and my mistake did t see one ch... Read more
ange in 33 page document. My mistake yes. They introduced a undiscovered damage excess of $2500. Not only is our van written off, the market value offered is significantly lower than the vans replacement value and does not include the extras or accessories that are now useless and worthless without a van. I have been lied to by Hayden, given bad advice which has resulted in $10000 loss, the hirer lied to me when returned van early and said no damage and knee we were interstate and asked to assess early and as we were out of town trusted them and they tried to hide that they side swiped the van. Then been ignored whilst staff were off on road shows trying to sign up more gullible owners and having no support from camplify at all to ring up and bursting into tears only to finally be put through to Jodie who said would call back in set time frame only to not call back and then have to ring again to be told not in and then receive an email saying excess was $1000 and is now $2500 but they will pursue hirer for $1000 and I have to pay $1500 in addition to coping a $10000 offer for a van that online cheapest I can find is well above that offer and a renovators delight. My vans fully renovated has a lot of accessories, has major upgrades and anyone in caravan world knows what they are worth. Can’t appeal to insurance ombudsman as not policy holder as camplify is holder and well screwed over again. The last van that was badly damaged we negotiated an outcome outside camplify. This hole situation is a horrible experience and is not our fault beside missing a fine print and trusting human beings. My mistake again. I recommend that if you discover undiscovered damage say you did it and pay the $500 excess. My case hirers side swiped van somehow. They then drove it and it filled up with water causing more damage as door not sealed. Somehow the bent the lifting mechanism, buckled the pull out bed runners, broke melamine plates and cups, buckled a brand new pot set, broke drawers, let the kids pee on beds after removing mattress protectors, left the van in a mess and well destroyed it. Then lied too, and given ooor service and I can understand why the reviews now are 1 star. I would give 0 if I could. Owners you have no rights, they are happy to take your mo ey and screw you over offer you no support and hope that you get fed up and go away without a fight.