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Car Owner, Car RenterMudassar R.Greater Melbourne (Outer), VIC
Its a Scam and defaulter company
Its a big scam and they use your car to earn money and will not give you any promised money. They owe me 250$ as they rented out my car for 11 days. But when it comes to pay out my money they stated that they are not in position to pay any money to any of its client. So don't give them your car at all.
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No payment for over 1 year
No payment for over 1 year, if i can give 0 star i will do it, i have been call 10+ and email 10+ no one care,
can someone advice me what can i do?
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The reviewer stated that an incentive was offered for this review
Cheap and easy
Everything went well with our rental. The car was exactly what we needed and we had no problems with it. Carhood we’re great with confirming the drop off and making sure we knew how to carry out a late drop off.
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Budget car rental
The staff are very friendly and accommodating and easy to deal with. The car was ok however needed a good detail internally. the business is quite a distance from the airport and the opening times a free return to the airport are different so this is misleading. the return to the airport of 4pm for the last shuttle bus is too early.
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CoriSydney, NSW
Hidden Costs and Slow Service
I rented a car and had an accident which wasn't my fault (was hit in the rear by another car). They took a year to resolve the issue and then hit me with hidden costs! Not only did I have to follow them up several times but then they tell me about a fee hidden in the fine print that they didn't tell me about until the last second and I had to chase them up about it!
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Do not rent from these people
We had to wait for ages for them to come and pick us up from Sydney airport. My booking said car will be available at the terminal and need to drop off at the terminal.
Once we got to their warehouse place - the lady behind the counter was so rude and aggressive. When asked a question she barked at us. And we were told that "you must drop off the car HERE! and find your own way to the airport. When contacted the booking agent they confirmed that pick up and drop off the car from Sydney airport terminal. Booking agent cancelled the car as...Read more
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Would come straight to you should we have known.
Not a big name but simple, hassle-free, user-friendly, and straightforward service. Car in a reasonably good condition. We went as far as the 12 Apostles on the Great Ocean Road. A refund wa made immediately to the credit card once we returned the car.
1 comment
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DodaGreater Melbourne (Metropolitan), VIC
- 2 reviews
No payment for over 6 months
I have used the service a few times, always as a customer, renting out my car. The first couple of times I have received my share of the rental as the agreement stated. However, this year I haven given them my car for over 4 weeks. I have returned in July 1. . I have sent at least 10 emails asking for the payment. Either no email reply or an email reply with different answers. the last information given to me that the payment take place this month. However, the same information was given to me that payment will come through in December after a...Read more
meeting end of November. Save yourself from the pain. Don't give them your car. Take an uber/ taxi or shuttle to the airport and avoid them. Once a good service, has become an disappointment. My car was driven over 2300 km, which I don't mind. But when you don't get paid and they keep all earnings, that it is unfair and not a company you should make business with.Similar opinion? Write a review on ieatwords.com.au!
David A.South East Queensland, QLD
ok experience
Customer service was good.
Pickup at the airport was way too long because the garage you go to is MILES away from the MLB airport.
I ordered the car thinking it was a standard rental car, not someones personal car a-la AirBnB style. The car was fine, though. I also received an email alert a few days out that I may not be able to get a car, then I got a confirmation not long after, thankfully. It doesn't really instill me with much confidence. I'll probably avoid next time as pricing is comparable to standard rentals.
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CrazySouth East Queensland, QLD
- 2 reviews
Rental experience
Customer service was prompt and friendly
The bond was dealt with professionally
the vehicle was exactly as ordered which was clean, tidy and mechanically sound
We did about 450k for business without and problems
1 comment
Steven J.Carhood
Dear Ma'am/Sir,
Thank you for your kind feedback. We do aim to give the best service possible. Hope to see you again!
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Beware its a scam now
Highly shocked on the way Carhood is acting and not replying to my emails to pay my money which they share while renting your car and denying to reimburse my taxi fare from Airport to their location this time as they did not provide me shuttle service. Even in past I used their service and they advised to use taxi after hours and they will reimburse the cost.
Even after all the inconvenience you face managing your travel from Airport to their location and then pickup your car after hours with nobody on the premises in an aloof location which i...Read more
3 comments
Steven J.Carhood
Dear Adesh,
I hope you are well. I have checked with our email staff and your emails have all been addressed and answered; may I know what emails you are referring to? In regards to the reimbursemen... Read more
t of taxi fares, as you have already been informed by our staff, we only provide shuttle services during our office hours and that outside office hours, you are responsible to take an uber/taxi at your own expense. We have not promised in any way that we would reimburse these fares.Hi Steven,
Its been four emails and I can show you proof that I haven't got a reply from your support team. I only got an initial reply but after that when I sent my queries as below no reply from anyone from Carhood has come till now.... Read more
Firstly I haven't received my earnings till now a total of $124 and nobody from Carhood is replying when will I get that or show me proof of how many days actually my car was rented out as I left my car for 23 days and it shows rented for only 14 days. Secondly, I have two tolls that were auto-debited from my Linktgo account (total $4.13 + $1.45 = $5.58) because the person you gave my car to drove in toll areas without paying it. So that's another loss of $5.58 for me Thirdly I used Carhood service in past as well and was reimbursed for the taxi when shuttle service wasn't available. As you guys have moved your location very far from Melbourne Airport the Taxi fare has come out to be $54.99 (I shared the invoice with support team of Carhood as well) which is way too expensive for me to pay and defeats the whole purpose of using Carhood to save money. In total, I'm at a loss of $184.58 plus all my cars wear and tear, etc which reverses the whole point of saving money with Carhood. Rather I'm at a major loss using Carhood. I left my car worth $25,000 in good faith with Carhood and now I regret my decision and want to request you to payout all my dues else I will have to raise this matter with the fair trade, ACCC, and VCAT.Hi Steven
Till date, I haven't received my payout or the reimbursement of the tolls used by other drivers.
