As of August 1st, 2022, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2022 a $100 Visa Universal Gift Card for a positive or negative review.
379 questions from our users
Jasonasked
Can we organise finances threw your company
1 answer
Carlisle M.Carlisle Homes
Hi Jason,
Thank you for your question. You most certainly can. We have a dedicated team that can help support you to gain the right finance for you build. If you could please provide us with your name and number we can contact you directly to take you through all the details.
Kind Regards,
Carlisle Management.
Shikhaasked
I build a T - range home with Carlisle in Greenvale . Since the day i moved in 3 weeks ago i had plumbing issues . Firat water leaked through the ceiling in my master bedroom . Last night my roof started leaking and soaked my new furniture and rug that i had bought 2 weeks ago . I am very concerned about what the water damage would be to my house . So my question is does Carlisle itself a reputed builder employ low grade tradesmen like some builders in the market do ? If so why is it expensive to build with Carlisle ????
1 answer
Carlisle M.Carlisle Homes
Hi Shikha,
We are disappointed to read that you are experiencing some issues with your new home.
Please contact us directly at [email protected] and we will ensure that any issues you are experiencing are acted upon promptly.
Shikha, rest assured we will not walk away from any legitimate issues you experience with your home - we are here to help.
We look forward to hearing from you.
Kind regards,
Carlisle Management
Ghullam Reza K.asked
Hi this is Ghullam from Ghullam bricklying
I’m looking for bricklying jobs around Pakenham
1 answer
Carlisle M.Carlisle Homes
Hi Ghullam Reza K,
If you visit our Carlisle Homes website and complete an online enquiry we would love to pass the information on to our Construction Team for review.
Kind regards,
Carlisle Management
Merben T.asked
I know I can get done cheaper if I have done outside but I want to know, does Carlisle Homes do exposed aggregated driveways and fencing?
2 answers
Hi, as far as I know they don’t do your fencing and driveway, you can choose your own party to do it for you. Thanks
Carlisle M.Carlisle Homes
Hi Merben T.
Unfortunately we do not offer driveways and fencing as part of our service.
We can assist you with information and support when the time comes. Please feel free to raise this topic with your Client Liaison Executive.
Kind regards,
Carlisle Management
Ron sasked
Hi
In t-range cottesloe36, can we have evporate cooling ducted on ground floor aswell
No answers
Roya H.asked
I don't know Why Carlisle does not fulfill timber flooring for the first floor of double story homes since we suffer from allergy Want to know what is Carlisle solution for us
2 answers
Carlisle M.Carlisle Homes
Hi Roya H.,
You’re correct in saying that we don’t offer timber flooring to second storeys however, this is something that you can look at doing after settlement.
To find out more, we recommend you speak with your CLE directly who can go through this with you further.
Kind regards,
Carlisle Management
Dear team carlisle i have the same concerns and thats the only thing holding me back to build with carlisle
lalalaasked
Would you please advice the timeframe for the construction of a single and double storey dwelling?
Thanks
1 answer
Carlisle M.Carlisle Homes
Hi lalala,
As per our HIA building contracts the time frames allowed for construction are as follows (excluding our knock down re-build projects).
T - Range single storey- 224 days
T- Range double storey- 252 days
Affinity single storey- 252 days
Affinity double storey- 308 days
Please keep in mind actual timeframes will differ from these presented above.
Kind regards,
Carlisle Management
Nat J.asked
Do you have any hampton's style single storey facade for your affinity houses?
Morgan M.asked
Can someone please tell me The contract value. How much do you have to pay at each building stage? Thank you
3 answers
Hi Morgan, The contract value will be the cost of the home you choose plus any upgrades and site costs. You pay in stages. Deposit - 5%, Base -15%, Frame - 30%, Lock up - 19%, Fixing - 21% and then Completion - 10%. Hope this helps. Regards, Rob
Make an appoint to a consultant at any display home and ask to give you a written quote for the home you want to build. This could be your contract price. Then once you go for colour selection appointment, if you choose any upgrade products, add that cost to your contract value.
Regarding the payments on each stage, Rob mentioned above.
better not build with them, unless you wouldn't mind to pay 5-10K extra at the end. lots of hidden costs, and their excuse is the sales consultant can not pick up/ know everything. not only surprises come up before tender stage, but also after signing the contract builder still request variation and extra cost. happened to me at least. you will get a very attractive quote from sales consultant at display home, and end up paying more than any other builders when is comes to construction.
Harshit S.asked
We have built with Carlisle less than 3 years ago. This week after some rain we have started noticing water coming up from the kitchen floors from the edges of floorboards. This is constantly happening and now it appears that floorboards are slowly rising like there is a swelling. Could someone advise me whats next ?
1 answer
Carlisle M.Carlisle Homes
Hi Harshit S.
Sorry to hear of your concerns.
Can you please contact our Warranty Team at [email protected] so that they can provide you with further assistance.
Regards,
Carlisle Management
Dileepaasked
Hi,
I'm planning to build Springwood 25. We were looking for a Springwood 25 display home, unfortunately there isn't any. Just wondering whether there is any chance to walk through a final stage home as it's gonna be really easy for us to stick on to the design.
1 answer
Carlisle M.Carlisle Homes
Hi Dileepa,
Thank you for your question. If you could please contact a member of our display home sales team they will be able to assist you further.
