Canvas Factory

I used the pro service and received fast feedback giving me several options to rectify the issue they had found with the print. However, it took 3 emails and 4 days to receive a response on how to move forward. Delivery then took longer than stated. As a result of these delays, the canvas did not arrive by the date i required it.
The canvas itself is lovely, great product and sturdy construction. Just a little lacking in their customer service department.

I ordered 2 sets of canvasses from photos taken on my iPhone ... I am so happy with the assistance I was given, the time it took from order to delivery was outstanding and the delightful people I was in contact with regarding my orders ... and the canvasses look fabulous

Just received my beautiful canvas! Very easy to use website. Great prices. I received it 8 days after ordering (right before Xmas) and it was packed really well. The image is beautiful and sharp. The frame is a solid construction. I will order definitely again.

Have just received my canvas print and couldn't be happier, Beautifully done, a gift for Grandaughter who has just lost her dad.I still have a credit as the other photo I sent was not suitable so will reorder in the new year. HIGHLY RECOMMEND

What a great job canvas factory. I ordered 135cm x 90cm. I'm breathless with the result wasn't expecting this..just love it. Thank you so much. Was fast delivery as well.

I George Ordered 3 canavas from this place yet the delivery was sent back . While waiting for my canavas I was told it was sent back despite giving my contact details there was no phone Call I was the one that had to chase them. After calling 3 times I get an email 3 days later telling I would have to pay another $20 for delivery. While still waiting I have to say Iam Very dissatisfy with your customer service and never again i will use this service nor will I ever recommend them to you.(Chris) You have a lot to learn about customer service !

I received my first order and I do love them. One of them is perfect, shopping was fast and they arrived safe. Just one of my pictures my have a part that didn’t print well, but I am still happy.

We now have 5 beautiful original photos on canvas on our walls from The Canvas Factory over the past 2 years. Each order has come with great communication, suggestions if my photo was not going to look fabulous, excellent quality and speedy delivery at very competitive prices. I have never paid more for priority postage. I'm sure we will use them again after our next holiday.

The mirrored edge was the perfect choice with no loss of image. Wasn't sure if resolution of original was adequate for an enlargement. It was. Delighted with product. Thank you!

3 weeks late can't even address a parcel correctly!!
I would never ever use this company again the online people don't even know the date! When I was told my parcel would be there on the 4th it was nearly the 6th!!! Another told me I should have the parcel as it was delivered that morning - yes it was delivered back to your Melbourne office! At one point I was sent their shipping terms 7 times in an email - Bad bad bad. No reply No help - found a better local business.

I ordered two prints on canvas and the end result was amazing. Will definitely be ordering more. Customer service was great and items received very quickly. Great service from start to finish

My canvasses were good quality, as ordered. The company contacted me about my poor quality photo. I approved the changes that they suggested and am very happy with the outcome.

This company has the best canvas prints, best coustmer service. Items arrives early, Also they price provide tracking service with all your items. Can’t recommend this company enough. 10 out of 10

It arrives so much quicker than I expected and the quality of the image printed is amazing! I was worried it would be blurred but it’s crisp and great quality! Would highly recommend!

I ordered the Star Wars collage which l believed to have ordered on a frame, 5 pieces. They arrived frameless and the images were such poor quality that l just chucked them in the bin. Lesson learned but don’t believe all the fake reviews and find someone more reputable.

We have ordered 100 x 75 cm canvas in floating frame. Delivered within a week by TOLL. Quality is amazing. Our favourite place in Europe the neuschwanstein castle looks beautiful on the wall at living room. Thank you very much .

We purchased 7 canvases in total - the first 2 were just a collage of pictures taken from my facebook page of our travels to china and italy- they came up a treat considering the resolution was low so i decided to also order 5 larger professional pictures for our home of the newborn photoshoot we had done - and OMG ..... they have blown us away!! I picked the mirrored option for the sides of the frames - they are absolutely beautiful and amazing quality!! Fast delivery too - we couldnt be happier THANK YOU xxxx

I never have the confidence in ordering anything online, so I gave it a go! The website was simple, it made the process so easy. The package arrived when stated and the product and quality is above and beyond my expectations. Thank you so much, I am so happy because photos are so personal and the product speaks more than 1000 words!