Can you please look into it on urgent basis.
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The worst car that gime me in a Rent a Car
They gave me the hired brand and model, Mazda 3 but it has been the worst car that I have been given in all my experience in Rent a Cars, very old, with 160,000km, full of scratches. The employees were very friendly, the service was fast and easy but the car was a shame.
1 comment
Steven J.Carhood
Dear Maria,
Thank you for your feedback. Our apologies for the vehicle as you already know by now, we are a car sharing business and do not yet have our own fleet. We are hoping to get out own fleet... Read more
soon so that we can give you guys better cars. I'm glad that you have found our staff and service easy to deal with. Here's hoping to see you again!Similar opinion? Write a review on ieatwords.com.au!
Erin BSydney, NSW
THEIVES WHO DAMAGE PROPERTY
- Owe me thousands of dollars and I'm yet to see any of the money legally owed to me
- Damaged my car and failed to repair it properly
- Returned my car in horrible condition and unsafe to drive
- Staff DO NOT CARE about you or your car
- CARHOOD are professional thieves, liars and scammers!
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DavideSydney, NSW
money owing
Hi Carhood,
We still waiting to get paid for our 2 listing from last year. How do I get those money?
We been waiting enough i think. How can i find someone to speak to?
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Never again
Never again, old car, hidden charges, unclear business model (presented as traditional car rental agency on a car rental aggregator website), and now they hold AUD4,000 charge on my credit card without doing a joint inspection of the vehicle when I returned it. Horrendous.
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Vicki C.Perth, WA
Easy pick up and return, cheap, clean easy to drive car
Quick trip, perfect and reasonably priced. Professional staff, clean car, simple paperwork. Deposit refunded immediately. Staff advise on refuelling and location of servo much appreciated.Help with luggage and advise on best route was great
1 comment
Steven J.Carhood
Dear Vicki,
Thank you for that wonderful feedback! We do aim to please :) Hoping to see you again on your next trip!
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Best option on a budget
I was not sure about using this service as it was unknown to me but will definitely use again due to there great service and rates. The car was what I ordered and the bond was returned within a couple of days.
1 comment
Steven J.Carhood
Hi Mate,
Thank you for your feedback! We definitely aim to give the best service. Looking forward to your next trip with us!
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GieMetropolitan Adelaide, SA
Great friendly service.
Excellent price & Great friendly service. Car has no sticker so ot feels so private
Bond was cleared the next day.
Car provided is perfect for our business trip.
Will definitely recommend to friends.
1 comment
Steven J.Carhood
Dear Gie,
Thank you for that wonderful feedback! We do strive to give the best service. Looking forward to your next trip with us!
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Darryl DsouzaSydney, NSW
- 6 reviews
Excellent price. Good service.
Didn't find another car for this price. The only issue I had was that when I called for the shuttle from the airport, nobody picked the call even when i tried 3 times over about 10 mins. And then I was picked about 25 mins later. All together it took 40 mins since I first tried to call to when I was picked up. Everything else was great.
1 comment
Steven J.Carhood
Dear Darryl,
Thank you for your feedback. We will look into improving our shuttle services to be able to give you the best service. Looking forward to your next trip with us!
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Perfect location for hire car
I am very happy with very good service
Good support to all time
Car conditions very nice
I like one of this drop car after business hours so no rush
I get deposit back 100% within 4 days
I give 5* I hired car for 3 days and it's very cheap price everything good
Thank you very much
1 comment
Steven J.Carhood
Dear Girish,
Thank you for your feedback. At Carhood, we aim to give you the best service possible. Looking forward to your next trip with us!
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The reviewer stated that an incentive was offered for this review
Questions & Answers
yawang m.asked
Why this Carhood.com.au can not be log in, its this company broken?
4 answers
Steven J.Carhood
Dear Yawang,
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
how Long dose those carhood people own u peyment.
Timasked
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
1 answer
you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck
Leone E.asked
Just wondering has anyone who rented their car to Carhood being paid?
8 answers
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.
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Steven J.Carhood
Dear Sir,
Thank you for that kind feedback! We do aim to give the best service possible. Looking forward to your next visit in Melbourne!