Regards,
Carlisle Management
Marie Aasked
Hi
I would like to know how long does it take to complete a house from start to finish
I’m looking at the Coventry 33 on a flat block.
Look forward to your reply.
Marie
richie dasked
Hi there. im building a sheraton 48 soon and would like to know more about feature walls. i understand the mirror feature wall on the sheraton 48 is not included however can be organised after handover at my own cost etc advised by Carlisle. i ve made a few calls and turns out the people who make those dont offer for private customers and only do it for display houses with strict approvals. why would Carlisle provide features that cannot be offered or made just to sell their houses ?
1 answer
Carlisle M.Carlisle Homes
Hi richie d.
Thank you for your question.
Unfortunately there are some elements in our display homes which are decorative and are not available as a Carlisle product offering.
These are sourced through a wholesaler and therefore may not be available direct to the public.
We recommend you try contacting local tradespeople to discuss your requirements.
Regards,
Carlisle Management
Below zero serviceasked
Hi,
Who should I contact now? There're stuff that were promised to rectify before settlement. We were kind of tricked to handover the cheque, and your staff promised us thousands of times not to worry and that you'll rectify everything as listed. I called tons of times and nothing changed during the first three months, different weird excuses, then your construction team simply told me to wait for the warranty team to rectify, and now, your warranty team said some stuff were promised and should be done by your construction team. Both of them were reluctant to reply my emails and phone calls now. God, I'm waiting endlessly, tell me please, who should I contact now?
1 answer
Carlisle M.Carlisle Homes
Hi Below zero service,
We are disappointed to read that we have let you down.
Please contact us directly at [email protected] and we will ensure your outstanding items are addressed promptly.
Kind regards,
Carlisle Management
Keith Rasked
How much warranty do you have on roof and guttering.
1 answer
Carlisle M.Carlisle Homes
Hi Keith R,
We would love to answer this question for you but it does depend on the type of roof you have.
If you could email us at [email protected] with your job details, we will be only too happy to provide you with the correct information.
Regards,
Carlisle Management
LINasked
just found out the Concrete Pavement away from the weephole is less than 75mm due to the site foundation concrete exceed the brick a lot, if just leave as it is, then my pavement concrete will have crack for sure after a while, so my landscaper used more concrete to cover it up and avoiding cracking on the pavement. Just wondering would that affect builder warranty?
1 answer
Carlisle M.Carlisle Homes
Hi LIN,
Thank you for your question.
We understand that our Warranty Manager has made contact with you to clarify this item.
Kind regards,
Carlisle Management
Arek007asked
Hi,
I'm struggling to get active correspondence from Carlisle Homes representatives and a resolve on the matter relating to improper installation of the drainage pipe on our evaporative cooler; instead of running the pipe all the way to the gutter, the installers simply made incisions into a piece of pipe and created a spreader which now makes the corrosive water run down the roof tiles.
It's been over 3 months since I made the initial enquiry and I keep having to chase this matter up and yet it's not resolved properly.
The current response was that it could not have been done because it would block the flow of water. Seriously? This is just obsurd and I'm the only house in the entire neighbourhood to not have the pipe run into gutter; even though manufacturer/build guidelines say otherwise and the roof/gutter system is build the same way and to developer/council guidelines like others! Furthermore, apparently there was a report, which I asked for, but yet to receive.
I'm very disappointed in how my situation has been treated. Given that it's post hand-over it makes me wonder wether this is another case of "we got your money, now we move on".
Please advise and provide a fix/resolve to my issue.
Regards,
Carlisle Homes Customer.
1 answer
Carlisle M.Carlisle Homes
Hi Arek007,
We are sorry to hear that your concern has not been resolved in a timely manner. We can confirm that we have escalated this through to our Warranty Team and we will ensure that contact is made directly with you today to discuss this item.
Regards,
Carlisle Management
Nat J.asked
Hi would like to know if we can choose a full mirrored splashback for the kitchen without putting a window. Thank you.
2 answers
Carlisle M.Carlisle Homes
Hi Nat J,
Thank you for your question.
We would encourage you to raise this with one of our Sales Consultants for specific advice, however generally we do allow mirrors. The maximum length however that we can provide is 3.2m.
Generally there is a window on the same wall to reduce the length of the mirror. We do have this set up in some of our display homes.
Regards,
Carlisle Management
Thank you for your reply.
Vipul Behlasked
Hi Guys,
Can anyone let me know if the timber laminate ‘Nordic Brown’ by Surfaces by Hynes is available in any of the display homes ?
1 answer
Carlisle M.Carlisle Homes
Hi Vipul Behl,
Thank you for your question.
Unfortunately, we do not have this or any other product by Hynes in our display homes.
Kind regards,
Carlisle Management
francisasked
Hi Carlisle,
How long does it take for the final contract to be created? We have the completed the colour selection and finalized the draft tender last May 2022. And we we're informed by our developer that the settlement is soon so they wanted us to get ready and they have scheduled as for the pre-settlement discussion. However, out final tender is not yet ready until now. We are already getting worried that this may cause delay. Can you expedite our request?
1 answer
Carlisle M.Carlisle Homes
Hi Francis,
Thank you for your question.
We are more than happy to expedite you through our process if possible.
Can we please ask that you touch base with your Client Liaison Executive to discuss your situation.
Alternatively, you can email our Customer Care Team at [email protected] and provide your details for us to review.
Regards,
Carlisle Management
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