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Reviews

(25)
(2)
(0)
(3)
(25)
joshua p.

joshua p.South West, QLD

In troubled times, Company's ethics stand out. Camplifail

published

Covid 19 government mandated restrictions means no one can use this service, rather than return over $500 in bookings to families in need, they offer a credit only to be used in 12 months. #camplifail
When this is all over we MAY want to use a service like this, but we may have no house to live in also. If they don't review their decision, we will NOT EVER use this service again.

Phillip Bennett

Phillip BennettMetropolitan Adelaide, SA

Dont go near them - unethical

published

We contracted to hire an RV from these guys for a family holiday and the contract was cancelled by Campliy, not us and Campliy offered a credit only.
I have tried to contact them numerous times and had no reply at all. I don’t believe they are Ethical and will not honour their own terms and conditions.
I would stay very clear if this company once this pandemic is over and warn others.
We are all struggling with current situation and this company keeping public’s monies is disgraceful and illegal

CWil

CWilGreater Melbourne (Outer), VIC

Don't use this company whatsoever under any circumstances

published

My parents hired a van for Easter and of course have cancelled their holiday due to COVID-19. While they offered a credit, my parents said they would prefer some refund, providing proof they had been directly affected by COVID and both lost their jobs. They replied that my parents had "cancelled their booking" not true, it was cancelled by Camplify! They haven't provided them with any advice about refunding their money. They have to proper refund policy on their website which goes against the Consumer Affairs guidelines. This company needs to be reported!

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Extenuating circumstances cancelation no refund

published

Cancelled due to travel restriction rules COVID 19. No Refund!!! I can only hope that Camplify change their inhuman attitude as I have lost my job. My next step is Consumer Affairs.



Paul

PaulSydney, NSW

Absolutely disgraceful

published

Cancelled a booking within the right timeline to be able to receive a full refund. I took a screen shot of the cancellation terms at the time so I had a copy of this. Shows full refund if cancelled 31 days prior which was applicable. Now I’m told that I have a credit as I’ve cancelled due to extenuating circumstances. I’m cancelling under clause 12.3 which gives me the right to a full refund not Credit! camplify have now changed contract terms but this does not apply to me as I accepted different terms and conditions than these new terms so they must give refund.

qldcamper

qldcamperSouth East Queensland, QLD

COVID-19

published

Refused refund, when we are locked down due to COVID-19. Guess we will have to try a chargeback or QCAT to see if they agree with their behaviour. AVOID this hire company.

Low example in the time of uncertainty.

published

We booked our family camping trip in SA and have no choice but to cancel as SA border closed due to COVID19. Camplify will only offer a "credit to be used within 12 months". After I made it clear we can’t use that credit for the next 12 months and to look for any form of refund or if the credit could be extended to 24months, they refused.
We’ve been through bush fire outbreaks in Jan and now this SA trip with Covid19, all various bookings with flight tickets and accommodations etc. were all refunded without any hurdles in the unforeseeable/uncontrollable circumstances.
Thank you Camplify for setting a low example in the time of uncertainty.

geehaf

geehafSydney, NSW

  • 2 reviews

No refunds - low blow for families

published

Having cancelled our family camping trip at Easter due to the current COVID-19 situation, Camplify are now refusing to provide any form of refund for the hiring. They will only offer a "credit to be used within 24 months"...

Come on guys, holding on to other people's money in time like this is pretty low. Families may need the funds to help work through this very uncertain and concerning time.

Do the right thing and provide people with a 100% refund for cancelled bookings...

Poor customer service and unexplained charges on credit card

published

I’m only posting here because they won’t answer emails. After hiring a van we’ve had several charges ($1500 total) in the months following on the credit card. They don’t respond to repeated email enquires.

We’ve now had to go through the credit company to dispute the charges.

We’ll never use again...

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Unhappy customer

Unhappy customerMetropolitan Adelaide, SA

Disappointed. BEWARE. Where is my REFUND? getting the run around...

published

Spoke with camplify today, had to cancel booking. Requested refund and they told me they hold my money for up to 1 month. I need the money..might get laid off.....but they want to hold it and get the interest off of it instead of giving it back. Today when i rang they told me they just changed their processes last week i believe he just invented this while i was on phone. However the terms i signed up a while back, for did not agree to this. Not a happy customer. Will definitely not reccommend them.

Now Previous Owner

Now Previous OwnerMetropolitan Adelaide, SA

Disappointed Owner

published
Dale Coleman

Dale ColemanSydney, NSW

Owner left with damaged van

published

I have been left with a Van that is damaged and devalued. Camplify insurance has refused to cover it. Camplify have offered no support, they have been horrible at communication. Owners beware.

KARMA

KARMAPerth, WA

Camplify provides faulty caravan

published
Ben Weber

Ben WeberSydney, NSW

  • Verified customer

Rip off booking fees

published

Potential customers, be aware of the 15% booking fees, for extended hire. This is ridiculous, as these fees can quickly go into the hundreds. The administrative effort of Camplify does not scale with the duration of the booking. So there is no justification of a percentile. After trying this site once, I will reconsider using Camplify as an agent in the future. I cannot see an advantage for neither owner nor hirer when there’s a third party in between, charging exorbitantly. Owners, it’ll only damage your business.

Owners Beware!

published
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Nlventu

NlventuSydney Surrounds, NSW

  • 11 reviews

3 vans, 2 written off and poor service

published
1 comment
Nlventu
Nlventu
Liz B

Liz BGreater Melbourne (Outer), VIC

  • 2 reviews

RV owner review of Camplify

published
4 comments
Camplify
Dave E.Camplify
Liz B
Liz B

Daniel Brooke

Camplify
Dave E.Camplify

Absolutely gobsmacked (not in a good way)

published

Our friends hired a van over Xmas so they could stay with my family. The van was great, apart from the Windows being difficult to open and shut so we were very careful. Well we have just found out they have been charged $2000 bucks for a damaged window! No photos or correspondence was sent, just a charge on their ccard. Never again will any of us use this service, not even a phone call to discuss "said damage". We cleaned that van and shut all the windows before returning it. There was no damage. We were never given an inspection report on pickup or return. So dodgey. Just so everyone knows the name of the van is Betty, it's in Lake Cathie nsw.

Greg T

Greg TGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Claims of damage - buyers beware

published
1 comment
Camplify
Dave E.Camplify
Tangled

TangledSydney, NSW

  • 2 reviews

Unreliable - now I need to buy a tent

published

First time booking - booked and paid for a van 3 months ago to hire the day after Boxing Day - notified by owner Xmas eve that the van had apparently been damaged by last hirer and it wouldn't be fixed in time ?? Obviously nothing else available this late and no one from Camplify responding as it's Xmas eve ! Only option now is to cancel trip or buy a tent. Annoyed we weren't notified earlier. Wondering if hirer received a better offer??

3 comments
Camplify
Dave E.Camplify
Tangled
Tangled

I already did email the above email address a week ago but have had no reply, and no contact from Camplify!

Camplify
Dave E.Camplify

Ok, our customer service team have been on hand all the way through the holidays, so it seems very strange that you haven't heard back from anybody. Can you please provide your booking ID here so we can look you up and get in contact with you? Thanks

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Questions & Answers

Ray

Rayasked

Hi camplify are you able to keep the caravan instorage between hiring. How much

1 answer
Liz B
Liz B

Hi Ray, Where are you located? You can store your caravan at various storage facilities around the country, but Camplify doesn't offer this service. For example Beacon Storage in the suburbs of south east Melbourne always has availability.

Matthew B.

Matthew B.asked

Hi there
Honestly is a good idea renting out your own caravan with camplify ?
Do you get Lots renters?
I have read the reviews they sound good, but an honest answer would be good.

1 answer
Liz B
Liz B

Surprises you haven't got an answer here. Maybe there have been a few more reviews since your posted your question that might help.

Roberto S

Roberto Sasked

I have a booking for 4 days I would like to change the dates just moving one day backwards and return it one day early, the owner is ok with that, what should I do to change that? Thanks

1 answer
Camplify
Dave E.Camplify

Hi Roberto, please email your enquiry along with your booking ID to [email protected] and the team will be happy to help you :)

Get an answer from our members and Camplify representatives

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